Hyperoptic outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  ON🚀 (@heyoncar) reported 22 minutes ago from Romford, England

  @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alex Nixon (@alexnixon_uk) reported 7 minutes ago

  Naively thought @Hyperoptic was a pretty cool but nope, you automatically roll onto a terrible value plan and are forced into a tedious back-and-forth chat with customer service to change. I'm sure it makes financial sense but man that's a scummy approach to making money

• 
  M. (@mariucha77) reported 7 minutes ago

  @lulu_veganx @donedgley1 @Hyperoptic Not ours. Only a few more days and we are changing providers. Worst experience possible. 3 weeks with no internet 😡

• 
  Ryan 🤠 (@Slimothy_James) reported 10 minutes ago

  @MRKCT_ @Hyperoptic Been having my speeds drop as low as 0.2mbps for over 3 weeks now. Their support is useless and have been trying to gaslight me that it's an issue in the flat. Today they sent me an email saying it was fixed (funny how they never sent anyone to my flat) and now it's down again.

• 
  Mabs Ahmed (@Mabs79) reported 11 minutes ago

  @hyperoptic. Has anyone managed to get service back yet. Mine has been down in SE London since yesterday morning and still down

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 11 minutes ago

  Day 109008900 still no service @Hyperoptic @donedgley1 @mariucha77

• 
  Jen25Ten01 (@jenka2592) reported 13 minutes ago

  @Hyperoptic Appalling service by Hyperoptic!😡 2nd time this month that the wifi has stopped for hours due to thunder. Incredibly frustrated with this provider! Have to wait 30 minutes on the phone for Customer Service, only for them to give you unreliable information! FED UP!

• 
  MazardsLtd (@MazardsLtd) reported 13 minutes ago

  @Hyperoptic Our business in London has been effectively offline for a week due to an unresolved fault on our business line. Around 12 staff have been impacted and client delivery has been disrupted, yet there is still no stable resolution. (1/4) #UKBusiness #Broadband

• 
  umang shankar (@Umangshankar) reported 13 minutes ago

  Horrible service @Hyperoptic at WD3 straight 2 days of losing work, whose going to pay for it? Follow Up 1 of 1

• 
  karen thompson (@karenthompson52) reported 15 minutes ago

  Disgusting service from @Hyperoptic which I had installed on Tuesday and still zero internet. No front door bell, lighting, heating, sound system etc. Spent hours on phone 3 times but apparently no engineers available and no idea how many days before they can get one WTAF?!

• 
  M. (@mariucha77) reported 16 minutes ago

  @jamsmcp @Hyperoptic Imagine 11 days without service!!