Nationwide status: access issues and outage reports

Problems in the last 24 hours in Grayshott, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Grayshott, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (29%)
• Website (26%)
• Mobile App (26%)
• Transactions (12%)
• Transfer (5%)
• Withdrawals (1%)

Community Discussion

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Nationwide Issues Reports Near Grayshott, England

Latest outage, problems and issue reports in Grayshott and nearby locations:

• 
  Paul Mackenzie Ross 🇺🇦 (@pmross) reported 9 minutes ago from Aldershot, England

  Hello @AskNationwide, the spare change saver on Flex Account is still broken. I save, the money shifts accounts, the amount and CTA are still there. Tends to be a weekend bug, been going on for weeks now.

• 
  Mike (@mikephotowild60) reported 40 minutes ago from Guildford, England

  @Barclaycard Why would we do that after 20 years free of Barcleys problems. We are so pleased to be with @AskNationwide ever since with very few problems when we had resolved in 24 hours.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jess_B (Blue Tick) (@Jess_B82) reported 6 minutes ago

  @AskNationwide I’m flying out to the US tomorrow and I’ve forgotten to inform Nationwide of this. I don’t have any of my banking details with me me (I’m not at home) & I can’t see how I can do this on your mobile banking app. Are you able to help a very stressed out customer?

• 
  Laura Heeley (@LauraHeeley7) reported 10 minutes ago

  @AskNationwide I’ve phoned/ messaged/ instant chat so many times! Awful experience @MartinSLewis help!

• 
  Anthony Sillars (@SillarsAnthony) reported 11 minutes ago

  My solicitor asked #themortgageworks for a settlement figure on a property on 20th July. Today is 1st September!! It was promised within 20 working days - today is the 30th working day. The company that owns them @AskNationwide seems happy with such #badcustomerservice.

• 
  Lee Curtis (@sitruc_eel) reported 12 minutes ago

  @AskNationwide @EAW1969 There are issues this morning, trying to pay for my grocery top up and getting the same. Via my PC, no mobile connectivity issues, no app, straight old fashioned website.

• 
  Lydia Parkhill (@LydiaParkhill) reported 15 minutes ago

  @AskNationwide Will this number be able to help us with UCB queries? We have already spoken to customer services twice a day for the past 2 weeks and they say they’ve processed the request, never do and refuse to put us through to a manager

• 
  zara (@ZaraZibzo) reported 19 minutes ago

  @AskNationwide can I get a card reader in branch? Mines broken and need to send a payment today

• 
  Geoff Lane (@MotogpLane) reported 19 minutes ago

  @AskNationwide Your app has stopped working, when will it be up and running again

• 
  catkeavo (@catkeavo) reported 20 minutes ago

  @AskNationwide I need to produce payment receipts monthly. How can I do this on the app. I don't have access to a computer so app is my only option. I can see other online banks have this feature but I can't find it on yours. Please help. Ta. X

• 
  Andrew Scott (@AndrewS01250914) reported 23 minutes ago

  @AskNationwide You know what absolutely infuriates me... Waiting 20 minutes to speak to someone, they cut you off (accidentally?) and don't call back. This should be the absolute minimum effort put into customer service. Especially when it relates to a switch. Not a good start.

• 
  Graham 🇪🇺 (@lfckeeper13) reported 25 minutes ago

  Hugely disappointed with @AskNationwide .... usually their customer service team are excellent The guy on the phone, just now, simply lied to me and generally didn't have a clue Funny because the guy in the complaints team was brilliant