Hyperoptic outages and service status in West Bromwich, England

Problems in the last 24 hours in West Bromwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Bromwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near West Bromwich, England

The most recent Hyperoptic outage reports came from the following cities: Birmingham, and Wolverhampton.

City	Problem Type	Report Time
Birmingham	Internet	9 days ago
Wolverhampton	Total Blackout	9 days ago
Birmingham	Internet	30 days ago
Birmingham	Internet	1 month ago
Birmingham	Internet	1 month ago
Birmingham	Internet	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near West Bromwich, England

Latest outage, problems and issue reports in West Bromwich and nearby locations:

• 
  Joana Viana (@JoanaFFPViana) reported 26 minutes ago from Birmingham, England

  @Hyperoptic hi, is there an outage in Birmingham at the moment or is it just my connection?

• 
  Ronan Barton (@Ronan_Barton) reported 46 minutes ago from Birmingham, England

  @Hyperoptic @HyperopticCS Currently trying to cancel the contract I have with you, within the 14 days as per UK consumer rights. I am being told I have to provide 30 days.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bayan Uralbayeva (@UralBayan) reported 3 minutes ago

  @Hyperoptic, can someone answer your support number? I have been calling all day for the last two days

• 
  Farah Pop 🫧✨️ (@farahpopxo) reported 7 minutes ago

  the worst staff ever @Hyperoptic

• 
  Nicci | This Charged Life (@niccimc) reported 8 minutes ago

  @Hyperoptic DOWN ONCE AGAIN! Worst internet provider going, time to leave & have a decent reliable service elsewhere!

• 
  Lidia Cantele (@CanteleLidia) reported 8 minutes ago

  @Hyperoptic Disappointing service from Hyperoptic. Switched from Virgin having been told I’d be credited my £200 early termination fee once evidence of charges provided. 7 months on- multiple times raising this- still nothing done to apply credit. Case is being ‘investigated’. Sort this out!

• 
  Envel (@Envel18) reported 9 minutes ago

  @Hyperoptic Reported a broadband fault on Friday. 500 Mbps package, but only 17–70 Mbps download while upload remains around 500 Mbps. Ticket open, no update from Technical Support, and unable to reach support by phone. Please DM me.

• 
  Ryan 🤠 (@Slimothy_James) reported 13 minutes ago

  My @Hyperoptic has been dropping as low as 0.2mbps for over 3 weeks. Front-line support has been patronising and useless and I haven't seen an email from the technician I spoke to in almost a week now. Got an email saying it was fixed when it wasn't. Pathetic display, guys.

• 
  Alex Nixon (@alexnixon_uk) reported 15 minutes ago

  Naively thought @Hyperoptic was a pretty cool but nope, you automatically roll onto a terrible value plan and are forced into a tedious back-and-forth chat with customer service to change. I'm sure it makes financial sense but man that's a scummy approach to making money

• 
  Luke Heydenrych (@Luke_Heydenrych) reported 16 minutes ago

  Now over 24 hours without service, tried calling @Hyperoptic and they were about as useful as the social media team… no solution, no explanation, no timeline. Just no service.

• 
  Griffey (@Griffeyfc) reported 20 minutes ago

  What has happened to hyperoptic? Issues after issues as of late

• 
  Mabs Ahmed (@Mabs79) reported 21 minutes ago

  @londoncolly @Hyperoptic I am a @hyperoptic user been down since sat am. Am in SE London. Can't get through to them so frustrating