Hyperoptic outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Hyperoptic outage reports came from the following cities: Romford.

City	Problem Type	Report Time
Romford	Internet	1 month ago
Southend-on-Sea	Internet	4 months ago
Chelmsford	Internet	5 months ago
Upminster	Internet	1 year ago
Gravesend	Internet	1 year ago
Upminster	Internet	1 year ago

Community Discussion

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Hyperoptic Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  ON🚀 (@heyoncar) reported 49 minutes ago from Romford, England

  @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ells🦋 (@ells_afc) reported 58 seconds ago

  @Hyperoptic diabolical service. Approaching 48hrs with little to no service. Issue claimed to be fixed for it to stop working again 2 hours later. No estimated timeframe for resolution.

• 
  onlyatroller (@onlyatroller) reported 2 minutes ago

  @MrRoflWaffles Hyperoptic are actually evil. Only a few months ago they charged me £600 to cancel after I got fired from my very first job I had to move into the city for. I lost my flat and among other things left THOUSANDS in debt and had to move back to an unideal situation. I’m only 22 btw.

• 
  Siddhant patni (@RafaSidwolf) reported 5 minutes ago

  @Hyperoptic Terrible service and terrible customer support. If you want stone age internet then look no further than Hyperoptic!

• 
  Jonathan Sacerdoti (@jonsac) reported 8 minutes ago

  After 9 or 10 hours of no service, and no customer service, no helpline, no online info about the mass outage, and no attempt to fix or communicate at all, @Hyperoptic now has a phone line open at least, where it tells you there's no problem in your area, and puts you in a 20 plus person queue. This is pathetic.

• 
  ells🦋 (@ells_afc) reported 8 minutes ago

  @block13afc @Hyperoptic Can you fix my internet please xxx

• 
  Tom Thornhill (@TomThornhill_2) reported 8 minutes ago

  @FourthStreetDan @Hyperoptic Interesting. The light on my router went green and sure enough the Internet is back up if I switch back from mobile tethering to my usual Wifi. I'm at two hours three minutes on hold but I'm at position three and it seems to be going down.

• 
  neil gorringe (@hopper70) reported 9 minutes ago

  @gragunam @Hyperoptic Down for me too in N5, also cannot get through to customer service

• 
  Xeu (@Xeu_uk) reported 9 minutes ago

  @Hyperoptic You provide speed tests on your website, but went the speed is 5% of what I pay for there isn't a means to propagate this into a support request. Is it simply there to confirm the service is performing horribly?

• 
  ells🦋 (@ells_afc) reported 10 minutes ago

  @TomThornhill_2 @FourthStreetDan @Hyperoptic Sorry do you mean not far from me? Mine is still down I’ve had issues all week with them after almost 48hours of no service. I’ve been given nearly 3 months free service.

• 
  Griffey (@Griffeyfc) reported 10 minutes ago

  What has happened to hyperoptic? Issues after issues as of late