Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 01/28/2026 22:35

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Website (30%)

    Website (30%)

  2. Login (29%)

    Login (29%)

  3. Mobile App (27%)

    Mobile App (27%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (1%)

    Transfer (1%)

Community Discussion

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Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • banners63 LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported from Cardiff, Wales

    @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    I've been a loyal @AskNationwide customer for 10+ years because their service was always great. Last week I tried to upgrade my account to a paid, plus account. I now have 3 accounts, multiple credit searches, multiple 1hr phone calls getting nowhere and numerous fob offs. Bye.

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • DjmarkieT mancs boi (@DjmarkieT) reported

    @AskNationwide Yes Jon I have uninstalled and reinstalled and stuck on that page doesn't even take me to the login page!

  • MatthewHuntxr Matthew (@MatthewHuntxr) reported

    @AskNationwide Yes, I’m clicking on the switch to nationwide from the drop down list on my flex direct account

  • Monkeygaarden Daneel Monkeygaarden (@Monkeygaarden) reported

    @AskNationwide Hi, mortgage account has disappeared from App/Online banking. Have reported via the website & it says that could take 5 days to reappear. Why would this happen?

  • steven_gude Steven gude (@steven_gude) reported

    @AskNationwide I got a text saying its on hold though until receive t&c but an email saying switch is all going ahead? Thanks for your help

  • RuthF101 Ruth Fox (@RuthF101) reported

    @AskNationwide I’m on the phone to your colleagues worst server EVER.

  • lizcleere liz cleere (@lizcleere) reported

    @AskNationwide I'm in Ranau, Malaysian Borneo, but ATM not accepting my debit card. Also unable to pay hotel bill. Help!

  • Laura_coucill Laura Rolph (@Laura_coucill) reported

    @MattAshman17 @AskNationwide Has this worked for you as my app still isn’t working?

  • BullseyeOf sinisterfntsy (@BullseyeOf) reported

    @AskNationwide I cannot send anything to any of my payees even when I use my card reader it always says there’s no service availability. This has been irritating me for the past year or so. Is there anything or anyway to fix this!?

  • jimich38 Jimmy (@jimich38) reported

    @AskNationwide @Baahuballii The app is now working again on 15.1 beta 4 that was released yesterday.

  • KrojanUK Kro (@KrojanUK) reported

    @AskNationwide Can Nationwide members adjust the contactless limit down from the new £100 limit? I don't feel comfortable or happy with that amount if my card happens to get lost and someone unscrupulous finds it and has a mini spree at my expense.