Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 01/21/2026 04:10

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (35%)

    Mobile App (35%)

  2. Website (27%)

    Website (27%)

  3. Login (20%)

    Login (20%)

  4. Transactions (13%)

    Transactions (13%)

  5. Withdrawals (4%)

    Withdrawals (4%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

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Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • stanscotslabour ollie (@stanscotslabour) reported

    @HSBC_UK i just want you to know that i’m NOT happy as very loyal HSBC customer I’m strongly considering switching @AskNationwide

  • ethanms10 Ethan (@ethanms10) reported

    @AskNationwide Do you have an issue with direct debits this morning? My council tax DD hasn’t been collected strangely…

  • ted_morris Ted Morris (@ted_morris) reported

    Grumpy old man: episode 82 I really resent this annual performance over home insurance. I moved 2 years ago to @AskNationwide . The renewal this year was 74% more than 2023. A comparison site gives me 16 companies that will do it cheaper. 1/2

  • Dudsey_ Duds (@Dudsey_) reported

    @Keynesianism @AskNationwide @dudsey Admittedly, there’s probably more fraudulent claims than legitimate ones, but subsequent governments have run down the departments responsible assessing processing the claims correctly. But there are millions upon millions which go unclaimed, how?

  • Misschel_c Chelsey Jennings (@Misschel_c) reported

    @a_lisle @AskNationwide I'm having the exact same issue so annoying!

  • jmcjoolee Julie (@jmcjoolee) reported

    @AskNationwide absolutely appalling customer service both from online chat and by phone this morning. Colour me unimpressed

  • MartGray Martin Gray (@MartGray) reported

    @StarlingBank @adrianmahoney I wouldn’t bother with these new banks with daft names, we are always thrilled by the service from @AskNationwide - and our local branch sells marvelous marmalade for charity

  • choughchough Rebecca Vickerstaff (@choughchough) reported

    @AskNationwide daughter tries to open student BA online- told she can’t because course is 1year. Course is 3. Told to call UCAS- UCAS say problem with Nationwide. 1:40 hrs on phone.

  • jahart56 Judi Hart (@jahart56) reported

    @Debbiecrosbie1 Nationwide continuing to drop batons left right and centre. Still unable to access funds from my local branch despite @AskNationwide and your legal team having the matter for another week. Shocking service

  • Christinapenma2 Christinapenma1 (@Christinapenma2) reported

    @AskNationwide Is there a problem with the app my card keeps declining and I have funds in my account thanks