Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 12/06/2025 00:20

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (41%)

    Mobile App (41%)

  2. Website (22%)

    Website (22%)

  3. Login (20%)

    Login (20%)

  4. Transactions (12%)

    Transactions (12%)

  5. Withdrawals (2%)

    Withdrawals (2%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • TKoppite TheGreatKoppite (@TKoppite) reported

    @AskNationwide @MelissaByJovi I tried using your chat. It's a complete joke. I had only written a few words when I had some bully telling me to hurry up and did I want to continue or not. Not good for complex issues.

  • DrMHush1 Dr_M_Hush (@DrMHush1) reported

    So whilst I would award @AskNationwide a well deserved 0/10 for both banking and customer service, please will you pass on that Laura at the Peebles branch is absolutely wonderful and frankly you don’t deserve her.

  • neave_katie Katie Neave (@neave_katie) reported

    @AskNationwide hi how can I find my customer number on the app?

  • Abs81 Abi brooks (@Abs81) reported

    @AskNationwide Yes.... done all the troubleshooting. Other apps have no problems.

  • timyates7 tim yates (@timyates7) reported

    @AskNationwide I'm having issues opening the app, I get a secure connection the talking to nationwide and it freezes

  • davidleonard7 david leonard (@davidleonard7) reported

    @AskNationwide @Wiggy1234 Got scammed by nationwide spent life savings on updating my home.after applying for a lifetime mortgage,to be told months down the line the extension we built was outside their criteria.a pathetic reason after our life savings of 100k spent

  • TKoppite TheGreatKoppite (@TKoppite) reported

    @DHarrisAuthor @AskNationwide Are people here who are very nice and offering support and advice. It's a question of next steps now and waiting for replies or calls. For now, letting my brain rest and do something else. Going to watch Vikings from the start on Netflix. Cheers and thanks mate.

  • TKoppite TheGreatKoppite (@TKoppite) reported

    @AskNationwide Already did. A reply might help.

  • TKoppite TheGreatKoppite (@TKoppite) reported

    Be easy to make another of their victims. @AskNationwide have more complaints against them by disabled staff for discrimination than any other building society and are one of the worst for customer complaints. So this should not surprise me. It was just the shock at a time I am

  • ibeatdebt Vicky Eves (@ibeatdebt) reported

    @AskNationwide Seriously frustrating registering an LPA with you. The current processing times listed on your website are not accurate, I’ve had to chase several times, and apparently it was approved last week but still nothing in writing to confirm access.