HSBC status: access issues and outage reports

Problems in the last 24 hours in Ingleby Barwick, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Ingleby Barwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Ingleby Barwick, England

Latest outage, problems and issue reports in Ingleby Barwick and nearby locations:

• 
  Chris (@CJXXXXW) reported 11 minutes ago from Darlington, England

  @HSBC_UK He tried calling the number on the letter 50minutes in the queue and basically your not set up for people that don’t live their life on line to pass security. Pointless going to the bank they don’t have staff to help you really should be ashamed

• 
  Mitzy🇬🇧🍺 (@Mitzy79084028) reported 12 minutes ago from Darlington, England

  @HSBC_UK Please check your messages as I am one disgusted customer. You customer service is absolutely useless

• 
  Mitzy🇬🇧🍺 (@Mitzy79084028) reported 15 minutes ago from Darlington, England

  @HSBC_UK Well you have now surpassed yourselves HSBC at your poor customer service. When I thought that you couldn't get any worse, you have managed it with aplomb. ABSOLUTELY DISGUSTING CUSTOMER SERVICE

• 
  Ingleby Pet Supplies & Dog Grooming (Thornaby) (@Inglebypets) reported 23 minutes ago from Ingleby Barwick, England

  @HSBC_UK when will the issues with your App be resolved I have been unable to log on for 2 weeks now since android update. Very annoying.

• 
  Catch Designs / Sue Thompson (@catchdesignsmgt) reported 28 minutes ago from Stokesley, England

  We have been advised to call HSBC car services as the app can’t help. Have been passed around on the phone for TWO hours solidly on hold - what you can do to help? This is ridiculous! @HSBC_UK

• 
  Mitzy🇬🇧🍺 (@Mitzy79084028) reported 29 minutes ago from Darlington, England

  @HSBC_UK 40 minutes waiting to speak to someone DISGUSTING CUSTOMER SERVICE

• 
  Danny Howes (@agentthrobisher) reported 35 minutes ago from Darlington, England

  @HSBC_UK is there a problem today with BACS transfers into HSBC??? Been waiting over 6 hours for a payment to a established connected account which is usually instant.

• 
  Mitzy🇬🇧🍺 (@Mitzy79084028) reported 35 minutes ago from Darlington, England

  @HSBC_UK Once again been let down by your customer service. Told one thing then when I try to call, I find out its closed. Disgraceful customer service.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joe Langley (@langlineer) reported 3 minutes ago

  @HSBC_UK I’m a long term customer and I’ll be switching to another bank soon. Your customer service has gone off a cliff. Your phone messages state things can be done online that can’t. Some things only in branch, but can’t get a branch appt for months.

• 
  Helen Todd (@HelenTodd3) reported 5 minutes ago

  @jckchn88 @HSBC_UK Hi, spent 50 mins on hold to be told every UK customer received this in error and there is no issue with your cards. The woman told me I was ok to unfreeze my card. Hope that helps #HSBC #ApplePay

• 
  Simon Laskey (@SimonLaskey) reported 6 minutes ago

  @andyward1964 @HSBC_UK Same issue.

• 
  burgesst 🗿🪣 (@burgesst) reported 6 minutes ago

  @HSBC_UK Well my mum went into a branch to ask for help, and I have to say they went above and beyond to sort her out. Thanks very much to all involved.

• 
  Steven H (@Sinbad2000) reported 9 minutes ago

  @HSBC_UK why does the chat option give me error 1007 on my app? And why don't I have the option to view statements on my mortgage account?

• 
  Nick Saunders (@uknsaunders) reported 12 minutes ago

  @HSBC_UK can I raise a complaint about your gdpr team? They have sent emails asking for confidential information without providing proof of who they are. The email also has grammar errors and despite providing details to match me to my account 100% they say they can't.

• 
  Simon Stockley (@si78475) reported 18 minutes ago

  @HSBC_UK I'm unable to call internationally and would incur high cost for a delivery issue not my fault.Please provide a secure online way to resolve this.

• 
  Ben (@Ben38695291) reported 18 minutes ago

  @HSBC_UK plz help . I have lost my card and am trying to log into online banking to get a new one issued but can’t remember my details - to reset it asks for details I don’t have (sort code etc - which are on my card!) plz help me get some way of accessing my account

• 
  H-D (@HDGauvin) reported 21 minutes ago

  @ricci_kitchen @HSBC_UK @HSBC_UK 1hr 8 mins now, at this time of the morning, I guess it can only be a technical glitch driving this kind of call volume.

• 
  Lynn Hamer (@evilbluebird) reported 22 minutes ago

  2/2 @HSBC_UK do you have any ideas,how you can sort out this mess ? Because as soon as I can access my account,I will be closing it down,due to sub standard customer service. Please let me know what I can do,so I can access my account