Nationwide status: access issues and outage reports

Problems in the last 24 hours in Chesterfield, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Chesterfield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Chesterfield, England

The most recent Nationwide outage reports came from the following cities: Sheffield, and Chesterfield.

City	Problem Type	Report Time
Sheffield	Login	9 days ago
Chesterfield	Login	22 days ago
Sheffield	Website	29 days ago
Sheffield	Website	3 months ago
Sutton in Ashfield	Mobile App	5 months ago
Alfreton	Transactions	8 months ago

Community Discussion

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Nationwide Issues Reports Near Chesterfield, England

Latest outage, problems and issue reports in Chesterfield and nearby locations:

• 
  Gemma Fox (@GemEFox) reported 20 minutes ago from Sheffield, England

  @AskNationwide What hasn't gone wrong. The latest is being able to get hold of the team dealing with our issue that they should have responded to 2 weeks ago. They will only contact solicitors via letter that has to be resent out!! Ive been a 'member' over 20 years and won't be for much longer.

• 
  Scotty (@ScottyG____) reported 26 minutes ago from Sheffield, England

  @AskNationwide payments down all day. Absolutely terrible.

• 
  'Wee' ***** McSnatch (@WillyMcSnatch) reported 28 minutes ago from Stonebroom, England

  @AskNationwide @FabVeronika So you copied and pasted a generic response! Terrible service.

• 
  'Wee' ***** McSnatch (@WillyMcSnatch) reported 31 minutes ago from Stonebroom, England

  @AskNationwide My son's disability living allowance and tax credits seem to have disappeared into the ether after my partner transferred them into my account this morning. People rely on this service to live from day to day so this really is not good enough!!

• 
  Kerri Pearch (@ladymuck1978) reported 33 minutes ago from Derbyshire, England

  @AskNationwide My Dad just been into Derby branch as hundreds of ££ removed from his account & he doesn’t know how. Unfortunately they couldn’t help him or tell him about the transaction. Can you suggest anything? His card may have been cloned? It’s for a purchase he hasn’t made

• 
  chantellejadee (@chantellejade93) reported 40 minutes ago from Derbyshire, England

  @AskNationwide hi I’m due my UC payment today and it’s normally in by now? Is the payments down again?

• 
  Scotty (@ScottyG____) reported 45 minutes ago from Sheffield, England

  @adamsolomons5 @AskNationwide Yes, they have finally admitted there is an issue. Complaint raised. Service appalling, third time in a week major outages.

• 
  Scotty (@ScottyG____) reported 51 minutes ago from Sheffield, England

  @AskNationwide problems with payments again!

• 
  Scotty (@ScottyG____) reported 53 minutes ago from Sheffield, England

  @AskNationwide payments down again? Money sent but transaction declining!

• 
  scott walker (@scott_walker_14) reported 56 minutes ago from Alfreton, England

  @AskNationwide Can we get a straight answer please? To get your new interest rate on my variable rate triple access ISA 12 that was opened 2 weeks ago, do I have to close it tommorow and open a new one exactly the same?

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stu (@StuMcalister) reported 2 minutes ago

  @AskNationwide hello. I’m trying to cancel a direct debit I have with a long-standing supplier. Finding it tricky. Could you help me please?

• 
  Dáireo (@Alpha2007D) reported 4 minutes ago

  Defo time to move accounts from @firstdirect to @AskNationwide. Went to my local post office—issue with their machine. Then local HSBC doesn’t accept cash & pointed to a branch in Reading! 🙄 Nationwide actually invested in a branch here. Tell me why I should stay, FD? 🛑👇

• 
  Z 💬 (@ZC1337) reported 6 minutes ago

  @AskNationwide why are your services down? I’m trying to pay my rent and you’re not available to take my call to assist me. Not helpful!

• 
  Mark (@MorganMF9867) reported 6 minutes ago

  @AskNationwide 5 attempts to log in. 5 messages saying you're experiencing technical problems

• 
  Small School RETIRED Teacher🙋🏻‍♂️ (@SmallSchool_KS2) reported 6 minutes ago

  @benjaminlfc @AskNationwide @ragrace1967 So your problem is..,?

• 
  Tom Morgan (@twmorgan11) reported 7 minutes ago

  @AskNationwide No problem I'm sorted speaking to your agent now – but you should have a look at that in your app UX, as it's completely bonkers to ask a user to insert the lost card to replace their lost card

• 
  Sheridan Birtwistle (@twwooer) reported 7 minutes ago

  @AskNationwide Hi Josephine, I think Nationwide should issue a statement explaining why it is ignoring the experts

• 
  Tommybhoy79🍀🏴󠁧󠁢󠁳󠁣󠁴󠁿⚽ (@ruchillbhoy79) reported 7 minutes ago

  On hold to @AskNationwide fraud telephone line for over 30mins now....terrible customer service this 😡

• 
  Tom Morgan (@twmorgan11) reported 9 minutes ago

  Some absolute golden UX fails from @AskNationwide trying to report a lost card. 1) 'Please have your credit card to hand to report your lost card'. 2) 'Please insert your card into your card reader to report your lost card. Don't have a card reader? No problem.'

• 
  Sheridan Birtwistle (@twwooer) reported 16 minutes ago

  @AskNationwide UK National Cyber Security Centre recommends passkeys. Nationwide does not appear to have issued a statement about why it does not use them for banking. As your customer I would like a statement please about when you will adopt passkeys