Hyperoptic outages and service status in Hoddesdon, England

Problems in the last 24 hours in Hoddesdon, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hoddesdon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports Near Hoddesdon, England

Latest outage, problems and issue reports in Hoddesdon and nearby locations:

• 
  LUCA (@Gianluca_Leo) reported 8 minutes ago from Barnet, England

  FYI, never use @Hyperoptic

• 
  aeris daddy (@thekuntz69) reported 11 minutes ago from Barnet, England

  Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.

• 
  aeris daddy (@thekuntz69) reported 14 minutes ago from Barnet, England

  So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

• 
  aeris daddy (@thekuntz69) reported 24 minutes ago from Barnet, England

  And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.

• 
  LUCA (@Gianluca_Leo) reported 31 minutes ago from Barnet, England

  @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

• 
  Mark Kelly (@GlueWhichBinds) reported 48 minutes ago from Walthamstow, England

  @jeffsprogress @virginmedia @Hyperoptic I was with Hyperoptic for 4 years, not a single outage I can recall. Swapped to Virgin Media last autumn because they offered a cheaper and better deal. Had nothing but problems since. And now they have the temerity to hike the bills. When I can swap back to Hyperoptic, I will.

• 
  aeris daddy (@thekuntz69) reported 58 minutes ago from Barnet, England

  So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kris (yes it's actually spelt with a K) (@kobraman88) reported 5 minutes ago

  @JamieGBarry @virginmedia Stupid ***** tried to offer me a "deal" for my broadband after i had been on a rolling contract for a while that was more expensive (£75pm), managed to grind them down to a decent price and the morons didn't even put me on a new contract so left and went with HyperOptic for £25pm

• 
  Richard (@Photochromatic) reported 7 minutes ago

  @MoMayet3 @Hyperoptic Still no service in E1. Chat cut off for third time before I got to an agent.

• 
  Sam (@samuelxls) reported 10 minutes ago

  @TomThornhill_2 @hopper70 @Hyperoptic Down in Redhill... Surrey.

• 
  NitroRVL ✪✪✪✪✪➎ (@NitroRVL) reported 11 minutes ago

  @MrRoflWaffles Hyperoptic is awful, go with any BT provider over it

• 
  Greg Thomson (@gregthomson31) reported 12 minutes ago

  Another Sunny day means another @Hyperoptic outage incoming!

• 
  Liverpool1207 (@Liverpool1207) reported 13 minutes ago

  @Hyperoptic When are you going to resolve your Internet connection issues in Liverpool city centre?

• 
  palada (@sleepylafufu) reported 13 minutes ago

  @Hyperoptic internet's been out since early Friday morning. Something that should've been fixed in a few hours is still down, with no real updates so far!!!! no one answering calls, are you even trying? the worst providers, ever!!!!!

• 
  Don Edgley (@donedgley1) reported 14 minutes ago

  @lulu_veganx @mariucha77 @Hyperoptic Still broken late on Day 4. Seems hyperotic have 2 systems. The new system is fine and the old one has broken for everyone in a km radius. No meaningful updates being provided.

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 15 minutes ago

  @mariucha77 @donedgley1 @Hyperoptic Noooooo. I did just get a text saying there was another outage but mine seems to be holding for now.

• 
  Envel (@Envel18) reported 23 minutes ago

  @Hyperoptic Reported a broadband fault on Friday. 500 Mbps package, but only 17–70 Mbps download while upload remains around 500 Mbps. Ticket open, no update from Technical Support, and unable to reach support by phone. Please DM me.