HSBC status: access issues and outage reports

Problems in the last 24 hours in Leicester, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Leicester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Leicester, England

Latest outage, problems and issue reports in Leicester and nearby locations:

• 
  Graham Wisher (@chummingtonclub) reported 35 minutes ago from Market Harborough, England

  @HSBC_UK is you online banking down just tried via app and pc and just get logged straight off ?

• 
  Steve Rowe (@tweetsteverowe) reported 60 minutes ago from Houghton on the Hill, England

  @HSBC_UK witnessed a shocking display of customer service in Wigston Branch today. You need to TCF.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kamal Chawla (@kamalchawla) reported 5 minutes ago

  @HSBC_UK @zaracottrill If we delete and install again, how are we going to log in back, isnt the login code via app only?

• 
  White Apathy (@fundcruncher) reported 6 minutes ago

  @HSBC_UK Please fix your android app - this is not helpful: Chat with us Something went wrong Sorry, there was a problem on our end (Code: 1007)

• 
  Tim Huckle (@timhuckle) reported 7 minutes ago

  HSBC Apple Pay. Possibly all(?) HSBC UK customers have woken to an email from them confirming registration of their card on to Apple Pay. Contact centre on +30 minute wait times as concerned customers phone in. I’m told the comms were sent in error. @HSBC_UK

• 
  Catherine Scott Paul (@cspbordarhouse) reported 9 minutes ago

  @HSBC_UK we cannot access mobile accounts or desktop for our business accounts do you have a problem? Wrote a private message 2 hours ago but still no response!

• 
  ❄️ (@shegszmaestro) reported 11 minutes ago

  3. Most concerningly, we are currently unable to process staff salaries. Our employees should not have to suffer because access to our company’s funds has been restricted without a clear reason or a timely resolution. @HSBC_UK

• 
  Vishal Dutta (@Vishaldutta) reported 13 minutes ago

  @HSBC_UK I got an email about unread documents but I have lost my log in details including my account number and sort code, what can I do?

• 
  Frenchgranny (@frenchgranny) reported 15 minutes ago

  @HSBC_UK Very very impressed. My card was hacked on Saturday, you spotted it immediately and contacted me. No payment was made to the fraudsters. A new card was necessary and you sd 4-5 working days. It arrived today. Excellent service, thank you.

• 
  Gemma Retchless 🖇 (@fordkashot) reported 16 minutes ago

  @HSBC_UK good afternoon, I was given incorrect information when speaking to a representative in the chat now section of the app. How do I contact customer services to report this ?

• 
  Elizabeth Hume (@ElizabethHume) reported 17 minutes ago

  @NaomiLWood @HSBC_UK That is so annoying. Had a similar problem recently.The frustration is so real and practically physical as one gets more and more stressed. Good luck.

• 
  Marion Blacker (@Marionblacker1) reported 19 minutes ago

  @HSBC_UK You really are going to the dogs. Recently e have had several problems with our service. This evening I wanted to edit a payee and could not manage the change so thought I’d email securely but oh no that facility has been removed. Use chat! Will look into alternatives