HSBC status: access issues and outage reports

Problems in the last 24 hours in Glastonbury, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Glastonbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Glastonbury, England

Latest outage, problems and issue reports in Glastonbury and nearby locations:

• 
  Sue🇺🇦🇬🇧🇪🇺💙 (@stillherejust) reported 6 minutes ago from Wells, England

  @HSBC_UK Banks were bailed out with our money. Suggest you give it back to help those in crisis.

• 
  Lindsey Sylvester 👩‍🏫 (@MissSylvester77) reported 28 minutes ago from Burnham-on-Sea, England

  @HSBC_UK your customer service is awful. Asking for something to be sorted, but get told, it should be processed soon, but I don't have the authority to do it here. This happened last year trying to set up a student account too.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rosie (@rosieerooo22) reported 5 minutes ago

  Husband opens up a new account with @HSBC_UK.. card arrives HSBC: haha no, we’re going to block your card before you’ve even used it, because of fraudulent activity on an account that hasn’t been used yet.

• 
  simon le vans Shadow Home Secretary (@simonlevans) reported 6 minutes ago

  @HSBC_UK I’m now talking to an actual person in the app. You should have this as an immediate choice on chat. In fact it should be an immediate default when your chat bot can’t help.

• 
  Den 🇬🇾 🇯🇲 (@LePhantomDennis) reported 6 minutes ago

  .@HSBC_UK has to be the worst UK back for customer experience. You can't apply for a fixed rate ISA using a web browser like you can with every other bank, they want you to install their mobile banking app to open the ISA. Ridiculous.

• 
  waitingforasnowday (@pepsimpmax) reported 15 minutes ago

  @HSBC_UK how ******** am i meant to deposit dollars if the only branch in Scotland with counter service is in Edinburgh? Travel 2hrs on a workday? What about employed people? Why isn’t it working on Saturday?

• 
  Mike Tims (@Mike_Tims) reported 15 minutes ago

  @HSBC_UK my god - an hour talking to agents on here who cant under stand my issue and have just advised to go back to the app where the chat bot can’t understand anything and nobody in real customer services can make a call to a customer apparently…..

• 
  Rajat Sonika (@rajat_sonika) reported 16 minutes ago

  @HSBC_IN @HSBC @HSBC_UK Absolutely ridiculous service from HSBC. Despite informing well in advance, I’m told: “Due to unavailability, we will not be able to service.” What’s the point of paying for a premium travel card if promised benefits fail ? Pathetic customer experience.

• 
  Bernardine Kennedy (Maxwell) (@BerniKennedy) reported 18 minutes ago

  @HSBC_UK helping an elderly disabled neighbour report debit card hacking to your fraud line yesterday am was impossible. Guy on phone was useless. Then I took neighbour into his branch and guy there was fantastic. But if I hadn’t been around to take him? Shameful.

• 
  Ian (@1an3) reported 18 minutes ago

  @HSBC_UK You misunderstand the issue - am I eligible or not?

• 
  victoria clark (@vickic1984) reported 23 minutes ago

  @HSBC_UK you were informed 6 weeks ago that my father had passed away, however you keep calling my mum asking to speak to him. What is your vulnerable customer policy. Disgusting behaviour!

• 
  White Apathy (@fundcruncher) reported 24 minutes ago

  @HSBC_UK Your telephone help is also crap.