Nationwide

Is Nationwide down in West Malling, Kent, England?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in West Malling, Kent, England 12/05/2025 20:00

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (41%)

    Mobile App (41%)

  2. Website (22%)

    Website (22%)

  3. Login (20%)

    Login (20%)

  4. Transactions (12%)

    Transactions (12%)

  5. Withdrawals (2%)

    Withdrawals (2%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

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Nationwide Issues Reports Near West Malling, England

Latest outage, problems and issue reports in West Malling and nearby locations:

  • mulberryjane penelope shitstop .. 🇪🇺💙❤️🐟 🏳️‍🌈😤 (@mulberryjane) reported from Tonbridge, England

    @AskNationwide Leaving your customers open to identity theft …. You’re calling people out of the blue ! Really poor practice. And nothing on your website to allow people to check it’s your team either.

  • mulberryjane penelope shitstop .. 🇪🇺💙❤️🐟 🏳️‍🌈😤 (@mulberryjane) reported from Tonbridge, England

    @AskNationwide Thanks. I’ve already logged via the online chat service. In an ironic twist they will apparently call me in 3-5 days. I imagine unless I answer their security questions the conversation might be quite short …

  • WildStillHere WildAndHappy (@WildStillHere) reported from Gillingham, England

    Go **** yourselves @AskNationwide, seize all my accounts whilst I’m at work with no notice or access to my own money and no way of getting to a bank all week due to the job I do, resulting in me having no funds for food and supplies for work ! … Close all my accounts now !!

  • colin12269 Colin Evans (@colin12269) reported from Sutton Valence, England

    Hi @AskNationwide I have a question for you. How can you charge an existing customer a £999 fee to re-fix the term of their mortgage when @Barclays do it for £35 at a lower %age rate and Leeds don't charge a fee at all? Both with better rates than you. Why should we stay?

  • SandysBitxh_ Brogan 🐝 (@SandysBitxh_) reported from Bexleyheath, England

    Heya! The company I work for tried paying me on the 6th but it’s being bounced back and not going into my bank account? I’ve just got off the phone to them and all my details are correct for them. Any help? @AskNationwide

  • colin12269 Colin Evans (@colin12269) reported from Sutton Valence, England

    @AskNationwide Yes, yes I have. Not sure I'll be signing up with you for a new fixed term when this one expires next month. Really not feeling valued as a customer.

  • bunnies6675 Nikki Thomas (@bunnies6675) reported from Sevenoaks, England

    @AskNationwide my ISA was transferred to you about 2 months ago but I still have no option of transferring money into it from my other accounts with you. Please help!

  • stephenlee844 Stephen Lee Gale #FreeBritney (@stephenlee844) reported from Gillingham, England

    @AskNationwide are card payments currently down? My card keeps declining despite having funds?

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • redsquirrel13 Mrs E (@redsquirrel13) reported

    To the man in M&S Corby who paid for my shopping when my card was declined, thank you. You made an already bad day a little better. I will donate to local charity. To @AskNationwide who incorrectly put a block on my card and caused me to burst into tears at the till, raspberries.

  • redsquirrel13 Mrs E (@redsquirrel13) reported

    To the man in M&S Corby who paid for my lunch when my card was declined, thank you. You made my already bad day a little better. I will donate to a local charity. To @AskNationwide who incorrectly put a block on my card and caused me to burst into tears at the till, raspberries.

  • Bobbygogo David Norris (@Bobbygogo) reported

    @AskNationwide is there a problem with card payments. Card was declined. On hold for over 50 minutes?

  • Coastermitch Mitch (@Coastermitch) reported

    @AskNationwide On Hold at the moment (From other tweets looks like a long queue) but is there an issue with Nationwide card payments presently? Both my Credit+Current Accounts were declined for a £5 transaction despite plentiful funds?

  • lucylocketalbot Lucy Talbot (@lucylocketalbot) reported

    @AskNationwide shoddy customer service in your #Grimsby branch today. Want to open an account for my 12 year old daughter. A future mortgage customer perhaps. No appointments until August! Is this truly acceptable? Stop blaming #covid_19 😤

  • luke6040 Luke T R L (@luke6040) reported

    @AskNationwide Same online, I get the message "We seem to be experiencing some technical problems."

  • CerianJohn Cerian 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@CerianJohn) reported

    @AskNationwide I was told it was a "system error" affecting a lot of customers, I'm surprised you need to ask tbh...

  • the_cider_man Fraser Jones (@the_cider_man) reported

    @CerianJohn @AskNationwide Same thing happened to me, tried to make a small (£15 quid) payment and was declined. Apparently some sort of glitch. Bit of a wait on the phone, I guess that's why...

  • rstar666 rstar666 (@rstar666) reported

    @AskNationwide #Nationwide any update on your month long IT issue preventing some customers from accessing their credit card account on online banking? @BBCNews

  • Geoff_Willett Geoff Willett (@Geoff_Willett) reported

    @AskNationwide This still has not been fixed and 3 weeks have passed since I reported it here, and it has been broken for at least 2 weeks before that. What is going on. Why hasn’t it been fixed yet?