Nationwide

Is Nationwide down in Pontypool, Torfaen County Borough, Wales?

No problems detected

If you are having issues, please submit a report below.

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Pontypool, Torfaen County Borough, Wales 02/05/2026 10:30

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Website (29%)

    Website (29%)

  2. Mobile App (29%)

    Mobile App (29%)

  3. Login (29%)

    Login (29%)

  4. Transactions (9%)

    Transactions (9%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (1%)

    Transfer (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • banners63 LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported from Cardiff, Wales

    @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    I've been a loyal @AskNationwide customer for 10+ years because their service was always great. Last week I tried to upgrade my account to a paid, plus account. I now have 3 accounts, multiple credit searches, multiple 1hr phone calls getting nowhere and numerous fob offs. Bye.

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • ChrisWhit1999 Chris (@ChrisWhit1999) reported

    @AskNationwide hi I need some help regarding a request

  • Crysander Chris Andrews (@Crysander) reported

    @AskNationwide I can't remember specifically which ones, but several help articles went to a removed page link, and I can't get past a certain stage in your New Account Application because the browser loses track of what step I'm on. It's still showing me as 'step 1' even though it is on step 3

  • Blakemwilson12 Blake wilson (@Blakemwilson12) reported

    @AskNationwide Tried calling but the agent wasn’t able to help. Surely this is somewhat of a scam, given that I initially paid £308 which included £29 of shipping only to be told I need to pay an additional £102.11 in order to receive the package

  • ArgosHelpers Argos Helpers (@ArgosHelpers) reported

    @sophiadavis92 @AskNationwide Hi Sophie Thank you for getting touch you are chatting to Carol I can see your faulty item was collect on Saturday A refund can take 5- 7 working days. The funds will be returned to the method of payment used i would check your account on Friday. Carol

  • Balls1978 Bola (@Balls1978) reported

    @AskNationwide living in SE London and working FT hours makes it difficult to deposit cash at the one branch you have here. I also cannot deposit at the PO like your competitors. Any ideas how I can do this?

  • SueClarke67 Sue (@SueClarke67) reported

    @AskNationwide I definitely do not have on line banking? I have a joint mortgage account and a savings account, I set up my savings account on the app. I don’t have a current account or card so have no way to access on line banking??

  • Kim_Feldwicke Kim Jones (@Kim_Feldwicke) reported

    @AskNationwide please help me. I am trying to exchange on a house today, using dual representation. I have raised a complaint and had no support. As Nationwide are the client I need you to chase Enact so this sale and purchase can go through. Help me please. 😭

  • markhughes markhughes (@markhughes) reported

    @AskNationwide Building Society who I've used for decades because they are still a mutual and generally decent service and ethics are sliding into dark patterns. Sending more & more supposedly service related emails which are actually marketing disguised to bypass my preferences

  • LisaDDolphin Lisa Dolphin (@LisaDDolphin) reported

    @AskNationwide when i make an online payment snd confirm its me via the app i hit yes its me and am never returned to the site i am paying that site always times out this happens every time?

  • ij1971 Ian James (@ij1971) reported

    @AskNationwide any plans to dump the card reader authorisation and replace with in-app or sms? It’s impossible to manage finances on the go (or in bed).