Nationwide status: access issues and outage reports

Problems in the last 24 hours in Leicester, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Leicester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Leicester, England

Latest outage, problems and issue reports in Leicester and nearby locations:

• 
  Ann Chapman (@LeFuzzyOtter) reported 5 minutes ago from Hinckley, England

  @AskNationwide I spoke with the credit card company, system error on their end sending out false alerts. Payment went through fine.

• 
  Martin Underwood (@312mju) reported 16 minutes ago from Kirby Muxloe, England

  @ban31692 @mrs_eyre @AskNationwide Nothing in that statement is nasty or negative! I was just saying what the issue was.

• 
  Buspasswilltravel (@Onmytravels1) reported 23 minutes ago from Great Dalby, England

  @AskNationwide Thank you I used the online chat but they couldn't help because of address change in last 7 days. I can either ring or try chat again tomorrow. Thank you.

• 
  Hazel Walker (@HazelWalkerxx) reported 24 minutes ago from Leicestershire, England

  @AskNationwide Tesco took money for a delivery yesterday that didn't turn up they have issued a refund but says it takes 3 to 5 working days it was for essential food I need refund urgently

• 
  Martyn (@MartynSpencer10) reported 25 minutes ago from Oadby and Wigston, England

  @AskNationwide hello I accidentally clicked to delete a direct debit and clicked on the wrong one, I don’t know what to do, please can you help

• 
  Ann Chapman (@LeFuzzyOtter) reported 44 minutes ago from Hinckley, England

  @AskNationwide I can't seem to get the chat function working on their app and the phone line doesn't open until 9am. So, no not at the moment.

• 
  Ann Chapman (@LeFuzzyOtter) reported 46 minutes ago from Hinckley, England

  @AskNationwide I spoke with the credit card company, system error on their end sending out false alerts. Payment went through fine.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Donnachadh McCarthy (@DonnachadhMc) reported 2 minutes ago

  Bugger. Here we go again. Why are even @AskNationwide screwing their existing home insurance customers? Just got told I have a FORTY % increase in my premium for next year!! The @CooperativeBank did the same to me when I was a long time customer.

• 
  Danny Hughes (@dannyjames2913) reported 3 minutes ago

  Hi i switched over to u on the 24th August and my direct debits have not been transferred over and ive got bills to pay which will now be late can u help @AskNationwide

• 
  B (@scriptwren) reported 4 minutes ago

  @yawizzy @ChelleChipato @AskNationwide Sometimes these days it’s the best way to get proper customer service, that’s why. Why are you trying to police social media like this? Clearly they have exhausted face to face possibilities. What happened to decent customer service and a bit of empathy?

• 
  Chelle (@ChelleChipato) reported 6 minutes ago

  @AskNationwide also wanted an official letter from the university to confirm his acceptance because the UCAS codes he has received were insufficient (I kid you not). Also note that none of this is on their own website, this woman was just gate keeping and making stuff up 3/5

• 
  Tommybhoy79🍀🏴󠁧󠁢󠁳󠁣󠁴󠁿⚽ (@ruchillbhoy79) reported 9 minutes ago

  On hold to @AskNationwide fraud telephone line for over 30mins now....terrible customer service this 😡

• 
  REALLY SCARY GUY📎 (@fucking_scary) reported 10 minutes ago

  @AskNationwide Can’t log into my mobile account since I got a new phone, called one of your guys like a month ago & he said I’d get a new passnumber in the post which never arrived. Now when I try to call, the ai doesn’t understand the problem & eventually puts me on hold just to be hung up on

• 
  Heather Finlay 🕊️KPSS💚🤍💜 (@LuxuryMoon) reported 11 minutes ago

  @AskNationwide Your new style layout for online banking is very poor and much worse than the current one. I sent a message a couple of days ago saying that I don’t want to switch but received no reply. The old style holds the information on one page . With a grid format that makes it easier to see and find a transaction . The new one is all over the place , disorganised and forces me to scroll up and down constantly . It seems that you have gone for a system that suits your tech staff but not your actual customers How do I retain the old style? I feel so strongly about this that I will move to another bank if forced to use the new style

• 
  SMV (@MissSmallVoice) reported 14 minutes ago

  @AskNationwide Thanks for your message. The web site was fine as it was - nice & compact & easy to use. Unless 100s of customers asked for the same changes, don't see why you make things worse.

• 
  daisy macvicar (@daisy_macvicar) reported 18 minutes ago

  @AskNationwide I’ve tried to change my address on my account multiple times but it keeps saying there’s a service issue. I don’t stay at the address that’s on my account but I have received letters to my current address

• 
  Alex Birch (@alexbirch1992) reported 19 minutes ago

  @AskNationwide @steph_wass Can confirm there is an issue - no pending payments from today and problems getting into the app