O2 Outage Report in Thetford, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thetford, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (31%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Community Discussion
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O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Charlotte Gill
(@CharlotteCGill) reported
@O2 I just want a human tbh - phone line is awful
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Danny B
(@PDB401) reported
@O2 is there any known issues with your 4g in certain areas, mines been down all day, in the h+ signal
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Fenchurch S Goldfish 💙
(@Fenny_Goldfish) reported
@ros_rosco @trishgreenhalgh @O2 Totally this. Customer contact page says use the chat, which is a useless bot. Nobody answers the phone. There's no email address. Social media is absolutely not an acceptable form of communication and should not be the primary means of getting a company's attention.
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Anne Harvey
(@harvav_anne) reported
@O2 why is the reception so bad in my area? TA17 8SB. I only have one bar at best. Much by if the time I have no coverage. Regards Anne Harvey
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Marie Lloyd
(@MarieLl20318285) reported
@O2 Appalling service from a member of your staff who assumes everyone is lying when they dispute text message charges on their bill.
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Ralph Pascoe
(@PascoeRalph) reported
@O2 Poor customer service. One customer service agent, said they could deal with a returned device, and send a new one out tonight on my account as I’m in the 14 days period. Transferred me to another agent, and said I’d be transferred back to organise other device
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Richard Balch
(@Swindon2014) reported
@O2 Does no one give a monkeys about there customers no thought its there fault and we will clear it for u come on O2 you need to sort this out and get your automated service sorted I've just spent 5 hours going round in circles and Waiitng on the phone
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Rebecca Logue
(@BeccaLoguex) reported
@O2 I need to speak to someone urgently I cannot make or receive calls and haven’t been able to for days. Says there is a mast down near me but my partners o2 phone works perfectly. My o2 not logging me in correctly and cannot speak to anyone!! All since I came out of contract!
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Cookiiieee
(@cookie2kaii9) reported
@O2 You’re company is a joke. I’ve been cut off cause I’ve not paid my bill but can’t phone you to discuss my bill. How on earth can i get on the phone help?! 😫😡
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Leonora
(@fucksyLei) reported
Poor customer service, you can never get through to them anyway. If I said to a customer, sorry I can't give you an email address you have to go online-there would be more complaints. Also I'm sure she kept putting me on mute because it went silent every so often. Disgusting @O2