HSBC status: access issues and outage reports

Problems in the last 24 hours in Leicester, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Leicester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Leicester, England

Latest outage, problems and issue reports in Leicester and nearby locations:

• 
  Steve Rowe (@tweetsteverowe) reported 15 minutes ago from Houghton on the Hill, England

  @HSBC_UK witnessed a shocking display of customer service in Wigston Branch today. You need to TCF.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tim Youster (@TimYouster) reported 10 minutes ago

  Y'know what @HSBC_UK, sending out automated letters, vaguely threatening to take away peoples access to overdrafts in this time of unprecedented cost of living crisis, is just the sort of thing that pushes people over the edge. People die because of this. Stop it.

• 
  Ivan Alexander (@ijaen) reported 11 minutes ago from Paddington, England

  @HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.

• 
  wolfie (@chipwolfuk) reported 12 minutes ago

  @HSBC_UK @john_yes_really No, you're not "behind" other banks, you've added a check when the app starts and have a whitelist of versions; the other banks don't do that because it's monumentally stupid. No code needs to change to support iOS 16, this block is artificially implemented by @HSBC_UK

• 
  Lou (@loubex_86) reported 14 minutes ago

  @HSBC_UK I have all the correct docs It's the BF57 from DWP form which seems to be the problem. Wouldn't accept 1st one as it didn't have a stamp on even though official paperwork, got 2nd one stamped 1st and last page as requested to now be told all 4 pages need a stamp on.

• 
  cjc (@CiaranJC95) reported 18 minutes ago

  @HSBC_UK So screw your customers hey instead of working a bit harder?

• 
  cjc (@CiaranJC95) reported 23 minutes ago

  @HSBC_UK So again I ask, why do other banks work just fine and not have any issues just you? Why are you intentionally difficult about it when other banks just, and this is a big concept here, ADAPT

• 
  Nikita Chudasama (@Niki_Nkz) reported 24 minutes ago

  If you're ever contemplating banking with @HSBC_UK do not do it!! Go elsewhere, worst customer service I've ever received from a bank. I've had to lodge 2 major complaints in the space of 6 months #Ridiculous

• 
  Robert Wood (@rob_wood) reported 27 minutes ago

  @HSBC_UK @bat1150gs Hi, the same thing happened back with iOS15 as well and took several months before we could get into our a/c again. I'm overseas and don't have access to a physical key so this is a significant problem. I've logged a complaint but need to see HSBC do more.

• 
  Nacho. (@nachoprb) reported 27 minutes ago

  @HSBC_UK Hello, I've been calling for more than an hour trying to book an appointment at my branch and no one is answering. Can you help me?

• 
  Roz Mayes (@RozMayes) reported 27 minutes ago

  @HSBC_UK Hi. My HSBC mobile app keeps crashing. Help please? I’m using ios16beta!