O2

O2 Outage Report in Thetford, Norfolk, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Thetford, Norfolk, England 12/12/2025 05:40

December 12: Problems at O2

O2 is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Christi78123264 Chris s (@Christi78123264) reported

    @O2 Honestly its to complicated now im worn out but I have to pay for a phone that's never getting delivered an the contract

  • MWCFC_ Mitchal'W (@MWCFC_) reported

    @O2 Hey, this is not working for us. She is no longer an o2 customer. We are trying to unlock an iphone 6 she had from a contract with you guys some years back. Is there any way of just sending you the imei number to get this unlocked? Thanks.

  • KosmicBun Holly⁷ (@KosmicBun) reported

    @O2 beyond confused at setting up my flex 2 help!!! Its not showing up on my account and inserted the sim but no service (wants it as a separate number to myphone)! Can't see any info for it on my account I'm beyond confused

  • hannahhhpd Hannah🤠🤠 (@hannahhhpd) reported

    @O2 Sent you a message last night as my partners phone isn’t working data or signal wise for the last 24 hours.... can you help??

  • davidkick1996 David kick (@davidkick1996) reported

    @O2 must say i am not very happy with the way you deal with customer complaints bit off a joke you put an offer on that you can only pick fom a shop you could not get the same offer online very dumb move in the middle of a pandemic so muck for disabled people or those shielding

  • Firebreather_Uk Ǝ Melanie ⭕️ (@Firebreather_Uk) reported

    @Nyerider @O2 Makes me wonder how long mine will be down then. Mine just went on Sunday so now worried it will be weeks and weeks 😳

  • NWSiameseCats MypreciousSiamese (@NWSiameseCats) reported

    @O2 is the website down? I can't log in from any device.

  • gpfradgley Gareth Paul Fradgley (@gpfradgley) reported

    @O2 Totally the power bank. Like it says. “Live life to the fullest. When we’re back out there travelling again it will help to keep my iPhone topped up 🤩

  • HortonCitizen Kim Horton (@HortonCitizen) reported

    @O2 They replied and situation the same and nowts sorted...it is all for show to pretend a concern on the Twitter response...awful service be ashamed @O2

  • conor_wisson Conor Wisson (@conor_wisson) reported

    @O2 I’m trying to pay my bill but it won’t let me add my payment card. The O2 app told me to contact my bank and they don’t see any issues with my card for why the payment can’t be added or paid. Please advise on next steps.