O2

O2 Outage Report in Richmond, North Yorkshire, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Richmond, North Yorkshire, England 12/09/2025 10:00

December 09: Problems at O2

O2 is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • petersnowdon Peter Snowdon (@petersnowdon) reported from Darlington, England

    Laughing at @yasminausten on the phone to @O2 can't believe they call this customer service. Hilarious craic.

  • carolinehinde ☀️Caroline☀️ (@carolinehinde) reported from Darlington, England

    @llysiih @O2 I hope your friends follow that up with @O2 because as a customer of theirs myself I’d want to know that this was dealt with 😡

  • nickbriggs72 nick briggs💙💛 (@nickbriggs72) reported from Startforth, England

    @O2 are really bad at customer services, ordered a nw ipad last week for delivery Tuesday, DPD came nd didn’t ring my flat buzzer and does the same again today and the chat guy really don’t help, while checking account give me info on upgrading my iPad and account

  • Kirsty_x85 Kirsty 😘💋 (@Kirsty_x85) reported from Darlington, England

    @O2 Only just managed to top up my phone so yes it's just really slow

  • Kirsty_x85 Kirsty 😘💋 (@Kirsty_x85) reported from Darlington, England

    Dear @AmazonUK & @o2 its SUNDAY STOP SENDING EMAILS AND TEXTS at stupid o'clock in the morning! Sincerely a grumpy tired me cause you both woke me up! 😡😠

  • brianwinteruk Brian Winter (@brianwinteruk) reported from Hipswell, England

    Hey @O2 . Stop sending out texts messages with videos. Videos are a known way of spreading viruses and rootbots to mobile phones. I never open texts with videos attached.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • rstantonmedia Robbie (@rstantonmedia) reported

    @O2 None of these steps help! youve just got a really bad network service and you’re charging me an extortionate amount of money for a 5G service you cant even provide and a 4G network service that barely knows what its doing! Seriously unimpressed

  • debbiegdraws Debbie Greenaway (@debbiegdraws) reported

    @O2 Hello. Please can you help. My mum is an o2 customer. Are you able to tell her if her phone is locked to o2 if she provides the IMEI number?

  • groovylucy19 Lucy Dunn (@groovylucy19) reported

    @O2 So I got a friend buy top up voucher and take screenshot to send me. Now I can’t top up my work phone. As I m Deaf. Can’t use instructions after dial 4444. So I used SignVideo but 02 customer service closed at 4pm

  • JHemsley68 @JHems ✨🌟✨ (@JHemsley68) reported

    @O2 @Virgin Rather than spending time advertising Volt, invest in supporting customers and SIMPLIFY your processes! TECHNOLOGY is your thing yet it is so poor when it comes to a task that should be so simple for customers #setuptofail

  • ChrisJG1988 Christopher Guy (@ChrisJG1988) reported

    @O2 I need to unlock my iPhone, been on website and tried to get live chat but I can’t find it, can you help please?

  • pixvil Mark Brockbank (@pixvil) reported

    @O2 is there issues in the Chelmsford area with signal right now? Mine keeps dropping

  • craigp_ Craig P (@craigp_) reported

    @O2 Hi, I took your offer of six months free Disney+ which is die to expire - how do I cancel the subscription please?

  • atmphotosuk Andy M (@atmphotosuk) reported

    Finally offers I can use with @O2 Greggs replacing the useless and crap coffee from Cafe Nero which the nearest one was 25miles away.. Maybe we can get Starbucks at some point or Costa :)

  • JHemsley68 @JHems ✨🌟✨ (@JHemsley68) reported

    @Ofcom Please tell me why mobile phone companies are allowed to be totally inflexible with customers wanting to change payment dates? @O2 have put me in financial detriment due to poor payment options. Cx are set up to fail. So much bad credit with mobiles! #CostOfLivingCrisis

  • dhruv_roy1 Dhruv Roy (@dhruv_roy1) reported

    @O2 supposed to port in today. Without a phone line and no help. Please urgently help o2