Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 01/21/2026 12:10

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (35%)

    Mobile App (35%)

  2. Website (27%)

    Website (27%)

  3. Login (20%)

    Login (20%)

  4. Transactions (13%)

    Transactions (13%)

  5. Withdrawals (4%)

    Withdrawals (4%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

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Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

  • banners63 LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported from Cardiff, Wales

    @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • CluelessScot81 Clueless (@CluelessScot81) reported

    @BTC_Archive @AskNationwide uk bank started blocking payments to kucoin. when I called.. they said it was a problem on the merchants side. 🤔🤔 strange my other banks work

  • TwiceNightly TwiceNightly (@TwiceNightly) reported

    @kiely_mal @AskNationwide They didn’t move at the end of last year either, they’re still “working that out”

  • adamtosek Adam Tosek (@adamtosek) reported

    @AskNationwide Why is the text dark blue? Can’t see that myself let alone anyone with any remote sight issues. I didn’t even see it on the screenshot I sent you. Surely that should be white text?

  • 299Paul Paul (@299Paul) reported

    So despite pleas via phone and Twitter @AskNationwide still won’t give me access to my bank after denying me access for over 2 weeks now. Will I at least be compensated when my account goes overdrawn tomorrow and direct debits start being refused?

  • JanetWo33528120 Janet Woods (@JanetWo33528120) reported

    @AskNationwide But that’s not convenient. I can make a payment to my credit card at a iven date through the website. Doin it as an external payment is quite a faff. Maybe this is something that needs sorting with Visa.

  • CustFeedbak Customer Feedback (@CustFeedbak) reported

    @AskNationwide How to amend my direct debit bank details for my CC without calling you? The instructions given via the chat and on your website DO NOT exist? People go forward not backward!

  • packthesuitcase Caroline 🌍 Pack The Suitcases (@packthesuitcase) reported

    @AskNationwide Hello! The messages bit on the app is not loading properly, just says 'connecting' and is all whited out. Is this a temporary issue? I'm waiting for a reply on a message I sent yesterday. Thank you!

  • Andrew290478 Andrew Simmons (@Andrew290478) reported

    @AskNationwide is your system down at all, the Visa verification process isnt working, it wont send me a code?

  • JanetWo33528120 Janet Woods (@JanetWo33528120) reported

    @AskNationwide The app doesn’t give me the opportunity to chose a date in the future, just comes up with pay now. Whereas on the website I can chose any date I want for the credit card payment

  • heather74099741 HevEll 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 🌻 (@heather74099741) reported

    . @AskNationwide why have you decided to close on Saturdays in my local branch? Don't tell me it's for benefit of customers bcos it isnt, how are working ppl supposed to access services?