O2

O2 Outage Report in Thetford, Norfolk, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Thetford, Norfolk, England 01/16/2026 12:15

January 16: Problems at O2

O2 is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (49%)

    Phone (49%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • tonyhart1981 tony hart (@tonyhart1981) reported

    @O2 Didn't help 😞

  • Lizakpie Lisa Gervais English (@Lizakpie) reported

    @O2 I didn’t think you would be so helpful after hearing the facts! I’ve been an 02 customer for 20 years and this is what customer loyalty buys you. Disgraceful business practice.

  • purplenoodlepie Rachel 💜 #TeamHiJinX (@purplenoodlepie) reported

    @O2 what's wrong with the myo2 website. It's running so slow/not at all.

  • Raj731 Raj ©️ (@Raj731) reported

    @O2 One of my employees has been a victim of fraud and this is the second month since it was reported and your fraud team have not been in touch yet whilst he is being charged twice every month for a phone he does not have. Help!

  • KavitaMIrpuri Kavita Power (@KavitaMIrpuri) reported

    @O2 who can I speak to regarding 02 priority moments regarding odeon tickets. Customer services could not help

  • hmsq82 Hugo (@hmsq82) reported

    @VOXI_UK The thing is Vodafone has a lot of backhaul and network over Europe, so really there shouldn't be costs, especially when the group has control over them. Thankfully @O2 Seems to offer this still. So will move at the end of my monthly plan. Thanks for the ride!

  • Force94557433 Force (@Force94557433) reported

    @o2 im really disappointed in the customer service levels at o2. My new phone contract has not been working and promises of call back from customer service also not happening. Thinking of returning the device and cancelling the contract.

  • michaelcottage Michael Cottage (@michaelcottage) reported

    @O2 can you issue PAC codes within your network? Your new customer deals are head and shoulders better than those for existing customers, even those of nearly 20 years, so I would like to take advantage of a new deal but keep my number. Thanks!

  • JblitzD JdBlitz (@JblitzD) reported

    @hawickster @O2 I've never had an issue bud the cheltenham branch have always been great but I can't get in this week

  • IsThatCameron Cam (@IsThatCameron) reported

    @O2 Hey, just switched from EE to O2 and really struggling in getting my number moved over. Please could you help?