Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 12/25/2025 19:45

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (40%)

    Mobile App (40%)

  2. Website (24%)

    Website (24%)

  3. Login (18%)

    Login (18%)

  4. Transactions (14%)

    Transactions (14%)

  5. Withdrawals (2%)

    Withdrawals (2%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

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Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • ViscountViktor Joseph Agnello (@ViscountViktor) reported

    @AskNationwide Is online banking down? I can't get onto the website

  • HutsonLyndsey L H (@HutsonLyndsey) reported

    @AskNationwide why is my account showing as minus. The same payment Argos is trying to leave my account twice. I have just tried to call customer services and the automated system says I cannot be put through. I called before 5pm

  • MaggieS24 🇺🇦 Mags (@MaggieS24) reported

    @AskNationwide @IanRea2 No response to phone call either, not good enough. Managed to log in now.

  • emm33 Malcolm Emmett (@emm33) reported

    @AskNationwide recently had several problems with online payments where the verification message never seems to have reached you. Different online vendors. Is this a known issue?

  • Gratis48 Esperanza24 (@Gratis48) reported

    @AskNationwide @BerylClaytor I have tried and no luck .Really has caused major problems from me . The facility is just not working

  • bricey100 neil brice (@bricey100) reported

    @AskNationwide Had a card used fraudulently with an Amazon purchases. Nationwide could not have been better and sorted it all within 24 hours. Many thanks, great service👍

  • Steve62110343 Steve (@Steve62110343) reported

    @AskNationwide Hey, I can't make any payments on the app or online without the card reader (which is broken), nor can I do it via telephone service and I'm being told that there is a 15 minute wait to speak to someone. This is really frustrating.

  • everything0es_ Juls✨ (@everything0es_) reported

    @AskNationwide Hello, I’ve just switched from HSBC to Nationwide but have received no emails. I couldn’t upload my documents as I do not have a British passport (have been living in England for 7 years though). Can I please speak to someone who could help me? Thanks

  • hartgeman Hartgeman (@hartgeman) reported

    @madhavan_shyam @AskNationwide @IanRea2 Not on website

  • flow_therapy TiborUrbanDao (@flow_therapy) reported

    @AskNationwide Last week, I was trying to contact you regarding some credit card security issues on numerous occasions but not reply from Nationwide. Very disappointed with your customer support.