Nationwide status: access issues and outage reports

Problems in the last 24 hours in Yarm, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Yarm, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Yarm, England

Latest outage, problems and issue reports in Yarm and nearby locations:

• 
  Louise Baldock 💙 (@LouiseBaldock) reported 15 minutes ago from Stockton-on-Tees, England

  Been to town to pay a cheque into @AskNationwide but the machine couldn't process it. Yes I had it the correct way up. Although I did try it back to front and upside down too, just in case. So infuriating. Going to post it off now. More expense and inconvenience. Cheques. Pah!

• 
  Dr Rachel Stocker (@RachelStocker) reported 49 minutes ago from Darlington, England

  @AskNationwide hello, I'm trying to use your mortgage switching service online (existing customer switching to new deal) but the system appears to be down; any idea when it's meant to be back up and running again please? Thanks

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tango5 (@Tango5_sec) reported 7 minutes ago

  @SamaraAngelxoxo @AskNationwide Having the same issue 😩

• 
  Ivor Harper (@ivor_park_fin) reported 14 minutes ago

  @VirginMoney Clydesdale Bank application from 23rd April. Latest expected offer timescale: 2nd week of JUNE !!!! Dire, dreadful, apalling service. Someone has badly dropped a ball here. @AskNationwide - are you feeling rueful yet.

• 
  𝐮𝐧𝕩𝐪. (@uniiqverse) reported 15 minutes ago

  @santanderuk Issue is why are you not giving away money like your mate @AskNationwide

• 
  fiona brown (@fionab2367) reported 21 minutes ago

  @eugenereid @AskNationwide Been a long life customer as well and cannot fault the service provided

• 
  sam (@hunting_sam) reported 21 minutes ago

  @AskNationwide I’ve just tried the call centre to sort an issue. I was verified & then the bot said “Due to unforeseen circumstances your call cannot be taken right now” - I need to speak to someone but can't get through.

• 
  john tarrant (@johntarrant16) reported 26 minutes ago

  @AskNationwide Why will no one speak to me. You online banking is not working and no one in Nationwide cares.

• 
  Neil Jeffares (@neiljeffares) reported 27 minutes ago

  @AskNationwide Just had the most frustrating experience with your chat system. Extremely slow. After 25 minutes explaining simple question you simply cut me off. All because you have a daft system requiring me to have a card reader to close my account with you

• 
  Ryan Gerrard (@RyanLGerrard) reported 27 minutes ago

  @AskNationwide Why do you think it’s acceptable for your advisors to lie about correspondence they have in fact received from me? This has resulted in a non-thorough investigation by a very dismissive complaints handler, who has now closed the case. Shocking customer service.

• 
  Jordan (@JordanPostingX) reported 28 minutes ago

  @AskNationwide Good morning. When the email is sent saying "we've popped you a new card in the post", is that sent as soon as it goes to the postal service or when the post is due for delivery and do you send First Class or Second Class please? Thanks.

• 
  Sheridan Birtwistle (@twwooer) reported 29 minutes ago

  @AskNationwide UK National Cyber Security Centre recommends passkeys. Nationwide does not appear to have issued a statement about why it does not use them for banking. As your customer I would like a statement please about when you will adopt passkeys