Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

No problems detected

If you are having issues, please submit a report below.

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 11/30/2025 21:55

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (45%)

    Mobile App (45%)

  2. Website (24%)

    Website (24%)

  3. Login (18%)

    Login (18%)

  4. Transactions (8%)

    Transactions (8%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (3%)

    Transfer (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • banners63 LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported from Cardiff, Wales

    @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    I've been a loyal @AskNationwide customer for 10+ years because their service was always great. Last week I tried to upgrade my account to a paid, plus account. I now have 3 accounts, multiple credit searches, multiple 1hr phone calls getting nowhere and numerous fob offs. Bye.

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • Youngsy1986 Matty Youngs (@Youngsy1986) reported

    @AskNationwide The number I was given yesterday which I was told to call to sort this mess out, yet again poor communication and help now been waiting 11 days for a valuation despite being told 3 different time frames. Absolute joke!

  • thewhytestuff88 Andrew Whyte (@thewhytestuff88) reported

    @AskNationwide Hi Emma no. Via the app on my mobile when hitting next there is no new page the next page you have to scroll down the screen and across to the right. However you then cannot complete anything further. Via any browser once the 1st page is complete no new page appears

  • tomcheater Thomas CE (@tomcheater) reported

    @AskNationwide Been a customer since a child, had loans and credit cards products paid on time and finished but still nationwide was the worst offer of all the banks and building societies

  • dunbootlin Dunbootlin (@dunbootlin) reported

    @AskNationwide Can you confirm whether or not Nationwide invests in Israel? I'm a customer, but won't be for long if the answer is yes, so fingers crossed it's a no!

  • eloise_c15 eloise (@eloise_c15) reported

    @AskNationwide hi, my PIN is currently locked as i forgot it (but now remember) but can't unlock it at an ATM as i am currently abroad (even though i should be able to use the card internationally). are you able to help with this as i need to access my internet banking?

  • a_cadman Adam Cadman (@a_cadman) reported

    @AskNationwide Someone just called me and asked me to call back on 0800 464 3051, but it doesn't appear on the Nationwide website. How do I know it is genuine?

  • beckyryan2010 bathtimebecky (@beckyryan2010) reported

    @AskNationwide When I enter the app it says “we’re currently experiencing a technical problem. Please try again or view our service availability page for more information

  • susanta92980951 susan taylor (@susanta92980951) reported

    @AskNationwide good evening wondering if you can help me, I booked a holiday, because I had not enough funds in my account, the property cancelled my booking but they still want me to pay the full amount is there anyway I can stop this thanks sue Taylor

  • rstar666 rstar666 (@rstar666) reported

    @AskNationwide The issue is one which Nationwide is well aware of, many credit card customers unable to access their account using online banking. Your IT Team have been aware of this and are supposedly fixing for the past 5 weeks. Any update on this? When will this be resolved? Thanks!

  • checube Paul (@checube) reported

    @AskNationwide Help as there is an unknown transaction on my account. I tried calling your telephone service to no avail as the machine is set to a certain point. I nees my money back.