Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 12/04/2025 18:50

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (41%)

    Mobile App (41%)

  2. Website (22%)

    Website (22%)

  3. Login (20%)

    Login (20%)

  4. Transactions (12%)

    Transactions (12%)

  5. Withdrawals (2%)

    Withdrawals (2%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

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Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • DrMartiMcAuley Dr Martina McAuley (@DrMartiMcAuley) reported

    @AskNationwide despite carefully filling in the relevant forms and providing certified proof of ID, my daughter hasn’t been able to access her CTF! This shouldn’t be so difficult! (Would also be keen to know what EXACTLY we did wrong!)

  • ALondonPigeon_ Holly (@ALondonPigeon_) reported

    @AskNationwide my pass code won't work for the app. I've tried resetting my pass code and it won't accept the new pascode either. Is it working properly?

  • teryntarrontino Stephanie Hardy (@teryntarrontino) reported

    @AskNationwide I just had an absolutely appalling experience at Nationwide in Banbury. A young lady with very poor customer service skills, unfriendly from the start, very loud, my husband had to ask her to tone it down as everyone in the branch could hear. Unexceptable behaviour

  • n00byz Zana (@n00byz) reported

    @AskNationwide what is going on? I’ve been on the phone over 2 hours trying to sort out my mortgage and keep getting cut off. I need help 😱

  • Cherico_L Cherico (@Cherico_L) reported

    @AskNationwide Still no call from your European break down partner so we’ve just called to find the garage they took the car too still hasn't provided an estimate and they don't know when it will be fixed - if we want to be repatriated we have to wait 3 WEEKs. It's a broken hose! That’s all !

  • abbylouisaevans AbbyLouisa (@abbylouisaevans) reported

    @AskNationwide is there a known issue with trying to transfer money to a new person at the moment? App keeps kicking me out 😭

  • DavidJa25543601 David Jackson (@DavidJa25543601) reported

    @AskNationwide Hello. I am moving house and can’t find information telling me how to notify you of this. Can you help please

  • krisbradshaw Mr Duncan Bradshaw (@krisbradshaw) reported

    @AskNationwide Yes it was a PayPal direct payment, which should have cleared straight away... I'm worried now at the whereabouts of this payment. I have entrusted nationwide by switching via CASS and you've let me down.. what are you going to do about it?

  • terratothemoonn matias🌖 $LUNA (@terratothemoonn) reported

    Btw BIG **** YOU to @AskNationwide who blocked Binance and didn’t let me accumulate more $LUNA when it was at an incredible price

  • oftenpure OftenPure (@oftenpure) reported

    @AskNationwide I paid a website to help me find a driving test slot earlier but I found one on my own and now I don't need them so I asked for a refund but they won't give me it.