O2

O2 Outage Report in Richmond, North Yorkshire, England

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Richmond, North Yorkshire, England 11/21/2025 18:35

November 21: Problems at O2

O2 is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • carolinehinde ☀️Caroline☀️ (@carolinehinde) reported from Darlington, England

    @llysiih @O2 I hope your friends follow that up with @O2 because as a customer of theirs myself I’d want to know that this was dealt with 😡

  • nickbriggs72 nick briggs💙💛 (@nickbriggs72) reported from Startforth, England

    @O2 are really bad at customer services, ordered a nw ipad last week for delivery Tuesday, DPD came nd didn’t ring my flat buzzer and does the same again today and the chat guy really don’t help, while checking account give me info on upgrading my iPad and account

  • Kirsty_x85 Kirsty 😘💋 (@Kirsty_x85) reported from Darlington, England

    @O2 Only just managed to top up my phone so yes it's just really slow

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • colchjaggers Jaggers of Colchester (@colchjaggers) reported

    @Colchesterviews @O2 Terrible company. I binned them off years ago!

  • lbuckerfield1 Lucy Buckerfield (@lbuckerfield1) reported

    @O2 attempting to buy disclosure all points east tickets with Axs using the Priority app code and link but the link comes up as not valid. Do you know what the issue is?

  • laura___xoxox Laura (@laura___xoxox) reported

    @O2 my mobile data is constantly failing to connect on my Apple Watch (I pay for a monthly airtime plan) all online advisors are less that helpful, if I bring it in to store is it an issue you can potentially resolve or will you refer me to Apple?

  • Bethany65817092 Bethany wells (@Bethany65817092) reported

    @O2 Hi, AXS website has gone down. Will you extend this offer to allow people to buy the tickets who missed out due to the fault?

  • Cardiff_Cyclist Cycle Guy (@Cardiff_Cyclist) reported

    @O2 Been there done that , no help whatsoever.

  • elizete_xo Elizete Clifford (@elizete_xo) reported

    I had to swap my 5G SIM card out for a 4G SIM card for my iPhone 13mini to get full rang of signal in my flat. @O2. Guess my little iPhone doesn’t like 5G at the moment. At least I get full rang of signal & my iPhone works. That’s all I care about.

  • Colchesterviews ColchesterViews. (@Colchesterviews) reported

    Unbelievable effort that @O2 make to chase you for a £36 bill, when they have made a mistake on the bill. Phone calls every 10 minutes, a text every half hour. I’ve spent hours on the phone trying to get the incorrect bill sorted, you can never speak to anyone. Rubbish company!!!

  • pc0nn Patrick Connolly (@pc0nn) reported

    @O2 @AXS_UK Trying to get tickets for All Points East via O2 Priority, but website is down. Offer ends at midnight tonight. Can you help, please?

  • joshdraws_ Josh Draws 💭 (@joshdraws_) reported

    @O2 hi, signed up in April for a contract which promised some free Beats wireless headphones in around 45 days, they never arrived. Help please

  • martgathercole Martin Gathercole🦂 (@martgathercole) reported

    @Colchesterviews @O2 I resolved a billing problem with O2 online text/ chat - took half an hour but worth the effort👍