O2

O2 Outage Report in Bury St Edmunds, Suffolk, England

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Bury St Edmunds, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Bury St Edmunds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Bury St Edmunds, Suffolk, England 11/07/2025 12:30

November 07: Problems at O2

O2 is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (29%)

    Internet (29%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Bury St Edmunds, England

Latest outage, problems and issue reports in Bury St Edmunds and nearby locations:

  • paulhayward200 Paul (@paulhayward200) reported from Haverhill, England

    @O2 And the award for the worst network of the year award goes to O2. 4 meg on O2s stunning 4G network. Pathetic .

  • LesleyEm Lesley Smart (@LesleyEm) reported from Elmswell, England

    @O2 you’ve sent me code to login on app 3 times and each one says there’s a problem. Is there an issue with the app?

  • paulhayward200 Paul (@paulhayward200) reported from Haverhill, England

    @O2 I have done that. I just get that there is no network problem in your area. So it must be normal for O2 to be rubbish .

  • DbSuffolkbuh Dale (@DbSuffolkbuh) reported from Woolpit, England

    So @dhlexpressuk are attempting delivery tomorrow even though I have have told them I won't be here as that was my reason for arranging collection today. @O2 wasn't any help either. 🙄

  • paulhayward200 Paul (@paulhayward200) reported from Haverhill, England

    @O2 Have just spoken with O2. Just confirms my opinion that they are the worst network in the country. Six weeks with bad signal. I called up no ideas of when it would be fixed , not bothered , no sorry. And this is their business customer service. Avoid them .

  • paulhayward200 Paul (@paulhayward200) reported from Haverhill, England

    @O2 I think you and@vodafone have both the worst network in the country. Given up trying to use both your networks. Just can never get above 1.5 meg download speeds.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • emmasav77 emma halai (@emmasav77) reported

    @O2 want to use the taste card offer but it says already used. I tried to use it last Monday but couldn’t redeem it - is there an issue with this offer

  • AJosephine_xoxo Amy (@AJosephine_xoxo) reported

    @O2 hi, so my bill went out this morning as expected but the app is saying it’s overdue… but it’s not. What do I do? Or is the app gonna fix itself?

  • sarahwebb466 sarah :) (@sarahwebb466) reported

    @O2 what do I have to do the get a response from you with an ongoing issue as your complaints process doesn’t work!! Abysmal service #shocking #o2 @CommsOmbudsman

  • JustSmith01 Just Another Smith 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@JustSmith01) reported

    @supermanelfc @O2 @02 It’s ridiculously bad on the web. One day they will upgrade those servers. Still says processing and expected delivery date of 19/09 so who knows what’s going on. Wife’s been on live chat a couple times but you get no info at all from them.

  • supermanelfc supermane10 (@supermanelfc) reported

    @JustSmith01 @O2 @02 Yeah got pm 1tb just after 2 it finalised was trying from 1 ish tho website so poor always crashes, does your order section say processed or processing

  • ThatJade94 Jade (@ThatJade94) reported

    Swear that blue Monday on the @O2 app is a fix. For a month straight all I keep getting is winning a magazine subscription every single week

  • emmadventures EM (@emmadventures) reported

    Really disappointed with @AXS_UK and @O2 for not providing accessible tickets for O2 priority events and then neither responding to emails / requests for support. Are your disabled customers not allowed the same opportunities as your abled customers?

  • Heres__Johnnie Here’s Johnnie (@Heres__Johnnie) reported

    @virginmedia @NamelessWookie @O2 Right where to start 1) no password option 2) have to verify every single time I attempt to log in 3) only allows you to log in on one device at a time 4) asks to sign in with a passkey if you are on a mobile 5) you can’t check both accounts on one account

  • JustSmith01 Just Another Smith 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@JustSmith01) reported

    @supermanelfc @O2 You’re about the only person they have delivered too so far. The customer service is none existent!!! @02

  • BPCP91 B91 (@BPCP91) reported

    @O2 recently got new 17pro which you get an extra with Disney is not coming up unsure if it is previously because i am paying for it but wont let me cancel now or manage