Nationwide

Is Nationwide down in Hengoed, Caerphilly County Borough, Wales?

Some problems detected

Users are reporting problems related to: website, login and mobile app.

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Hengoed, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Hengoed, Caerphilly County Borough, Wales 09/15/2025 10:40

September 15: Problems at Nationwide

Nationwide is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Website (27%)

    Website (27%)

  2. Login (25%)

    Login (25%)

  3. Mobile App (24%)

    Mobile App (24%)

  4. Transactions (16%)

    Transactions (16%)

  5. Transfer (6%)

    Transfer (6%)

  6. Withdrawals (2%)

    Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Hengoed, Wales

Latest outage, problems and issue reports in Hengoed and nearby locations:

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • claire281811 Claire (@claire281811) reported

    @AskNationwide your wickford branch cash machine has just eaten some cash I've deposited. I can't speak to anyone. I need help but there is literally no useful numbers or info anywhere.

  • tubiesuk Will 🇺🇦 (@tubiesuk) reported

    @AskNationwide have a payment coming in from Ireland. It was sent on Friday. When will this clear? As it’s a SEPA payment, surely this shouldn’t take more than 1 working day??

  • tomdiddytom Tom Smith (@tomdiddytom) reported

    @AskNationwide Hi, have there been any problems with the app at all? Yesterday it was saying technical difficulties and today it’s asking me to change my pin without giving me the chance to log in. Many thanks, Tom.

  • CPExtraordinare ClaireExtraordinaire (@CPExtraordinare) reported

    @payneo81 @HalifaxBank No! You should go to @AskNationwide who will charge you £13 a month for a better service!

  • morganAJ_xox Morgan xox (@morganAJ_xox) reported

    @AskNationwide hey I’m tryna pay a credit card off but keeps declining but I have money in there ? Can you help .

  • annewmc Anne Mc (@annewmc) reported

    @AskNationwide That is really annoying. I didn’t want a paper statement, I wanted to browse back and save a copy for later. Banks encourage customers to go paperless but then don’t provide full electronic access. I don’t have access to a scanner now I am working from home.

  • Toany80704880 Toany (@Toany80704880) reported

    @AskNationwide Your live chat system does not have anybody from the credit card system on it. Why not? If you had a member on from the credit card system with access to the it system you could answer more of the customer's queries. Now. With a broken secure messaging sysstem we have nothing

  • Toany80704880 Toany (@Toany80704880) reported

    @AskNationwide I need to change my bank then. You do not have anyway to contact apart from international phone call. I need my money where I have access to it

  • Real_Cazbarr 𝓒𝓐𝓩𝓑𝓐𝓡𝓡🌹 🎗️👩‍🦼🦻 (@Real_Cazbarr) reported

    @AskNationwide Hi, the only thing close to what you say is "Report unknown transaction" I don't see Get help with card transaction. Sorry.

  • JarnieGodwinArt Jarnie Godwin (@JarnieGodwinArt) reported

    @AskNationwide problems with online banking today. Can't open accounts #websiteproblems #CustomerService