HSBC status: access issues and outage reports

Problems in the last 24 hours in Hipswell, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Hipswell, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Hipswell, England

Latest outage, problems and issue reports in Hipswell and nearby locations:

• 
  Brian Winter (@brianwinteruk) reported 45 seconds ago from Hipswell, England

  @HSBC_UK mobile banking still not working.

• 
  Danny Howes (@agentthrobisher) reported 9 minutes ago from Darlington, England

  @HSBC_UK is there a problem today with BACS transfers into HSBC??? Been waiting over 6 hours for a payment to a established connected account which is usually instant.

• 
  Mitzy🇬🇧🍺 (@Mitzy79084028) reported 34 minutes ago from Darlington, England

  @HSBC_UK 40 minutes waiting to speak to someone DISGUSTING CUSTOMER SERVICE

• 
  Mitzy🇬🇧🍺 (@Mitzy79084028) reported 37 minutes ago from Darlington, England

  @HSBC_UK Well you have now surpassed yourselves HSBC at your poor customer service. When I thought that you couldn't get any worse, you have managed it with aplomb. ABSOLUTELY DISGUSTING CUSTOMER SERVICE

• 
  Chris (@CJXXXXW) reported 47 minutes ago from Darlington, England

  @HSBC_UK He tried calling the number on the letter 50minutes in the queue and basically your not set up for people that don’t live their life on line to pass security. Pointless going to the bank they don’t have staff to help you really should be ashamed

• 
  Mitzy🇬🇧🍺 (@Mitzy79084028) reported 51 minutes ago from Darlington, England

  @HSBC_UK Please check your messages as I am one disgusted customer. You customer service is absolutely useless

• 
  Mitzy🇬🇧🍺 (@Mitzy79084028) reported 57 minutes ago from Darlington, England

  @HSBC_UK Once again been let down by your customer service. Told one thing then when I try to call, I find out its closed. Disgraceful customer service.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Zlatan1985 (@Zlatans1985) reported 3 minutes ago

  @DungeonsJoypads @HSBC_UK an overseas call center will basically be a triage these days, the staff will have basic info on your account and can do nothing but log the issue. they will be locked down due to fear of data leaks by rouge staff etc....

• 
  SuperStar (@kevensantos118) reported 3 minutes ago

  @HSBC_UK please improve your contact services and problem solving effectiveness.

• 
  Heidi Howarth (@HeidiHowarth5) reported 3 minutes ago

  @HSBC_UK It is totally wrong to offer a refund and withdraw monies from our @stripe account when no evidence has been provided by the customer. While this investigation goes on, they have the goods of which they still use! It’s a false claim making it fraudulent.

• 
  Joachim (@joachimnicolas) reported 5 minutes ago

  The only way to do it is to twig that this is the bug, and then enter the date BACKWARDS, starting with the year. @HSBC_UK either fix it or hire me to fix it. I'm not even a JS developer and I could do better than this.

• 
  Mike Kivi Ph.D. (@mikekivi) reported 12 minutes ago from Chester, England

  What’s the best premium account to replace @HSBC_UK premier with full international access and benefits? One customer service failure too many …

• 
  Mark (@MorganMF9867) reported 13 minutes ago

  @simonhall1974 @HSBC_UK I had the same issue. A tweet remains unanswered and the promised call back within 5 working days is now 7 days and counting.

• 
  Anna (@annacjone5) reported 15 minutes ago

  @HSBC_UK got my phone fixed & now I can't log in to the mobile banking app. It says 'Unable to send activation code'. Rang up on the 18th and gave my phone number but it never changed. Will the code be texted to me? And how long will it take? Need to pay rent soon!

• 
  Michael Morris (@Wontbeforlongx) reported 17 minutes ago

  @HSBC_UK I don’t have my cards they where thrown away by mistake a few months ago. I wanted to do a credit transfer but I need my card details to login or to speak to anyone. I don’t have them, how can you help me?

• 
  Ashleigh Pirie (@MissAshleighP) reported 20 minutes ago

  Desperate measures but has anyone had to deal with @HSBC_UK ? Their app is the appalling, unless their strategy was to make it the most anti-user friendly app, then give them an award! I just wanted to make a payment. *******! #HSBC #uxdesign

• 
  bigbananas (@GranthamFlyer) reported 20 minutes ago

  @HSBC_UK iPhone app suddenly asking for username and password rather than using Touch ID, has service crashed?