HSBC status: access issues and outage reports

Problems in the last 24 hours in Newbury, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Newbury, England

Latest outage, problems and issue reports in Newbury and nearby locations:

• 
  Lokesh Pande (@lpande93) reported 2 minutes ago from Basingstoke, England

  @HSBC_UK I know that and used online application form only. But there was some issue with the application and now there is a delay. I want to know the status of application.

• 
  Lokesh Pande (@lpande93) reported 7 minutes ago from Basingstoke, England

  @HSBC @HSBC_UK your customer support is so pathetic! Wanted to discuss regarding opening a new account and noone picks the phone!! Was on hold for 25+ minutes and noone answered. #hsbc

• 
  Anbu B (@anbumot) reported 8 minutes ago from Newbury, England

  @HSBC_UK Thank you for ur reply. Ur response is faster than customer service. I don’t understand why the customer was put on waiting for 20 mins while they transfer call between d teams. Thank u.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mad_hatter (@Madhatt41585343) reported 8 minutes ago

  Is it actually possible to get £220 switch bonus? Terms say must 'open a bank account in our mobile banking app' App sends me back to the website. Help bot says "need to apply... on your web browser... application isn’t available on the mobile app" @HSBC_UK

• 
  Alasdair MacMillan (@alymacmillan) reported 10 minutes ago

  @HSBC_UK hi, how do I log in to hsbc when I’ve lost my phone and have no access to the number or app?

• 
  Valdrin Hoxha (@h_valdrin) reported 12 minutes ago

  @HSBC_UK I made call this morning about my credit card one you of lady from customer service she wasn’t very helpful I hope the phone are record . Thank You

• 
  Ahmad Shakeel Qaiser (@AhmadShakeelQa1) reported 13 minutes ago

  @HSBC_UK Feedback - Customer Services are getting poor day by day in HSBC. Spending over 60 minutes to just raise a complaint. And customer services agent still trying to find out someone in HSBC before he can raise a complaint. Rude and very poor customer services.

• 
  Louise (@LouiseZaaijman) reported 14 minutes ago

  @HSBC_UK Why is the log in page frozen?

• 
  Mark (@MorganMF9867) reported 22 minutes ago

  @HSBC_UK almost a 3 week wait for a telephone security code and nothing has arrived. Incredibly poor customer service.

• 
  حسين سجاد حسين (@HusseinSajjad89) reported 22 minutes ago

  @aptherazor @HSBC_UK I had the same issue with Lloyd's many many years ago. Had to take someone I knew personally to sort it out.

• 
  Ian (@iancharris) reported 23 minutes ago

  Noting there is no "counter service" in the bank at all on a Saturday so nothing complex can be undertaken. Not an issue for me as my local @HSBC_UK shut years ago.

• 
  Steve Pratley (@stephenpratley) reported 25 minutes ago

  @johnsw @HSBC_UK On any other platform I can automate chasing payments, onboarding, contract cancellations and a bunch of other stuff based on when payments arrive. Instead I start every day doing things I could have automated for about 20 years. They're like the Shoe Bomber. They never killed anyone but they've taken multiple lifetimes with the minutes they waste for every customer every day. I ought to be able to get it out of Xero but their API won't let me at data I can look at and export from the GUI either.

• 
  Yvonne Dickson (@YDDelia) reported 27 minutes ago

  @HSBC_UK what is going on re your ISAs. It’s been 3 months since I did an internal ISA transfer and nothing has been done. A formal complaint has got me nowhere and can’t even get a timescale. Absolutely shocking customer service.