O2

O2 Outage Report in Thetford, Norfolk, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Thetford, Norfolk, England 01/18/2026 13:35

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (49%)

    Phone (49%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • MartynGould Martyn David Gould (@MartynGould) reported

    Hey @O2. I placed an order with your Huddersfield store earlier today and the replacement SIM is not in my bag. I can't call the store as my existing SIM is now disabled. Can you call them and ask them if they have my SIM please? I'm miles away now with no phone service :(

  • NeeneeNugget Neenee (@NeeneeNugget) reported

    So I can't speak to o2 because their signal is crap. I can't text o2 because the sim won't activate. I can't live chat o2 because I can't receive a text to my old number to get into my account to activate my new number and switch numbers. Wtaf @O2 I never had this trouble with ee

  • morgs4mountains David Morgan (@morgs4mountains) reported

    So sad to have to leave @EE today. I phoned & asked if I could have a SIM only deal as my contract has ended & keep EU roaming. Advised that I cannot. Now an @O2 customer & the sigh that the @EE employee gave as I told him as to why was heart wrenching. What are you doing EE?

  • AndyRowberry Andy (@AndyRowberry) reported

    @O2 customer service is terrible. Their live chat is useless

  • gwynnita Juanita White (@gwynnita) reported

    @O2 What am I paying for? My signal is always rubbish these days.

  • Misscheekyvodka Jo 💙 (@Misscheekyvodka) reported

    @O2 your service is shocking

  • trojanica terry (@trojanica) reported

    @O2 any known issues with your service in ws15 area as I keep losing connection.

  • robotormonkey Al (@robotormonkey) reported

    @O2 why is your signal@so terrible, doesn’t matter where im working I get 3G and not the 5G im supposed to, if I’d known it was this bad I’d never have switched

  • GpopIrl Gene O'D (@GpopIrl) reported

    @O2 I'm trying to login as new customer, but says I have to register. So I go to register, but want to reset password, but it says account has not been activated. How do I activate if I can't login. It says I have been given username and password.... going in circles

  • SissyTeee Sarah Taylor (@SissyTeee) reported

    @O2 The signal in HD9 4AP has been absolutely dreadful month after month and a lot of the time we have no signal at all. It’s very disappointing as it is always the same problem - a phone mast near you isn’t working. Is there any end in sight to this?? A new/fully repaired mast??