HSBC status: access issues and outage reports

Problems in the last 24 hours in Headley, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Headley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Headley, England

Latest outage, problems and issue reports in Headley and nearby locations:

• 
  Lokesh Pande (@lpande93) reported 9 minutes ago from Basingstoke, England

  @HSBC @HSBC_UK your customer support is so pathetic! Wanted to discuss regarding opening a new account and noone picks the phone!! Was on hold for 25+ minutes and noone answered. #hsbc

• 
  James Harvey 🏳️‍🌈 (@keepof4worlds) reported 12 minutes ago from Lodsworth, England

  @HSBC_UK No. I don’t want you to resolve this out of the spotlight. You already have customer care people trying to do that. I’d like you to resolve it here, in public.

• 
  John (@JohnHansPalf) reported 31 minutes ago from Liss, England

  @HSBC_UK good morning. My father in law is 95 and banks work your bank all his life. He had moved in to a care home near us. I would like to move his bank account from his branch in London to local here to help him. How do I do it please??

• 
  Lokesh Pande (@lpande93) reported 50 minutes ago from Basingstoke, England

  @HSBC_UK I know that and used online application form only. But there was some issue with the application and now there is a delay. I want to know the status of application.

• 
  Andrea Hay #FBPE, #BLM, 🇪🇺🇬🇧🇫🇷🇻🇦 (@AndreaHay10) reported 55 minutes ago from Headley, England

  @wmarybeard @HSBC_UK My husband opened his account at @RBS in 1966. I think they only have bots working for them now. Used to be great but now under the mattress would at least be contactable.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gemma Retchless 🖇 (@fordkashot) reported 43 seconds ago

  @HSBC_UK good afternoon, I was given incorrect information when speaking to a representative in the chat now section of the app. How do I contact customer services to report this ?

• 
  Richard Kennedy (@RichardKennedy) reported 3 minutes ago

  @Aliciasdnud @HSBC_UK “Hi there! We’d love to continue this in DMs, mainly because public evidence of our incompetence is terrible for brand awareness.”

• 
  Shiv Raghav (@ShivRaghav_0369) reported 3 minutes ago

  @HSBC_UK my father had an account with your bank in London, he passed away. I tried multiple times to file bereavement. Couldn't get in touch with an employee with no help from your side.

• 
  Mad_hatter (@Madhatt41585343) reported 5 minutes ago

  Is it actually possible to get £220 switch bonus? Terms say must 'open a bank account in our mobile banking app' App sends me back to the website. Help bot says "need to apply... on your web browser... application isn’t available on the mobile app" @HSBC_UK

• 
  Allan S (@AllanS63097043) reported 5 minutes ago

  @HSBC_UK Shockingly slow service. The buyer of my property has been waiting 3 weeks for their mortgage offer 😳

• 
  Teds (@Tedtalks13) reported 7 minutes ago

  @HSBC_UK @WalsallCouncil Whenever your board is ready and want to actually get answer with out gaps you have my number and if I hadn’t of wiped bottoms on the energy legals via foi you would of been in **** of tax payers money

• 
  Aimi Jones (@AimiMcNeill) reported 13 minutes ago

  Hi @HSBC_UK Ive had letter from you claiming that you owe me a refund due to historic credit card charges and to reply with my bank acc details on a pre paid form. Not sure if a scam and yr helpline cant confirm. No HSBC branches near me. Help!

• 
  Dan (@dmk_dann) reported 14 minutes ago

  @financialombuds @HSBC_UK have held my funds two months now claiming my account is under review i cannot access my salary yet i provided all details required kindly assist

• 
  Andrew Hill (@AndrewRHill7) reported 18 minutes ago

  @HSBC_UK how do I speak to a person about accessing my online banking outside of the 8pm cut off (surely 24 hour support is available at a bank as big as HSBC)?

• 
  Laurelin (@SnufflebeanYarn) reported 19 minutes ago

  @ricci_kitchen @HSBC_UK I had the same email - I wonder if it’s a glitch.