Nationwide

Is Nationwide down in Caerphilly, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Caerphilly and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Caerphilly, Wales 12/08/2025 07:25

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (42%)

    Mobile App (42%)

  2. Website (21%)

    Website (21%)

  3. Login (19%)

    Login (19%)

  4. Transactions (12%)

    Transactions (12%)

  5. Transfer (5%)

    Transfer (5%)

  6. Withdrawals (2%)

    Withdrawals (2%)

Community Discussion

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Nationwide Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    I've been a loyal @AskNationwide customer for 10+ years because their service was always great. Last week I tried to upgrade my account to a paid, plus account. I now have 3 accounts, multiple credit searches, multiple 1hr phone calls getting nowhere and numerous fob offs. Bye.

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

  • banners63 LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported from Cardiff, Wales

    @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • Gemma290982 Gemma Laz (@Gemma290982) reported

    @AskNationwide Hello, I am trying to close down 2 accounts and I have called and have been told I can do this through the app! How do I do this? Please help me with a guide on where to look! Thanks

  • thecarguy41 Rick The Car Guy (@thecarguy41) reported

    @AskNationwide @Rachel_Coombs Same problem. Time out. App up to date. No success

  • EmilyGoudge Emily 🍹 (@EmilyGoudge) reported

    @AskNationwide How long is this going to be going on for? When will I be able to transfer money again? I had the exact same issue yesterday morning too!

  • villanews11 Dan (@villanews11) reported

    @GemmaSherlock4 @AskNationwide I’ve been trying the last 20 mins I’m having the same issue

  • RohitDoel Rohit Doel (@RohitDoel) reported

    @AskNationwide. Is the banking app working. Can't seem to transfer my money between accounts, it keeps timing out.

  • b_lwhite b_lwhite (@b_lwhite) reported

    @AskNationwide Thanks for the reply but I meet all of the above criteria so I don't think it's an issue at my end. The app was working fine until yesterday

  • MrMallardIT Mr Mallard (@MrMallardIT) reported

    @matt40k Tell me about it. Not yet... @AskNationwide seem to be the most willing to help currently!

  • CamillaWatkins_ Camilla W (@CamillaWatkins_) reported

    @AskNationwide Android which apparently has an issue right now

  • AlbaniaTestie Ƒʉͫcͧкͭιͪηͣ Glenn Liddell (@AlbaniaTestie) reported

    Can anyone recommend a bank they good decent customer service from? Is there such a thing? I've been with @AskNationwide for too long now and their service is absolutely dreadful.

  • Woodlands86 Amy Smith (@Woodlands86) reported

    How many times now @AskNationwide do you have problems! Can’t transfer money between my own account it’s ridiculous the amount of issues there has been the past few weeks! Need to transfer money and can’t 😡 #nationwidebank