Nationwide

Is Nationwide down in Caerphilly, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Caerphilly and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Caerphilly, Wales 11/21/2025 00:40

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (57%)

    Mobile App (57%)

  2. Website (21%)

    Website (21%)

  3. Login (11%)

    Login (11%)

  4. Transactions (7%)

    Transactions (7%)

  5. Transfer (4%)

    Transfer (4%)

Community Discussion

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Nationwide Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • banners63 LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported from Cardiff, Wales

    @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    I've been a loyal @AskNationwide customer for 10+ years because their service was always great. Last week I tried to upgrade my account to a paid, plus account. I now have 3 accounts, multiple credit searches, multiple 1hr phone calls getting nowhere and numerous fob offs. Bye.

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • amieexgoodall Amy Goodall (@amieexgoodall) reported

    @Dominos_UK app broke, so they’ve taken £200 out of my account, said there’s nothing they can do and can’t issue a refund, @AskNationwide no help what so ever. raging. (and hungry)

  • snarkbroom Mark Robson 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@snarkbroom) reported

    @AskNationwide Yes, I do. I have turned the device off and on again but this still doesn’t help. I get to the Welcome screen and click on the “I have a Nationwide account” option but nothing happens.

  • amieexgoodall Amy Goodall (@amieexgoodall) reported

    @AskNationwide I explained they were all pending and still got told it was something they couldn’t help with (four times) thanks for your help Ashley, I’ve logged a complaint.

  • HelenHeise helen heise 💙 (@HelenHeise) reported

    @AskNationwide twice I've made it to the BS to put a chq in at the arm... Twice it's not working... Good Friday... And now tonight... When will I be able to bank a chq with a photo like Starling Bank?

  • CarolineWaddou1 Caroline Waddoups (@CarolineWaddou1) reported

    We now have water seeping through the kitchen wall! Our @AskNationwide home insurance said damage wouldn't be covered as we know there is a leak!! Which we are trying to get resolved, and their contractor made worse!! The stress this is causing is awful!

  • Katy99451998 Katy Bailey (@Katy99451998) reported

    @AskNationwide I have bought food shopping today at my usual shop, there is no need to double check anything! Going to have to move banks after 10 years due to constant issues accessing my own money!

  • violaholliman Viola💜 (@violaholliman) reported

    @AskNationwide I called the other day and they said they couldn’t help me as they can’t track the card

  • snarkbroom Mark Robson 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@snarkbroom) reported

    @AskNationwide Just to let you know that my iPad app is now working.

  • Katy99451998 Katy Bailey (@Katy99451998) reported

    @AskNationwide my card is being declined for no reason and I have been on hold on the phone for 20 minutes! Why do you block my card for no reason! I need it sorted not to sit on the phone for hours!

  • snarkbroom Mark Robson 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@snarkbroom) reported

    @AskNationwide The app is still working fine on my iPhone. I will give it a few days and, if it is still not working on my iPad, I will be in touch again. Thank you all for your help.