Hyperoptic outages and service status in Billericay, England

Problems in the last 24 hours in Billericay, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Billericay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Billericay, England

Latest outage, problems and issue reports in Billericay and nearby locations:

• 
  ON🚀 (@heyoncar) reported 14 minutes ago from Romford, England

  @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jane Doy MBPsS (@Janebcd) reported 8 minutes ago

  @Hyperoptic Your chat is not working & you’re keeping us waiting and not replying. No internet in SW1P area for hrs ..?

• 
  Sean Geraghty (@cedarmaster) reported 9 minutes ago

  @Hyperoptic I have had no service for 3 days and am currently without internet. I now have to wait another week for an engineer visit. Not good enough.

• 
  SanchoMagnifico (@SanchoMagnifico) reported 9 minutes ago

  Oi @Hyperoptic can we actually get some transparency on the major outage in NW London? This is not just a small issue anymore. I’d like to know if I should expect internet by tomorrow or if I need to make other work arrangements. Can you actually update your customers?

• 
  Joe Makin (@joemakin86) reported 10 minutes ago

  @koenjideck Could not recommend hyperoptic enough not had a single issue with them and its chep to i get full 1000 fibire for 35 quid a month

• 
  Eddie (@EddieMakesGames) reported 10 minutes ago

  Hey @Hyperoptic I think your network has just died - I live in a complex with exclusively hyperoptic and all networks apart from a sky connection have died

• 
  Marcelo Hidalgo (@mhmnat1) reported 12 minutes ago

  @Hyperoptic is there a problem with the internet? I don’t have service.

• 
  vsquad22 (@StainYNWA) reported 13 minutes ago

  @Hyperoptic Definitely not hyper reliable. London, NW10 has dropped to 2Mbps even though I paid for 1Gb. I've been on hold with tech support for 45 minutes and then the connection mysteriously drops out. Get it sorted for goodness sake! Cheap prices = poor service

• 
  Carl Barney Hirschson (@Barney246) reported 15 minutes ago

  If you are ever considering @Hyperoptic as your ISP, reconsider immediately. I signed up a month ago, my line drops 3-4 times a week and I have collectively spent 5-10 hours trying to connect and troubleshoot with their support team. Status today: no internet again.

• 
  NozzaOneHand (@NozzaOneHand) reported 16 minutes ago

  I am seriously confused why we are stuck paying ridiculous prices for 1GB Internet from @virginmedia because @toobbroadband and @Hyperoptic won’t get there stuff together to help the north of the UK

• 
  Paul Bailey (@PBailey71973) reported 16 minutes ago

  Hey @Hyperoptic, loved the service for several years and always had a good response on your portal. Now i have a connection problem, suddenly not allowed to report a fault on the portal and phone line busy - 10 min wait (plus all the questions) - how can i get my service back?