Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 02/20/2026 04:35

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Login (31%)

    Login (31%)

  2. Website (28%)

    Website (28%)

  3. Mobile App (27%)

    Mobile App (27%)

  4. Transactions (10%)

    Transactions (10%)

  5. Transfer (2%)

    Transfer (2%)

  6. Withdrawals (1%)

    Withdrawals (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • banners63 LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported from Cardiff, Wales

    @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • Staceyann881 Staceyann88 (@Staceyann881) reported

    @AskNationwide I'll just call up shortly as I'm not getting access.

  • fuglyfairy Kt (@fuglyfairy) reported

    @AskNationwide Why, with all the info about scams and telling customers you won't ask for personal details, did you call unsolicited, requesting personal details?! If you need to contact a customer a letter is surely safer?

  • dalisienmoon82 🌛🦋 MissNixon 🦋🌜 (@dalisienmoon82) reported

    @ajsg93 @AskNationwide There is problems. Heather keeps saying there isn't. When it is quite obvious by the several tweets this morning

  • manda200972 Amanda Southworth (@manda200972) reported

    @j9jingo @AskNationwide Is it working yet? Mine worked after a couple of restarts of my phone.

  • awesomejudy awesomejudy (@awesomejudy) reported

    @AskNationwide @ajsg93 Still not working?

  • ComedianWj Wayne (@ComedianWj) reported

    @AskNationwide hey, i made payment from my other account to nationwide but its not showing up? Is there problems?

  • loubielou_2 Louise Kelly (@loubielou_2) reported

    @AskNationwide hi! I’m trying to access online bank statements on the app (for a mortgage application) and can’t find how to access them. Are they available online or do I need to visit a branch?

  • musicmanleeds Martin Sykes (@musicmanleeds) reported

    @AskNationwide Thanks Sue! Swindon have confirmed there IS an 'anomoly' and are going to escalate it to the office that deals with such things. I'm hoping to help others avoid the same horrendous problem and being considerably out of pocket after trying to make a simple, regular transfer. Thnx!

  • Tracy52468806 Tracy (@Tracy52468806) reported

    @NationwidePress your social media team are giving customers a fraud helpline number which supposedly operates 24/7! I’ve tried numerous times and told to call during normal hours! Terrible service! @AskNationwide

  • CecilyRussell3 Cecily Russell (@CecilyRussell3) reported

    @AskNationwide Thank you, I called your customer service and they were so helpful :)