O2 Outage Report in Norwich, Norfolk, England
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The latest reports from users having issues in Norwich come from postal codes NR1 and NR99.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Norwich, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (56%)
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Internet (21%)
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Total Blackout (13%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Norwich, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Phone | |
| Norwich |
Total Blackout | |
| Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Norwich, England
Latest outage, problems and issue reports in Norwich and nearby locations:
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Nick Murrell
(@nick_murrell) reported
from
Thorpe St. Andrew, England
20 minutes in a call queue to be cut off again, your customer service is as bad as your phone signal @O2 #o2
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Francisco Opazo
(@frankopazo1) reported
from
Blofield, England
Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@EE Nah, Orange was better than T Mobile, but when you merged, the quality and signal went to ****. @O2 is miles better, and so far haven’t hit anyone with roaming charges either!
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Adam Carpenter
(@1985ACarpenter) reported
from
Hellesdon, England
Hey @O2 your signal in and around the whole of Norfolk for the past 3 months has been piss poor…. Spend some of your millions and make it fit for purpose please! Fed up now!
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Dan Church
(@dan_v_fat) reported
from
Norwich, England
@O2 7 months after cancelling a contract (where I was told it would be free of charge due to the poor service received) and I’m still receiving negative marks on my credit score with missed payments and letters from debt collectors for the amount which shouldn’t be there 1/2
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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HARRY
(@ginnyisleng) reported
from
Beccles, England
@O2 hello guys, can you do me a big favour and help me. you’re supposed to be sending me a phone currently and you haven’t
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David Griffin
(@davegriffin1233) reported
from
Norwich, England
@jodielouiseart @O2 That is correct and I’ve knocked them ever since I still get the internet at home and around where WiFi is for what was a brand new iPhone 11+ just use a cheap £10 phone on #vodaphone as you get network with no problem
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nchnthman
(@nchnthman) reported
from
Norwich, England
@O2 why are O2 cold caring me? I am not their customer. GCPR? TPS registered? How did they get my number?
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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FMJ-POTATO
(@ironwrites) reported
@O2 18 hours now O2. I can't call you because as soon as I enter the old number it diverts to a payment only line. I try customer services from a different phone, same. Online chat? Relevant team's too busy. Twitter? Do as instructed, still don't get a response. Wonder why I left...
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Karen Nicola
(@karen1nicola) reported
@O2 i contacted you Weds with an urgent issue. Its now Friday & no one has replied to me. The problem that I was trying to contact u about has happened because you have STILL NOT RESPONDED!!! This is not acceptable. Shall I just cancel my DDs and take my business elsewhere?!??
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@GeorgeTHFC
(@George_G_THFC) reported
No one ever go with @O2 they're an absolute disgrace. Their fraud team are embarrassing. Gave my passport and proof of address, yet they refuse to help me further still. 2 months my UK sim card has been blocked. Disgrace! Can't access my online banking because of them
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Tazziii @ i69
(@Tazziii) reported
I just spent 20 minutes on hold to (after going through their annoying robot) @O2 for them to hang up on me so I call back and they say they are closing so might not be able to take my call...
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Sam Moore
(@Jet247) reported
@crazydodo79 @O2 Completely agree! I get mostly 3G in a lot of locations and it doesn’t work whatsoever. If I wasn’t locked into a contract I’d leave. Looks like many others are having the same problem.
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Lynsey
(@MaisyandBonnie) reported
@Astr0Isha @O2 Apparently they’re doing essential work in my area. Worth checking to see if they are by you too. It will be 4 days without proper service 🙄
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Sara Jones
(@Sara_JJones) reported
When @O2 make a mistake and won't solve the problem but keep taking your money, cheers 👍🏻
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Neil Perrins
(@NeilPerrins) reported
@O2 Hi - one of my PAYG sims has vanished from my o2 account, and won’t connect to the o2 network. Can you help please?
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Chris Carter
(@the_sarge1984) reported
@O2 Why bother. I have done all this. My sister is on o2 and you gave some spiel about mast maintenance. Fact is that o2 has preformed poorly for years now. My job requires a good data signal to send job sheets, and to be honest, most days it's a real drag.
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ClaireRose
(@ClaireR94843474) reported
@O2 when you did the screen with envy promo for a free bag it never arrived. I chased company twice and they said someone would get back to me but they never did