HSBC status: access issues and outage reports

Problems in the last 24 hours in Glastonbury, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Glastonbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Glastonbury, England

Latest outage, problems and issue reports in Glastonbury and nearby locations:

• 
  Lindsey Sylvester 👩‍🏫 (@MissSylvester77) reported 19 minutes ago from Burnham-on-Sea, England

  @HSBC_UK your customer service is awful. Asking for something to be sorted, but get told, it should be processed soon, but I don't have the authority to do it here. This happened last year trying to set up a student account too.

• 
  Sue🇺🇦🇬🇧🇪🇺💙 (@stillherejust) reported 34 minutes ago from Wells, England

  @HSBC_UK Banks were bailed out with our money. Suggest you give it back to help those in crisis.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Zezuru King (@charlieplaya) reported 1 minute ago

  @HSBC_UK This is one of the worst banks I have dealt with, no customer care at all, avoid opening an account with them especially Business account

• 
  Priya Samuel (@PriyaSamuel1) reported 6 minutes ago

  @HSBC_UK your service is rubbish. Can only apply for an ISA by mobile phone app or going into a branch. This service should be accessible through online banking and phone banking. Useless bearing in mind number of branches closed

• 
  simon le vans Shadow Home Secretary (@simonlevans) reported 8 minutes ago

  @HSBC_UK I’m now talking to an actual person in the app. You should have this as an immediate choice on chat. In fact it should be an immediate default when your chat bot can’t help.

• 
  Ann-Marie Nicholson (@a_mnicholson) reported 9 minutes ago

  @HSBC_UK your systems are awful…I’m trying to find an email address as I’m not up to speaking to you guys and I can’t even get your Tell Us About Your Needs form to work - it’s all too much right now

• 
  Andrew Blumson (@Andrew_Blumson) reported 11 minutes ago

  @HSBC_UK I'm a new Premier Account and World Elite customer - not a very good experience so far. Messed around on the phone, transferred to the wrong department, rude person on the phone who basically hung up on me. Not a great start!!!

• 
  prem sai charan (@premsaicharan) reported 11 minutes ago

  @HSBC_UK Do NOT use @HSBC. Their customer care is completely incompetent. Dealt with an agent who didn't understand a word I was saying and just blocked my account out of nowhere. Worst customer service ever. #BadService #HSBC

• 
  Louise (@LouiseZaaijman) reported 14 minutes ago

  @HSBC_UK Why is the log in page frozen?

• 
  victoria clark (@vickic1984) reported 18 minutes ago

  @HSBC_UK you were informed 6 weeks ago that my father had passed away, however you keep calling my mum asking to speak to him. What is your vulnerable customer policy. Disgusting behaviour!

• 
  Mahen (@MahendraJasraj) reported 20 minutes ago

  Two people. One joint @HSBC @HSBC_UK account. Same address. Same finances. Yet I’m often delayed and restricted to manage my account while my English partner isn’t. After 10+ years as a customer, I’m left wondering: what explains the difference? #banking #uk #money

• 
  Nivesh Verma (@neekeshverma) reported 22 minutes ago

  @HSBC_UK @financialombuds Please help here. Stuck in this situation with no update and financial hardships