Hyperoptic Outage Report in Basildon, Essex, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (73%)
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Total Blackout (16%)
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Wi-fi (10%)
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E-mail (1%)
Live Outage Map Near Basildon, Essex, England
The most recent Hyperoptic outage reports came from the following cities: London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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ON🚀
(@heyoncar) reported
from
Romford, England
@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Samit Max Patel 💩
(@iamsamitpatel) reported
@Hyperoptic what kind of internet are you providing? Everyone in the whole area has had no internet since 3 pm. No official notice on your socials and your chat and phone lines disconnect. Awful service
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ANASTASIA EGO (OF link ⬇️)
(@anastasiaxego) reported
Anyone else with Hyperoptic Internet? My internet speed is SO DOWN I can't work! Was 1 mb/s yesterday and now between 5-20! Anyone else? What is going on? @Hyperoptic @HyperopticCS
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Glen McCarty
(@GlenRant) reported
@Hyperoptic any idea why my internet is down? you're (as usual) not answering the phone (been in the queue for nearly 30 minutes now) or your chats.
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Alex Dackevych
(@Alex_Dack) reported
@jellyforlunch @Hyperoptic Also no internet in NW9, I was in the online support queue from 52nd place to 5th place and then froze on that number. Been hours now.
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Ciarán
(@wnaraic) reported
@Hyperoptic internet has been down pretty much all day in SE1. Been in the chat queue for ages or no answer on the phone. Sort it out!
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Higerheights
(@higerheights) reported
Disappointing service from @Hyperoptic nearly 3 hours with no Internet. Can't get through to online support been holding fo over 20 mins. Missed an important meeting. I should be compensated
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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harrison🌾
(@ancr_cotswold) reported
@_baoge @iamsamitpatel @Hyperoptic where do we even report a loss is service or data? on their website? great! i cannot even access their website because my area has poor 4G 🙄
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Alon Bull
(@AlonBull) reported
@HyperopticCS When is this outage going to be fixed?? It's been over 12 hours. Totally unacceptable and no feedback from Hyperoptic! There had better be compensation forthcoming.
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HyperopticCS
(@HyperopticCS) reported
@Ingbarb1 @Hyperoptic We are so sorry to hear that, that sounds like an awful experience.😔We'd like to help, so please DM us your details, and we'll be on it.