HSBC status: access issues and outage reports

Problems in the last 24 hours in Darlington, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Darlington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Darlington, England

Latest outage, problems and issue reports in Darlington and nearby locations:

• 
  Chris (@CJXXXXW) reported 9 minutes ago from Darlington, England

  @HSBC_UK He tried calling the number on the letter 50minutes in the queue and basically your not set up for people that don’t live their life on line to pass security. Pointless going to the bank they don’t have staff to help you really should be ashamed

• 
  Brian Winter (@brianwinteruk) reported 19 minutes ago from Hipswell, England

  @HSBC_UK mobile banking still not working.

• 
  Danny Howes (@agentthrobisher) reported 19 minutes ago from Darlington, England

  @HSBC_UK is there a problem today with BACS transfers into HSBC??? Been waiting over 6 hours for a payment to a established connected account which is usually instant.

• 
  Ingleby Pet Supplies & Dog Grooming (Thornaby) (@Inglebypets) reported 26 minutes ago from Ingleby Barwick, England

  @HSBC_UK when will the issues with your App be resolved I have been unable to log on for 2 weeks now since android update. Very annoying.

• 
  Mitzy🇬🇧🍺 (@Mitzy79084028) reported 36 minutes ago from Darlington, England

  @HSBC_UK 40 minutes waiting to speak to someone DISGUSTING CUSTOMER SERVICE

• 
  Mitzy🇬🇧🍺 (@Mitzy79084028) reported 37 minutes ago from Darlington, England

  @HSBC_UK Well you have now surpassed yourselves HSBC at your poor customer service. When I thought that you couldn't get any worse, you have managed it with aplomb. ABSOLUTELY DISGUSTING CUSTOMER SERVICE

• 
  Mitzy🇬🇧🍺 (@Mitzy79084028) reported 47 minutes ago from Darlington, England

  @HSBC_UK Once again been let down by your customer service. Told one thing then when I try to call, I find out its closed. Disgraceful customer service.

• 
  Mitzy🇬🇧🍺 (@Mitzy79084028) reported 57 minutes ago from Darlington, England

  @HSBC_UK Please check your messages as I am one disgusted customer. You customer service is absolutely useless

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Melissa Chester (@AhsUBCunyRccc) reported 5 minutes ago

  @dawniedavidson @HSBC_UK We had that here at the bank I work in-changed software, causing customers to have to learn new online banking, statements, etc. It caused some chaos for sure, esp for our older friends, but a little good customer service does wonders. #proudofmybank

• 
  ((( Andrew Sharp))) #RejoinEU* #FBPA🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@MrBlanding) reported 5 minutes ago

  Why do @HSBC_UK make it impossible to correspond by letter ?? @TheFCA @financialombuds

• 
  Matt Bunnell (@mattbun) reported 7 minutes ago

  Hi @HSBC_UK How do I find out the list of HSBC Premier Credit Card airline & hotel transfer partners (and the transfer rates) before applying for a credit card? Strange that this info is not on your website given that this is a major part of the reason to choose the card.

• 
  Marion Blacker (@Marionblacker1) reported 7 minutes ago

  @HSBC_UK You really are going to the dogs. Recently e have had several problems with our service. This evening I wanted to edit a payee and could not manage the change so thought I’d email securely but oh no that facility has been removed. Use chat! Will look into alternatives

• 
  MatNova (Chinoy) 🇮🇳 🇵🇸 🇺🇦 (@mat__nova) reported 8 minutes ago

  @HSBC_UK @HSBC_IN hello, i am reaching out to you regarding one of your employees in india, they are disabled and have a UDID (unique disability ID) provided by the government, all the details of their disability were disclosed during their recruitment they applied for a position but were asked to accept a different department on the premise it is easier work to do which is not the case they were forced to acknowledge communications from the HR and management instead of either of those company departments working with him so that he may perform his job adequately while accomodating the fact that he has a disability he has now been put on a "performance improvement plan" which he again was asked to acknowledge but which the details of were not disclosed to him adequately, it is a method to declare his performance inadequate and then fire him he recently fell and hurt himself and has gotten a medical document from a certified doctor declaring this and submitted it to HR but they are refusing to grant him the leave he requires to recover i am sincerely disappointed by the level of lack of understanding or care that the indian subsidiary of an international banking company like HSBC has had with dealing with their employee, i find managers in India for most BPO services to be exploitative but it's extra embarassing that this is an internationally acclaimed company in fact i wouldn't be surprised if the company officials in india use the information I've provided to determine the identity of the employee and harass them even further i am tagging @St_Brosephs and requesting help with regards to this matter to explore all avenues to get the help this HUMAN BEING requires in order to fulfill his job while being accommodated for the disability he had declared and was still hired with

• 
  simon le vans Shadow Home Secretary (@simonlevans) reported 8 minutes ago

  @HSBC_UK I’m now talking to an actual person in the app. You should have this as an immediate choice on chat. In fact it should be an immediate default when your chat bot can’t help.

• 
  Owen Richards (@TheGreenG0blin) reported 10 minutes ago

  @HSBC_UK you must have the absolute worst customer service of any bank in the uk!

• 
  Jack Vaughn (@BigHairyJack) reported 12 minutes ago

  @HSBC_UK Having ordered a new secure key (the old one got deactivated for no good reason and couldn't be reactivated) I'm now told that it can take up to 7 working days to get to me. Leaving me 11 days without being able to access my account. I think it's time to switch bank.

• 
  Jamie Williams (@AstroJamie_) reported 17 minutes ago

  @HSBC @HSBC_UK please can I speak to your customer service about a switch offer?

• 
  Space0day (@space0day) reported 22 minutes ago

  @HSBC_UK Hey Team , it's been 1 month and I've not received my debit card on an overseas address. Even i didn't receive any update on mail whether it's dispatched or not. Please help me...