Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 02/24/2026 19:50

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (35%)

    Mobile App (35%)

  2. Login (28%)

    Login (28%)

  3. Website (26%)

    Website (26%)

  4. Transactions (8%)

    Transactions (8%)

  5. Transfer (2%)

    Transfer (2%)

  6. Withdrawals (1%)

    Withdrawals (1%)

Community Discussion

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Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    I've been a loyal @AskNationwide customer for 10+ years because their service was always great. Last week I tried to upgrade my account to a paid, plus account. I now have 3 accounts, multiple credit searches, multiple 1hr phone calls getting nowhere and numerous fob offs. Bye.

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

  • banners63 LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported from Cardiff, Wales

    @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • EmmaPassAuthor Emma Pass 🐶🚐💚🖊️📒 (@EmmaPassAuthor) reported

    @helengrantsays @santanderuk Bloody hell!! Someone tried to do this to D after his details were stolen online – they attempted to buy 2 Mercedes! – and his bank (@AskNationwide) shut everything down immediately. It was a pain to sort out but we're very grateful they were on the ball!

  • seccombe_diane Diane Seccombe (@seccombe_diane) reported

    @AskNationwide There is a massive queue and so@e people with mobility problems too

  • trevorfox Trevor Fox (@trevorfox) reported

    @AskNationwide I’ve had a pending payment on my account for over 7 days!!! The payment has already come out of my account but the pending payment remains, please help!!

  • Healthdetective Cynthia Sillars (@Healthdetective) reported

    Has anyone else had such an abysmal service from @AskNationwide ? Let me hear your story and I'll pass it on to @SillarsAnthony

  • seccombe_diane Diane Seccombe (@seccombe_diane) reported

    @AskNationwide here to help my backside! Still waiting for them to open even after the sign reads ‘back at 1pm’! Absolutely disgusting!

  • Allan064582761 Allan (@Allan064582761) reported

    @AskNationwide Yesterday and today your iOS banking app is saying you are experiencing technical problems please try later. When do you expect a fix please?

  • 9122john John Paul Jones (@9122john) reported

    @AskNationwide Okay worryingly though they’re switching everything over from another bank today, I would have liked to see it was all set correctly, would have chosen a different date had I known. Thanks for your help.

  • MrsM_SENTA_EY Anna Mathieson (@MrsM_SENTA_EY) reported

    @JustEatUK Really as I just got this text and I’m so angry I’m not ordering off your site or papa johns ever again. I’ll be contacting my bank and visa as well @AskNationwide @Visa this is awful

  • SarahDawson83 Sarah Cregg (@SarahDawson83) reported

    @AskNationwide How can I see statements from 2018, would I need to go into a branch? Or can I call customer services and they tell me the transaction I am wanting to find out about?

  • MarkHallewell1 Mark Hallewell (@MarkHallewell1) reported

    @AskNationwide No - the first person ended the session while I was trying to login via iPhone.