Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 01/19/2026 00:10

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (32%)

    Mobile App (32%)

  2. Website (28%)

    Website (28%)

  3. Login (21%)

    Login (21%)

  4. Transactions (13%)

    Transactions (13%)

  5. Withdrawals (4%)

    Withdrawals (4%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

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Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • sarah_stan1975 seza (@sarah_stan1975) reported

    @AskNationwide spent 20 mins in shop unaware there was an issue today. The shop cancelled the payment but it is now showing as pending in my account. Will you be able to sort this out please? Also why do you nit make shops etc aware that there is a problem.

  • ClaireHobby2 Claire Hobby (@ClaireHobby2) reported

    @AskNationwide Shame on you…..not good enough at all. You’re going to lose a lot of customers. Crap service

  • Man_Power_Music Man Power (@Man_Power_Music) reported

    @AskNationwide How about some information on when your payments system will start working as you've left me and no doubt 100s of thousands of other customers without money just days before xmas! Will you be compensating us?

  • emmanicholas77 emma nicholas (@emmanicholas77) reported

    @LloydsBank @AskNationwide absolute poor show one opportunity I had to do shopping for Xmas and can’t access my funds please hurry to fix whatever grinch issue you have I have a two hour window left

  • CET_UK CET (@CET_UK) reported

    @_amyyma @AskNationwide Hi Amy, I am sorry to hear about this. Can you DM us your CET reference number please? It should start with 'HE'. I will pass your details on to the Customer Relations Team who will look into this for you.

  • SwavKDM 🙇🏽 (@SwavKDM) reported

    @AskNationwide when will the issue be over

  • tendaisupply Tendai (@tendaisupply) reported

    @AskNationwide trust you to go down the day I’m expecting a very important payment. Can you please explain what is going on and how this has managed to happen so close to Christmas? Embarrassing.

  • ChrisSiddons84 chris siddons (@ChrisSiddons84) reported

    @AskNationwide Absolutely lies from Nationwide. Your faster payment system must have failed today because of your inept systems or because someone phoned in sick and you haven’t got the business continuity plan to deal with a payments issue.

  • DannyBirch18 Danny Birch (@DannyBirch18) reported

    @AskNationwide I understand what’s going on the issue is I have bills to pay and and apologising isn’t getting anything paid….. imagine the charges I would receive if I couldn’t pay the bank what is owed on time !!

  • _mamabearcan_ Can (@_mamabearcan_) reported

    @AskNationwide constant problems with your app..you’d think the amount of time that you take to work on it there wouldn’t be such issues!