O2

O2 Outage Report in Thetford, Norfolk, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Thetford, Norfolk, England 01/21/2026 23:10

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (50%)

    Phone (50%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • mrbotswana Alex Boultwood (@mrbotswana) reported

    @O2 so I want to cancel Disney +. Can’t speak to anyone on the phone. Can’t remove it online from my account. It’s like being robbed without a gun to my head.

  • benjaminlfc Benjamin Webster (@benjaminlfc) reported

    @O2 I assume you’re having some sort of technical problems with your network?

  • amy_bickerstaff Amy Bickerstaff (@amy_bickerstaff) reported

    @O2 I am trying to get help. Your phone just keeps saying bye when I dont answer quickly enough. Disability unfriendly?

  • hi_beatrizhere beatriz (@hi_beatrizhere) reported

    @O2 hi there I can't get through to anyone on the phone. I got a sim only deal with you at week, when I'm getting a phone call it is telling people I am on another line, how can I cancel?

  • cowling80 Steve Cowling (@cowling80) reported

    @O2 awful customer service... 😡 Trying to clear my device plan, no one answering calls or chat

  • benjaminlfc Benjamin Webster (@benjaminlfc) reported

    @O2 You may want to take a look at some tweets then. Data not working keeps dropping off, signal also going

  • DannySaunders77 Danny⚽ (@DannySaunders77) reported

    @O2 2 months ago I first reported a problem with the network, was told there was a mast down. Yesterday I received an email to say the mast had been fixed.. still zero signal. 2 months of paying for a service that I’ve been unable to use in my own home. Incredibly disappointing.

  • SophieBur492 Sophie burlinson (@SophieBur492) reported from Sunderland, England

    For an iPhone 12 Pro meant to be 5G since November I’ve had this phone. Have i got any signs? Absolutely not. It’s now 3G @O2 bad crack.

  • aki_oooo Aki Omoshaybi (@aki_oooo) reported

    @O2 Hi, Could you please get in contact. Your customer service has been absolutely shocking the past few days. Your charging me for a phone I don’t have!

  • Matt_Notts Matt Savage (@Matt_Notts) reported

    @O2 hey gang. Just lost all mobile data (4g&5g) on my phone. Checked my other devices and have full service on them, so somethings up. Checked to make sure I’m not out of data (I’m nowhere near), tried restarting phone, toggling airplane mode, moving out of the house etc. 1/2