Hyperoptic outages and service status in Lichfield, England

Problems in the last 24 hours in Lichfield, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Lichfield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Xeu (@Xeu_uk) reported 3 minutes ago

  @Hyperoptic You provide speed tests on your website, but went the speed is 5% of what I pay for there isn't a means to propagate this into a support request. Is it simply there to confirm the service is performing horribly?

• 
  Alex Rae (@__alexrae__) reported 4 minutes ago

  @Hyperoptic 5 days since my router was delivered and still no internet access. Called tech support team 4 times and been assured it will be fixed and still nothing. Been on hold for over an hour this morning - sort it out

• 
  Greg Thomson (@gregthomson31) reported 7 minutes ago

  Another Sunny day means another @Hyperoptic outage incoming!

• 
  Chris Murphy (@AggressiveCool) reported 7 minutes ago

  @Hyperoptic Leading the way for fast Wi-Fi in blocks of flats. Very hard where I live, but very helpful, very good customer service never had no problems. When I was with ee, I had nothing but problems. Thank you so much.

• 
  R234 (@Rico234_mp3) reported 8 minutes ago

  @Hyperoptic wtf is up with your ****** services ffs 😔🤕

• 
  Griffey (@Griffeyfc) reported 11 minutes ago

  What has happened to hyperoptic? Issues after issues as of late

• 
  Unnat (@unnat_619) reported 15 minutes ago

  Customer support is equally frustrating. 1+ hour waits on calls, 30+ minute chat queues, then agents disappear for 5–7 minutes and the chat gets terminated if I'm inactive for 60 seconds. Poor performance, endless waiting, no resolution Customers deserve better #Hyperoptic

• 
  karen thompson (@karenthompson52) reported 19 minutes ago

  Disgusting service from @Hyperoptic which I had installed on Tuesday and still zero internet. No front door bell, lighting, heating, sound system etc. Spent hours on phone 3 times but apparently no engineers available and no idea how many days before they can get one WTAF?!

• 
  Nelly Friday (@menticapti) reported 19 minutes ago

  @root3vil @Hyperoptic Have they been sold? The customer service used to be so good.

• 
  M. (@mariucha77) reported 21 minutes ago

  @lulu_veganx @donedgley1 @Hyperoptic No news received since yesterday morning. Still no service.