HSBC status: access issues and outage reports

Problems in the last 24 hours in Houghton on the Hill, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Houghton on the Hill, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Houghton on the Hill, England

Latest outage, problems and issue reports in Houghton on the Hill and nearby locations:

• 
  Graham Wisher (@chummingtonclub) reported 14 minutes ago from Market Harborough, England

  @HSBC_UK is you online banking down just tried via app and pc and just get logged straight off ?

• 
  Steve Rowe (@tweetsteverowe) reported 53 minutes ago from Houghton on the Hill, England

  @HSBC_UK witnessed a shocking display of customer service in Wigston Branch today. You need to TCF.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pratik Bhongade (@mpratik02) reported 2 minutes ago

  Hey @HSBC_UK , can you imagine if someone needs to get a 6 months up to date bank statement for his account he needs to chat or call customer service, they raise a request and ask you to wait for 2 days, it’s been 5 days I asked for the statement and still waiting. It should a simple date filter in the app to get the statement, don’t you think so? I recon, I am bit frustrated now with this amazing service.

• 
  simon le vans Shadow Home Secretary (@simonlevans) reported 2 minutes ago

  @HSBC_UK I’m now talking to an actual person in the app. You should have this as an immediate choice on chat. In fact it should be an immediate default when your chat bot can’t help.

• 
  Diane Hackney (@dithespy50) reported 4 minutes ago

  @HSBC_UK what a mess of a banking service you are!! Disgusting. And no I don't want to DM you because nothing happens thereafter!! You shouldn't be allowed to call yourselves a bank!

• 
  Gerald Hamilton (@_GeraldHamilton) reported 5 minutes ago

  @HSBC_UK My Global Money account is not working, I get error message in the App "You are trying to convert less than £0.01, please change the amount" I've tried different amounts to many different currencys, same error message in a yellow banner. Can you raise with tech team?

• 
  Owen Richards (@TheGreenG0blin) reported 6 minutes ago

  @HSBC_UK you must have the absolute worst customer service of any bank in the uk!

• 
  James Bentley (@JamesBentleyAM) reported 7 minutes ago

  @HSBC_UK @JohnnyGill9301 hello, like Johnny I am not an HSBC customer and I need to speak to someone. The number you have provided asks for HSBC account details which I do not have.

• 
  Richard Kennedy (@RichardKennedy) reported 10 minutes ago

  @HSBC_UK @1an3 “Hi there! We’d love to continue this in DMs, mainly because public evidence of our incompetence is terrible for brand awareness.”

• 
  Jack (@Jack_McClure) reported 11 minutes ago

  @HSBC_UK Your support team are absolutely appalling. They are literally refusing to help me with issues which fall directly under the UK's Direct Debit Guarantee

• 
  Rachel Gooden (@rachgooden) reported 14 minutes ago

  @HSBC_UK need help with a mortgage account number .. pls can someone DM me

• 
  Teddy (Theodora) Leppington (@TeddyLeppington) reported 17 minutes ago

  @HSBC_UK Not sure why I'm a customer. Bring back the days of The Midland. Up to 70 days for an ISA transfer in? Nationwide. Mum's done in a day. Money sitting in my last bank's holding account. I'm earning NOTHING! Branch sent a complaint in April. 1 email. We haven't sorted it