O2

O2 Outage Report in Thetford, Norfolk, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Thetford, Norfolk, England 01/02/2026 07:05

January 02: Problems at O2

O2 is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (46%)

    Phone (46%)

  2. Internet (33%)

    Internet (33%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Mirza1138 Shahid Mirza (@Mirza1138) reported

    Dear @virginmedia @O2. I have virgin broadband and o2 mobile contract but somehow volt is still not activated. Address should be the same and made sure email address is the same as well. Your help would be appreciated.

  • partrefurb Stuart (@partrefurb) reported

    @O2 It's not the application that is the issue it's the cancellation if it isn't that is my issue. If j wait and nothing happens I expect to be allowed to cancel everything

  • hanp75 Hannah Powell (@hanp75) reported

    @O2 hi! My contract has come to an end and I can only upgrade and not cancel my airtime. How do I do this Without doing a silly chat thing? Thanks!

  • missd1311 Janine (@missd1311) reported

    @O2 been on the phone an hour went through to the right department but he’s passed me through to customer services anyway!! Absolutely shocking !!!

  • k_shoes Kath Lewis (@k_shoes) reported

    @O2 trying to get help with an issue, been cut off twice on the phone and can’t access anything through the app. Can you help?

  • drdazman Darren Acutts (@drdazman) reported

    @O2 Dear o2 I switched to you guys but have not received a sim card and so can't'activate' the switch yet but you have invoiced me for days you have not provided me with a service. Is this normal or legal? Can you charge and claim a service tax for a service not provided?

  • AdeleLaurie5 Adele Laurie (@AdeleLaurie5) reported

    @O2 @Emzzoxox I have exactly the same issue with the automated line, it just hangs up when you press option one.

  • _brett0 Brett A. Piercefield (@_brett0) reported

    @O2 I got it paid. Don't know why the people yesterday had issues. I was done in 3 minutes today.

  • jaffamonkey jaffamonkey (@jaffamonkey) reported

    No Thanks to the @O2 store in #Harrogate, for lying through their teeth to my aunt, that it was not possible to remove sim from her mobile. Too lazy to help her with phone calls dropping on handset she bought from them. #WTAF. Terrible ageism at work.

  • MarkA7799 Mark Adams (@MarkA7799) reported

    how do I speak to a real person in @O2 customer services?