Nationwide down? Current status and problems in Caerphilly, Wales

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (30%)
• Mobile App (27%)
• Website (25%)
• Transactions (11%)
• Transfer (6%)
• Withdrawals (2%)

Community Discussion

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Nationwide Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

• 
  paul stevens (@paultimstevens) reported 3 minutes ago from Cardiff, Wales

  @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

• 
  LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported 18 minutes ago from Cardiff, Wales

  @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

• 
  Shane Andrews MBE (@gingio) reported 25 minutes ago from Cardiff, Wales

  @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

• 
  Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported 50 minutes ago from Newport, Wales

  @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

• 
  Scott Poole (@ScottAPoole) reported 55 minutes ago from Cardiff, Wales

  @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Peter Hopkins (@_peterhopkins) reported 10 minutes ago

  @AskNationwide Thanks Mel, Samantha from that number is trying to call him now (issues with mobile phone usage cap).

• 
  clodagh hargadon (@clodagh30) reported 16 minutes ago

  @AskNationwide @VertebratePub I'm having same problem. Says verification system not working. Can't order shopping

• 
  Graham 🇪🇺 (@lfckeeper13) reported 16 minutes ago

  Hugely disappointed with @AskNationwide .... usually their customer service team are excellent The guy on the phone, just now, simply lied to me and generally didn't have a clue Funny because the guy in the complaints team was brilliant

• 
  Laura Heeley (@LauraHeeley7) reported 18 minutes ago

  @MartinSLewis Nationwide aren’t paying me my new customer incentive as I ticked partial switch by mistake. However I’ve resolved & have fully switched, yet they’ve still not paid incentive. Any advice please I’ve emailed/ phoned so many times @AskNationwide

• 
  Northern Luddite (@SiGi1969) reported 22 minutes ago

  @AskNationwide you have removed the secure message facility from my account and I have been forced to use the chat service Arti which is unable to answer my query and I am now waiting to be connected to one of the team for the last 30 minutes. Please help!

• 
  catkeavo (@catkeavo) reported 24 minutes ago

  @AskNationwide Yes. That is for using the bank on a computer which I have no access to. I need to be able to access this via the app only. Can you show me where I can do this on the mobile app? Ta

• 
  catkeavo (@catkeavo) reported 25 minutes ago

  @AskNationwide I need to produce payment receipts monthly. How can I do this on the app. I don't have access to a computer so app is my only option. I can see other online banks have this feature but I can't find it on yours. Please help. Ta. X

• 
  Iain Cathro (@IainCathro) reported 27 minutes ago

  @AskNationwide 20mins yesterday and 16 mins (so far) waiting on someone to pick up a call is UNACCEPTABLE. This is not a service that is fit for purpose. This needs to be sorted @financialombuds #mortageworks

• 
  Andrew Scott (@AndrewS01250914) reported 31 minutes ago

  @AskNationwide You know what absolutely infuriates me... Waiting 20 minutes to speak to someone, they cut you off (accidentally?) and don't call back. This should be the absolute minimum effort put into customer service. Especially when it relates to a switch. Not a good start.

• 
  Anthony Sillars (@SillarsAnthony) reported 33 minutes ago

  My solicitor asked #themortgageworks for a settlement figure on a property on 20th July. Today is 1st September!! It was promised within 20 working days - today is the 30th working day. The company that owns them @AskNationwide seems happy with such #badcustomerservice.