Nationwide status: access issues and outage reports

Problems in the last 24 hours in Marlborough, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Marlborough, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Marlborough, England

Latest outage, problems and issue reports in Marlborough and nearby locations:

• 
  Tracey xx (@fairy_dust) reported 17 minutes ago from Alton Barnes, England

  Anyone else having issues with #nationwide. Payments are leaving my account AND also they're holding the transaction AGAIN in pending transactions. They admitted to me 2 months ago it was their issue & its still happening. Sort it out @AskNationwide #FSA @MartinSLewis

• 
  Carl Davies (@carl_99) reported 31 minutes ago from Swindon, England

  @AskNationwide your banking app no longer renders correctly on my iPhone 13 Pro Max. The top drops off. Can you fix please.

• 
  Debbie (@debsb155) reported 40 minutes ago from Swindon, England

  And today’s award for shocking customer service goes to @AskNationwide sending us round in circles and getting nowhere… I pity the person I see in branch later

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nick Clitheroe (@NickClitheroe) reported 3 minutes ago

  Hey @AskNationwide, your AI bot for customer service phone calls is dreadful. Get rid of it and just let us ring straight through to a human being please!

• 
  Ryan Gerrard (@RyanLGerrard) reported 4 minutes ago

  @AskNationwide Why do you think it’s acceptable for your advisors to lie about correspondence they have in fact received from me? This has resulted in a non-thorough investigation by a very dismissive complaints handler, who has now closed the case. Shocking customer service.

• 
  Mark Wilson #NAFOfellas 🇬🇧 🇺🇦 (@MarkWil66911411) reported 4 minutes ago

  @AskNationwide Yes I got it in the end but unfortunately seem to be having the same problem again this evening

• 
  Jason Crane (@1975crane) reported 5 minutes ago

  @AskNationwide absolute disgraceful customer service - holiday over on day one because of archaic system Keep your fairer sharer payment, means nothing, nothing at all

• 
  Gooner Kev (@KevKumbaya) reported 10 minutes ago

  @AskNationwide hey guys. Great idea to start asking me to use a card reader to send money 👍 is it not enough that I’ve used a login, pin, password, faceID?!?? No I need a ******* card reader to send my nan £25. Is it 2001 again?! What a ******* joke

• 
  fiona brown (@fionab2367) reported 12 minutes ago

  @eugenereid @AskNationwide Been a long life customer as well and cannot fault the service provided

• 
  daisy macvicar (@daisy_macvicar) reported 20 minutes ago

  @AskNationwide I’m currently unable to get into my account as it says “if you’ve forgotten your password” and I’ve followed the steps using the card reader to try and log in. It’s not allowing me to as it say there’s a issue and to restart the app

• 
  Carl Lamb 🐑 (@carllamby2010) reported 22 minutes ago

  @AskNationwide Still not working payments not going through

• 
  daisy macvicar (@daisy_macvicar) reported 22 minutes ago

  @AskNationwide I’ve tried phoning and been hung up on as it says I’m not registered to telephone banking. I need to access my account as I’ve got payments I need to make. The card that says I need to put in to the card reader isn’t my card.

• 
  😈 Angry Goblin ن (@angry_goblin) reported 24 minutes ago

  @AskNationwide Thanks, I phoned Credit Card Services and they were able to help. 👍