Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 12/10/2025 02:15

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (36%)

    Mobile App (36%)

  2. Website (22%)

    Website (22%)

  3. Login (19%)

    Login (19%)

  4. Transactions (14%)

    Transactions (14%)

  5. Transfer (6%)

    Transfer (6%)

  6. Withdrawals (3%)

    Withdrawals (3%)

Community Discussion

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Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    I've been a loyal @AskNationwide customer for 10+ years because their service was always great. Last week I tried to upgrade my account to a paid, plus account. I now have 3 accounts, multiple credit searches, multiple 1hr phone calls getting nowhere and numerous fob offs. Bye.

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

  • banners63 LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported from Cardiff, Wales

    @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • 1Joshwa 🚑🌈Josh 🇪🇺👨‍⚕️ (@1Joshwa) reported from Patchway, England

    @AskNationwide hi team, the app won’t let me amend a direct debit and comes up with an error message. Are there any known issues? #nationwide

  • Tuffers56 DT (@Tuffers56) reported

    @AskNationwide You pulled my daughter’s mortgage due to drainage issue valuation surveyor says needs investigation. The problem is understood & money set aside in contract to deal with it. Land value alone x2 your loan - so secure. Yet you choose to ruin many people’s moves. 😡

  • LukeJamesConway Luke (@LukeJamesConway) reported

    @AskNationwide Any chance why my credit card isn’t working? I’ve tried a few different times places now and every time it doesn’t work for some reason

  • BadlanGeoffrey Geoffrey Badlan (@BadlanGeoffrey) reported

    @AskNationwide @EnglandFootball Terrible service avoid at all costs

  • LynnPoole84 Lynn (@LynnPoole84) reported

    @AskNationwide is there any issues with the app?My current account and savings accounts have disappeared and have no access to them!Thanks

  • dealighted701 dealighted70 (@dealighted701) reported

    @AskNationwide I can’t access the app is there a problem?

  • Lisaverena Verena (@Lisaverena) reported

    @AskNationwide your banking app not working AGAIN

  • NikkiPilkington Nikki Pilkington (@NikkiPilkington) reported

    Hey @AskNationwide your online banking system says I have to have a card reader to set up a new payment. Delivery says 3-5 working days. Today is 5, no sign of it. What do I do now?

  • Donxdons Don Don (@Donxdons) reported

    @AskNationwide Really Nationwide? Called this morning to be placed on hold for 15 minutes, then another staff member taking a rude tone when you yourselves have made a series of errors. Looks like I will miss completion date due to your processes. You sat on documents since 9/11

  • mrburgundy1976 Mr Burgundy (@mrburgundy1976) reported

    @AskNationwide Link not working.