Hyperoptic Outage Report in Hoddesdon, Hertfordshire, England
No problems detected
If you are having issues, please submit a report below.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Hoddesdon, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hoddesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
-
Internet (73%)
-
Wi-fi (13%)
-
Total Blackout (10%)
-
E-mail (2%)
-
TV (1%)
-
Phone (1%)
Live Outage Map Near Hoddesdon, Hertfordshire, England
The most recent Hyperoptic outage reports came from the following cities: London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Hoddesdon, England
Latest outage, problems and issue reports in Hoddesdon and nearby locations:
-
aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
-
aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
-
aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
-
LUCA
(@Gianluca_Leo) reported
from
Barnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
-
LUCA
(@Gianluca_Leo) reported
from
Barnet, England
FYI, never use @Hyperoptic
-
Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
-
aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
-
Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
-
Xenomorph
(@xenom0rph09) reported
@Hyperoptic Are you not even upgrading your network beyond 1GB? Everyone else is going faster and your stuck. I cant even get full 1GB on wired on your 1gb package. I only get 700mb...
-
scarlet_artist_
(@scarlet_artist_) reported
@Hyperoptic no internet in L20 AGAIN! Issues?
-
Sarah
(@SLarhorn) reported
@Hyperoptic what am I paying for? No internet connection for 3 days. I called customer service and they said engineer will be coming on Thursday. So that’s 6 days without wifi/internet. I’m switching back to BT since this is the 2nd time this has happened to me. #hyperoptic
-
Dear God,
(@lilpinkcupid1) reported
@Hyperoptic Hi Hyperoptic, it’s obvious your customer service team dont read their emails, please can you tell one Igor Sabijak from customer service operations team to stop mailing me, as i have sent multiple emails and even called your team to clarify this.
-
Mo
(@Mo49083547) reported
@Hyperoptic Horrible service. I just joinned a month ago and now to fix the issue, i need to wait for an engineer to come in 4 days time. Horrible service
-
IaMtHeWiNneEr
(@TasP) reported
@Hyperoptic trying to use the live chat but it is saying 48 minutes to get an agent? Is that the wait for a live chat (im guessing this is wrong) #hyperoptic #support
-
Joe
(@joec0123) reported
@Hyperoptic your service is down again, twice in less than one month. Absolutely appalling customer service on your hotline as well. Zero notifications and no apologies whatsoever
-
더보이즈 패권
(@ParkJiminBooty) reported
@Hyperoptic is something happening to the website ? When i log onto my account it says “we’re currently assessing the next steps needed to activate your service” i’ve been on a monthly rolling since september 2024 and was logging it to make sure it’s still active and change my DD
-
IaMtHeWiNneEr
(@TasP) reported
@Hyperoptic Ill do that dance when i can get support
-
Rikki Gregory
(@RikkiGregory_) reported
@Hyperoptic I have called the support helpline multiple times as funds continue to be taken from my account. I was ASSURED that no further funds would be taken, then just as a I take my eyes off the ball due to an unplanned stay in hospital, I’m debited again? 2/2