Hyperoptic outages and service status in Hoddesdon, England

Problems in the last 24 hours in Hoddesdon, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hoddesdon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports Near Hoddesdon, England

Latest outage, problems and issue reports in Hoddesdon and nearby locations:

• 
  LUCA (@Gianluca_Leo) reported 2 minutes ago from Barnet, England

  FYI, never use @Hyperoptic

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Abu Haneefa (@Abu_Haneefa2) reported 27 seconds ago

  @Hyperoptic have finally followed the herd and now have started to increase their prices on a yearly basis and by £3! And they won't even offer the prices online because I aint a new customer! How sad after 7 years of being with them.

• 
  karim (@karim46665438) reported 1 minute ago

  Can someone in @Hyperoptic pls explain why their service is so bad and 2 engineers don’t even know how to make the system work. I don’t recommend at all

• 
  GymBAE (@MakedaQoS) reported 2 minutes ago

  People don’t believe how often @Hyperoptic WIFI services fail… My mobile hotspot has used 17GB of data and I only use it for my work laptop in WIFI emergencies when WFH. I’ve been with them for 6 months. You do the math and tell me if that’s reasonable.

• 
  HollyB (@hollygreaves1) reported 3 minutes ago

  @Hyperoptic @InGoodEspirito @Hyperoptic support team don’t support just pass you around departments, the kit is installed but for reasons unknown cannot get this activated even though the engineer has said it’s in resolve 2 so should be able to be activated. We are extremely frustrated no one will help!!!

• 
  K🪿 (@Defrauded_Youth) reported 5 minutes ago

  @Hyperoptic So no reward for customer loyalty then?!’ And a 2 tier system. This is such poor practice, not to mention unethical, and disadvantages vulnerable customers. I will take my business elsewhere, you are not competitive.

• 
  apelantis_acnh (@ashl3y_p) reported 9 minutes ago

  @Hyperoptic your customer accounts team just hung up the phone on me whilst discussing a refund for money that should never have been taken from my account. Shocking behaviour.

• 
  Orchard_Man (@Turnditch_Man) reported 10 minutes ago

  Any update to these full fibre figures? BT/Openreach 17.1 m UK premises passed; ~52% CityFibre 4.0 m PP; ~12% Netomnia (YouFibre) + Brsk 2.03 m PP; ~6% Virgin Media (RFOG) 1.7 m PP; ~5% Nexfibre (Virgin Media O2) 1.6 m PP; ~5% CommunityFibre 1.5 m PP; ~5% Hyperoptic 1.2 m PP; ~4% Others (FullFibre Ltd, Zzoomm, Gigaclear, etc.) ~4.4 m (combined) PP; ~14% Note premised passed is a very different number to service available.

• 
  Roshan (@rbhalla_) reported 11 minutes ago

  @Hyperoptic why do my tickets requesting technical support get closed without an answer? It's been over 2 weeks and I'm struggling to get a response from support even with new tickets.

• 
  Maria (@mari9al) reported 13 minutes ago

  @NicholasJTS @Hyperoptic They have really bad customer service! Plus be ready your internet will drop out often without any communication from them😡😡😡

• 
  Rob_T (@robin_twitchett) reported 15 minutes ago

  @Hyperoptic please can someone look at the ticket I raised 8 days ago? I have had no support, even though my broadband cuts out every morning for hours at a time. CS0456885