O2

O2 Outage Report in Thetford, Norfolk, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Thetford, Norfolk, England 12/04/2025 00:25

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • MariaCockbain Ria Cockbain (@MariaCockbain) reported

    @O2 Unable to get signal at home. Any actual help from O2?

  • LadyVelo Jools Walker (@LadyVelo) reported

    @O2 Hi - I received a discount code from you to be used on a new accessory for my phone I was looking at. I've tried the code, but keep getting a message saying it's not valid - is anyone able to help me with this? Thanks.

  • Shameenai Shameena (@Shameenai) reported

    @O2 I'm so annoyed and upset, I'm trying to remove my spendcap so I can call my husband abroad as my father in law has just died and everytime I call your phone line just cuts me off!!!! I can't remove it online there is just no help!!!

  • gemperkins Gemma Perkins (@gemperkins) reported

    @O2 I'm trying to get in touch with someone to talk to, but your website and app keeps sending me around in circles of pages that are of zero help and defer me to forums or standard help pages which don't help. Any ideas?

  • Chembie4 Chembie (@Chembie4) reported

    @O2 absolutely disgraceful! Tried 3 times to get support today and I ended up being connected with another o2 customer who was trying to get through!! What are you playing at?

  • Morgzz_xx Morgan Mcalinden (@Morgzz_xx) reported

    @O2 can’t offer signal for the last 10 weeks due to a broken mask but told me I need to pay £400 to cancel my contract 🤔JOKERS

  • shaolin250 Shao (@shaolin250) reported

    @O2 please stop ignoring my tweets about not having reception since Friday. I detest having to say this like an internet warrior but I feel like this big of a break in service warrants escalation to Ofcom, especially with the vague guidance you’ve provided on “mast repairs”

  • AdamJPUK Adam - AdamJPUK (@AdamJPUK) reported

    @O2 Did you not read? THE NUMBERS ARE FAKE. They can't be blocked. That's the issue. The only way to avoid it is to change number which is far too annoying.

  • MasonA_Mrs Mandy (@MasonA_Mrs) reported

    Still haven’t got one, and on hold again. What happened to good customer service? @O2 Is because we want to leave that we’re being given the run around? Can someone help tonight @O2

  • Steve_Red_Beard Red Steve (@Steve_Red_Beard) reported

    @O2 I am experiencing the same issue I had a few weeks back, where my phone can sign in to myo2 but my pc and web browser cannot. Last time this issue arose it then spread to my phone not being able to sign in. I have done a systems check and my pc is all clear,