Nationwide status: access issues and outage reports

Problems in the last 24 hours in Cinderford, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Cinderford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Cinderford, England

Latest outage, problems and issue reports in Cinderford and nearby locations:

• 
  Will Hartshorn (@will_hartshorn) reported 49 minutes ago from Hardwicke, England

  @AskNationwide it was supposed to be completing day for my partner to buy her new house, but because your systems aren’t working she is now having to find other accommodation unless this is sorted by 5 pm, is there a line where you can sort this asap.

• 
  Steven Garratt (@SteveMonLabour) reported 60 minutes ago from Monmouth, Wales

  @AskNationwide My card wouldn't work when I tried to leave a car park at 18.15 tonight. Payment was denied on my NCP parking pass. Was there an national issue?

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Susan Jarvis (@AttonSusan) reported 6 minutes ago

  @AskNationwide Is this a continuation of the technical issues being experienced all over the long Easter weekend? I have several accounts with Nationwide and have never been cancelled due to "the results of [your] final checks"! (Whatever they are...)

• 
  Eda Gumush (@cicekeda73) reported 17 minutes ago

  @AskNationwide are your online services not working? Your status says normal but I’m having trouble transferring money into accounts from one account into another? Please help

• 
  JTB (@fimbisj) reported 18 minutes ago

  @AskNationwide why is your telephone number for customers 03457302011 such rubbish? What’s wrong with just answering the phone? Why does AI have to be involved? when using callback it rings twice and hangs up. Your branch staff are brilliant your telephone service is terrible

• 
  Tom Morgan (@twmorgan11) reported 19 minutes ago

  @AskNationwide No problem I'm sorted speaking to your agent now – but you should have a look at that in your app UX, as it's completely bonkers to ask a user to insert the lost card to replace their lost card

• 
  All Mark (@MarkAll19523693) reported 23 minutes ago

  @AskNationwide I make a regular payment every month to an existing payee. However today it is asking me to use a card reader. It never asks me to use a card reader for existing payee. I have never had a card reader. What is going on? Is this a temporary glitch?

• 
  Jonathan Leigh (@LeighJonathan) reported 23 minutes ago

  @AskNationwide Nationwide say the website changes are in response to customer feedback. I'm a customer and I was not asked! The new online account format is appalling: the transaction type, description, and reference are not visible at a glance. Please leave the old format as an option.

• 
  john tarrant (@johntarrant16) reported 25 minutes ago

  @AskNationwide Why will no one speak to me. You online banking is not working and no one in Nationwide cares.

• 
  Neve (@nevesunhappy) reported 28 minutes ago

  @AskNationwide app down? I cannot pay for anything from my phone, the app says my account does not exist ..

• 
  Georgina Grimwood (@_GeorginaMG) reported 28 minutes ago

  Hey @AskNationwide , this new “push notification” instead of payment due text message is useless and no way near as effective. Fix it please.

• 
  Chartman69 (@WhatFuckwittery) reported 29 minutes ago

  @AskNationwide customer service ? Absolute joke ! 🤬