HSBC status: access issues and outage reports

Problems in the last 24 hours in Darlington, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Darlington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Darlington, England

Latest outage, problems and issue reports in Darlington and nearby locations:

• 
  Mitzy🇬🇧🍺 (@Mitzy79084028) reported 12 minutes ago from Darlington, England

  @HSBC_UK Well you have now surpassed yourselves HSBC at your poor customer service. When I thought that you couldn't get any worse, you have managed it with aplomb. ABSOLUTELY DISGUSTING CUSTOMER SERVICE

• 
  Danny Howes (@agentthrobisher) reported 15 minutes ago from Darlington, England

  @HSBC_UK is there a problem today with BACS transfers into HSBC??? Been waiting over 6 hours for a payment to a established connected account which is usually instant.

• 
  Ingleby Pet Supplies & Dog Grooming (Thornaby) (@Inglebypets) reported 21 minutes ago from Ingleby Barwick, England

  @HSBC_UK when will the issues with your App be resolved I have been unable to log on for 2 weeks now since android update. Very annoying.

• 
  Mitzy🇬🇧🍺 (@Mitzy79084028) reported 34 minutes ago from Darlington, England

  @HSBC_UK 40 minutes waiting to speak to someone DISGUSTING CUSTOMER SERVICE

• 
  Brian Winter (@brianwinteruk) reported 41 minutes ago from Hipswell, England

  @HSBC_UK mobile banking still not working.

• 
  Chris (@CJXXXXW) reported 55 minutes ago from Darlington, England

  @HSBC_UK He tried calling the number on the letter 50minutes in the queue and basically your not set up for people that don’t live their life on line to pass security. Pointless going to the bank they don’t have staff to help you really should be ashamed

• 
  Mitzy🇬🇧🍺 (@Mitzy79084028) reported 55 minutes ago from Darlington, England

  @HSBC_UK Once again been let down by your customer service. Told one thing then when I try to call, I find out its closed. Disgraceful customer service.

• 
  Mitzy🇬🇧🍺 (@Mitzy79084028) reported 58 minutes ago from Darlington, England

  @HSBC_UK Please check your messages as I am one disgusted customer. You customer service is absolutely useless

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jane Haynes (@JaneRockHouse) reported 3 minutes ago

  Potentially affected his credit rating by making multiple attempts to get thousands of pounds, and worst of all destroyed his confidence. My advice - if you’re with @HSBC_UK delete your banking app. If you’ve got an iPhone, check all your access/multiply protections….

• 
  Jill Richards (@JillSR) reported 6 minutes ago

  @HSBC_UK no disability awareness from this bank. Third party access in place for my disabled daughter’s account & a painful 50 min telephone call with dreadful service this morning.

• 
  bigbananas (@GranthamFlyer) reported 9 minutes ago

  @HSBC_UK iPhone app suddenly asking for username and password rather than using Touch ID, has service crashed?

• 
  Mrs Griff (@MrsGriffMusic) reported 10 minutes ago

  So the money that I had stolen from my account has gone out anyway even after raising an issue last week. Now I'm £500 down for up to 90 days while it's investigated! @HSBC_UK how can you think this is acceptable? Citizens Advice state that it should be sorted the next day!

• 
  Joachim (@joachimnicolas) reported 13 minutes ago

  Atrocious UX on the @HSBC_UK app. When you log on, you need to enter your DOB. The date widget has 3 spinners, for D/M/Y. BUT! It's set to disallow dates in the future, with each spinner restricted. So, today, 9/4/26, it's impossible to start entering a date like 31/12/80. 🧵1/n

• 
  Toan Hoang (@thoang1000) reported 13 minutes ago

  Looking at the @Cashplus Twitter feed, it appears that I am not the only one struggling with this problem. For context, @HSBC_UK were able to unblocked my personal account immediately using my voice verfication. What stone aged process is at Cashplus is anyone's guess.

• 
  Christine Mcgeorge (@ChristineM5051) reported 16 minutes ago

  @HSBC_UK I've spent three days trying to resolve a problem with HSBC. Perhaps you can help. Online bonus savings account. My understanding is that if I withdraw anything I lose the bonus part of the interest for that month. Is that right

• 
  Agata Markiewicz (@AgataMarkiewic1) reported 17 minutes ago

  @HSBC_UK care to contact me? I was promised to receive a phone call at 9am, looks like customer service is not bothered!! #worstbankever

• 
  Adreena Winters (@adreena_winters) reported 25 minutes ago

  @ViktoriaQuinn @HSBC_UK @StarlingBank I don’t think publicly. I was refused a business account with them. My finances are in good shape so no reason for it other than my industry I assume. Monzo also closed my business account. So I’d avoid them too. I’ve never had issues with high street banks so far

• 
  ana gic ....Actor & Filmmaker (@anagicphoto) reported 27 minutes ago

  @HSBC_UK , I am Profoundly dyslexic. And I tried to make a claim Regarding holiday insurance. And I realised that there was so much paperwork Which I had to read and write and I realised and I realised that this service was not accessible to me With my disability