Nationwide status: access issues and outage reports

Problems in the last 24 hours in Gamlingay, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Gamlingay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Gamlingay, England

Latest outage, problems and issue reports in Gamlingay and nearby locations:

• 
  The Wife & Me (@thewifeandme) reported 10 minutes ago from Bedford, England

  @AskNationwide help please. I cant seem to change the 'reference' for a payment if I am paying someone that I've paid before on your app. Most frustrating 🤔 Any clues?

• 
  Andrew Harmsworth FRAS 😷 (@harmsy) reported 31 minutes ago from Oakington and Westwick, England

  Interest rate has gone up on our @AskNationwide mortgage, so of course our monthly payment has gone *down* £74 per month. Interest rates should go UP more often please! I think their software has a bug…

• 
  Andy Sexton (@Andybedfordblue) reported 35 minutes ago from Bedford, England

  @AskNationwide why is your service so poor, I spend ages trying to get through then you cut me off !

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Robstar 🚀 (@roballport) reported 7 minutes ago

  @AskNationwide Your mobile app is great, your in branch customer service is spectacular. Your internet banking site however is awful, looking like it's from the early 2000's. Logging on to internet banking feels like I'm dealing with a different company🫤

• 
  Gillian Perris (@GillianPerris) reported 13 minutes ago

  @AskNationwide I've been on hold on the phone for an hour and on hold with a chat bot for 30 mins who then cut me off and still no answer to my question. Poor customer services. Any ideas how I can speak to a real person to answer my simple question?

• 
  Steve Scrase (@StevenScrase) reported 17 minutes ago

  @AskNationwide @AskNationwide Shocked by the lack of support from you. As a customer with documented neurological and spinal issues, your refusal to adapt your communication style is a breach of the Equality Act. I need a specialist to contact me who understands 'Vulnerable Customer' protocols.

• 
  Ross (@enakssor) reported 21 minutes ago

  @AskNationwide had a payment sent to me from another nationwide account but haven’t received it yet, whats the issue?

• 
  Vibes (@Vibes8432) reported 22 minutes ago

  Unable to make a small SEPA payment the one time I actually want it to work. Chat agent was useless told me there might be a glitch. Seriously @AskNationwide is this the level of support for a core business function?

• 
  Darren Woods (@spinneywoods) reported 22 minutes ago

  @AskNationwide must say very unhelpful with a concern about my account not good customer service

• 
  Diana Kimpton (@dianakimpton) reported 22 minutes ago

  @AskNationwide I’ve already called. That’s why I know there really is a problem. You aren’t doing anything to warn customers about it so I thought I’d do it myself.

• 
  Phil (@trollied) reported 23 minutes ago

  @Claire__McClean @AskNationwide You have a physical card with the number on. Apple Pay uses a completely different number that nobody has access to. You need to talk to the vendor that you did the transaction with & they will know how to refund you.

• 
  Barry O'Neill (@BCJONeill) reported 24 minutes ago

  @AskNationwide Maybe you could just pass it on for me in true customer focused tradition Nathan?

• 
  Diana Kimpton (@dianakimpton) reported 26 minutes ago

  @AskNationwide I’ve already spent an hour on chat trying to log a complaint. Tortuously slow and very frustrating.