Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 01/23/2026 14:30

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (33%)

    Mobile App (33%)

  2. Website (28%)

    Website (28%)

  3. Login (20%)

    Login (20%)

  4. Transactions (13%)

    Transactions (13%)

  5. Withdrawals (4%)

    Withdrawals (4%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

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Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    I've been a loyal @AskNationwide customer for 10+ years because their service was always great. Last week I tried to upgrade my account to a paid, plus account. I now have 3 accounts, multiple credit searches, multiple 1hr phone calls getting nowhere and numerous fob offs. Bye.

  • banners63 LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported from Cardiff, Wales

    @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • EmilyyDouglas Emily (@EmilyyDouglas) reported

    @AskNationwide I’ve tried both now and neither are working. There hasn’t been anything to accept just says Please correct the following errors before continuing and then won’t show me the errors. Thanks

  • WestlifeDreams ConcertJunkie🦉 (@WestlifeDreams) reported

    @AskNationwide Thanks for your help. If I pay a cheque in today in branch when would it clear please

  • CBfd92 ChealyBFD92 - (@CBfd92) reported

    @AskNationwide is there any issues with the app, won't load been like this about 24 hours now

  • tracy_levy123 Tracy Levy (@tracy_levy123) reported

    @AskNationwide thank you for creating a banking desert. Those with no transport unable to access face to face banking because of closure of their local branch as not enough people use it as their regular branch. It's OK, I will drive 5 miles, what about those who can't?

  • kimnmilward Kim Milward (@kimnmilward) reported

    @AskNationwide Also to retrieve my customer number (I tend to use the app), and guess what I need to retrieve it? Yes, you've guessed it- a card reader!

  • Imetamanuponth1 Imetamanuponthestair (@Imetamanuponth1) reported

    @AskNationwide Online banking says "having technical problems' when trying to re-register... when will this be resolved?

  • TrishaCos Trisha Costello (@TrishaCos) reported

    @AskNationwide my friend is moving to London from Republic of Ireland, what id does she need to open an account? She doesn’t have a utility bill as yet. Can you help please

  • Gord_Lincs Gord - Lincs (@Gord_Lincs) reported

    @AskNationwide Seriously, what good would that do? And please thank the team for 'aiming to discuss this further within 5 working days'! It doesn't matter. I'm merely making a point about not being able to contact a human being straight away rather than a bloody robot...

  • sarahfer Sarah Woods (@sarahfer) reported

    @AskNationwide It's a Samsung. It just doesn't load, the app opens and then there is a spinning circle that goes round and it says "talking to nationwide" underneath but it never gets to the login page. I've tried uninstalling and reinstalling the app but it hasn't helped.

  • JDUFFSLEY Joanna (@JDUFFSLEY) reported

    @AskNationwide very disappointed with the service I have received form your credit card company. After being s loyal customer for many years I fail to understand how you think it's acceptable not to action a simple balance transfer of a refund in over 10 business days!?!?!