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Hyperoptic

Hyperoptic Outage Report in Tilbury, Borough of Thurrock, England

Why is my Hyperoptic service not working?

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Full Outage Map

Problems in the last 24 hours in Tilbury, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Tilbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  • 71% Internet (71%)
  • 15% Wi-fi (15%)
  • 11% Total Blackout (11%)
  • 2% E-mail (2%)
  • 1% Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Tilbury, England

Latest outage, problems and issue reports in Tilbury and nearby locations:

  • heyoncar
    ON🚀 (@heyoncar) reported from Romford, England

    @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • MCFC__Latino
    MCFC Latino (@MCFC__Latino) reported

    @StevenMcinerney @Hyperoptic Are you on 2.4 or 5 GHz network? Maybe you’re on 5 GHz and the laptop antenna doesn’t recognize the band, I’m not sure if the 2014 MacBooks have 5GHz connectivity, but the original PS4 doesn’t for example, and they both released in similar times, worth checking out, cheers

  • RSPshout
    RomanS 🇬🇧🇪🇺 (@RSPshout) reported

    .@Hyperoptic @HyperopticCS Your internet service has gone offline in London SE16 at 20:30 on Mon 10th, Tues 11th & tonight. Bang on 20:30, same time each evening. What is going on? Why are you deceiving your customers? If you need to go offline to do works just say so #hyperoptic

  • slm1901
    Sara Wallwork (@slm1901) reported

    @Hyperoptic Switched to Hyperoptic just over a month ago - couldn’t be more impressed with the service, speed and cost!

  • shreyag_
    Shreya_ (@shreyag_) reported

    @HyperopticCS @Hyperoptic internet is down again in SE16. Two nights in a row. What's going on? Any ETA on being back online?

  • DrNickHazel
    Dr Nick Hazel (@DrNickHazel) reported

    Don't choose @Hyperoptic if you need a dependable service. For 2nd month in a row, I have maintenance resulting in loss of connectivity for 3 hours during the day. @HyperopticCS don't even refund their users for the inconvenience. They may be fast but unreliable. Not impressed.

  • StevenMcinerney
    Steven (@StevenMcinerney) reported

    We've got a new @Hyperoptic router as we've upgraded our internet from 150 to 500mb. Nicola's laptop can't connect to that new router. If we switch back to the old router, it connects, but with old speeds. She's got a 2014 macbook air. Has anyone had a similar problem before?

  • HyperopticCS
    HyperopticCS (@HyperopticCS) reported

    @Kyleyuu We truly are sorry, Kyle. For that reason, we also provide monthly rolling. We do offer the possibility of transferring the service to your new location free of charge, so if you are moving somewhere serviceable by Hyperoptic, we'd gladly transfer your service there!

  • RSPshout
    RomanS 🇬🇧🇪🇺 (@RSPshout) reported

    @rudybonnier @HyperopticCS @Hyperoptic I've had 30 minute call with them. They're sending engineers out again tomorrow morning should be here 8am. There is an ongoing problem with our fuse cupboard in our building. 26 customers are affected. I've requested compensation which they're declining as not a consecutive 48

  • mel____z_n
    Meln (@mel____z_n) reported

    Yo @Hyperoptic - my internet has been down all day, still not coming back online - really, really need this sorted as no one in the house has been able to work

  • matryer
    Mat Ryer (@matryer) reported

    @HyperopticCS @shreyag_ @Hyperoptic Thanks for all your help btw. Any idea what the problem was before?