Hyperoptic outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Hyperoptic outage reports came from the following cities: Southend-on-Sea, and Chelmsford.

City	Problem Type	Report Time
Southend-on-Sea	Internet	16 days ago
Chelmsford	Internet	2 months ago
Upminster	Internet	1 year ago
Gravesend	Internet	1 year ago
Upminster	Internet	1 year ago
Dartford	Wi-fi	1 year ago

Community Discussion

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Hyperoptic Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  ON🚀 (@heyoncar) reported 20 minutes ago from Romford, England

  @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mer (@Choymer) reported 2 minutes ago

  @Hyperoptic Hi, from yesterday, suddenly I lost connection, turned off and on the router, today 17 min in a meeting call happened 5 times, I work from home and is impossible to work like this. Called your customer service but was told because I use the 5 instead of 2.4 GHz 1/2

• 
  JollyLeaf (@Comik99) reported 3 minutes ago

  @Hyperoptic no internet service in SE7 7FS. Multiple households are reporting issue. Do you know anything about it?

• 
  Luke Heydenrych (@Luke_Heydenrych) reported 10 minutes ago

  Now over 24 hours without service, tried calling @Hyperoptic and they were about as useful as the social media team… no solution, no explanation, no timeline. Just no service.

• 
  Jen25Ten01 (@jenka2592) reported 12 minutes ago

  @Hyperoptic Appalling service by Hyperoptic!😡 2nd time this month that the wifi has stopped for hours due to thunder. Incredibly frustrated with this provider! Have to wait 30 minutes on the phone for Customer Service, only for them to give you unreliable information! FED UP!

• 
  James Nicholls (@jamesjnicholls) reported 14 minutes ago

  Nearly at 8 hours of outage now. Shocking @Hyperoptic

• 
  SmileyGFace (@SmileyGFace1) reported 16 minutes ago

  @Hyperoptic Your post states that I can contact Customer Support via the online chat but when I try, I get an everlasting waiting to respond signal. I can see how embarrassing it is for your lack of customer support to be advertised on social media. Not a good advert, is it?

• 
  Marcelo Hidalgo (@mhmnat1) reported 16 minutes ago

  @AgentTm13774 I can’t send you a dm. I don’t find your name. I received the router but don’t have internet and nobody came as offered to setup the connection! I had Hyperoptic but now it’s disconnected too. So I don’t have nothing!! Please help me fix this issue urgently!

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 19 minutes ago

  @donedgley1 @mariucha77 @Hyperoptic 5 days with no service and no communication is just diabolical.

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 21 minutes ago

  @AlexTarrant4 @Hyperoptic We are on Day 8 without service in SE16.

• 
  NEARK0 (@Nearko_) reported 23 minutes ago

  @Hyperoptic your service is down in my area! And you have no ******* call centres open to help! What a joke!!