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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Heathfield, England
The chart below shows the number of NatWest reports we have received in the last 24 hours from users in Heathfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Mobile App (33%)
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Login (25%)
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Transactions (17%)
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Website (17%)
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Withdrawals (8%)
Community Discussion
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NatWest Issues Reports Near Heathfield, England
Latest outage, problems and issue reports in Heathfield and nearby locations:
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TobyLure
(@lure_toby) reported
from
Hailsham, England
@georgiatagg97 @NatWest_Help Ha....my sons spent nearly 6 hours on lunch breaks trying to talk to somebody about transferring his child fund to his bank account, ive been with Natwest as an adult for 25Years never had a problem but this is totally ridiculous, they have hung up on him twice too.
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Cheryl #JohnsonOut 💙
(@buzyizzy21) reported
from
Uckfield, England
Has NatWest app crashed? I keep getting connection issues and can't get to speak to anyone on Customer Services. Blooming nightmare, no money in the middle of Tesco, had to run home and sort it out on their website, then run back and collect shopping. FML
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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NominalTrajectory
(@NomTrajectory) reported
@GregClinker Net losses to the U.K. government were c £25bn. Not a tiny sum. But only £700bn short of what you claim. A third of this was to save NatWest retail bank. It's really mortgages in America which caused this issue. We need innovation in the City urgently.
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R.J.
(@RobLancaster72) reported
@jomickane File a formal complaint to NatWest if that doesn't work after about eight weeks then contact the Financial Ombudsman Service.
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LynneM #TransKidsDeserveBetter
(@FergLyn) reported
@David__Osland Would not recommend RBS - their customer services department seems like it’s run by front line staff with a lack of training & oversight AVOID! Part of NatWest group so avoid them too @RBS_Help @NatWest_Help
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KayP
(@KayP2123) reported
@NatWestGroup avoid NatWest at all costs for anything. Dealing with them currently as a new customer and their service is appalling, you cannot even get an update because they’ve failed to provide ME with basic info I need to get one!
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Alexander Hughes
(@Sandybhoy777) reported
@Janetsk20073533 @jos02611 Some people called Jarnail Singh a legal expert, others a post box. At one time Nick Gould was considered a great help to some in the PO scandal whilst also being a total disaster by Natwest victims. It's dificult to gauge, for lay people, who is actually good for them ....
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Matthew Ineson
(@InesonMatthew) reported
My reply 'Rachel. I need to use the car charger! How do i get home?! It has now been 3 1/2 hours. Get a few bits and set off down the motorway with the bag?! You will not tell me what 'policy' , effectively my card is still blocked due to your 'policy', u deny me access to my own money. Esoecially disgusting is that one of the people i spoke to at natwest when asked if i was an old lady or someone in a wheelchair was told that natwest would do nothing for them either. That is appalling. And the promised call back from a manager Hasnt happened of course.'
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Mr Hate
(@IHateEveryoneTV) reported
@adorekem THE NATWEST GIRL HAS SPOKEN!! DONT MEK HAR RING CUSTOMER SERVICE ON YO *** !!!!
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Matthew Ineson
(@InesonMatthew) reported
@NatWest_Help Natwest please respond to this! Just sent this to Natwest... I need some urgent help. Earlier today you did one of those transaction check texts to which i replied Y. It was for a sandwich from Gregga I later tried to use my card to charge my car at marks and spencer. It was declined several times. I telephoned natwest and was told the card would work. I went in marks and spencer and again my card was declined several times. I have apoken to 5 people at natwest. Have been told several times the card would work but it wouldnt. I was then told by natwest staff it was nothing i had done and there was nothing suspicious on my account. It was a 'bank policy' but they could/would not tell me what policy. So i have done nothing wrong, my card allegedly isnt blocked but m@s took my food off me and i am now sat in the car park unable to charge my car or get home. I have been asked if there is a Tesco near. I have no idea. You want me to walk down the motorway?!!! I am now stranded. I asked the natwest staff if i was a little old lady or disabled person would they leave me stranded? I was told yes. Please advise what i do!!!!! This was the reply... 5:39 pm Hi Matthew. I appreciate it’s not ideal to be faced with this, especially when needing to charge your car to get home, so I do completely understand your frustration. Just to be honest with you, if a payment has been declined due to bank policy, there wouldn’t be anything we can do to override this sadly. The Bank has mechanisms in place to protect you from transactions that may have been classified as high risk. Due to the quantity and pace of transactions that are made on a daily basis, Bank Policies are constantly needing to adjust due to Industry trends. And as a result, transactions that were previously approved now may be declined. We are unable to provide specific details of the policy itself, nor can we say if this will always be the case. The Bank has these policies in place purely to keep yourself and your money safe and secure. Would you have access to another card you could use to make the payment from in the meantime? ~Emma I replied 5:55 pm No. Its the only card i have. Im stranded No reply from natwest 6:07 pm What kind of company is this?! 6:17 pm I am stranded because of natwest. Please do not ignore me 6:19 pm ? Still no reply and funnily enough no promised call back from anyone at natwest. This is appalling
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NatWest
(@NatWest_Help) reported
@nick_taylor2 Hey Nick! I hope your well, I know this must be frustrating as you would want this set up asap! Let me take some info from you in order to look into this further or at least point you in the right direction - Are you already a Natwest customer? - Nicola (1/2)
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LaurelMd
(@JuanWild51) reported
· 1dPrem Sikka @premnsikka.bsky.social NatWest to give further £1.5bn to shareholders weeks after UK govt sold the final part of its stake in the bailed-out bank. Govt bailed it out for £45bn. After rescue, sold shares at £10.5bn loss. Now bonanza for shareholders. City always wins. People get cuts higher taxes, benefit/service cuts.