Hyperoptic outages and service status in Lichfield, England

Problems in the last 24 hours in Lichfield, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Lichfield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Adam Piper (@bitwog) reported 20 seconds ago

  @Hyperoptic for over a week now I've been experiencing drop-outs on my internet connection and and for 6 days I've been largely ignored by your support team. You used to have excellent competent staff and now it's a frustrating mess to deal with you.

• 
  M. (@mariucha77) reported 1 minute ago

  @donedgley1 @lulu_veganx @Hyperoptic No updates and no estimate when this issue will be solved.

• 
  J Jack (@joyjack) reported 6 minutes ago

  @Hyperoptic what's the issue now? 24 hrs unstable network without notice is cruel.

• 
  David Nicholls (@replicants) reported 9 minutes ago

  @Hyperoptic @ofcom your network is down (check Reddit), Your helpdesk phone disconnects after 1 ring. And yet your network status says no problems Do you hate your customers?

• 
  Twiggy (@heyimtwiggy) reported 14 minutes ago

  @EKOcasts @Hyperoptic hyperoptic are by far the worst broadband provider in terms of both user experience and customer service i have ever had the displeasure of being a customer of, i would have doubled my already exorbitant subscription to get away from them

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 15 minutes ago

  Day 3 with no service…… I think @Hyperoptic have finally beaten me, I have no fight left! @donedgley1

• 
  Tia (@justforumrah) reported 15 minutes ago

  @Hyperoptic have the absolute WORST customer service, no wifi for 3 days now - engineer did not turn up and they are not allowing us to rebook an engineer till they find out why. Incredibly hard to get through to them on the phone in the first place - do not recommend.

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 16 minutes ago

  @mariucha77 @Hyperoptic @donedgley1 We still have no service. It’s broken!!

• 
  M. (@mariucha77) reported 16 minutes ago

  @lulu_veganx @Hyperoptic @donedgley1 I’m having the same issue

• 
  J (@emirxtesera) reported 20 minutes ago

  @AbPMet @Hyperoptic Still down?