Nationwide status: access issues and outage reports

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Caerphilly, Wales

The most recent Nationwide outage reports came from the following cities: Blackwood.

City	Problem Type	Report Time
Blackwood	Login	16 days ago
Cardiff	Login	1 year ago
Cardiff	Website	1 year ago
Pontypool	Mobile App	1 year ago
Bargoed	Login	1 year ago
Newport	Transactions	1 year ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

• 
  Scott Poole (@ScottAPoole) reported 13 minutes ago from Cardiff, Wales

  @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

• 
  Benjamin Hartrey (@benj8min) reported 15 minutes ago from Cardiff, Wales

  I've been a loyal @AskNationwide customer for 10+ years because their service was always great. Last week I tried to upgrade my account to a paid, plus account. I now have 3 accounts, multiple credit searches, multiple 1hr phone calls getting nowhere and numerous fob offs. Bye.

• 
  LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported 21 minutes ago from Cardiff, Wales

  @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

• 
  Shane Andrews MBE (@gingio) reported 21 minutes ago from Cardiff, Wales

  @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

• 
  paul stevens (@paultimstevens) reported 24 minutes ago from Cardiff, Wales

  @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

• 
  Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported 35 minutes ago from Newport, Wales

  @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michelle Bills (@shellbills) reported 1 minute ago

  @AskNationwide why is it when my card payments go through drop onto my statement then stay in pending caused my account to go into a minus to be told by an advisor nothing we can do have been advise it are aware of this issue was told 24 hours ago it would be fixed within 3 hour

• 
  Jordan (@JordanPostingX) reported 2 minutes ago

  @AskNationwide Good morning. When the email is sent saying "we've popped you a new card in the post", is that sent as soon as it goes to the postal service or when the post is due for delivery and do you send First Class or Second Class please? Thanks.

• 
  Professor Adam Taylor (@Adatomy) reported 3 minutes ago

  In germany and cant use #visa cards to pay due to system failure. Not sure what thats about but thankfully had a small amount of cash or would be washing dishes. Waiter tells me its "europe-wide" issue? @AskNationwide any idea if this is a wider system issue or me specific 🤔

• 
  Kieran Byng (@ISaveDolphins) reported 5 minutes ago

  @AskNationwide can we talk about logging in online for mortgage details, login only allows 10 digits, my Acc No has 11. Thanks, Kieran

• 
  Helairmike (@helairmike) reported 5 minutes ago

  @AskNationwide complete disconnect between Nationwide travel insurance and their provider Aviva . It used to be simple but now it’s Aviva it’s impossible. Absolute nightmare trying to get hold of travel insurance documents and having paid £120 + premium

• 
  Kaleem Aftab (@aftabamon) reported 6 minutes ago

  @AskNationwide none of the numbers to call from abroad work? It's impossible to reach you!

• 
  Ivor Harper (@ivor_park_fin) reported 7 minutes ago

  @AskNationwide Here's a thing I learned today. Although you do offer interest only mortgages, if you have an existing customer who's on a repayment mortgage with you, you absolutely willl not permit them to switch TO an interest only arrangement. All of which leads me to ask:

• 
  nesswozere (@Nesswozere) reported 8 minutes ago

  @DebiEvansMatron @AskNationwide Ya think they are bad the Halifax are the upmost bag of **** EVER if ya heard what they have done to my deceased brother my days it’s horrific

• 
  OL (@LerryOwen) reported 16 minutes ago

  Hey @AskNationwide very disappointing you can’t open a ISA with yourselves online unless you’re an existing customer. Also very poor not to be able to transfer an existing isa in along with allowing this years allowance.

• 
  Phi (@PhiMorsou) reported 16 minutes ago

  @AskNationwide hi Nationwide, why can't I transfer money from my account to revolut? It is saying there is an issue at your end