Nationwide

Is Nationwide down in Hengoed, Caerphilly County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Hengoed, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Hengoed, Caerphilly County Borough, Wales 01/14/2026 09:05

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (33%)

    Mobile App (33%)

  2. Website (27%)

    Website (27%)

  3. Login (20%)

    Login (20%)

  4. Transactions (14%)

    Transactions (14%)

  5. Withdrawals (4%)

    Withdrawals (4%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

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Nationwide Issues Reports Near Hengoed, Wales

Latest outage, problems and issue reports in Hengoed and nearby locations:

  • banners63 LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported from Cardiff, Wales

    @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    I've been a loyal @AskNationwide customer for 10+ years because their service was always great. Last week I tried to upgrade my account to a paid, plus account. I now have 3 accounts, multiple credit searches, multiple 1hr phone calls getting nowhere and numerous fob offs. Bye.

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • misstew Laura R (@misstew) reported

    @AskNationwide hello, I’ve had 2 outgoing payments leave my account this month that I didn’t not authorise. Neither retailer can find my card being used on their systems. I’ve never used it to shop with either of them. Please can you help

  • DamzelinEssex Dami (@DamzelinEssex) reported

    @AskNationwide Becky, thank you for your help. However from the reviews I can see on Trust Pilot, there is no real solution so I'll just wait for them to sort this out and change providers later on.

  • hayleyjayneread Hayley Jayne (@hayleyjayneread) reported

    @AskNationwide hi. Don’t know if you can help, my aunt took some money out at a cash machine in Morrisons, Loughton. Took £30 out, got a slip of paper receipt. Apparently the machine is known to be playing out. She waited ages and the £30 never came out.

  • DamzelinEssex Dami (@DamzelinEssex) reported

    Hello @AskNationwide. How do I contact the insurance people with no phone access???

  • oldladycomps 🍀 Old Lady Louise 🍀 (@oldladycomps) reported

    Really slow in @AskNationwide in Braintree branch. Only 2 counters open both dealing with complicated transactions. Been in the queue for 15 mins already waiting to pay in coins 🫣 Hoping to be out by lunch time!

  • PsychologyMike Mike Marriott (@PsychologyMike) reported

    @AskNationwide My kids have FlexOne accounts. They want to put a little aside monthly, but for instant access. Are they allowed a second FlexOne account, or is there an instant access saving option? Both under 16

  • rob1wheeler Robyn Wheeler (@rob1wheeler) reported

    @AskNationwide hi, I’ve been trying to pay an invoice for a few days but every-time a note comes up saying there is an issue and to try again later. Please can you check to see if there’s any issue? They bank with NatWest if that an issue? Thanks

  • pompeylauren Lauren Culverwell (she/her) (@pompeylauren) reported

    @AskNationwide is the app down? I haven’t been able to open it all day. Thanks

  • MM8485550 Muhammad Miah (@MM8485550) reported

    @AskNationwide I can't see the chat to us function on the website. Can i use live chat from the app? Also Will my online banking be deleted later automatically as i have no accounts with you anymore?

  • JoeySCFC97 Joseph Pollard (@JoeySCFC97) reported

    @AskNationwide My bank card isn’t working online,can anyone help?