Nationwide

Is Nationwide down in Hengoed, Caerphilly County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Hengoed, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Hengoed, Caerphilly County Borough, Wales 12/17/2025 01:20

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (40%)

    Mobile App (40%)

  2. Website (25%)

    Website (25%)

  3. Login (17%)

    Login (17%)

  4. Transactions (13%)

    Transactions (13%)

  5. Transfer (4%)

    Transfer (4%)

  6. Withdrawals (2%)

    Withdrawals (2%)

Community Discussion

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Nationwide Issues Reports Near Hengoed, Wales

Latest outage, problems and issue reports in Hengoed and nearby locations:

  • banners63 LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported from Cardiff, Wales

    @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    I've been a loyal @AskNationwide customer for 10+ years because their service was always great. Last week I tried to upgrade my account to a paid, plus account. I now have 3 accounts, multiple credit searches, multiple 1hr phone calls getting nowhere and numerous fob offs. Bye.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • Snowcatt Snowcatt🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Snowcatt) reported

    @AskNationwide Tks for your quick response. I have to disagree that is quicker. Not for the user. And does not allow for clear & concise explanation of the problem. Do not understand how is quicker. Also not obv that a reply has been sent via bot.

  • MsSmileyBBT Miss B... Keystone (@MsSmileyBBT) reported

    @AskNationwide I have been unable to access my online banking for nearly 2 weeks now. I have not been able to use my account effectively I need someone to contact me about this.

  • Snowcatt Snowcatt🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Snowcatt) reported

    @AskNationwide Hi Scott. I can view in chat box window but it is small and not the same as being able to view a secure msg like I used to be able to do. The chat box option is slow to get to the right place and/or human. Might be better for NW but poor service for customer!

  • sheilabrownowl SHEILA BROWN (@sheilabrownowl) reported

    @AskNationwide I can’t find how to set up a direct debit in the mobile app. Can you help please?

  • sfmmonkeytennis monkeytennis (@sfmmonkeytennis) reported

    @AskNationwide @McDonaldsUK So how come your not stopping people buy poison food ? Your very concerned about us buying #Bitcoin  ,to the extent your restricting our ability to do so but your evangelising about your customers eating utter garbage..........

  • jackie891 Jax (@jackie891) reported

    @AskNationwide Ha that’s a joke! Been in the phone with an adviser for 34 mins who has no clue what she is talking about keeps saying I list my card which is not the case at all! Horrible service

  • TKoppite TheGreatKoppite (@TKoppite) reported

    @AskNationwide Already did. A reply might help.

  • user96014341 user (@user96014341) reported

    @AskNationwide Is the Nationwide Online Banking App down? When i try and open it it says that there is a problem

  • user96014341 user (@user96014341) reported

    @AskNationwide Does this mean that there is a problem with my bank?

  • DrMHush1 Dr_M_Hush (@DrMHush1) reported

    So whilst I would award @AskNationwide a well deserved 0/10 for both banking and customer service, please will you pass on that Laura at the Peebles branch is absolutely wonderful and frankly you don’t deserve her.