Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 12/28/2025 02:45

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (40%)

    Mobile App (40%)

  2. Website (24%)

    Website (24%)

  3. Login (18%)

    Login (18%)

  4. Transactions (14%)

    Transactions (14%)

  5. Withdrawals (2%)

    Withdrawals (2%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

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Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

  • banners63 LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported from Cardiff, Wales

    @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    I've been a loyal @AskNationwide customer for 10+ years because their service was always great. Last week I tried to upgrade my account to a paid, plus account. I now have 3 accounts, multiple credit searches, multiple 1hr phone calls getting nowhere and numerous fob offs. Bye.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • spritesbites Becky (@spritesbites) reported

    @AskNationwide Hi I cannot login to the app on iPhone 12 Pro using iOS 15. It just sits there at the bit when “talking to nationwide” is this a known issue currently? I’m able to login via the website so I know my connection is okay

  • kalsi2004 kuvinder kalsi (@kalsi2004) reported

    @AskNationwide @ch3nxC92 Bad service

  • beestonley nodoctor (@beestonley) reported

    What a shambolic exercise with my @AskNationwide 'Member Exclusive ISA'. 5⃣ months to make a simple "15 working days" ISA transfer in. No bonus. Complaint unanswered. Bet "Nationwide for you" wont rush to publish my "savings story"! #StillNoEndInSight @MoneySavingExp @thisismoney

  • shirleyjones999 shirley jones (@shirleyjones999) reported

    @AskNationwide 2/2 She phoned 4.30pm to report it & was put thru to Homecare service that she doesn't have?? Told she has to make payment up front B4 you will even send anyone to check damage. Why does her building insurance not cover it? She's had to go & stay away tonight. Heavy rain tonight.

  • iain_byrne Iain 😷 💙 🇪🇺 (@iain_byrne) reported

    @AskNationwide Always close completely. Spoke to one of your colleagues on Mon and they tried various things, nothing worked. Suggest I reformat but have seen reports of similar issues. Apple techs say it is the app.

  • essex2021_ Essexboi (@essex2021_) reported

    @PaulVix1990 @AskNationwide @68ron At the moment until they fix the bug the only fix would be a total reinstall of the non beta os. Putting into recovery mode and have iTunes download it again. Total pain!

  • i_luv_uniforms 💕Sandra💕 (@i_luv_uniforms) reported from Chopwell, England

    @AskNationwide Nope that hasn’t worked either .. I’m on iOS 15 beta testing but never had an issue with it till tonight

  • shirleyjones999 shirley jones (@shirleyjones999) reported

    @AskNationwide We phoned it they put her thru each time to Homecare CET. NOT a Homecare issue. Should be dealt with under her Buildings cover. Not left alone frightened, no lights/freezing, & being forced to pay upfront just because she doesn't have optional Homecare cover. Why pay insurance???

  • zanesgaming_ ShibaDemonZane (@zanesgaming_) reported

    @AskNationwide No, its just saying talking to nationwide its been doing this all day.... no error message

  • mikeburke_tg Mike Burke (@mikeburke_tg) reported

    @AskNationwide Thank you for the reply. Any plans to upgrade the App? Other banks' apps allow editing of the payee reference each time, which is very useful as most banking done through the app, not the full website version.