Nationwide status: access issues and outage reports

Problems in the last 24 hours in Saint Ives, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Saint Ives, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Saint Ives, England

Latest outage, problems and issue reports in Saint Ives and nearby locations:

• 
  Andrew Harmsworth FRAS 😷 (@harmsy) reported 14 minutes ago from Cambridgeshire, England

  @RevdCharles @AskNationwide Good guess. No, I know what it is, and they do it every few years so that our end date doesn’t come early. Profits before principles. Or “computer error” as they call it!

• 
  Andrew Harmsworth FRAS 😷 (@harmsy) reported 25 minutes ago from Oakington and Westwick, England

  Interest rate has gone up on our @AskNationwide mortgage, so of course our monthly payment has gone *down* £74 per month. Interest rates should go UP more often please! I think their software has a bug…

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ivor Harper (@ivor_park_fin) reported 15 minutes ago

  @AskNationwide Here's a thing I learned today. Although you do offer interest only mortgages, if you have an existing customer who's on a repayment mortgage with you, you absolutely willl not permit them to switch TO an interest only arrangement. All of which leads me to ask:

• 
  Bobby Zelmut (@cockwomblefree) reported 17 minutes ago

  @AskNationwide my online banking app is not working. I have restarted phone and checked for updates. Is your service down?

• 
  Claire McClean (@Claire__McClean) reported 18 minutes ago

  @AskNationwide I have called your customer service line and have been told that there is no way for me to be sent or be told what my long number on my card is. Is that correct? In which case if you need a refund onto a card you don't have you have no way of getting the refund.

• 
  karen mckenzie (@kazbabs75) reported 20 minutes ago

  @AskNationwide phoned customer service 3 times this afternoon spoke with 3 different advisors and got 3 different answers to the same problem. How do I know what the correct answer is (if any!)

• 
  🌞Stargrazzer™🌱❄️☯FollowForaBetterCO₂🌳0.04%Story (@stargrazzer) reported 23 minutes ago

  @AskNationwide I tried the NW chat facility, it was absolutely no help at all. I'll phone you then.

• 
  Frop (@Frop655707) reported 24 minutes ago

  @AskNationwide the only delay I get is that Nationwide no longer has any chat available on the website or in the app.

• 
  Sophie (@SophieMHorton) reported 26 minutes ago

  @AskNationwide I keep getting a 'something went wrong' screen when trying to do a 'pay by bank' transfer. Your service status page says all is working normally. I've already reached out via chat and was told there are issues, so why doesn't it say this on the status page?

• 
  Frop (@Frop655707) reported 26 minutes ago

  @AskNationwide Currently there is no way to chat to Nationwide or their Bot Arie throughthe app or on the web app. You can no longer ask a simole question. Where is the support?

• 
  JD🇬🇧 (@littlemissj74) reported 26 minutes ago

  @AskNationwide daughter had her phone stolen this evening. You have made it more stressful by fact she had downloaded app to ipad to freeze bank account but too much security means she can't access her money. Ipad also won't let her call your lost/stolen!

• 
  mind your own business (@Ankit20035) reported 28 minutes ago

  @AskNationwide @Rayne249210 Why you lying for ive had nothing but issues