Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 01/27/2026 02:30

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (33%)

    Mobile App (33%)

  2. Website (27%)

    Website (27%)

  3. Login (22%)

    Login (22%)

  4. Transactions (13%)

    Transactions (13%)

  5. Withdrawals (4%)

    Withdrawals (4%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

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Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    I've been a loyal @AskNationwide customer for 10+ years because their service was always great. Last week I tried to upgrade my account to a paid, plus account. I now have 3 accounts, multiple credit searches, multiple 1hr phone calls getting nowhere and numerous fob offs. Bye.

  • banners63 LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported from Cardiff, Wales

    @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • POULTONGIRL CHRISTINE WILLIAMS (@POULTONGIRL) reported

    @AskNationwide When I log in to internet banking it only gives the option to open a Flex account not a Flex Direct?

  • MarkKan39482495 Mark J Kanes (@MarkKan39482495) reported

    @AskNationwide Dear Team, my FlexAccount card is due to expire next month (March) - how soon do you issue a replacement, is it approximately a week before month end? Many thanks!

  • EPFirst_ltd EPFirst (@EPFirst_ltd) reported

    @AskNationwide why do none of your mortgage advisors know what a CIFAS marker is!? Can’t offer any help to remove it at all. Won’t discuss a declined mortgage application - complete stonewalling at every turn. Now have to resort to ombudsman for help!

  • DennyDamien Damien Denny (@DennyDamien) reported

    @ChrisLloydTV @AskNationwide @Barclays Two weeks is a long time without access to money 🙁

  • peterbayfield Peter Bayfield (@peterbayfield) reported

    @AskNationwide my card works in shops when I'm out etc but is blocked on my subscriptions services that I'm paying for,keeps declining and not accepting the card when trying to fix and pay for them ????

  • ChrisHarmer15 Chris Harmer ⭐⭐ (@ChrisHarmer15) reported

    @AskNationwide Nobody working today hour and 20 minutes on hold is taking the absolute piss to be quite honest

  • DylanYT__ Dylan (@DylanYT__) reported

    @AskNationwide i am having trouble receiving my payments is there a server issue again

  • jlk100 jonik (@jlk100) reported

    @AskNationwide My son is 19, full time university student, and lives with me outside term-time. Is he covered under my Flex Plus travel insurance? I can’t find the answer anywhere and have been hanging on phone to them for nearly an hour, so hoping you can help please?

  • ChrisLloydTV Chris Lloyd (@ChrisLloydTV) reported

    @EdLovesTech1 @AskNationwide @Barclays Yeah, but, that isn’t the case. I just had a level 4000 jobsworth who doubled down on a mistake to avoid being wrong, and here we are, a fortnight later.

  • ChrisHarmer15 Chris Harmer ⭐⭐ (@ChrisHarmer15) reported

    @AskNationwide Your online chat refuse to talk to me because its about a mortgage. Answer your bloody phones would be a big help seeing as it says your mortgage department shut in 20 minutes