O2

O2 Outage Report in Shrewsbury, Shropshire, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Shrewsbury, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shrewsbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Shrewsbury, Shropshire, England 11/19/2025 12:50

November 19: Problems at O2

O2 is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (46%)

    Phone (46%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Shrewsbury, England

Latest outage, problems and issue reports in Shrewsbury and nearby locations:

  • pherlopolus Phullup (@pherlopolus) reported from Telford and Wrekin, England

    Twice in 2 days I come across an epos system that isn't fit for purpose. Small cafe hadn't got bacon on the breakfast options, and @O2 not being able to sell an existing customer 4 data Sim contracts, despite proving I was a director. Needed a letterhead!

  • Law4Professions Law4Professionals (@Law4Professions) reported from Shrewsbury, England

    @law4partners @CPWTweets @O2 #getbbphonesworking a campaign for service - any service, but good service should be the norm...

  • jefflebum Jen Eastwood (@jefflebum) reported from Shrewsbury, England

    @O2 I'm onto the 4th day of only being able to use my phone if it's on WiFi. I live rurally so my WiFi is terrible and I rely on my 4g. This isn't good enough.

  • Red_Lab19 Red_Ex_Lab💙 (@Red_Lab19) reported from Wellington, England

    Hi @O2 I'm happy with my service and have used you for years. But if you fund #GBNews I will take my custom elsewhere. This country doesn't need yet more media bias. #DontFundGBNews

  • pricesamuel56 Sam Price (@pricesamuel56) reported from Shrewsbury, England

    @O2 - suddenly 4G is absolutely shit. What a farce. I want my money back. Been shite for days.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Ethanfitzz Ethan (@Ethanfitzz) reported

    @O2 can you help me setup a direct debit instead of me manually having to do it each month?

  • Glamour32387376 Glamourqueen (@Glamour32387376) reported

    @O2 Terrible service, your customer services assistant misrepresented and misold a product to me. I've been stuck without being able to make or recieve calls since Thursday. Someone from o2 was supposed to call me but I'm still waiting

  • gffcontwitch OFFICIAL GFFCONTWITCH 🇬🇧 Farming Plays (@gffcontwitch) reported

    @MissWittank @O2 Anyone or anything that merges with virgin is a bad idea

  • ItsEdenExile 𝕰𝖉𝖊𝖓 𝕰𝖝𝖎𝖑𝖊 🖤 (@ItsEdenExile) reported

    @O2 have cut my phone off, so I cant actually call any of the numbers I need to call to discuss payment and their web chat is down Really annoyingggggg

  • AnthonyBeds Anthony Beds 🇬🇩 (@AnthonyBeds) reported

    @o2 accessible company i have had no indoor signal for 6 days and trickle signal outside home no wifi calling option and cannot contact O2 yet you want my monthly payment for non service i need to cancel this account to a provider who a least can provide wifi calling

  • Raz625772 Rand (@Raz625772) reported

    @O2 Hello o2 can you reply to me asap! You’ve cut my off abroad and it’s a serious issue. Your phone line is permanently engaged? Is this how you do business?

  • Icarus691 Icarus69 (@Icarus691) reported

    @O2 why do you just cut off people wanting to query their bill? Are we expected to just pay and not ask questions? Customer service across the board is atrocious, not just o2. As long as they get paid, these massive businesses do not give a $&1/

  • AKalinics Andras Kalinics (@AKalinics) reported

    @O2 worst ever experience. Called weeks before my holiday if will have internet in Montenegro and was told will have everything working as at home.Yeah nothing at all! Couldnt call,not even contact host at airbnb cos had no internet.Nightmare!

  • AlanaDee_1 Alana-Dee (@AlanaDee_1) reported

    @O2 would like help as I can’t call due to my phone being cut off

  • keykay Key Kay (@keykay) reported

    @O2 You stole my money!!! All I did was ordering a phone from you. You never sent the phone and the sim nor refunded the money. It’s been 48 days and your customer service is absolute rubbish. Called you so many times. Not resolved and same lies.I want my money back!!!