O2 outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Tracy West (@th_west) reported 5 seconds ago from Darlington, England

  @O2 I can't log into my account to pay my contact and I my email and password and get I messaged say there a problem

• 
  Peter Snowdon (@petersnowdon) reported 10 minutes ago from Darlington, England

  Laughing at @yasminausten on the phone to @O2 can't believe they call this customer service. Hilarious craic.

• 
  Brian Winter (@brianwinteruk) reported 17 minutes ago from Hipswell, England

  Hey @O2 . Stop sending out texts messages with videos. Videos are a known way of spreading viruses and rootbots to mobile phones. I never open texts with videos attached.

• 
  ☀️Caroline☀️ (@carolinehinde) reported 28 minutes ago from Darlington, England

  @llysiih @O2 I hope your friends follow that up with @O2 because as a customer of theirs myself I’d want to know that this was dealt with 😡

• 
  Kirsty 😘💋 (@Kirsty_x85) reported 31 minutes ago from Darlington, England

  @O2 Only just managed to top up my phone so yes it's just really slow

• 
  Kirsty 😘💋 (@Kirsty_x85) reported 39 minutes ago from Darlington, England

  Dear @AmazonUK & @o2 its SUNDAY STOP SENDING EMAILS AND TEXTS at stupid o'clock in the morning! Sincerely a grumpy tired me cause you both woke me up! 😡😠

• 
  nick briggs💙💛 (@nickbriggs72) reported 50 minutes ago from Startforth, England

  @O2 are really bad at customer services, ordered a nw ipad last week for delivery Tuesday, DPD came nd didn’t ring my flat buzzer and does the same again today and the chat guy really don’t help, while checking account give me info on upgrading my iPad and account

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Owen (@owencb) reported 3 minutes ago

  @O2 Can you just send me a new sim. I'm in touch with what seems like fake accounts. I don't need to login to my desktop. Just put a sim in the post. Ive already lost a day. It's 07789766581. I've paid you £100s for years. Just sort a brother out. It 8 Stephens Court, 82 Endwell Road London SE4 2DP. This is my l address. You probably have one in Hammersmith or Ealing or Earls Court. W6, Sw5, w5. West London post codes. I don't want to login on my laptop. Just mail me the sim? It's a piss of piss with Lebara

• 
  Simon Reynolds (@simonreynolds34) reported 7 minutes ago

  @O2 The service you have provided me since joining a family contract a month ago has been absolutely shocking. I have spent over 10hrs on the phone, with no resolution, had all our SIMs cancelled without being told so, and dealt with clueless and unhelpful customer service reps.

• 
  Melly P (@mellypeters) reported 11 minutes ago

  Finally after 4 weeks someone contacts me @O2 and we agree compensation for the problems that I have and the money is to be put back into my account within five working days and guess what? You’ve put it on a credit on my account. You can’t even get that right.

• 
  Cllr Sophie Preston-Hall ECC Rochford North (@SophiePrestonHa) reported 11 minutes ago

  Is anyone else getting absolutely inundated with calls from an @O2 call centre lately? I’m getting 5–10 calls a week at this point and it’s beyond frustrating. I’ve politely asked to be removed from their list around 9 or 10 times now and today, when I pointed out that I’ve repeatedly asked them to stop calling me, they simply slammed the phone down on me. How on earth do you actually get yourself removed from whatever ridiculous list these companies seem to have you on? Surely I can’t be the only one dealing with this nonsense?

• 
  CryptoeSIM.io (@cryptoesim) reported 15 minutes ago

  @ungodlywheesa @O2 Most phones from 2020+ actually support eSIMs! What phone are you rocking? We might be able to help you out 👀

• 
  Lauren Hill (@LaurenHill0808) reported 18 minutes ago

  @O2 I appreciate this and the signal checker says it’s fine for 4G and 5G inside and out.. but data just does not work, and it has been like that for a while now, outside it says I have 5G but nothing will load and if I go inside it goes into satellite mode..

• 
  Shez (@sheritzy) reported 19 minutes ago

  I hate when im using my phone in public and @O2 decides there's no more signal 🙄

• 
  Shana Hendry (@Happyengland79) reported 21 minutes ago

  @o2 you have left me no choice but to raise the fact you have not paid my refund or fixed the issue, the refund is for, to the ombudsman! You've had enough chances but fail at every step ffs. **** company and **** staff! #evidenceforombudsman

• 
  I.C (@IanCockerill2) reported 22 minutes ago

  @O2 @virginmedia has anyone else experienced a further decline in customer care since O2 was taken over by the dreadful Virgin Group?

• 
  Jess (@Jessw1303) reported 22 minutes ago

  @O2 @ceeveepee That’s a lie, I spoke to your customer service almost a week ago and told them this was happening to me too, I also can’t make any payments towards my daughters bolt ons.