Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

No problems detected

If you are having issues, please submit a report below.

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 02/01/2026 15:15

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Website (31%)

    Website (31%)

  2. Login (28%)

    Login (28%)

  3. Mobile App (27%)

    Mobile App (27%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (1%)

    Transfer (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • banners63 LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported from Cardiff, Wales

    @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • DearbhlaMcE Dearbhla McEleney (@DearbhlaMcE) reported

    @AskNationwide absolutely terrible customer service, 3rd time saying further delays in our mortgage application and still no further forward and now at risk of losing our house!

  • IK1994 rivers (@IK1994) reported

    @AskNationwide I see that you’ve deleted your terrible tweet with Johnson “our PM” stood on your flag. I’m sure he appreciated the opportunity to pontificate but as a customer I did not. I will be closing all accounts with you.

  • asma_monsa Asma monsa (@asma_monsa) reported

    @AskNationwide hi there I made a payment to Argos and they took it twice by mistake and one payment is now stuck in pending and my balance is overdrawn. Can you please help me remove this so my balance is back up to date??

  • Etha0011 ethan (@Etha0011) reported

    @AskNationwide All balances are showing as not available, seems you must have a tech issue?

  • 19matt7627 Matt (@19matt7627) reported

    @AskNationwide Is the app down? No balance info.

  • lufchg HG (@lufchg) reported

    @AskNationwide why is it taking 30 mins plus to see customers on Thirsk? One cashier on, truly awful service.

  • suethomohouse Sue House (@suethomohouse) reported

    @AskNationwide I’m afraid you’ve lost a young customer today. She will be closing her FlexOne account and opening a debit account with another bank. You make it so difficult and she spent half an hour on the phone and got exactly nowhere. In branch is useless too.

  • n0s40r . (@n0s40r) reported

    @AskNationwide app is broken, won't show balances pls fix, I'm waiting on an urgent incoming payment..

  • x_Charlotte_ox Charlotte Louise (@x_Charlotte_ox) reported

    @AskNationwide Hi, I changed my direct debit details for my mortgage payments from my HSBC account to my NBS account via a form on your website. The DD has disappeared from my HSBC app but hasn’t yet appeared on my NBS app and the payment is meant to go out on 4th 😬😬

  • rachsul92 Rachael 🐸 (@rachsul92) reported

    @AskNationwide is the internet banking app down? It won’t let me transfer money but the service status says no problems