Hyperoptic Outage Report in Basildon, Essex, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (72%)
• Wi-fi (15%)
• Total Blackout (10%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  ON🚀 (@heyoncar) reported 56 minutes ago from Romford, England

  @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ccynical (@Ccynica) reported 17 seconds ago

  @SettaSoeyono @HyperopticCS @Hyperoptic Yes very slow customer service, their service is sooooooooo bad and slow.

• 
  Xenomorph (@xenom0rph09) reported 4 minutes ago

  @acar321 @virginmedia I spent 3 year's with them in a room share house so had no choice and it was so bad. Glad I can now have FTTP via openreach or hyperoptic

• 
  Manoreh Soeyono (@SettaSoeyono) reported 6 minutes ago

  @Hyperoptic I’ve raised a support ticket on 15-Jul-22 and no action has been taken, do you think this is good customer service? #badcustomerservice

• 
  HyperopticCS (@HyperopticCS) reported 6 minutes ago

  @josephwarnett @Hyperoptic Hello Joseph, even though we are terribly sorry to hear about this, you should know that it only happens when there is a major infrastructural issue, which we are doing our best to properly resolve it. We are providing more updates in our DMs now.

• 
  HyperopticCS (@HyperopticCS) reported 8 minutes ago

  @CindySughrue @Trustpilot @Hyperoptic Heya Cindy! While this is an unfortunate set of events leading to undesired experiences with some of the customers, it is certainly not a representation of the majority of our customer's experiences as the other 5 star reviews show. Our DMs are opened!

• 
  HyperopticCS (@HyperopticCS) reported 9 minutes ago

  @AuroraNiav @Hyperoptic We are sorry to learn you haven't yet heard from our support team Aurora, please note they are overwhelmed with requests, but they always ensure that all are handled in due time and noted on your account. We will send you a direct message to offer an alternative.

• 
  Ccynical (@Ccynica) reported 12 minutes ago

  @ViscountMonte @Hyperoptic Their customer service is the worst, they take a century to reply to you

• 
  jackie weaver (@AuroraNiav) reported 12 minutes ago

  Lol been trying to get through to @hyperoptic for 40 minutes only to get to a voicemail service that is ‘full’ and can’t take my message :) amazing customer service thanks so much xxx (this is sarcasm I’m fewmin, got no internet and now got your hold music stuck in my head) xxx

• 
  jfs (@jfsignorelli) reported 12 minutes ago

  @Hyperoptic Haven’t had internet in 2 full days. What the hell is going on? I’ll be filing a complaint very soon

• 
  Manoreh Soeyono (@SettaSoeyono) reported 13 minutes ago

  @HyperopticCS @Hyperoptic I’ve contacted your Helpdesk via web chat several times over the past week and they have no meaningful updates, very poor.