Is Nationwide down in Caerphilly, Wales?

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Report a Problem

Full Outage Map

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Caerphilly and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

January 09: Problems at Nationwide

Nationwide is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

1. 

   Mobile App (34%)

2. 

   Website (23%)

3. 

   Login (20%)

4. 

   Transactions (16%)

5. 

   Withdrawals (5%)

6. 

   Transfer (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

• Scott Poole (@ScottAPoole) reported 11 minutes ago from Cardiff, Wales

  @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

• Shane Andrews MBE (@gingio) reported 55 minutes ago from Cardiff, Wales

  @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

• paul stevens (@paultimstevens) reported an hour ago from Cardiff, Wales

  @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• Sheryl Tipton FCIM CMktr (@SherylTipton) reported 6 minutes ago

  @AskNationwide have always been a loyal customer but today your #CustomerService was absolutely appalling and an example of what organisations shouldn’t be doing during Covid .. hours lost simply trying to resolve a simple issue #customerservicefail

• paula lye (@paulalye) reported 6 minutes ago

  @AskNationwide Think we may have closed it. We went into "other a/c services". Says it may take up to 7 days. Thank you all for your help. Please thank Jodie @Ipswich for helping us. Still not happy with overall customer service though!!

• Martin S (@Spindlow2) reported 9 minutes ago

  @AskNationwide If you could that would help as with quite a few BTL mortgages it would really help with managing and tracking them, and being as you are the same company surely it would be feasible to add it to your current app

• Flintworks (@flintworks) reported 10 minutes ago

  @AskNationwide the woman at your Garstang branch who had to deal with the **** shouting at her whilst she tried to calmly explain 'that due to covid restrictions...' deserves a to be mentioned in despatches at the very least. The only mistake she made was not offering to help

• NinjaCyborg (@NinjaCyborg) reported 13 minutes ago

  @AskNationwide Hey your 2FA system assumes all your customers are using your app AND have faceID or touchID support, and makes it really hard to get a SMS OTP instead. But many of your customers are old and DON'T have faceID and touchID. Sort it out.

• Emily Rimmer (@EmilySianER) reported 14 minutes ago

  @AskNationwide hello, is there a reason when you download a statement online it doesn’t show your name? 3-5 working days to have one posted out when a pdf would be easier is a bit annoying.

• Gail Burns (@gailrburns) reported 16 minutes ago

  @AskNationwide are your ridiculously short opening hours going to continue for much longer? No body who works can do any banking in your branches when they are open from 9-2 it is appalling customer service.

• Women's Fitness (@tracygibbons99) reported 24 minutes ago

  @AskNationwide my daughter has paid for a homebuyers survey but after two weeks it is still not even booked in. We have phoned the mortgage service 2 times but still no help. Why take the money and not even book, this delay is causing huge stress and a danger of loss of purchase

• Samantha Key (@BertieTheBear1) reported 25 minutes ago from Hambridge and Westport, England

  @AskNationwide where is my money? I've transferred a large amount from another isa provider and haven't seen it for a month! Terrible customer service 😡

• EileenCrosby (@Eiley_Kers) reported 26 minutes ago

  @AskNationwide Hi Karen. I am unable to log into online banking. Site will not load. Will check again soon thank you Could be local internet I guess