O2

O2 Outage Report in Bury St Edmunds, Suffolk, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Bury St Edmunds, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Bury St Edmunds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Bury St Edmunds, Suffolk, England 12/13/2025 05:35

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Bury St Edmunds, England

Latest outage, problems and issue reports in Bury St Edmunds and nearby locations:

  • LesleyEm Lesley Smart (@LesleyEm) reported from Elmswell, England

    @O2 you’ve sent me code to login on app 3 times and each one says there’s a problem. Is there an issue with the app?

  • paulhayward200 Paul (@paulhayward200) reported from Haverhill, England

    @O2 And the award for the worst network of the year award goes to O2. 4 meg on O2s stunning 4G network. Pathetic .

  • DbSuffolkbuh Dale (@DbSuffolkbuh) reported from Woolpit, England

    So @dhlexpressuk are attempting delivery tomorrow even though I have have told them I won't be here as that was my reason for arranging collection today. @O2 wasn't any help either. 🙄

  • paulhayward200 Paul (@paulhayward200) reported from Haverhill, England

    @O2 Have just spoken with O2. Just confirms my opinion that they are the worst network in the country. Six weeks with bad signal. I called up no ideas of when it would be fixed , not bothered , no sorry. And this is their business customer service. Avoid them .

  • paulhayward200 Paul (@paulhayward200) reported from Haverhill, England

    @O2 I have done that. I just get that there is no network problem in your area. So it must be normal for O2 to be rubbish .

  • paulhayward200 Paul (@paulhayward200) reported from Haverhill, England

    @O2 I think you and@vodafone have both the worst network in the country. Given up trying to use both your networks. Just can never get above 1.5 meg download speeds.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • xjadex3 JadeS (@xjadex3) reported

    @O2 I am now being told restriction has been removed but can be placed on again at any point due to extra charges on account? Advisor could not care less. So i need to call everyday for restriction to be removed. Great customer serv by O2 to loyal customers 👍 how do I escalate this?

  • HerNameIsL0la Lola (@HerNameIsL0la) reported

    Omgosh I didn’t know how bad @O2 were until this month. The customer service I’ve received has been appalling. I’ve spoken to three different agents and not one of them have called back like they promised to do. They have not solved my problem at all!!!

  • xjadex3 JadeS (@xjadex3) reported

    @O2 I have a high risk pregnancy and working from home. I have to use text service with hospital and receive calls regarding my pregnancy & health. To restrict my account like this on receipt of email is shocking. This is stress I do not need! Can anyone help?? Still on hold. 2/2

  • upilnyaMasJuned gyu (@upilnyaMasJuned) reported

    @Bart1991Oliver @O2 The only help you can get around here is to message dravon_crakk on Instagram

  • MsMoneyPenny777 Penny Manchester (@MsMoneyPenny777) reported

    Can't believe new @SamsungUK phones don't take SD cards anymore. Wtf? As a content creator and editor it's imperative to have an SD card. @O2 what other top end android phones still take SD cards?

  • liannep1987 xLiannex ♐ (@liannep1987) reported

    @O2 one of the worst company's for lack of customer care! Been having an ongoing billing issue , being billed for a fraudulent account for 2 months now ! Still waiting on fraud team contacting me , meanwhile I'm continuing to be charged for 2 accounts one of which isn't mine !

  • daanish123 👀 (@daanish123) reported

    @O2 I recently lost my phone and I called up about it but I have found it how can I get my phone unlocked back to the network

  • Dcxtweet1 Dcxtweet (@Dcxtweet1) reported

    @virginmedia As explained, @O2 keep saying that the volt issue is with yourselves and vice verca. This venture is shambolic and you’re normally reputable name is being left down.

  • Victoria_Ash_ Vicky Ash (@Victoria_Ash_) reported

    @O2 That's not the issue, the issue is getting fobbed off no matter what number I press in the options or what I say to the automated voice. I got nowhere! Unless you go through the fraud team which I had too in the end after trying for 4 hrs! Not good customer service at all!

  • jameeria_ Jamee Kirkpatrick (@jameeria_) reported from Aberdeen, Scotland

    @O2 Every time I call you you hang up. I’m a new customer who’s trying to move to you and you’re making it nearly impossible. Can you confirm which options I should choose to actually speak to a person?