Nationwide down? Current status and problems in Caerphilly, Wales

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (29%)
• Mobile App (27%)
• Website (24%)
• Transactions (12%)
• Transfer (6%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

• 
  Shane Andrews MBE (@gingio) reported 40 seconds ago from Cardiff, Wales

  @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

• 
  LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported 6 minutes ago from Cardiff, Wales

  @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

• 
  Benjamin Hartrey (@benj8min) reported 11 minutes ago from Cardiff, Wales

  I've been a loyal @AskNationwide customer for 10+ years because their service was always great. Last week I tried to upgrade my account to a paid, plus account. I now have 3 accounts, multiple credit searches, multiple 1hr phone calls getting nowhere and numerous fob offs. Bye.

• 
  Scott Poole (@ScottAPoole) reported 26 minutes ago from Cardiff, Wales

  @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

• 
  Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported 44 minutes ago from Newport, Wales

  @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

• 
  paul stevens (@paultimstevens) reported 57 minutes ago from Cardiff, Wales

  @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  amy ⚢🧣 (@wlwdarcy) reported 3 minutes ago

  @AskNationwide any idea why my apple pay just stopped working randomly when i tried to get on the tube? i have enough money in my account it just wouldn’t let me through the gate :/

• 
  paul pledger (@pkrpmusic) reported 10 minutes ago

  This is the week that @WhichUK needs to seriously stop tongueing @AskNationwide for freebies and downgrade this awful bank. Every time I try to pay a tax bill or anything over £1.99 online their wretched systems fail and I have to ask somebody else to pay it for me..

• 
  HollyAHarvey Author (@HAHarveyAuthor) reported 10 minutes ago

  @AskNationwide what happens when the person sent out to do an emergency repair hasn't actually repaired the problem? They said someone would be in touch but in the meantime, it's been raining in my bedroom. Thanks.

• 
  Jade Day (@JadexDayx) reported 12 minutes ago

  @AskNationwide it is absolutely unacceptable to be on hold for an hour (first call) then get cut of by your customer service team and 25 minutes (second call) to again be cut off... My thoughts would be you clearly don't want my money...

• 
  Micky27 (@Michaelalyons) reported 13 minutes ago

  @AskNationwide your internet banking is terrible. The app doesn’t work and the way you format your savings account numbers do not work.

• 
  Jan Monty (@janbluewin) reported 16 minutes ago

  @AskNationwide I can only see the total but cannot access the account

• 
  Jean Pierre Ivanov (@Newoneinvillage) reported 17 minutes ago

  @AskNationwide Hi there I got a refund for a PayPal dispute I launched two weeks ago. The refund was paid into a card I had lost and I have no access to it anymore. Can you please divert the refund into my new card?

• 
  Franz Captcha (@j0s3fk) reported 18 minutes ago

  Achievement unlocked: after 20 years as a @asknationwide customer changed my telephone banking PIN to something I can actually remember

• 
  James Wheeler (@wheelerjames86) reported 18 minutes ago

  @AskNationwide trying to close my joint account online but have been unable too as the option isn’t available. Have been unable to in store too. Any help would be much appreciated

• 
  nicola-louise (@emerald_nlt) reported 23 minutes ago

  @AskNationwide I have a fraud emergency and no phone lines are open although it says they are open 24hours on your website :( please help!