Nationwide

Is Nationwide down in Hengoed, Caerphilly County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Hengoed, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Hengoed, Caerphilly County Borough, Wales 11/21/2025 13:05

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Website (21%)

    Website (21%)

  3. Login (10%)

    Login (10%)

  4. Transactions (7%)

    Transactions (7%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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Nationwide Issues Reports Near Hengoed, Wales

Latest outage, problems and issue reports in Hengoed and nearby locations:

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • a_lidwell Anne Lidwell (@a_lidwell) reported

    @yiuie @AskNationwide My credit card was declined this morning. When I eventually got through to Nationwide I was told that I was one of a number of people who had been blocked by an IT error. I was then unblocked and transaction went through later. Surprised they didn't tell you that in the tweet.

  • yiuie Yiuwin Tsang (@yiuie) reported

    @AskNationwide hey! On hold for 30mins trying to sort out my ccard being declined - is there an outage?

  • Bobbygogo David Norris (@Bobbygogo) reported

    @AskNationwide is there a problem with card payments. Card was declined. On hold for over 50 minutes?

  • fifijo5 Fifi 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@fifijo5) reported

    @AskNationwide I’ve been on hold for 40 minutes to your “helpline”, what’s going on. My credit card has been declined for no reason. Do you have technical problems and if so, why are you not publicizing it? Shocking service!

  • bygrhel Helen B (@bygrhel) reported

    @AskNationwide Downdetector reporting payment card problems at Nationwide

  • a_lidwell Anne Lidwell (@a_lidwell) reported

    @rstar666 @AskNationwide @BBCNews So glad to see someone else asking about this. I have been having problems for a couple of months and was initially told it was just me. Have exchanged countless secure messages. Getting apologies now but no resolution. Having c card blocked today by IT error was last straw!

  • CerianJohn Cerian 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@CerianJohn) reported

    @bygrhel @AskNationwide It took me over 20 minutes to get through by which time my shopping had been put back on the shelf I can't believe they did nothing to resolve or broadcast the problem, just expected customers to wait on the phone to sort it out themselves

  • bygrhel Helen B (@bygrhel) reported

    @AskNationwide Credit card declined at two different retailers. Is there a problem?

  • CerianJohn Cerian 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@CerianJohn) reported

    @AskNationwide I was told it was a "system error" affecting a lot of customers, I'm surprised you need to ask tbh...

  • lady_sara73 Sarah Henderson 💙 (@lady_sara73) reported

    @AskNationwide my ccard has been declined twice today. Is there a problem? Tried ringing to ask but gave up as queue too long.