Hyperoptic Outage Report in Hoddesdon, Hertfordshire, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Hoddesdon, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hoddesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Total Blackout (13%)
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Wi-fi (12%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Hoddesdon, Hertfordshire, England
The most recent Hyperoptic outage reports came from the following cities: London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Hoddesdon, England
Latest outage, problems and issue reports in Hoddesdon and nearby locations:
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
FYI, never use @Hyperoptic
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Nits
(@Nits75332925) reported
@Hyperoptic my Wifi is not working. I am told by customer care that cable connecting my flat and cabinet is broken and would need to either be replaced or repaired - to be done by engineer on 3rd May. I can’t wait for that long as my work will suffer. Can you pls prioritise this?
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HyperopticCS
(@HyperopticCS) reported
@tnayas @Hyperoptic We're sorry to see you've lost connectivity, Necdet! We are experiencing an outage in the area, but an engineer is already on the case. Hang tight, we'll get this back up ASAP!
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Vivek
(@vsriv1) reported
@HyperopticCS @HyperopticCS In waited whole day but no timeline has been shared yet to fix the issue. Can you please check with customer service team and confirm timeline. It's 2 months now waiting to get issue fixed. @Hyperoptic 😠
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Peter Dixon
(@phd_at_work) reported
@hyperoptic Problems in W9 ? No internet here
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HyperopticCS
(@HyperopticCS) reported
@MrTouchscreen @Hyperoptic We're indeed available 24/7. You can reach us over those channels on the screenshot you provided. If the Voicemail inbox was full, you can kindly reach us over chat and the agent will schedule a callback for you. If you need help with your service, we're there to help. :)
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Daniel King
(@danking69) reported
@Hyperoptic fancy fixing your WiFi in my new house? Been here nearly 3 days and it’s been down 3 times for close to 24 hours in total. Been on hold for 20 minutes now #Internetdown
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Dipesh Mistry
(@Made_By_Mistry) reported
@Hyperoptic I’ve had zero internet since this am. I’m not complaining, bigger things in the world…but also complaining as my little one just wants to watch Frozen on @Disney_UK . Is there an issue in sw9?
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Bone Bonce
(@Bone_Bonce) reported
Is @Hyperoptic down in Central Manchester or is it just me?
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Vivek
(@vsriv1) reported
@HyperopticCS @HyperopticCS Waited whole day but no timeline has been shared yet to fix the issue. Can you please check with customer service team and confirm timeline. It's 2 months now waiting to get issue fixed. @Hyperoptic 😠
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ItsMadJohn
(@ItsMadJohn) reported
Sky had the worst broadband ever! constantly disconnecting. Hit Reg is non exsistent. So won't be streaming till Hyperoptic have been installed in a couple of weeks.