O2

O2 Outage Report in Wellington, Telford and Wrekin, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Wellington, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Wellington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Wellington, Telford and Wrekin, England 12/10/2025 20:10

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Wellington, England

Latest outage, problems and issue reports in Wellington and nearby locations:

  • jefflebum Jen Eastwood (@jefflebum) reported from Shrewsbury, England

    @O2 I'm onto the 4th day of only being able to use my phone if it's on WiFi. I live rurally so my WiFi is terrible and I rely on my 4g. This isn't good enough.

  • johndaviesrev63 John Davies (@johndaviesrev63) reported from Madeley, England

    Joined @O2 yesterday but trying to get through to customer support today is ****.

  • Law4Professions Law4Professionals (@Law4Professions) reported from Shrewsbury, England

    @law4partners @CPWTweets @O2 #getbbphonesworking a campaign for service - any service, but good service should be the norm...

  • Tulstar Mark T (@Tulstar) reported from Church Stretton, England

    @O2 Don’t worry I’ll try to call customer services again.

  • pherlopolus Phullup (@pherlopolus) reported from Telford and Wrekin, England

    Twice in 2 days I come across an epos system that isn't fit for purpose. Small cafe hadn't got bacon on the breakfast options, and @O2 not being able to sell an existing customer 4 data Sim contracts, despite proving I was a director. Needed a letterhead!

  • Shaunjenks Shaun Jenks 📱⌚️💻🎧📸✈️ (@Shaunjenks) reported from Shrewsbury, England

    @telfordmon @EE @O2 O2 is awful for data speeds, always found that EE and Three have the best speeds

  • pricesamuel56 Sam Price (@pricesamuel56) reported from Shrewsbury, England

    @O2 - suddenly 4G is absolutely shit. What a farce. I want my money back. Been shite for days.

  • Tulstar Mark T (@Tulstar) reported from Church Stretton, England

    @o2 - Hi. My mobile signal (SY6 area) has been down for a few days now. Signal checkers says there is a fault with the mast… Can I get a refund on my line rental being as I’m paying for nothing..?

  • Red_Lab19 Red_Ex_Lab💙 (@Red_Lab19) reported from Wellington, England

    Hi @O2 I'm happy with my service and have used you for years. But if you fund #GBNews I will take my custom elsewhere. This country doesn't need yet more media bias. #DontFundGBNews

  • rhiandoyle67 Rhian Doyle (@rhiandoyle67) reported from Oakengates, England

    @O2 why has my iPhone told me that you have turned 4G off on my account ? I mean COME ON I know signal with you guys is horrific but WHY is my 4G turned off ????

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • stammer_teacher Mr ST (@stammer_teacher) reported

    @qriaz @O2 Only ever network that is worth being on in the UK is EE. Anything else is way way way behind!

  • TinkMissy Missy Tink (@TinkMissy) reported

    @O2 After all the trouble I’ve been through with this company it’s best I stick with your complaints team… when they decide to get back in touch. 2nd complaint raised and still no response other than that email.

  • secondrowsilk4 Nigel Silk (@secondrowsilk4) reported

    @O2 @mjd113 My son's had this number call him (8 times in the last 3 days ) and they said they'd have to terminate the contract if my wife the account holder didn't speak to them !!! I've personally been with Vodafone for 15odd years and have never had a call like this !

  • CliveR39 Clive R. (@CliveR39) reported

    Trying to contact a human at @O2 support is HOPELESS, all bot driven, plus long wait for DM replies on here. This is why I left O2 for @virginmedia years ago but now they have bounced me back. RUBBISH customer service

  • davidwh49965343 david whitton (@davidwh49965343) reported

    @O2 please have a senior manager call me regarding an ongoing complaint that is not resolving. You have admitted fault already but we are now at “Deadlock letter” stage to the Ombudsman. DM me for the number. #terribleservice

  • CliveR39 Clive R. (@CliveR39) reported

    Pathetic customer service by @O2 - can't track location of my new sim because they need the serial number of the sim- which I don't yet have- to access my account to track. Thanks for putting me with this bunch of ****s @virginmedia

  • BOC_ATM Bank of Creativity (@BOC_ATM) reported

    @DanielPriestley 💯 my signal is always bad. @O2 any ideas?

  • LadyOliviaFox Peregrine Nipsy (@LadyOliviaFox) reported

    @O2 So I'm still without a working phone and your support staff have failed me on three occasions in one day. Not very happy at all.

  • _red4g Richard (@_red4g) reported

    @O2 I'm using a galaxy s22+. I took the watch to my nearest store and despite a SIM swap the watch definitely didn't perform the ability to make phone calls. It said emergency calls only. The staff confirmed that this is a known issue. Nothing we did resolved this problem

  • JaeJae81 James Oliver (@JaeJae81) reported

    @O2 whenever I visit Manchester Centre, my phone doesn’t work on the 5G network. This doesn’t happen anywhere else, any ideas?