O2

O2 Outage Report in Wellington, Telford and Wrekin, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Wellington, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Wellington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Wellington, Telford and Wrekin, England 02/17/2026 16:00

February 17: Problems at O2

O2 is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (52%)

    Phone (52%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Wellington, England

Latest outage, problems and issue reports in Wellington and nearby locations:

  • jefflebum Jen Eastwood (@jefflebum) reported from Shrewsbury, England

    @O2 I'm onto the 4th day of only being able to use my phone if it's on WiFi. I live rurally so my WiFi is terrible and I rely on my 4g. This isn't good enough.

  • Tulstar Mark T (@Tulstar) reported from Church Stretton, England

    @O2 Don’t worry I’ll try to call customer services again.

  • Shaunjenks Shaun Jenks 📱⌚️💻🎧📸✈️ (@Shaunjenks) reported from Shrewsbury, England

    @telfordmon @EE @O2 O2 is awful for data speeds, always found that EE and Three have the best speeds

  • pherlopolus Phullup (@pherlopolus) reported from Telford and Wrekin, England

    Twice in 2 days I come across an epos system that isn't fit for purpose. Small cafe hadn't got bacon on the breakfast options, and @O2 not being able to sell an existing customer 4 data Sim contracts, despite proving I was a director. Needed a letterhead!

  • Law4Professions Law4Professionals (@Law4Professions) reported from Shrewsbury, England

    @law4partners @CPWTweets @O2 #getbbphonesworking a campaign for service - any service, but good service should be the norm...

  • johndaviesrev63 John Davies (@johndaviesrev63) reported from Madeley, England

    Joined @O2 yesterday but trying to get through to customer support today is ****.

  • rhiandoyle67 Rhian Doyle (@rhiandoyle67) reported from Oakengates, England

    @O2 why has my iPhone told me that you have turned 4G off on my account ? I mean COME ON I know signal with you guys is horrific but WHY is my 4G turned off ????

  • Red_Lab19 Red_Ex_Lab💙 (@Red_Lab19) reported from Wellington, England

    Hi @O2 I'm happy with my service and have used you for years. But if you fund #GBNews I will take my custom elsewhere. This country doesn't need yet more media bias. #DontFundGBNews

  • pricesamuel56 Sam Price (@pricesamuel56) reported from Shrewsbury, England

    @O2 - suddenly 4G is absolutely shit. What a farce. I want my money back. Been shite for days.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • megangrace_96 meg💕 (@megangrace_96) reported

    Imagine one of your customer advisors putting the phone down on you because they don’t know how to do their job @O2 shocking.

  • charlene100512 charlene pattison (@charlene100512) reported

    Love having the phone put down on not once but three times! Well done @O2 great customer service!! That is a contract now lost! Keep up the great work

  • justianprobably justianprobably (@justianprobably) reported

    @O2 hi o2, i was a pay monthly customer sim only and have just taken out a new contract. You’ve sent me a fresh sim, but i’m assuming i can just keep using my current one? Thank you.

  • seenw85 Seenw85 (@seenw85) reported

    @O2 keep getting EBPP_1506 when trying to download a PDF of my bill using Chrome. Had it for month's now. When will this issue be fixed?

  • DrCalumLeask Calum Leask (@DrCalumLeask) reported

    @O2 customer service doing a fantastic job of reminding me why I left them in the first place - absolutely appalling support.

  • lelo29uk Leah Joon (@lelo29uk) reported

    @O2 hi trying to book paddington today for 2pm code isn’t working! Please help!

  • Gaz__Atkinson Gaz Atkinson (@Gaz__Atkinson) reported

    @O2 Tried all that - it’s affecting your MNVO’s also. Im on tesco and it’s equally poor.

  • PatMasterman pat masterman🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@PatMasterman) reported

    @loujnicholls Took 10 days to change from @Vodaphone to @O2, numerous phone calls lots of hair pulled out, dreadful customer service from both companies. But I did have everything backed up so didnt loose any screen photos .

  • richgold1972 Rich (@richgold1972) reported

    @O2 new sim through virgin media, my account not registered automatically I have no way of signing in. Impossible to get any help. Please advise

  • debbiemindful Debbie Cooper (@debbiemindful) reported

    @o2 who can I talk to ensure my Mother is no longer sent threatening emails and texts relating to a service she has not received and does not requires #o2 #o2customerservice #poorservice