Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 01/14/2026 20:35

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (33%)

    Mobile App (33%)

  2. Website (29%)

    Website (29%)

  3. Login (19%)

    Login (19%)

  4. Transactions (13%)

    Transactions (13%)

  5. Withdrawals (4%)

    Withdrawals (4%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

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Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • banners63 LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported from Cardiff, Wales

    @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    I've been a loyal @AskNationwide customer for 10+ years because their service was always great. Last week I tried to upgrade my account to a paid, plus account. I now have 3 accounts, multiple credit searches, multiple 1hr phone calls getting nowhere and numerous fob offs. Bye.

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • TheBadger_Nayf Nathan Fursey (@TheBadger_Nayf) reported

    @AskNationwide I suggest spending more on staff to fix the ‘technical’ issues rather than these copy and paste excuse merchants who are useless.

  • emmapenguin Emma Llewellyn (@emmapenguin) reported

    @AskNationwide still waiting for inbound payment that was made this am, and outbound payments do not appear to be working correctly, just tried to make payments to two credit cards and both failed despite having sufficient funds in the account

  • Iamconfuuzed Matt (@Iamconfuuzed) reported

    @sean_mcluckie @AskNationwide Card payments are working fine

  • Bobb0__ Dave (@Bobb0__) reported

    @AskNationwide @Ann1e___ Hi Ashley why do you treat your customers with such contempt? I'm without electricity I have been a day because of your payment problems you've done nothing to help.

  • MelBradley79 Melanie Bradley (@MelBradley79) reported

    @jesellaxman27 @Kalash2680 @AskNationwide Bless you thanks for trying to help. I just got a small payment my mum tried yo send me this afternoon as I was so stuck, but the larger payment I was sent this morning still hasn’t arrived now I’m worried I’ve waited all this time and there is an issue with it

  • rd3106 RD 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@rd3106) reported

    @Its_CCHogan @daniellemaher13 @AskNationwide Have had no such issues with Starling Bank since opening an account

  • MelBradley79 Melanie Bradley (@MelBradley79) reported

    @AskNationwide does anyone know how the payment is being “worked through “?? Is there an order? I’ve got a small payment sent this afternoon but am missing a larger payment for this morning I’m worried after waiting all this time there is an issue with it?

  • Darrenwinterin3 Darrenwinteringham (@Darrenwinterin3) reported

    @AskNationwide Hi i spoke 2 2 colleges of yours on nationwide i have a loan payment that was due out today obviously with it all down today i was told it will be sorted by 4.30 still hasn't gone out so wot happens next

  • _pamelagt Pamela Giraud-Telme (@_pamelagt) reported

    @AskNationwide No point in complaining as nothing will be resolved. I’ll be switching banks which is disappointing as I’ve been a customer for over 12 years.

  • shard4y - (@shard4y) reported

    @AskNationwide in urgent need of help with my overdraft. The issues with incoming payments has not been resolved on my account. I have no cash available as today is payday and my rent in due tomorrow, please can someone help