Hyperoptic Outage Report in Basildon, Essex, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (73%)
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Total Blackout (16%)
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Wi-fi (10%)
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E-mail (1%)
Live Outage Map Near Basildon, Essex, England
The most recent Hyperoptic outage reports came from the following cities: London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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ON🚀
(@heyoncar) reported
from
Romford, England
@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Lawston
(@Alawston) reported
@InThisDancerie I use Hyperoptic and they're in your price bracket. I've been with them since December last year, got a pretty sweet deal of the first couple of months free, and the service has been reliable with only one brief outage that I can recall.
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James Elson ⚔️🏴
(@jeblade) reported
@Hyperoptic absolutely shocking customer service. Been trying to send a router out for the last two weeks. But keeps getting stuck in the Hyperoptic "system"!!So told just keep waiting to see if one turns up. Tried to speak to a Supervisor but they haven't got time to speak to me
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Peter Smith
(@YummyBrighton) reported
@complaint_ms @HyperopticCS I've had Hyperoptic for more than 5 years. No outage at all in the last 3 years but several planned outages in the first 6 months as the network grew. For reliability and speed I wouldn't change.
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Krhyl
(@JoshJonesLFC) reported
Internet contract runs out next month and im looking for a new one, not getting virgin again and ive just looked hyperoptic doesnt work in my area belter.
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Shahaj
(@benootral) reported
@HyperopticCS Don't trust hyperoptic, they will mess up your service then not resolve it and avoid contact with you, they will send automated responses but will never deal with the issue, I've been a customer for a while and been treated really poorly by them, they have no shame at all
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Gary Paul 🇺🇦
(@GaryPau72646490) reported
Our @Hyperoptic went off at the weekend, engineer arrived today and service was on from 11am-1730, off again, told no appointments until 19th.
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gabriella dezair
(@gabrielladezair) reported
Internet has been off since Sunday, being told LIES by @Hyperoptic @HyperopticCS I switched to hyperoptic from sky not long ago. Customer service is terrible. Why is there still no Internet ??!
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Gaurav Sukheja
(@gsukheja) reported
Dear @HyperopticCEO , Trust you are well, I have been a loyal Hyperoptic customer for the last 2 years, I moved into a new property in October 2021, I placed my Hyperoptic broadband order in November. There were issues with installations in our estate and my broadband was
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Daniel Moutela
(@dmoutela) reported
@Hyperoptic @Trustpilot I've had my installation on the 31/05. I still don't have service. Never had. Was meat to be sorted today, @Hyperoptic is postponing again. :(
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David Hoyland 🔴⚪⚔️
(@bladesman83) reported
@PullUpCarti @HyperopticCS I have hyperoptic to my house. Beware that when the service is down, their response times are abysmal. Right now, the service to my estate has been down for around 4 hours. ETA for engineer to site is 7.30pm! Prime time Friday...