Hyperoptic outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Hyperoptic outage reports came from the following cities: Southend-on-Sea, and Chelmsford.

City	Problem Type	Report Time
Southend-on-Sea	Internet	9 days ago
Chelmsford	Internet	2 months ago
Upminster	Internet	1 year ago
Gravesend	Internet	1 year ago
Upminster	Internet	1 year ago
Dartford	Wi-fi	1 year ago

Community Discussion

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Hyperoptic Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  ON🚀 (@heyoncar) reported 36 minutes ago from Romford, England

  @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 10 minutes ago

  Day 3 with no service…… I think @Hyperoptic have finally beaten me, I have no fight left! @donedgley1

• 
  Zoltan Csorba (@Csorba1Csorba) reported 14 minutes ago

  @Hyperoptic Ongoing outage since 11:30 yesterday at E3 4RW. Still no service or updates after almost 24 hours. Please investigate and provide an ETA.

• 
  Sam (Flower Girl) Jennings (@flowergirl_lon) reported 15 minutes ago

  @Hyperoptic my internet is showing as connected, but there’s no signal. It’s also saying it’s fine on your website. It is not fine. I have done all the troubleshooting to no avail and every time I try & call you it disconnects. HELP!

• 
  Skeen (@Softs0ff) reported 15 minutes ago

  @Hyperoptic no service in NW6 since Wednesday 15th, and no updates from yourselves. The ombudsman WILL be involved! Live chat doesn’t work - no sms updates, missed call outs, it’s BAD!

• 
  Amin Salehzadeh (@aesnobari) reported 17 minutes ago

  @Hyperoptic you have atrocious service. I have booked an installation with you TWICE. Each time your engineers just come for five minutes, don't do anything and without saying what's wrong just leave and your customer support can't tell me what's wrong. Embarrassing honestly.

• 
  Darren Symons (@DarrenSym) reported 20 minutes ago

  @Hyperoptic Are there any outage issues? I’m in RM16 and none of my devices can connect to the internet - but my box has all its lights on!

• 
  Tony Costanza (@BarryDavid69562) reported 22 minutes ago

  @Hyperoptic no information from your support team and no internet for +7 hours in WC1X? You prompt people to contact customer support but all they say is “hopefully it will work soon”. Can we do better?

• 
  Davdra (@pdavdra) reported 22 minutes ago

  @Hyperoptic why do you insist on doing your maintenance work during working hours? Causes major issues with working arrangements!

• 
  Tidal Labs (@Tidal_Labs) reported 22 minutes ago

  @Hyperoptic your cancellation service is so unprofessional and inconsiderate it literally makes me feel sick. Ive submitted a request to cancel. Ive had no callback after 6 weeks. I call your tel line and i'm left on hold for 45 Minutes, Making it from 8th to 7th in the Queue.

• 
  MazardsLtd (@MazardsLtd) reported 23 minutes ago

  @Hyperoptic Our business in London has been effectively offline for a week due to an unresolved fault on our business line. Around 12 staff have been impacted and client delivery has been disrupted, yet there is still no stable resolution. (1/4) #UKBusiness #Broadband