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Hyperoptic

Hyperoptic Outage Report in West Bromwich, Sandwell, England

Why is my Hyperoptic service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Full Outage Map

Problems in the last 24 hours in West Bromwich, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in West Bromwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at Hyperoptic

Hyperoptic is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  • 72% Internet (72%)
  • 15% Wi-fi (15%)
  • 11% Total Blackout (11%)
  • 1% E-mail (1%)
  • 1% Phone (1%)

Live Outage Map Near West Bromwich, England

The most recent Hyperoptic outage reports came from the following cities: Birmingham, Oldbury, and Rowley Regis.

CityProblem TypeReport Time
Birmingham Internet 7 days ago
Oldbury Wi-fi 9 days ago
Rowley Regis Internet 2 months ago
Birmingham Internet 2 months ago
Birmingham Wi-fi 3 months ago
Wolverhampton Internet 4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near West Bromwich, England

Latest outage, problems and issue reports in West Bromwich and nearby locations:

  • Ronan_Barton
    Ronan Barton (@Ronan_Barton) reported from Birmingham, England

    @Hyperoptic @HyperopticCS Currently trying to cancel the contract I have with you, within the 14 days as per UK consumer rights. I am being told I have to provide 30 days.

  • JoanaFFPViana
    Joana Viana (@JoanaFFPViana) reported from Birmingham, England

    @Hyperoptic hi, is there an outage in Birmingham at the moment or is it just my connection?

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • R_Navneet
    Navneet Ravishanker (@R_Navneet) reported

    @Hyperoptic Heavily disappointed with ur service. Been begging for internet for the past several days, no proper response & of course no internet. Dnt think u value customers anymore @GOVUK has advised all to WFH, wonder how that's possible with such poor service & no internet?

  • chris_ellery
    Chris Ellery (@chris_ellery) reported

    @HyperopticCS @jesslinehan Any updates? Hyperoptic seems to be down for most of east London.

  • tommo_68
    Paul Thompson (@tommo_68) reported

    @DrDPMcArthur @Hyperoptic Okay until there is a loss of signal. Lost Internet 13:30 11th June and not available until 18:00 14th June. Had terrible trouble with their tech help and wasted so much time on hold it was an awful service when there are problems

  • Sean_Newhouse
    Sean Newhouse (@Sean_Newhouse) reported

    @HyperopticCS @Hyperoptic Disappointed in your customer service. You still haven't given me any real information about the reason for the huge delay or (even more importantly) when my installation will occur. #WFH #CustomerService

  • MistressKarina
    Mean Karina Kalashnikova (@MistressKarina) reported

    Wtf @Hyperoptic @HyperopticCS, did you seriously just send me an engineer who made a misogynistic comment about secretly photographing women’s tits who fitted me wifi that.... DOESNT WORK?!? Do better. (And give me some free wifi to make up for this, I can’t work from home now.)

  • AdriianFtw
    AdriianFTW (@AdriianFtw) reported

    @virginmedia Please stop opening lying. I’m sure @richardbranson will be very proud to hear the type of CS operators you guys hire and how THEY treat your customers. But I assure you and anyone considering internet from VM to stay as far away as possible. I’m calling @Hyperoptic today.

  • cityblue2001
    cityblue2001 (@cityblue2001) reported

    @Hyperoptic @thinkbroadband It's 4 weeks since we sent you a support email about Hyperoptic SIP registrations being blocked from non Hyperoptic IP addresses which makes Hyperoptic VoIP useless on eg. a mobile phone. Any chance of a reply?

  • R_Navneet
    Navneet Ravishanker (@R_Navneet) reported

    @HyperopticCS Heavily disappointed with ur service. Begging for internet for the past several days, no proper response & of course no internet. Dnt think u value customers anymore @GOVUK has advised to WFH, wonder how that's possible with poor service & no internet? @Hyperoptic

  • Lewishamdreamer
    Jason #WearAFuckingMask 🌈 (@Lewishamdreamer) reported

    @Hyperoptic @thinkbroadband Hi we're moving house to Hither Green on Wednesday, and we're really sad we'll be losing Hyperoptic access as a result. The service we've had from you in Deptford has been really good. We absolutely don't want to use Virgin Media but we seem to have no choice.

  • adam__fallon
    Adam Fallon (@adam__fallon) reported

    Hyperoptic down again. Sigh.