Hyperoptic Outage Report in Basildon, Essex, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (72%)
• Wi-fi (15%)
• Total Blackout (10%)
• E-mail (2%)
• Phone (1%)

Community Discussion

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Hyperoptic Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  ON🚀 (@heyoncar) reported 9 minutes ago from Romford, England

  @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  jack bedeman (@brothersbedeman) reported 1 minute ago

  4 weeks and still no internet or even a timeframe for resolution. Not what I was expecting from @Hyperoptic . Any chance of a plan? #workingfromhome #publichealth during a pandemic…painful

• 
  Paul Thompson (@tommo_68) reported 2 minutes ago

  @Hyperoptic Warning to potential customers. Service has been down from 13:30 11th June and they can't access the equipment to even investigate the problem until Monday 14th June. If you rely on connection, these are not an option I'd recommend

• 
  Paul Thompson (@tommo_68) reported 5 minutes ago

  @Hyperoptic Again, anyone using another ISP. Internet failure from 13:30 11th June. Just got off the phone as engineers claiming tried yesterday but didn't turn up. Claiming damage to cabinet today and at my block trying to fix it but wasn't here.

• 
  Paul Thompson (@tommo_68) reported 5 minutes ago

  @Hyperoptic @EURO2020 When they have service problems the customer services are hopeless

• 
  Paul Thompson (@tommo_68) reported 13 minutes ago

  @Hyperoptic Awful service when things go wrong. Don't touch them. Others may be slower but never had this sort of problem elsewhere

• 
  Kittyheaven (@chibiminion) reported 16 minutes ago

  @CCriadoPerez @bt_uk Lots of people recommended Zen and they have been very helpful. If it’s full fibre then the others we talked to were giganet and hyperoptic I think. Both Zen and Giganet were able to get a connection issue sorted very quickly when BT just shrugged.

• 
  Paul Thompson (@tommo_68) reported 18 minutes ago

  @HyperopticCS Would not recommend Hyperoptic. Where there are problems, trying to find out when the Internet will work again is a nightmare. Age on phone holding and cannot offer timeframes when it will be repaired

• 
  Benjamin Houy (@BenjaminHouy) reported 18 minutes ago

  @Kirsty_Hulse @zigojacko @TalkTalk I wish I could go back to Hyperoptic! So much faster and cheaper. And as far as I know they don’t harass people who cancel.

• 
  Paul Thompson (@tommo_68) reported 18 minutes ago

  @Hyperoptic Still no Internet since 13:30 11th June. They have advised they now have access to where the problem is but no detail on how long it will be until repaired

• 
  Paul Thompson (@tommo_68) reported 19 minutes ago

  @Hyperoptic Still no Internet and no advice on what is happening, or when the service should be restored.