O2

O2 Outage Report in Thetford, Norfolk, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Thetford, Norfolk, England 01/01/2026 11:10

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (46%)

    Phone (46%)

  2. Internet (32%)

    Internet (32%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • xdschoonx dschoon (@xdschoonx) reported

    @giffgaff @O2 terrible bandwidth last few days what the F am I paying for. ,third world bandwidth

  • FionaBowler Dr Fi Bowler (@FionaBowler) reported

    @O2 your customer service team are shocking. They are telling me that I cannot change my O2 refresh airtime plan. The Eastleigh store have told me that I can. I am literally on live chat being told I can’t and on the phone being told I can. What is going on?

  • ConnorDukes23 Connor Dukes (@ConnorDukes23) reported

    @O2 @TheO2 my account was the subject of fraud back in December 2021 and as a result my account says I owe £900. I’ve been trying to sort this for 7 months and no one can help. Your fraud team haven’t responded to me or anyone from o2 in these 7 months. Can you please explain?

  • drew87platt Drew (@drew87platt) reported

    @O2 Is this some sort of ironic joke? Turn it on and off. I think you're missing the point, how can your service be this bad in 2022. Did all other networks just completely leapfrog you in the last few years, Your service is medieval.

  • PropertyJedi Property Jedi (@PropertyJedi) reported

    @O2 I can’t use any card whether it’s been used to top up before or not. Your call handlers seem to have been aware of the problem for years. It’s some sort of terrible internal policy apparently

  • charlea_xx Charlea (@charlea_xx) reported

    @O2 Thank you , I think I see the problem the event near me is not a o2 event so maybe that’s why it’s not on there .

  • ConnorDukes23 Connor Dukes (@ConnorDukes23) reported

    My account was the subject of fraud back in December 2021 and as a result my account says I owe £900. I’ve been trying to sort this for 7 months and no one can help. Your fraud team haven’t responded to me or anyone from o2 in these 7 months. Please explain? @TheO2 @O2

  • Rockbmi Mike Rock (@Rockbmi) reported

    @zsk Same on @O2 in Manchester. Shows 5G but no service.

  • FionaBowler Dr Fi Bowler (@FionaBowler) reported

    @O2 Now calling customer service because I have eastleigh store telling me one thing, live chat telling me the complete opposite.

  • masonmorgann Mason Morgan (@masonmorgann) reported

    @ConnorDukes23 @TheO2 @O2 Such poor customer service - bet they’ve charged additional fees and late payment!!