Hyperoptic

Hyperoptic Outage Report in Basildon, Essex, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Basildon, Essex, England 03/03/2026 03:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Basildon, Essex, England

The most recent Hyperoptic outage reports came from the following cities: London.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

  • heyoncar ON🚀 (@heyoncar) reported from Romford, England

    @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Sam_3006 Sam (@Sam_3006) reported

    @Hyperoptic My support ticket hasn’t received a single reply for weeks… it’s so long ago I can’t even find the confirmation email in my email bin. Have already DM’d

  • BotBill38 BotBill38 (@BotBill38) reported

    @Hyperoptic Your internet is garbage, Nd I'm very close to leaving you.

  • haych13_ Haych (@haych13_) reported

    Over 5 hours and still down, no ETA on a fix. Come on @Hyperoptic, do better.

  • ibhoola Ishani (@ibhoola) reported

    @Hyperoptic no service since yesterday afternoon, very unhelpful service. No idea how we can resume service-

  • mihirmodi Mihir (@mihirmodi) reported

    @Hyperoptic Hey, why don't you guys allow one-click cancel or downgrade from your site? You can let me upgrade or sign up with the click of a button! But to cancel I have to go through your support? Very shady!

  • CrowsAndSmoke MetalMinxtress (@CrowsAndSmoke) reported

    I left Sky Broadband after 20 years to go with Hyperoptic (who was already installed into my new home, by the developers) Now im just feeling stupid and left with the worse Internet ever for two years. I just want my boyfriend back 😭

  • haych13_ Haych (@haych13_) reported

    Seriously @Hyperoptic Three days in a row the Internet has gone off. This is ridiculous, I want some compensation or something, this cannot continue. How can service be THIS BAD?!

  • TomWeightman Tom Weightman (@TomWeightman) reported

    Never use @Hyperoptic . No internet since Thursday, and no ETA on when they’ll even book a repair … let alone the repair itself

  • GurpalSindhar Gurpal Sindhar (@GurpalSindhar) reported

    @virginmedia broadband issues several times over the last few weeks, random outages and the app shows no issue with services. Really poor from Virgin. @Hyperoptic @CommunityFibre when are you coming to Hounslow?? We need alternative providers!

  • Maria59914 Marian (@Maria59914) reported

    @Hyperoptic @alisonjyoga Your service is far worse than your public persona. You are now at the same level as TalkTalk was for several years. A horror story.