Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 01/24/2026 14:35

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (33%)

    Mobile App (33%)

  2. Website (28%)

    Website (28%)

  3. Login (20%)

    Login (20%)

  4. Transactions (13%)

    Transactions (13%)

  5. Withdrawals (4%)

    Withdrawals (4%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

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Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • shar_daze_ Shardae Grenfell (@shar_daze_) reported

    @AskNationwide Thanks for the reply! I forgot to add that since I’ve been out of the country for a while, with a new phone number, I can’t access my account online - I’ve forgotten the login details and it’s all linked to my old U.K. number

  • LukeAFC86 Luke Jobson (@LukeAFC86) reported

    @AskNationwide hi, you’ve put the fraud block on my cards and haven’t sent me the text, trying to ring to unblock but after 30 mins x 2 still no answer!

  • Fragrantjazz Cinnamon (@Fragrantjazz) reported

    @AskNationwide I just don’t understand while you have one person behind the counter another, unmasked, is running up and down the queue instead of opening another counter! And to stop the queue snaking out outside in the cold we were huddled inside which is really not the action needed in a pan

  • vonnyd Von (@vonnyd) reported

    @AskNationwide As I said the form wasn't working so the chat was a fail. I got through eventually

  • minimike86 𝕄𝕚𝕜𝕖 𝕎𝕒𝕣𝕟𝕖𝕣 (𝕄𝕊𝕖𝕔) (@minimike86) reported

    @AskNationwide why does it take 35 minutes+ to get through to customer services...

  • paulfh90 Paul (@paulfh90) reported

    @AskNationwide Trying to sort out an issue for ages but the live chat nor ringing are able to help. I did an account switch from Nationwide to Halifax but have been hit by overdraft charges through no fault of my own and have to pay charges. What else can I do, who can I contact?

  • Fellowes52 Chrisy™ (@Fellowes52) reported

    @AskNationwide Doesn't help when my "local branch" is only open like 3 hours each day. How does that even help anyone

  • JoeHart2020 Joe Hart (@JoeHart2020) reported

    @AskNationwide Really need to access my FlexOne & FlexOnlineSaver accounts, Christmas presents I gotta buy here before Christmas delivery deadline ! 😩 Any idea why both accounts are showing as ‘infomation can’t be displayed at this time’

  • cc_kitty cc (@cc_kitty) reported

    @AskNationwide I don’t have an account with you. Herein lies the problem. The mystery named person who is using my flat postal address - fraudulently - has the account. I will attempt the live chat link tomorrow when I nave more time but I have no account details just endless mail from you.

  • garyfish76 Gary Fisher (@garyfish76) reported

    @AskNationwide Don’t trust Nationwide they loose your money in transfer then do nothing to help and then have the audacity to charge a late fee when they have lost £3000 of my money