Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 12/29/2025 16:40

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (40%)

    Mobile App (40%)

  2. Website (24%)

    Website (24%)

  3. Login (18%)

    Login (18%)

  4. Transactions (14%)

    Transactions (14%)

  5. Withdrawals (2%)

    Withdrawals (2%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

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Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    I've been a loyal @AskNationwide customer for 10+ years because their service was always great. Last week I tried to upgrade my account to a paid, plus account. I now have 3 accounts, multiple credit searches, multiple 1hr phone calls getting nowhere and numerous fob offs. Bye.

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • banners63 LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported from Cardiff, Wales

    @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • n4bdw Brian D West (@n4bdw) reported

    @AskNationwide Have tried same payment in last few minutes from a different bank debit card that uses mastercard not visa. Same problem. Also tried via google pay. Might be raiding my deep freeze for tea tomorrow!

  • Eddie57464055 Eddie (@Eddie57464055) reported

    @AskNationwide @GormleySean Don’t bother Sean. I’ve been on hold for 2 hours trying to speak about the same issue. They are useless.

  • VanessaBails Vanessa Bailey 🌸 (@VanessaBails) reported

    @AskNationwide I know they're open, but I was told that no one can help me with my query. Are there staff who can help with digital banking queries because your advisor said categorically that there were no advisors who could help?

  • n4bdw Brian D West (@n4bdw) reported

    @AskNationwide Thanks tried using nw card again. Egg timer on app comes on and stays on so could be problem at firm I'm paying. They dont seem contactable tonight. Besides it's only a couple of sandwiches and cakes!

  • FanofGodfather The Boss (@FanofGodfather) reported

    @AskNationwide Hi I've opened an account but couldn't provide a copy of my ID as no camera on my pc, can I upload it once when I can login to the account or is it possible to do it via the banking app ? Thanks

  • TanyaFo3gs Tanya Fowler🩳 (@TanyaFo3gs) reported

    @maybeacoolguy @AskNationwide My account wasn’t locked, Support was not doing anything over 30+ days since first reported.All access denied I couldn’t access it, I was so confused not until someone referred me to Multitask_support on Instagram who help me to reactivate it so of course they can help

  • Ness20211 Ness2021 (@Ness20211) reported

    @AskNationwide Hi Bobbie, I’ve been chasing via Nationwide’s messaging service since the end of March. I’m given dates for completion that come and go. I want this to be taken seriously. @MoneySavingExp

  • sarah42433972 sarah (@sarah42433972) reported

    @AskNationwide hello- can someone help me please?

  • GormleySean Sean Gormley (@GormleySean) reported

    @AskNationwide it seems card payments are down? tried to use online and not working after a couple of goes

  • flapjack06 Jack Carroll (@flapjack06) reported

    @AskNationwide Hi Karen - I'm calling 0345 730 2011 (customer services number) re problem with online payment