O2 outages and service status in Thetford, England

Problems in the last 24 hours in Thetford, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thetford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  OD (@OrugbycraD) reported 2 minutes ago

  @EnglandRugby @O2 As a massive England fan, let me just say… This team sucks ****. In hell.

• 
  Skimo (@SkimoBeats) reported 3 minutes ago

  @O2 literally spent two days trying to buy a new smart watch via O2 app. Fails everytime at the payment stage at the end. Call centre having same issue. What's going on?

• 
  xCat_loverx (@3_Heart_S) reported 4 minutes ago

  @O2 Luke @ your Chelmsford store very helpful and kind today. Deserves some credit for good customer service

• 
  Alwyn Williams (@AlwynLFC) reported 5 minutes ago

  @angelazhay @EnglandRugby @O2 Obviously still not 100% fit but you never know with borewick

• 
  Stevio (@Rothbury01669) reported 6 minutes ago

  @JohnTillUK @O2 @Mozilliondotcom I was with EE over 18 years (from the Orange days). When they were bought by BT their renentions deals went up the spout and they wanted £60/month for a new iPhone 13 and that was at a discount. So I requested a PAC code on the website and bought my phone direct from Apple for £36/month over 2 years I moved to Giffgaff (which is 02 but been fine for me). Within an hour of the PAC request a guy from EE phoned me and said, why are you leaving after all these years ..... told him why and he said, we can offer it for £50. I said too late. Even with a £10/month sim deal on Giffgaff it was still cheaper and I never went back and I am still with Giffgaff 5 years later My friend works for Three and he said that legacy customer leaving is a red line for the companies because once you go, you'll never come back and they also know that once the customer discovers they can buy the phone direct from the manufacturer with 24 month 0% terms, it's the end of the line for the working model

• 
  Mitul Chauhan (@themoogler) reported 7 minutes ago

  @O2 Thank you for getting back to me. After nearly a week of trying (and failing) to get anywhere she eventually managed to buy a new phone in an O2 store and have her cards unblocked. All very stressful and unnecessary so she will make an official complaint when she has time!

• 
  Sade 💜💋 (@sadesekonix) reported 7 minutes ago

  @O2 your network connection is abysmal and your priority app is crap. FIX UP.

• 
  The Nezir (@The_Nezir) reported 8 minutes ago

  @O2 As a computer engineer with a master's degree, this explanation struck me as ridiculous. As a customer who has purchased dozens of iPhones, several iPads, three Macbooks, an Apple Watch, AirPods, etc., this is the first time you've surprised me in a negative way.

• 
  Karen McCormick (@MrsMac1412) reported 12 minutes ago

  @o2 anyway you can find out why your 4G & 5G signal in the RG45 area has gone from bad to shockingly bad in the last few weeks? Buffering is becoming a joke - I can make a cup of tea by the time anything loads!!

• 
  Louise Rodgers (@lou925) reported 18 minutes ago

  @O2 terrible customer service not helpful at all then after holding for 50 minutes waiting to be put through to a manager you cut me off !!! No call back as of yet