Nationwide status: access issues and outage reports

Problems in the last 24 hours in Hengoed, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Hengoed, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Hengoed, Wales

Latest outage, problems and issue reports in Hengoed and nearby locations:

• 
  Shane Andrews MBE (@gingio) reported 9 seconds ago from Cardiff, Wales

  @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

• 
  Scott Poole (@ScottAPoole) reported 9 minutes ago from Cardiff, Wales

  @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

• 
  paul stevens (@paultimstevens) reported 43 minutes ago from Cardiff, Wales

  @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rab (@BigRab_1) reported 8 minutes ago

  @AskNationwide Payment service providers and e-money issuers must normally respond to certain types of complaints within 15 business days. If they can't provide a final response within 15 business days, for reasons beyond their control, they must explain the reasons for the delay. You must -

• 
  AJ (@schwiftysauce) reported 9 minutes ago

  What a surprise @AskNationwide down again 😭 why is it ALWAYS when I go out with my toddler trying to be Independent and end up looking like I don't have money in the bank - card declines.. there's a message on the app saying its down, It's always down, hard in a cashless society

• 
  Tom Neal (@Union_Tom) reported 10 minutes ago

  @AskNationwide Do you do joint savings accounts? Difficult to find this out on your website.

• 
  Craig (@NnMonky) reported 11 minutes ago

  @AskNationwide your iOS app has an issue, when using the app switching on my device then returning to the banking app I get only a picture of “blurry trees” - I have to restart to get back into my accounts. Tried reinstalling, no dice

• 
  Joe Sims (@JoeSims10) reported 17 minutes ago

  @AskNationwide I did. I’m looking to speak to your complaints department ASAP. Our only experience with your insurance service and it’s been abysmal. Not at all commensurate with the level of customer service a so say valued customer should be entitled to as a bare minimum? So disappointed

• 
  AJ (@schwiftysauce) reported 17 minutes ago

  @AskNationwide Oh okay, thanks, it declined and I saw the message so assumed the 2 were related, there was more than enough in there, perhaps it was a connection error and would have worked if i tried again, I've been able to use it since. It has happened a few times and left me stranded.

• 
  Rescue193uk & Arrow (@rescue193uk) reported 19 minutes ago

  @AskNationwide payment issues with accounts again??? Is this more NWBS IT issues, seems to be a fairly regular occurrence these days. When do you expect the issue to be rectified. thanks - a nationwide account holder

• 
  stevie (@stevie2612) reported 19 minutes ago

  @AskNationwide will this "issue" you're having with outgoing payments delay my car insurance direct debit? I've got to say, this is becoming a regular "issue"

• 
  elizabeth houlton schofield (@schofieldwriter) reported 21 minutes ago

  @AskNationwide Hi, over 40 minutes waiting on the phone today, and the website is opaque about how to close my FROB. I need my money...

• 
  Sonia B 💙 (@soniabsuffolk) reported 23 minutes ago

  @AskNationwide can you please provide updates on your current issues with payments please. I'm currently on the phone to your call centre and the person I'm speaking to has no idea there's a problem. Is this fault affecting debit card use and/or cash withdrawals too?