Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 02/13/2026 02:50

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Website (29%)

    Website (29%)

  2. Mobile App (28%)

    Mobile App (28%)

  3. Login (27%)

    Login (27%)

  4. Transactions (11%)

    Transactions (11%)

  5. Withdrawals (2%)

    Withdrawals (2%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

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Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • robbiec453 shutUP (@robbiec453) reported

    @AskNationwide Can I do this on my app or a local branch? I don’t know my customer number

  • gailrburns Gail Burns (@gailrburns) reported

    @AskNationwide are your ridiculously short opening hours going to continue for much longer? No body who works can do any banking in your branches when they are open from 9-2 it is appalling customer service.

  • PeterCrick Peter Crick (@PeterCrick) reported

    @AskNationwide Hello, I wondered if you had an idea when we can use the Post Office for certain transactions? Being down to one car & listed as Clinically Vulnerable it would have been extremely useful during the Lockdowns. Along with our Lincoln branch being shut for refurb.

  • gailrburns Gail Burns (@gailrburns) reported

    @AskNationwide Hi Dumfries branch but no nothing you can help with i need to deposit cash but can't. It really very difficult to do banking with you.

  • JordanStephenB3 Jordan (@JordanStephenB3) reported

    @AskNationwide I'm very disappointed with your sevice from "Laura" on your phone line. You've blocked my account for the second time in 4 months for a genuine purchase and this is the third call and she would not help me at all. Complaint sent to FCA.

  • BertieTheBear1 Samantha Key (@BertieTheBear1) reported from Hambridge and Westport, England

    @AskNationwide where is my money? I've transferred a large amount from another isa provider and haven't seen it for a month! Terrible customer service 😡

  • EmilySianER Emily Rimmer (@EmilySianER) reported

    @AskNationwide hello, is there a reason when you download a statement online it doesn’t show your name? 3-5 working days to have one posted out when a pdf would be easier is a bit annoying.

  • palace_mason oh Micky you're so fine 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@palace_mason) reported

    @AskNationwide Hi Kamara - can you please also confirm today's buy rate for EUR as I can't find it on your website.

  • ChrisDConnors v (@ChrisDConnors) reported

    @AskNationwide hi my card reader isn't working to send people money, how do I go about ordering a new one?

  • rstar666 rstar666 (@rstar666) reported

    @AskNationwide @georgebowden @BBCNews any update on this? Still not working.