Nationwide status: access issues and outage reports

Problems in the last 24 hours in Somerset, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Somerset, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Somerset, England

Latest outage, problems and issue reports in Somerset and nearby locations:

• 
  Samantha Key (@BertieTheBear1) reported 2 minutes ago from Hambridge and Westport, England

  @AskNationwide where is my money? I've transferred a large amount from another isa provider and haven't seen it for a month! Terrible customer service 😡

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jennifer Curle (@jennifer_curle) reported 6 minutes ago

  @AskNationwide hi Nationwide. I am unable to renew my ISA online due to ‘technical difficulties’ your website is experiencing. Tried multiple times, different devices and browsers. Now going to miss out on using my ISA allowance due to your ‘technical issues’.

• 
  Garfies (@Garfies) reported 11 minutes ago

  @AskNationwide just to let you know the app update says you can close savings accounts within app …. You can’t… he redirects to website.. Regards Pete

• 
  Claire McClean (@Claire__McClean) reported 13 minutes ago

  @AskNationwide I have called your customer service line and have been told that there is no way for me to be sent or be told what my long number on my card is. Is that correct? In which case if you need a refund onto a card you don't have you have no way of getting the refund.

• 
  Michelle Bills (@shellbills) reported 19 minutes ago

  @AskNationwide why is it when my card payments go through drop onto my statement then stay in pending caused my account to go into a minus to be told by an advisor nothing we can do have been advise it are aware of this issue was told 24 hours ago it would be fixed within 3 hour

• 
  me (@notmewhome) reported 21 minutes ago

  So I'm trying to switch my bank from @AskNationwide to @firstdirect @firstdirecthelp whu am I being told I cant as nationwide aren't part of switch service? Is this correct and how do I go about this now as I switched to get the £175

• 
  The Official Salty 🥃 (@TheTipsyDram) reported 23 minutes ago

  @AskNationwide Tried all those and still same screen - was working perfectly yesterday

• 
  JTB (@fimbisj) reported 24 minutes ago

  @AskNationwide why is your telephone number for customers 03457302011 such rubbish? What’s wrong with just answering the phone? Why does AI have to be involved? when using callback it rings twice and hangs up. Your branch staff are brilliant your telephone service is terrible

• 
  Chris (@Sparky2504) reported 26 minutes ago

  @AskNationwide This is exactly why I’ve now taken my 3 accounts to NatWest. Nationwide are so behind with the times with their procedures & systems. NatWest can usually fix everything online without having to call them. People don’t have time to call companies & wait on hold for ages anymore!

• 
  lisa (@lisa98715214) reported 26 minutes ago

  @AskNationwide 7 weeks down the line and still have not registered my 90 year old grandads power of attorney as nationwide know nothing about Scottish law. Will be going to financial ombudsman on 8th week.

• 
  Chris Mollett (@CPFCmollett) reported 28 minutes ago

  @AskNationwide I have recently started getting statements for an ISA account however I was under the impression that I closed down all accounts with yourselves a long time ago. Your AI assistant is asking me to log in to online banking to receive help but I don’t have it to do so