Hyperoptic outages and service status in Keighley, England

Problems in the last 24 hours in Keighley, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Keighley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Keighley, England

The most recent Hyperoptic outage reports came from the following cities: Bradford, and Batley.

City	Problem Type	Report Time
Bradford	Wi-fi	2 days ago
Batley	Internet	8 days ago
Batley	Internet	4 months ago
Halifax	Internet	5 months ago
Bradford	Internet	5 months ago
Bradford	Internet	5 months ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rafael Lino (@maidaomd) reported 2 minutes ago

  @theashrb But hyperoptic is utterly unreliable, I live just about a mile away from their headquarters in Hammersmith, and have monthly outage that can last up to 5 days.

• 
  Sean Geraghty (@cedarmaster) reported 5 minutes ago

  @HyperopticCEO I moved over to Hyperoptic over a week ago. The service has not been connected and I have to wait a week for an engineer visit. You have also disconnected my old supplier. Not good enough @Hyperoptic

• 
  Adam Piper (@bitwog) reported 9 minutes ago

  @Hyperoptic @Hyperoptic your 12 hour SLA has been violated multiple times with delays over days. The best you've done so far is a single reply to multiple emails over the course of days. And even that one took 2 days, 16 hours, 42 minutes. Why are you so bad at this?

• 
  Tom Hartwright (@hartwright_tom) reported 9 minutes ago

  @Hyperoptic Technical support is not available via online chat. Have to call for support, and this is supposedly a telecoms company!? What a joke. 40 mins wait on hold only to be told that they need to dispatch an engineer and the next available slot is Friday afternoon (3 days time) Awful

• 
  𝙰𝚝𝚝𝚊 𝙴𝚕 𝚁𝚘𝚒. (@missnelka) reported 11 minutes ago

  Congratulations on winning the worst staff ever award @Hyperoptic, extremely poor customer support and terrible service.

• 
  steven🐧 (@scarab999) reported 12 minutes ago

  @marcwalsh @Hyperoptic Yes, same. Drove me mad, now using a hotspot to do some work. There is no outage apparently in my area....

• 
  justin (@jamsmcp) reported 16 minutes ago

  @Hyperoptic I have had no Internet since Wednesday afternoon. Your team let me know that the earliest available time for someone to come out is Friday afternoon. 48 hours without Internet that literally controls everything plus working from home has been a poor experience 🤧😠😤

• 
  Kurt Robson (@KurtRobsonn) reported 16 minutes ago

  @liam_richards @Hyperoptic Hahahah. Okay my customer service rep must’ve decided to give me the ultimate worst case scenario. Have a good week!

• 
  Shivers (@CicomoNosca) reported 21 minutes ago

  @theashrb Unfortunately I can't get Hyperoptic in my area, but I do pay £33 a month for 900mb down and like 100mb upload with EE. Still cheaper than Starlink. Not trying to knock the service because I have friends in rural areas who use it however it definitely isn't cheaper

• 
  Edwin Bradford (@edwinbradford) reported 21 minutes ago

  @asentance I needed to find a supplier for my father recently and @zeninternet commit to not raising prices during your contract, if they do go up you have the chance to switch supplier. Personally I've had very good service from Hyperoptic too if you can get them. Both offer fibre.