Hyperoptic

Hyperoptic Outage Report in Basildon, Essex, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Basildon, Essex, England 12/23/2025 13:15

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Basildon, Essex, England

The most recent Hyperoptic outage reports came from the following cities: London.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • heyoncar ON🚀 (@heyoncar) reported from Romford, England

    @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • SRElectricalse1 S.R.I BUILDING CONST (@SRElectricalse1) reported

    @HyperopticCS @Hyperoptic @HyperopticBuild bad experience. Laying.don’t recommend -0 of 10

  • 1henryw Henry Walter (@1henryw) reported

    @Hyperoptic @HyperopticCS I have no Internet in the hounslow area. I need Internet for work. Can you tell me what the issue is please?

  • replytomorons BarkingMonkey (@replytomorons) reported

    @Hyperoptic should be using Aleksa N as a consultant to teach their training staff how customer service should be done. It shouldn't have taken me so long to get through to someone like him.

  • Irammy_ Irām (@Irammy_) reported

    Wow. £245 to cancel broadband with @Hyperoptic. I'd previously had a great service with them but now I would definitely not recommend. @HyperopticCS

  • replytomorons BarkingMonkey (@replytomorons) reported

    @Hyperoptic been down for 4 hours in London. What's occurring?

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @SRElectricalse1 @Hyperoptic We are sorry to hear that was your experience with Hyperoptic. We have reached out to you in the DM to investigate the issue.

  • farahtozy farahtozy (@farahtozy) reported

    @HyperopticCS No internet for over 24 hours. Still waiting for someone from Hyperoptic to call back… can someone from your team resolve this issue please?

  • taxbod Andrew Brooks (@taxbod) reported

    @JamesTurner37 @virginmedia My Hyperoptic is working fine. Thanks for asking. ;) Whilst not as wow as the company likes to claim, the service is still noticeably more reliable than Virgin or BT. Only one outage for me in three years, and it was sorted in 12 hours.)

  • CarmanDominic dominic carman (@CarmanDominic) reported

    @JamesTurner37 @virginmedia Similar issues in SE London. No experience of hyperoptic, but Virgin Media's excuses cause hypertension...

  • 1henryw Henry Walter (@1henryw) reported

    @Hyperoptic I have no Internet in the hounslow area. I need Internet for work. Can you tell me what the issue is please?