Nationwide status: access issues and outage reports

Problems in the last 24 hours in Cowdenbeath, Scotland

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Cowdenbeath, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cowdenbeath, Scotland

The most recent Nationwide outage reports came from the following cities: Edinburgh.

City	Problem Type	Report Time
Edinburgh	Login	18 days ago
Edinburgh	Transactions	1 month ago
Dunfermline	Mobile App	4 months ago
Edinburgh	Website	4 months ago
Edinburgh	Website	6 months ago
Edinburgh	Website	6 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Cowdenbeath, Scotland

Latest outage, problems and issue reports in Cowdenbeath and nearby locations:

• 
  David Barclay (@44dbarc) reported 6 minutes ago from Kirkcaldy, Scotland

  @AskNationwide I'm having frequent problems with Google pay and my registered flex account card which is declined every 6th transaction. Is this normal given we have to use this multiple times a day. For small amounts nowhere near the £100 limit

• 
  David Barclay (@44dbarc) reported 7 minutes ago from Kirkcaldy, Scotland

  @AskNationwide The issue is the contactless phone payments not the card. I rarely carry cards now. Doesn't look like there is an answer to this at present other than always carrying card and phone. Makes Samsung and Google pay pointless as a result

• 
  Rachael Santangelo (@Beleza_Rach) reported 11 minutes ago from Edinburgh, Scotland

  @AskNationwide I've tried before. They just say no block on card..I appreciate security is important but often I end up using another providers card and just transfer the money

• 
  Stephanie Ashford (@steph_ashford) reported 31 minutes ago from Edinburgh, Scotland

  @AskNationwide Hello. I think there's a problem with the deposit slot on the external machine at your South St Andrew Street, Edinburgh branch. I've had a cheque and notes returned, bunched up, twice over the last 2 weeks.

• 
  Rachael Santangelo (@Beleza_Rach) reported 38 minutes ago from Edinburgh, Scotland

  @AskNationwide Come on now. So all these merchants are the problem but they accept my bank of Scotland debit card and santander one no problem. The problem is most definitely with yourselves

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joy Brooks (@JoyBrooks99) reported 6 minutes ago

  @AskNationwide Will someone please answer post or the phone or call back. Every avenue to communicate with customers service is blocked. Call backs don't register as an incoming call so these are missed and you have to go through the whole rigmarole again.

• 
  Roy Beecham 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇺🇸 (@roy_beecham) reported 7 minutes ago

  @AskNationwide I’ve just waited 20 minutes holding on the phone for help with your app and was told what to do and it didn’t work. I now have an option. Ring again and waste another 20 minutes or tell the world how useless you are. I’ll go for the latter 🤬

• 
  Magic Cram Crock (@craig13mcc) reported 12 minutes ago

  @AskNationwide Evening guys, I've just had a "technical issue which wasn't my fault" message when trying to apply/open an account. Are you able to help me with this or point me to the correct team or number please. Cheers Craig

• 
  Sarcastic Fringehead (@Pragjag) reported 17 minutes ago

  Is @AskNationwide having a bit of a nightmare? Last night I couldn’t make an online banking payment (it went through OK this morning) and now a ticketing site can’t contact them.

• 
  louise 🍃 (@louise_crossing) reported 17 minutes ago

  @AskNationwide not happy with your service. Was told my switch was successful and account will be credited as was all criteria done and ive had someone say opposite and go back and say no longer valid. You advertised it till the 4th march so any application before should be fine

• 
  Barry O'Neill (@BCJONeill) reported 18 minutes ago

  @AskNationwide Your new look appears to be flawed. No way to specify a specific date range for transactions and then print ALL of them in a single document, which means no saving them as a PDF either. Please fix this before you do away with the old format. Unhappy customer.

• 
  Rachel small (@rachismall) reported 19 minutes ago

  1/2 WARNING to customers, immensely disappointed with @AskNationwide, been a loyal customer with my mortgage, never missed a payment, kept my house in great condition that it sells in 5 days! Having to move as my dad is palliative and I want to care for him, like I did my mum.

• 
  🌬️Yaga💨💨💨 (@Yaga_42o) reported 19 minutes ago

  today I had to contact @AskNationwide because one of my kid trust fund account went missing from my banking app. Turns out the address was incorrect. No letter to tell me there’s an issue, just removed the account. Only removed one account even though both have the same issue.

• 
  🌍🌳🐟🙉Ady🤔 (@AdyG28) reported 19 minutes ago

  @AskNationwide I opened a triple access ISA last October which started at 4%, now it's been reduced to 3.3%. Meanwhile in the app you're offering new triple access ISA deals at 4%. Why have you reduced my current one, while offering new deals at the higher rate mine started at?

• 
  #Dalekphobia a.k.a. #anti_Dalek_hatred tsar (@bindon) reported 29 minutes ago

  @AskNationwide The "new look" on the customer web portal is atrocious. You must create an option to keep the previous format permanently! I would switch banks, but I've been a customer for 40 years. Hopefully you will get over whatever it is ur design team are going thru & go back to how it was