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Hyperoptic

Hyperoptic service status in Hoddesdon, England

Why is my Hyperoptic service not working?

No problems detected

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Full Outage Map

Problems in the last 24 hours in Hoddesdon, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hoddesdon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  • 69% Internet (69%)
  • 15% Wi-fi (15%)
  • 13% Total Blackout (13%)
  • 2% E-mail (2%)
  • 1% Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Hoddesdon, England

Latest outage, problems and issue reports in Hoddesdon and nearby locations:

  • Gianluca_Leo
    LUCA (@Gianluca_Leo) reported from Barnet, England

    @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

  • thekuntz69
    aeris daddy (@thekuntz69) reported from Barnet, England

    Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.

  • Gianluca_Leo
    LUCA (@Gianluca_Leo) reported from Barnet, England

    FYI, never use @Hyperoptic

  • thekuntz69
    aeris daddy (@thekuntz69) reported from Barnet, England

    So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

  • thekuntz69
    aeris daddy (@thekuntz69) reported from Barnet, England

    So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • chris_ellery
    Chris Ellery (@chris_ellery) reported

    @HyperopticCS @jesslinehan Any updates? Hyperoptic seems to be down for most of east London.

  • R_Navneet
    Navneet Ravishanker (@R_Navneet) reported

    @Hyperoptic Heavily disappointed with ur service. Been begging for internet for the past several days, no proper response & of course no internet. Dnt think u value customers anymore @GOVUK has advised all to WFH, wonder how that's possible with such poor service & no internet?

  • tommo_68
    Paul Thompson (@tommo_68) reported

    @DrDPMcArthur @Hyperoptic Okay until there is a loss of signal. Lost Internet 13:30 11th June and not available until 18:00 14th June. Had terrible trouble with their tech help and wasted so much time on hold it was an awful service when there are problems

  • T23CKY
    stephen sutcliffe (@T23CKY) reported

    @Hyperoptic just tried phoning to purchase your 900 fttp and your sales staff are put the phone down on me, when i was trying to explain somthing, hope do i make a complaint?

  • tommo_68
    Paul Thompson (@tommo_68) reported

    @aaronosher @Hyperoptic Price go up quite a bit when renewing the contract and and if ther service goes down as ours did recently it too 3.5 days to be restored and as over a weekend no official compensation offered.

  • Lewishamdreamer
    Jason #WearAFuckingMask 🌈 (@Lewishamdreamer) reported

    @Hyperoptic @thinkbroadband Hi we're moving house to Hither Green on Wednesday, and we're really sad we'll be losing Hyperoptic access as a result. The service we've had from you in Deptford has been really good. We absolutely don't want to use Virgin Media but we seem to have no choice.

  • cityblue2001
    cityblue2001 (@cityblue2001) reported

    @Hyperoptic @thinkbroadband It's 4 weeks since we sent you a support email about Hyperoptic SIP registrations being blocked from non Hyperoptic IP addresses which makes Hyperoptic VoIP useless on eg. a mobile phone. Any chance of a reply?

  • R_Navneet
    Navneet Ravishanker (@R_Navneet) reported

    @Hyperoptic Heavily disappointed with ur service. Begging for internet for the past several days, no proper response & of course no internet. Dnt think u value customers anymore @GOVUK has advised to WFH, wonder how that's possible with poor service & no internet @HyperopticCS?

  • csharwari
    Sharwari Chidgupkar (@csharwari) reported

    @HyperopticCS worst service ever by Hyperoptic. #Pathetic No internet since the last 4 days, we are struggling to WFH. only response we are getting on follow up is 'Team are working on the issues' #Disappointed

  • DrDPMcArthur
    David McArthur (@DrDPMcArthur) reported

    @tommo_68 @Hyperoptic That doesn't sound good. I did end up using my own router rather than the one they supplied. It didn't give a very strong signal.