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Hyperoptic

Hyperoptic Outage Report in Lichfield, Staffordshire, England

Why is my Hyperoptic service not working?

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Full Outage Map

Problems in the last 24 hours in Lichfield, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Lichfield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  • 72% Internet (72%)
  • 15% Wi-fi (15%)
  • 10% Total Blackout (10%)
  • 2% E-mail (2%)
  • 1% Phone (1%)

Live Outage Map Near Lichfield, England

The most recent Hyperoptic outage reports came from the following cities: Burton upon Trent.

CityProblem TypeReport Time
Burton upon Trent Internet 27 days ago
Lichfield Internet 1 year ago
Burton upon Trent Total Blackout 2 years ago
Burton upon Trent Internet 2 years ago
Burton upon Trent Internet 2 years ago
Walsall Internet 2 years ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • SocialMListener
    Socialist Media Listener (@SocialMListener) reported

    @mattfrei Hyperoptic are really good, service and connection, no drop out peak times.

  • ParkJiminBooty
    더보이즈 패권 (@ParkJiminBooty) reported

    @Hyperoptic is something happening to the website ? When i log onto my account it says “we’re currently assessing the next steps needed to activate your service” i’ve been on a monthly rolling since september 2024 and was logging it to make sure it’s still active and change my DD

  • SLarhorn
    Sarah (@SLarhorn) reported

    @Hyperoptic what am I paying for? No internet connection for 3 days. I called customer service and they said engineer will be coming on Thursday. So that’s 6 days without wifi/internet. I’m switching back to BT since this is the 2nd time this has happened to me. #hyperoptic

  • Gail_L21
    Gail Service (@Gail_L21) reported

    @Hyperoptic Been 30 hours without service in the Eccles, Manchester area, no updates and very difficult to contact, due to high call volumes etc. Is it so hard to keep customers informed?!!!

  • drooga
    rajeev joshi (@drooga) reported

    @x_zaich damn. just ended a 20 plus year relationship with virgin and switched over to hyperoptic .. v pleased so far. for what you get, virgin media is ridiculously overpriced/underwhelming. i think if you can persuade a few people around you to get hyperoptic, they’ll come to you.

  • xenom0rph09
    Xenomorph (@xenom0rph09) reported

    @Hyperoptic Are you not even upgrading your network beyond 1GB? Everyone else is going faster and your stuck. I cant even get full 1GB on wired on your 1gb package. I only get 700mb...

  • bruvimtired
    ahmet (@bruvimtired) reported

    can @Hyperoptic hurry up please 😭 i want to move away from @ee and @bt_uk so bad

  • Mo49083547
    Mo (@Mo49083547) reported

    @Hyperoptic horrible service. I just joinned a month ago and now to fix the issue, i need to wait for an engineer to come in 4 days time. Horrible service

  • neilforbessoul
    Neil (@neilforbessoul) reported

    @Hyperoptic Is there a problem in E14? No internet again. Why am I paying for your top service, but get problems?

  • DannyHilldrup
    Danny Hilldrup (@DannyHilldrup) reported

    @Hyperoptic 👋🏼 I raised a ticket last weekend to change my home address and I'm no further along, no response and without WiFi 🥲 the live chat assured me this is in a queue.. as a long-term customer I know the self serve portal functionalities were *previously* impressive 😕