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Hyperoptic outages and service status in Hoddesdon, England

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  • Hyperoptic generated 0 outage signals in the last 24 hours around Hoddesdon, including 0 direct reports.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Hoddesdon, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hoddesdon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Community Discussion

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Hyperoptic Issues Reports Near Hoddesdon, England

Latest outage, problems and issue reports in Hoddesdon and nearby locations:

  • Gianluca_Leo
    LUCA (@Gianluca_Leo) reported from Barnet, England

    FYI, never use @Hyperoptic

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Abu_Haneefa2
    Abu Haneefa (@Abu_Haneefa2) reported

    @Hyperoptic have finally followed the herd and now have started to increase their prices on a yearly basis and by £3! And they won't even offer the prices online because I aint a new customer! How sad after 7 years of being with them.

  • karim46665438
    karim (@karim46665438) reported

    Can someone in @Hyperoptic pls explain why their service is so bad and 2 engineers don’t even know how to make the system work. I don’t recommend at all

  • MakedaQoS
    GymBAE (@MakedaQoS) reported

    People don’t believe how often @Hyperoptic WIFI services fail… My mobile hotspot has used 17GB of data and I only use it for my work laptop in WIFI emergencies when WFH. I’ve been with them for 6 months. You do the math and tell me if that’s reasonable.

  • hollygreaves1
    HollyB (@hollygreaves1) reported

    @Hyperoptic @InGoodEspirito @Hyperoptic support team don’t support just pass you around departments, the kit is installed but for reasons unknown cannot get this activated even though the engineer has said it’s in resolve 2 so should be able to be activated. We are extremely frustrated no one will help!!!

  • Defrauded_Youth
    K🪿 (@Defrauded_Youth) reported

    @Hyperoptic So no reward for customer loyalty then?!’ And a 2 tier system. This is such poor practice, not to mention unethical, and disadvantages vulnerable customers. I will take my business elsewhere, you are not competitive.

  • ashl3y_p
    apelantis_acnh (@ashl3y_p) reported

    @Hyperoptic your customer accounts team just hung up the phone on me whilst discussing a refund for money that should never have been taken from my account. Shocking behaviour.

  • Turnditch_Man
    Orchard_Man (@Turnditch_Man) reported

    Any update to these full fibre figures? BT/Openreach 17.1 m UK premises passed; ~52% CityFibre 4.0 m PP; ~12% Netomnia (YouFibre) + Brsk 2.03 m PP; ~6% Virgin Media (RFOG) 1.7 m PP; ~5% Nexfibre (Virgin Media O2) 1.6 m PP; ~5% CommunityFibre 1.5 m PP; ~5% Hyperoptic 1.2 m PP; ~4% Others (FullFibre Ltd, Zzoomm, Gigaclear, etc.) ~4.4 m (combined) PP; ~14% Note premised passed is a very different number to service available.

  • rbhalla_
    Roshan (@rbhalla_) reported

    @Hyperoptic why do my tickets requesting technical support get closed without an answer? It's been over 2 weeks and I'm struggling to get a response from support even with new tickets.

  • mari9al
    Maria (@mari9al) reported

    @NicholasJTS @Hyperoptic They have really bad customer service! Plus be ready your internet will drop out often without any communication from them😡😡😡

  • robin_twitchett
    Rob_T (@robin_twitchett) reported

    @Hyperoptic please can someone look at the ticket I raised 8 days ago? I have had no support, even though my broadband cuts out every morning for hours at a time. CS0456885