Nationwide

Is Nationwide down in Hengoed, Caerphilly County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Hengoed, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Hengoed, Caerphilly County Borough, Wales 12/12/2025 15:55

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (35%)

    Mobile App (35%)

  2. Website (24%)

    Website (24%)

  3. Login (19%)

    Login (19%)

  4. Transactions (14%)

    Transactions (14%)

  5. Transfer (5%)

    Transfer (5%)

  6. Withdrawals (3%)

    Withdrawals (3%)

Community Discussion

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Nationwide Issues Reports Near Hengoed, Wales

Latest outage, problems and issue reports in Hengoed and nearby locations:

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

  • banners63 LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported from Cardiff, Wales

    @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    I've been a loyal @AskNationwide customer for 10+ years because their service was always great. Last week I tried to upgrade my account to a paid, plus account. I now have 3 accounts, multiple credit searches, multiple 1hr phone calls getting nowhere and numerous fob offs. Bye.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • StveoJ jamie steven FLABIO (@StveoJ) reported

    @AskNationwide So not just savers then? It would be gr8 to see nwide put money where mouth is on this with mortgages & not pass on all rate increases which are having massive impact on me, 9/9 increases passed on to me so far in 202w as you’re unable to help switch due to my circs so am stuck

  • EJ_sketches Emma-Jane (@EJ_sketches) reported

    @AskNationwide I can already access online banking, but I need help with this particular account. When I opened it, a debit card was sent to the person, but as they have dementia, they’ve lost it and torn up the PIN letter. If I order a replacement, the same thing will happen.

  • clair_howcroft clair howcroft (@clair_howcroft) reported

    Hi @AskNationwide I’ve been extremely disappointed with the recent service or should I say no service I have received. I put in a credit card dispute on the 16th November and I’ve heard absolutely nothing since. The confirmation email stated I would hear back in 2-4 weeks.

  • Graham10928755 Graham (@Graham10928755) reported

    @AskNationwide my wages not in my account today my employer says their is problem with payments

  • GrahamSkinner77 Graham Skinner (@GrahamSkinner77) reported

    @AskNationwide I have the issue resolved but not the way you recommended, when I tried your method I was told the office was closed until tomorrow morning. Like I said, it’s all sorted now. Thanks

  • hannahl_dawson Hannah Dawson (@hannahl_dawson) reported

    @AskNationwide Hi, my parents have insurance with you and have been loyal customers. They have been without heating for days due to a burst pipe and are getting ill - they are getting nothing from your customer service staff

  • richardhallam Richard Hallam (@richardhallam) reported

    @TheAA_UK @AskNationwide Trade description act fourth emergency service

  • w33063794 w (@w33063794) reported

    @AskNationwide payment due always in by 12.30am not arrived seeing reports of others saying the same over social media when will your issues be sorted

  • feprice25659765 feprice (@feprice25659765) reported

    Worst customer services ever from @lifestyleservicesgroup @AskNationwide should be questioning their service provider for mobile phone cover. Shocking. Missing air pods. No accountability and shoddy phone repair aswell.

  • nigerianfaucet Cian (@nigerianfaucet) reported

    @AskNationwide Opened January 2020, it’s a help-to-buy ISA.