Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 03/13/2026 04:20

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (36%)

    Mobile App (36%)

  2. Login (27%)

    Login (27%)

  3. Website (25%)

    Website (25%)

  4. Transactions (9%)

    Transactions (9%)

  5. Withdrawals (2%)

    Withdrawals (2%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

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Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

  • banners63 LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported from Cardiff, Wales

    @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    I've been a loyal @AskNationwide customer for 10+ years because their service was always great. Last week I tried to upgrade my account to a paid, plus account. I now have 3 accounts, multiple credit searches, multiple 1hr phone calls getting nowhere and numerous fob offs. Bye.

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • Sh0ll0w SH🏴‍☠️ (@Sh0ll0w) reported

    @AskNationwide please, PLEASE, do away with the awful Card Reader.

  • kevb47078727 kevb (@kevb47078727) reported

    @AskNationwide A flexone current account, we have I'd our son at the branch and were told to open it on line but ID became an issue so called help desk but they were in 'computer says no' mode and told us to go back to the branch 🤬🤬

  • rijedaim Jms 🇬🇧 (@rijedaim) reported

    @AskNationwide how do I order a new card reader? Mine just keeps coming up with error message. Can't see how to do that via app

  • Polly004f Polly1954 (@Polly004f) reported

    @AskNationwide No you may not be able to access my account specifically but you could comment on the timescale!

  • JDeaco JD🦁🦁🦁🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@JDeaco) reported

    @maffyaow @AskNationwide @GAMEdigital Nothing like some crap customer service to ruine your Friday!

  • mrsktgibbo Katie (@mrsktgibbo) reported

    @AskNationwide hi I need some assistance please. I ordered a new card reader over a week ago and it hasn’t arrived. I need to set up my app on a new device. Can you help?

  • ferretd69 Phil Davis (@ferretd69) reported

    @AskNationwide Is there any chance of someone picking up the phone on number 0800 545 3004. I've now heard 125 'We apologise for the delay but will be with you shortly' messages. HOW LONG IS SHORTLY. Glad you're not running the fire service.

  • maffyaow Maff 🔶 (@maffyaow) reported

    Big thanks to @AskNationwide for refusing my payment to @GAMEdigital today (despite confirming it through app yesterday), thinking it was fraudulent. Double whammy with GAMES pretty appalling customer service, probably costing me my ps5 pre order 👍🏻

  • peted22082900 pd (@peted22082900) reported

    @AskNationwide hi, my friend tried to make a payment to a charity acct that i administer + got a warning about 'no refund' if he went thru with it .is this just a standard precautionary check? as it is, he made the payment last year (annual subs) with no problem. can u advise?

  • RebootedSpin Spinmeister2 🇬🇧🇮🇱🇺🇸 💜🤍💚 (@RebootedSpin) reported

    @AskNationwide @scotttulloch73 IOW.- fu** off Scott. You’re a ******* and we don’t want you as a customer. 👏🏼👏🏼👏🏼👏🏼