O2 outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Peter Snowdon (@petersnowdon) reported 8 minutes ago from Darlington, England

  Laughing at @yasminausten on the phone to @O2 can't believe they call this customer service. Hilarious craic.

• 
  ☀️Caroline☀️ (@carolinehinde) reported 15 minutes ago from Darlington, England

  @llysiih @O2 I hope your friends follow that up with @O2 because as a customer of theirs myself I’d want to know that this was dealt with 😡

• 
  Kirsty 😘💋 (@Kirsty_x85) reported 20 minutes ago from Darlington, England

  Dear @AmazonUK & @o2 its SUNDAY STOP SENDING EMAILS AND TEXTS at stupid o'clock in the morning! Sincerely a grumpy tired me cause you both woke me up! 😡😠

• 
  Tracy West (@th_west) reported 30 minutes ago from Darlington, England

  @O2 I can't log into my account to pay my contact and I my email and password and get I messaged say there a problem

• 
  nick briggs💙💛 (@nickbriggs72) reported 49 minutes ago from Startforth, England

  @O2 are really bad at customer services, ordered a nw ipad last week for delivery Tuesday, DPD came nd didn’t ring my flat buzzer and does the same again today and the chat guy really don’t help, while checking account give me info on upgrading my iPad and account

• 
  Kirsty 😘💋 (@Kirsty_x85) reported 49 minutes ago from Darlington, England

  @O2 Only just managed to top up my phone so yes it's just really slow

• 
  Brian Winter (@brianwinteruk) reported 52 minutes ago from Hipswell, England

  Hey @O2 . Stop sending out texts messages with videos. Videos are a known way of spreading viruses and rootbots to mobile phones. I never open texts with videos attached.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrew Morrison🇬🇧 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@AndrewAgent1806) reported 7 minutes ago

  @O2 I wonder if you could help me as I have spent about 5 hours today trying to talk to a person at O2 and all I got was bots. I have lived at my current address for over 6 years, today I got a bill for someone I have never heard of, dated from last year.

• 
  Andy W (@LandladyWoo) reported 10 minutes ago

  Hey @O2 you agreed to credit me bcz I'd left . You emailed confirming the amount, method & expected payment date 👍 But you also SMS'd saying that for a ££ refund not a credit note I have to select that in MyO2 🤔 But I can't log into MyO2 bcz I'm no longer a customer 🤪 Help!

• 
  giuseꕤ (@kitty_lover3435) reported 11 minutes ago

  day 1 asking for a ticket for a london show😭 literally any date any seat is ok, pls help im lowkey desperate, been a fan for 12 years and ive never seen her live @TeamAriana @O2 @TicketmasterUK xx

• 
  Hayley Laura (@LilHay) reported 12 minutes ago

  @O2 @Lasso_Solutions GET THE SITUATION SORTED RIGHT NOW BEFORE I REPORT U TO TRADING STANDARDS. SIX DAYS NOW. U got MANOR PROBLEMS COMING YOUR WAY

• 
  Benjamin Webster (@benjaminlfc) reported 13 minutes ago

  @O2 @JustinDiamond16 Many, many people have reported this just on X alone, I have reported it via Customer Service and they’ve opened a ticket and nothing has been done (no surprises there). This has been going on for months and months, if you do manage to get to the section where it asks for your card details choosing the Apple Pay option just spins and spins and then says Apple Pay isn’t available, if you manually enter card details 9 times out of 10 the payment fails. Turn to the IVR system over the phone and payments are successful, a payment reference is read out by the automated system at the speed of light therefore you have absolutely no time to write it down and then said payment just doesn’t reflect on the account. Why you messed around with the billing system I’ll never know, 18 years this year I’ll have been an O2 customer and the previous system was perfectly fine, have you never heard of the phrase “IF IT AIN’T BROKE DON’T FIX IT”?

• 
  ally connor (@1980Ally1603) reported 14 minutes ago

  @O2 still no service after 3 days… call after call with no resolution. Really poor

• 
  Tristan Bruce (@tjrbruce) reported 17 minutes ago

  @Demodya @O2 same problem here just getting bounced between both 🤦

• 
  BARRY (@XBAZAER) reported 18 minutes ago

  @RealDaveB @O2 Good luck getting your account unlocked they locked mine last December an still can't use my o2 app or website constantly told we contact you within 5 working days. phoned them an sent complaint. lucky i can pay over the phone otherwise I'll would be ******

• 
  Chris Capitale (@chriscapitale) reported 20 minutes ago

  @EE be a champ, buy @O2 and invest in their network

• 
  Lauren Blair♥ (@lilmissymoo90) reported 20 minutes ago

  @O2 Getting passed about for 2 hours too just to get an upgrade on an account that’s 7 years or older was crazy. I deal with all of my mother’s accounts and it’s never been an issue even the last phone she got from o2 was straightforward. I was almost changing to vodaphone