Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

Some problems detected

Users are reporting problems related to: mobile app, website and login.

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 03/02/2026 01:35

March 02: Problems at Nationwide

Nationwide is having issues since 06:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (37%)

    Mobile App (37%)

  2. Website (27%)

    Website (27%)

  3. Login (25%)

    Login (25%)

  4. Transactions (8%)

    Transactions (8%)

  5. Withdrawals (2%)

    Withdrawals (2%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • mrsdeadman2015 Leah Cambridge (@mrsdeadman2015) reported

    @AskNationwide can I swap Scottish notes for English notes if I am a customer?

  • trevorsdempster Trevor Dempster (@trevorsdempster) reported

    @AskNationwide @tankhead666 Internet banking is down, you ballon’s

  • highflyer_79 Russ (@highflyer_79) reported

    @HSBC_UK Nothing will change unfortunately. She has accounts with @santanderuk and @AskNationwide and not one of those I’ve had any issues with at all. Unfortunately I will be pulling her out of this account, which is a shame as I’ve banked with yourselves for over 25yrs.

  • KlaxonDelight M (@KlaxonDelight) reported

    @BarclaysUKHelp You’ve lost a high net worth customer because you’ve made it progressively more difficult for her to bank with you. Just spoke to my father in law who switched from @barclaysuk to @AskNationwide. He was also totally dismayed by how rubbish you’ve become.

  • Sarahessex73 Sarah 🌻💛 (@Sarahessex73) reported

    @Amy__Moffat @AskNationwide They’re now saying they are not aware of any problems 🙄 & to give them a call, mine is still saying the same 🙄

  • RIPjoshchilds joshua (@RIPjoshchilds) reported

    @Chase @santanderuk @AskNationwide Imagine putting all banking transactions down at the same time to do maintenance so that we get stranded can’t get food can’t get uber home all because you all decide to go down at the same time. Oh wait you did… Well in banks

  • ritsut Cry behind the smile (@ritsut) reported

    @emmafildes @AskNationwide Dear @AskNationwide can you please advise why you support the cycle of supporting high prices and trapping people into life time of debt? I thought you were the bank of the people!

  • PennyPencils123 Penny Pencil & Books ✏️ 📚 (@PennyPencils123) reported

    @AskNationwide Hi! I can't visit your website or mobile app - it's inaccessible at the moment.. It keeps saying that it's too long to respond.. I've tried accessing from different computers.. other online banks are available without issues..

  • B3nB73 BB (@B3nB73) reported

    @natpit @Amy__Moffat @AskNationwide Just to advise this is an issue with the app. If you login to internet banking on a laptop for example you can then transfer money with no issues

  • Xynthymr Xynthymr (@Xynthymr) reported

    Hi @MartinSLewis, For context: I wanted to pay £100 cash into my gf's account to help her cover an unexpected bill. It was a one-off. I had all the necessary info (Account Number, Sort Code etc), but #Nationwide said I could only do it if I possessed her card. 🙄 @AskNationwide