Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 12/03/2025 02:25

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (44%)

    Mobile App (44%)

  2. Website (23%)

    Website (23%)

  3. Login (18%)

    Login (18%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (3%)

    Transfer (3%)

Community Discussion

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Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • bchypnotherapy Becky Armstrong-Corbett (@bchypnotherapy) reported

    @AskNationwide You’re sorry my son wishes to keep his private information (which you need to identify him before the call can continue) private and only ring you after work? Please just have your phone lines open as per your website at 6pm.

  • mark_p_mcdonald Mark McDonald (@mark_p_mcdonald) reported

    @AskNationwide some of the fonts on your preview new website are a bit unfriendly to read. Particularly in the header and footer, and some of the CabernetJFPro serif font usage. Some looks blotchy and some looks busy, requires more concentration than the old site to read.

  • FeelitWorking aka James Bond (@FeelitWorking) reported

    @MoneySavingExp Hardly worth it. Move your money to a @AskNationwide account and get far more interest and better terms. The site you advertise is blocked by @Cloudflare so can't even see it!

  • josieremx Josie Munro (@josieremx) reported

    @AskNationwide what’s your data protection protocol for a customer requesting a copy of a bank statement in branch? I just obtained one while stood in the queue outside by just handing an employee my bank card, no details given/ID shown/pin given which feels a bit sketchy 😬

  • Brandon_TheCat Brandon Stratton (@Brandon_TheCat) reported

    @AskNationwide how is anyone in southampton with a job meant to go to the bank if you close at 5pm? Explain the logic please, just had a male staff member wave me away when I'm trying to deposit a cheque... awful

  • KamDhaliwalx Kam Dhaliwal (@KamDhaliwalx) reported

    @AskNationwide so if you don't speak english you can't report a card lost via customer service?? 🤔🤔 Even though you confirm details while sitting with your daughter on speaker phone? But request she speak on your behalf?

  • mjj1286 Matt Johnson (@mjj1286) reported

    @AskNationwide Just to add that I tried the Webchat and they can't help. I apparently have to call two separate numbers to fix both problems 👍

  • deano69uk Dean 'Lufc' Sullivan (@deano69uk) reported

    @AskNationwide I need help to stop a pending transaction going out to potential fraudulent company. Why can't I contact anyone to prevent it leaving my account?? Or why can't I just stop payment?

  • mummahazelwood mummasmeg (@mummahazelwood) reported

    @AskNationwide I have tried to call 4 times this morning but the line keeps disconnecting. I need help with 3 transactions that were taken.

  • Jermaine87654 Jermaine 🇬🇧🏆⚽ (@Jermaine87654) reported

    @AskNationwide Ok can anyone else access my account though the cashier's cheque