Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 02/24/2026 13:50

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (35%)

    Mobile App (35%)

  2. Login (28%)

    Login (28%)

  3. Website (26%)

    Website (26%)

  4. Transactions (8%)

    Transactions (8%)

  5. Transfer (2%)

    Transfer (2%)

  6. Withdrawals (1%)

    Withdrawals (1%)

Community Discussion

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Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • Missymazda Fiestyfiesta💙 (@Missymazda) reported

    @AskNationwide The initial call was to the internet banking dept and the person who hung up was Customer Services

  • CarlSmi41683463 hi (@CarlSmi41683463) reported

    @AskNationwide @Random2451 Matthew davies member executive threatens a vunerable adult with account closure after complaint issued as lost £1600 and nationwide ceo does nothing on dispute claim, matthew sends reply with threats in, dont trust or use this bank they do nothing to help me losing 1600

  • Barbara64513135 Barbara (@Barbara64513135) reported

    @AskNationwide Thank you Pauline but the issue is I cannot do it in the app and app is what people use these days. I can't even see refs of payments to me!

  • CarlSmi41683463 hi (@CarlSmi41683463) reported

    @AskNationwide @andreamydoherty Matthew davies member executive threatens a vunerable adult with account closure after complaint issued as lost £1600 and nationwide ceo does nothing on dispute claim, matthew sends reply with threats in, dont trust or use this bank they do nothing to help me losing 1600

  • HelenClarkAdam1 Helen Clark-Adams 🏴󠁧󠁢󠁳󠁣󠁴󠁿🌼🇺🇦 (@HelenClarkAdam1) reported

    @AskNationwide we informed you of the death of my father in law back in February yet you persist in adding his name to correspondence to my mother in law. Please would you send me contact details for the most senior person in your customer care team?

  • CarlSmi41683463 hi (@CarlSmi41683463) reported

    @AskNationwide @Cpfcdazzler86 Matthew davies member executive threatens a vunerable adult with account closure after complaint issued as lost £1600 and nationwide ceo does nothing on dispute claim, matthew sends reply with threats in, dont trust or use this bank they do nothing to help me losing 1600

  • CharleyRussell Charlotte Russell (@CharleyRussell) reported

    @AskNationwide hey, how do I get my credit card to show on the banking app? My current account and savings account shows but my credit card doesn't, thanks for any help

  • chrismhutton Chris Hutton (@chrismhutton) reported

    @AskNationwide are there any plans to allow you to bank in money and cheques at the Post office? You are the only bank that doesn’t offer that service and it is leaving me thinking about switching.

  • Burnie13491404 Burnie (@Burnie13491404) reported

    @AskNationwide @HannahRoseBee Is that it? Is that the amount of help and advise your giving out today? We’ll done you.

  • Missymazda Fiestyfiesta💙 (@Missymazda) reported

    @AskNationwide I’m very disappointed with the service I have received today, as a Customer of nearly 40 years I sought help with a problem and I was promised a call back that never came and when I rang again the call went dead, when I rang AGAIN I got the recorded message 🙄