O2

O2 Outage Report in Bury St Edmunds, Suffolk, England

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Bury St Edmunds, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Bury St Edmunds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Bury St Edmunds, Suffolk, England 11/25/2025 07:00

November 25: Problems at O2

O2 is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (48%)

    Phone (48%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Bury St Edmunds, England

Latest outage, problems and issue reports in Bury St Edmunds and nearby locations:

  • paulhayward200 Paul (@paulhayward200) reported from Haverhill, England

    @O2 And the award for the worst network of the year award goes to O2. 4 meg on O2s stunning 4G network. Pathetic .

  • paulhayward200 Paul (@paulhayward200) reported from Haverhill, England

    @O2 Have just spoken with O2. Just confirms my opinion that they are the worst network in the country. Six weeks with bad signal. I called up no ideas of when it would be fixed , not bothered , no sorry. And this is their business customer service. Avoid them .

  • DbSuffolkbuh Dale (@DbSuffolkbuh) reported from Woolpit, England

    So @dhlexpressuk are attempting delivery tomorrow even though I have have told them I won't be here as that was my reason for arranging collection today. @O2 wasn't any help either. 🙄

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • alantucker Alan Tucker (@alantucker) reported

    Disappointed with @virginmedia forcing @O2 sims at a cost of £25 with their bundles when we don’t need the service is outrageous. Time to look else where.

  • Mhairi_C Mhairi Markey (@Mhairi_C) reported

    @O2 currently 45 minutes on hold to activate a replacement sim, keep getting transferred. this is the second call as I couldn’t get help my first 35 min call. I don’t even know why I’m staying with you. Shocking customer service. Shocking.

  • r6yammy Ethekid (@r6yammy) reported

    @O2 just done a sim swap on the wrong number. Can someone help please??

  • Propermister89 OAP (@Propermister89) reported

    @O2 Hello I paid my bill yesterday and I haven’t had 4G or service all day. No idea what’s going on, I’ve got to say I never had these problems with Three.

  • AislingMc17 AislingMcKavanagh (@AislingMc17) reported

    Extremely annoyed with @O2 insurance!! Sent my phone off on 29th NOVEMBER, its now JANUARY and still no update !! Anyone thinking of taking out O2 insurance don’t do it absolutely shite!! Will never take out a phone contract with O2 ever again😡😡 #insurance #o2 #o2insurance

  • StyleMachineIl1 Style Machine Illustration (@StyleMachineIl1) reported

    @O2 ...they will be contacting me, allegedly, on Monday by which time I expect this disgraceful matter to be resolved. It has completely undermined my confidence in O2 as a service provider, and I am currently seriously considering taking my business elsewhere.

  • ptrichardsonuk Peter Richardson (@ptrichardsonuk) reported

    @O2 Hi. Just moved house and the signal checker on offcom said the signal would be fine, buts its really poor on both of our phones, around -110dBm. SR8 1BX - Please could you check if there are any issues with the local towers?

  • josh_leo14 Josh Leo (@josh_leo14) reported

    @O2 hello, are you able to change my name on my direct debit details at all? i have been on hold with customer service for far too long now!

  • kaylahgomez kaylah gomez (@kaylahgomez) reported

    @JoeDumont @O2 My mother has had the same issue. She hasnt even left the house due to being vulnerable and the o2 advisor asked her to go to an o2 shop! Great customer service

  • tdnoer vnmkxd (@tdnoer) reported

    @O2 trying to claim the Disney plus offer but get an error when clicking through from my o2. Got stuck in a neverending loop when on your support pages. Please help.