HSBC status: access issues and outage reports

Problems in the last 24 hours in Bodmin, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Bodmin, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Bodmin, England

Latest outage, problems and issue reports in Bodmin and nearby locations:

• 
  Sheila Vanloo 💙 (@SheilaVanloo) reported 12 minutes ago from St Austell, England

  @Kernow_King @HSBC_UK Customer services in this country have gone to ****. Can’t speak to a real person & if you finally get a living being they r worse than useless & couldn’t care less about helping. They have answer sheets they don’t deviate from & companies r affronted when we get pissed off 😡

• 
  Jacs McIntosh (@jacs_mac) reported 42 minutes ago from Wadebridge, England

  @HSBC_UK I'm having problems with my mobile app. Can't get a secure code to log on to online banking and can't make a payment. Help!

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Samuel Parker (@sjwp74) reported 10 minutes ago

  @HSBC_UK your mobile app servers have been down for several days now! Presumably this has been reported already? No customer comms received thus far. Tq

• 
  Tim C (@timralph30) reported 10 minutes ago

  @HSBC_UK where is my £75 compensation as promised by your agent “SAndeep Ganduu” on chat for such poor service

• 
  joon6553 (@joon6553) reported 13 minutes ago

  @HSBC_UK Hi, I'm trying to log in to my account, but the verification code is being sent to my old UK phone number which I no longer use. I am currently in South Korea and need to update it to my Korean phone number. Could you please advise how I can resolve this? Thanks!

• 
  Hello Newman (@goodbyenorman) reported 14 minutes ago

  @HSBC_UK Terrible. No information was sent on this by email. By taking the app offline when even logging on over the desktop requires a 6 digit app-generated code, you're de-banking customers for 2 hours.

• 
  Adam Stroud (@adas1023) reported 15 minutes ago

  @HSBC_UK Last week my wife was wrongly informed that closing her savings account would cost £4, instead we can now see in the account that it has cost closer to £400. Customer service said this will take 6-8 weeks to investigate, but we need the money back now!

• 
  🆁 (@CapitalR) reported 16 minutes ago

  @HSBC_UK I’ve already ordered a new card but it’s unbelievable that two staff members failed to advise me to cancel and order a replacement, rather just “see what happens” attitude. The customer service and care is truly appalling.

• 
  Biju Gopinath (@BijuGopinat) reported 17 minutes ago

  @HSBC_UK trying to do a mortgage application, but your site doesn't acknowledge that people have more than one word in their surname. Is it a major thing to fix in your software?

• 
  Simon Stockley (@si78475) reported 22 minutes ago

  @HSBC_UK Hi, I havent received my debit card sent to Thailand and your chat/messaging isnt working error 1007. Please help arrange a replacement without calling.

• 
  bigbananas (@GranthamFlyer) reported 22 minutes ago

  @HSBC_UK iPhone app suddenly asking for username and password rather than using Touch ID, has service crashed?

• 
  UJ JAGS (@ujagga12) reported 23 minutes ago

  @HSBC_UK you as a bank are a JOKE Simple banking queries you’re unable to resolve . There is a serious issue with your process. As a premier customer we are having no help from your customer services team , you messed up my ISA Transfer last year and now same issue with my wife