HSBC status: access issues and outage reports

Problems in the last 24 hours in Hipswell, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Hipswell, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Hipswell, England

Latest outage, problems and issue reports in Hipswell and nearby locations:

• 
  Mitzy🇬🇧🍺 (@Mitzy79084028) reported 12 minutes ago from Darlington, England

  @HSBC_UK Well you have now surpassed yourselves HSBC at your poor customer service. When I thought that you couldn't get any worse, you have managed it with aplomb. ABSOLUTELY DISGUSTING CUSTOMER SERVICE

• 
  Danny Howes (@agentthrobisher) reported 13 minutes ago from Darlington, England

  @HSBC_UK is there a problem today with BACS transfers into HSBC??? Been waiting over 6 hours for a payment to a established connected account which is usually instant.

• 
  Chris (@CJXXXXW) reported 24 minutes ago from Darlington, England

  @HSBC_UK He tried calling the number on the letter 50minutes in the queue and basically your not set up for people that don’t live their life on line to pass security. Pointless going to the bank they don’t have staff to help you really should be ashamed

• 
  Mitzy🇬🇧🍺 (@Mitzy79084028) reported 25 minutes ago from Darlington, England

  @HSBC_UK Please check your messages as I am one disgusted customer. You customer service is absolutely useless

• 
  Brian Winter (@brianwinteruk) reported 38 minutes ago from Hipswell, England

  @HSBC_UK mobile banking still not working.

• 
  Mitzy🇬🇧🍺 (@Mitzy79084028) reported 38 minutes ago from Darlington, England

  @HSBC_UK Once again been let down by your customer service. Told one thing then when I try to call, I find out its closed. Disgraceful customer service.

• 
  Mitzy🇬🇧🍺 (@Mitzy79084028) reported 55 minutes ago from Darlington, England

  @HSBC_UK 40 minutes waiting to speak to someone DISGUSTING CUSTOMER SERVICE

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Agata Markiewicz (@AgataMarkiewic1) reported 2 minutes ago

  @HSBC_UK what a useless customer service. Online payment declined again when funds account!! Last time I was promised this will never happen again. I spoke to robot where chat was ended without solving issue, chat with human still not resolved, phone call still not resolved!!!

• 
  A ******* Nightmare To Live With! (@HexDrone3849) reported 2 minutes ago

  Looks like @HSBC_UK is transphobic as ****.. I would recommend, not using them anymore if you do.. Got an appointment to open another account with less than half the info @HSBC_UK wanted, no problem.. #Transphobia #TransLivesMatter #HSBC

• 
  Joe Langley (@langlineer) reported 4 minutes ago

  @HSBC_UK I’m a long term customer and I’ll be switching to another bank soon. Your customer service has gone off a cliff. Your phone messages state things can be done online that can’t. Some things only in branch, but can’t get a branch appt for months.

• 
  marsy ੈ✩‧₊˚ (@atinyblahaj) reported 6 minutes ago

  peak anxiety is not being able to access your overseas bank accounts 😢 @HSBC_UK I forgot my password n tried to reset but now I'm completely logged out and the helpline told me I need to wait "A FEW DAYS" for a code to be sent to me before I can log back in... WHYYYY

• 
  bigbananas (@GranthamFlyer) reported 9 minutes ago

  @HSBC_UK iPhone app suddenly asking for username and password rather than using Touch ID, has service crashed?

• 
  Miss.Viktoria.Quinn (@ViktoriaQuinn) reported 12 minutes ago from Manchester, England

  Goodbye @HSBC_UK you’ve been failing me since 2006 with your bad customer service and outdated policies. Hello @StarlingBank with your excellent reviews and the fact you were founded by a woman!

• 
  Helen Stubbs (@hpstubbs) reported 13 minutes ago

  Blimey @HSBC_UK you don't make it easy ! As a @firstdirecthelp customer I wanted basic info from you that can't be found online. Rang both non-HSBC & existing HSBC numbers..pls enter sort code (how do you have a sort code if you're not a customer?). I'm about to go elsewhere..

• 
  SuperStar (@kevensantos118) reported 14 minutes ago

  @HSBC_UK please improve your contact services and problem solving effectiveness.

• 
  +447941773212 (@rclhtom) reported 15 minutes ago

  @HSBC_UK full PoA for dad with alzeimers and having to phone for every transaction? REALLY? As well as grieving for our mum. We deserve a MUCH better service.

• 
  DG (@rordowg) reported 15 minutes ago

  @HSBC_UK Having issues sending international payment. Error is GBB-INP-1266 - please can you advise?