Hyperoptic Outage Report in Basildon, Essex, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Wi-fi (16%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map Near Basildon, Essex, England
The most recent Hyperoptic outage reports came from the following cities: London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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ON🚀
(@heyoncar) reported
from
Romford, England
@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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truthcomedy
(@Airnines90) reported
@Hyperoptic For anyone looking into these numb nuts for wifi on there cheap prices you don't pay the price for the service you pay low price for poor customer service and support #slack #wifi #nowtv are probably better
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Mike.D
(@MFDMLL) reported
@Hyperoptic I has one of your engineers install my line into my flat today & I would like to say how impressed I was with this guy and his customer service. He is an asset to your organisation. Extremely informative & polite. Please make sure he gets recognised for this.
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christar123
(@christar123) reported
@virginmedia aghhhh why’s your internet so crap! I pay £62 a month for this???? @Hyperoptic please hurry up and install I need you to get rid of the crap I’m suffering with.
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BlitzerGirl
(@BlitzerGirl) reported
@RealTigz Had the same issues with them and I had the 1gb package. Would randomly cut out a few times a day. Moved to @Hyperoptic 1gb package , great service but usually only available in newer builds, even get better ping than I did with Virgin.
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BertF1
(@robfairchild92) reported
@Hyperoptic Can you definitively tell us what is going on with your service in Heathy Wood, Copthorne? I make that 6 or 7 outages in the 8 months I’ve lived here.
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pretendasaur 🦖🐱 🔜 SWCE
(@pretendasaurTTV) reported
@Swindyyyy @virginmedia We only got @CommunityFibre access this year after waiting for years for G Network and Hyperoptic delaying over and over. And it's been a genuine night and day difference. The random DNS dropouts and widespread issues are over.
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Jacob Briggs
(@JacobSTBriggs) reported
@Hyperoptic hi, support sent me an offer about a discount for a 12 month contract... I replied but seems I have been charged full price. How can I get this fixed (12m contract March->March)?
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Katherine Lovell
(@katherinelovell) reported
@Hyperoptic the wifi has been bad for 2 days now. It keeps buffering & the quality is particularly bad. Have had to put my phone on 5g to send this tweet. Please help.
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The French Sweet Potato
(@french_s_potato) reported
@Hyperoptic we haven’t had internet connection the whole day, tried to contact your customer service with no luck. Can you please solve the problem ASAP we work from home and cannot afford to lose a work day because of you!
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DJGaryBaldy
(@DJGaryBaldy) reported
@BrianGameyGamin @virginmedia I ditched them after 10 years of bad customer service I'm now with HyperOptic and I don't have anywhere near the outages I used to have. I've had 2 that I can think of in 16 months and one of them wasn't their fault.