Hyperoptic Outage Report in Hoddesdon, Hertfordshire, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Hoddesdon, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hoddesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (70%)
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Total Blackout (15%)
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Wi-fi (11%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Hoddesdon, Hertfordshire, England
The most recent Hyperoptic outage reports came from the following cities: London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
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| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Hoddesdon, England
Latest outage, problems and issue reports in Hoddesdon and nearby locations:
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
FYI, never use @Hyperoptic
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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SlarkChamp
(@ShiranuiDotA) reported
@sheepsticked @PyrionFlax @Hyperoptic They keep cockteasing me by emailing that they're rolling out in my area, but never in my actual flat.
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Moe
(@BusSafetyRep) reported
Now they were happy for me to go find another provider and send me an email that I can discuss my complaint. To rejoin the HyperOptic Internet now I would lose on the offer of 27.99 and pay £30.00 p/m and they will activate it. They are happy for me to rejoin. 3/4
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philippe polleux
(@philippepolleux) reported
@YusufMi49118545 @s__kshx Go for community fiber @Hyperoptic is not very fast as fixing problems. We haven't internet for the last 20 days
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Lee Jones
(@thisleejones) reported
@HyperopticCS Your Customer Satisfaction Team are anything but satisfying. They aren’t reply to emails, which is the overall concern, additionally you had the 10 business days requested and are yet to report back. You miss the point, @Hyperoptic give #poorcustomerservice and #poorcustomerxp
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Vick Sharma
(@vick_vish) reported
@philippepolleux @Hyperoptic I never had Internet issues in my life like literally before I switched to #Hyperoptic its been 2 days my internet is down! In Westminster! 🙈 Just #appalling Mates coming over for the weekend. I'm ready for the banter & answering the laughable ISP I'm using to the fellas
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Kiran Fatima
(@KFatima27) reported
@Hyperoptic The internet in my area is down again for the second time this year. Any time frame as to when we can expect it to be up and running again?
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Kunle Daniel Osinaike
(@HlthCarePro) reported
@Hyperoptic Why ask thatbi sent a private message if you had no intention of helping.Yours is the only company that provides ZERO help for when broadband goes down.I can no longer work from home as my mobile allowance is finished. Yours is truly a shockingly bad company.
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Valentino
(@Valentino0555) reported
@Hyperoptic it’s been over 24hours and still not fixed! I’m seriously considering already leaving your company due to this poor customer service. You stated someone has come but not gained access?! There was onsite builder and site management. I work from home 😤
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Vivek
(@xZPRUntaojgAHOT) reported
I made a huge mistake to subscribe and cancelled virgin media broadband Eversince I signed a contract and asked them to activate they have never activated the services, I can’t access the internet at all. @Hyperoptic @HyperopticCS they don’t care.Its been 12 days and no Internet
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Jesús Bracamonte
(@JesusFr) reported
@HyperopticCS @Hyperoptic Oh wow, so you are saying that because I have a complaint open I will be unable to get support and updates on my case? I do not see this reflected on your Complaints Code of Practice. Please clarify where this is stipulated.