Nationwide status: access issues and outage reports

Problems in the last 24 hours in Sandwich, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Sandwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Sandwich, England

Latest outage, problems and issue reports in Sandwich and nearby locations:

• 
  Mary-Elizabeth (@Mary_Harvey) reported 4 minutes ago from Margate, England

  @AskNationwide Not used an ATM for many months. As someone clinically vulnerable it's something I avoid. I don't have Apple Pay either. Thank you Karen for your help.

• 
  Mary-Elizabeth (@Mary_Harvey) reported 10 minutes ago from Margate, England

  @AskNationwide I can rephrase. My card was blocked because you suspected a breach in security; I now have to wait 5 working days for a new one. I have no means of paying for anything. Do you always leave customers high and dry so readily?

• 
  Michelle Vesey-Wells🔸️ (@Michevwells) reported 11 minutes ago from Chestfield, England

  @AskNationwide If I start at the beginning of the issue.We live a distance apart and my husband (her Son) is trying to take the place on the account of her deceased husband. We filled out the forms given by her branch and took them to our branch and now we have received this letter.

• 
  Michelle Vesey-Wells🔸️ (@Michevwells) reported 13 minutes ago from Chestfield, England

  @AskNationwide She tried this number and as it's automated it couldn't help and told her to go to a branch.

• 
  Mary-Elizabeth (@Mary_Harvey) reported 33 minutes ago from Margate, England

  @AskNationwide Have a very simple question to ask, which doesn't feature on your website or on telephone options. How do I get an answer seeing as you closed my branch last year? #nationwide

• 
  Mary-Elizabeth (@Mary_Harvey) reported 48 minutes ago from Margate, England

  @AskNationwide I can rephrase, Karen. My card was blocked because you suspected a breach in security; I now have to wait 5 working days for a new one. I have no means of paying for anything. Do you always leave customers high and dry so readily? #Nationwide

• 
  Paulcorfe (@paulcorfe) reported 55 minutes ago from Margate, England

  @AskNationwide how do I get a replacement credit card? I've broken the contactless on mine. Thanks

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TK (@tonykinsley) reported 9 minutes ago

  @AskNationwide Your bot keeps telling me its too busy and I can't see how to email a question! How do I email a question about an ISA that I have a problem with?

• 
  The Official Salty 🥃 (@TheTipsyDram) reported 9 minutes ago

  @AskNationwide Tried all those and still same screen - was working perfectly yesterday

• 
  Chris (@Sparky2504) reported 13 minutes ago

  Hi @AskNationwide The app isn’t working for me either! It hasn’t been working since last night. Keeps saying “Something went wrong”. I have restarted the app and also uninstalled and reinstalled it. Still doesn’t work.

• 
  Lauren ☕🎶 (@DiamondDaysXO) reported 16 minutes ago

  @AskNationwide Hoping you can help me with this if APCOA refuse? It was on a debit card though.

• 
  Barry O'Neill (@BCJONeill) reported 17 minutes ago

  @AskNationwide Your new look appears to be flawed. No way to specify a specific date range for transactions and then print ALL of them in a single document, which means no saving them as a PDF either. Please fix this before you do away with the old format. Unhappy customer.

• 
  SomeWhiteGirl (@TheSmirkingApe) reported 20 minutes ago

  @Sparky2504 @AskNationwide Good luck, do you have your customer number and your telephone password because you're not speaking to a person if you don't have these. Gone are the days when you just call up and speak to a person

• 
  Chris (@Sparky2504) reported 20 minutes ago

  @AskNationwide This is exactly why I’ve now taken my 3 accounts to NatWest. Nationwide are so behind with the times with their procedures & systems. NatWest can usually fix everything online without having to call them. People don’t have time to call companies & wait on hold for ages anymore!

• 
  Frazer Grant (@financefraz) reported 22 minutes ago

  @AshDavidsonUK @AskNationwide eww thats not the best is it for a customer of 30yrs! I don't bank with them tbh, only savings and a credit card, still have a bank acct with them to take advantage of the £100 payment though

• 
  sam (@hunting_sam) reported 22 minutes ago

  @AskNationwide I’ve just tried the call centre to sort an issue. I was verified & then the bot said “Due to unforeseen circumstances your call cannot be taken right now” - I need to speak to someone but can't get through.

• 
  Karl Dyer (@KarlDyer15) reported 23 minutes ago

  What the hell has happened @AskNationwide you used to be the best place to bank with good customer service, you’ve now just closed my ISA with no further deposits being allowed 🤯