O2

O2 Outage Report in Thetford, Norfolk, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Thetford, Norfolk, England 12/07/2025 21:00

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Torquepen Stuart (@Torquepen) reported

    @O2 Hi. I am a pay & Go customer & can’t see the Wi-Fi option in the phone settings? Is it disabled on Pay & Go?

  • bengalboxers &£@ (@bengalboxers) reported

    @O2 my phone has no service and seems to have used a massive amount of data in 10 days. Can you help figure it out?

  • aardvarkarchip1 Aardvark of the archipelago (@aardvarkarchip1) reported

    For both @EE and @O2 the mobile signal across Beverley in East Riding of Yorkshire is consistently terrible. Hard enough to make a call, you can forget any data coverage. Businesses lost trade over Xmas as often couldn't take card payments.

  • l3479s L ✨ (@l3479s) reported

    @O2 if your network status says its fine and i’ve done all the usual IT 101 items on my phone…is there a reason I still have no signal? 😔

  • LucyMai83490057 Lucy-Mai (@LucyMai83490057) reported

    @O2 An absolute joke of a company! I’ve been with O2 for over 10 years and never experienced such poor customer service as I have this week!! Trying to speak to a real person on the phone is virtually impossible. The web chat is a joke. 4 days and still not sorted the problem!

  • bennmarkpotter Benn Mark Potter (@bennmarkpotter) reported

    @O2 Are the other 14,470 emails from people, complaining about their lack of phone signal?

  • ElleBeeeeee Lucy Sikorska (@ElleBeeeeee) reported

    @O2 hi guys. Sent a DM about being on hold with your chat service for over two hours due to one of your staff disconnecting my network and giving me no instruction. Please helpppppp 🥲

  • bluemoo17 💙⚽️🐝Ellie Fitz🐝⚽️💙 (@bluemoo17) reported from Middleton, England

    @l3479s @O2 Where I live our network masts haven't been working for almost a year - no answer for it whatsoever

  • bennmarkpotter Benn Mark Potter (@bennmarkpotter) reported

    2 new SIM cards, network reset, full recovery mode and fresh install on my phone…. No signal at home and unable to make calls which impacts my work! Same issues with my wife’s phone at home too. Numerous calls to @o2 “have you tried turning it off / on again”

  • Sweston87 Krombopulas Michael's (@Sweston87) reported

    @O2 please explain how I ordered a new phone on the 7th and it has still not arrived and every time I call your customer service I get told to wait 24 hours so they can find out what's going on.