O2 outages and service status in Norwich, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Norwich, England

The most recent O2 outage reports came from the following cities: Norwich.

City	Problem Type	Report Time
Norwich	Phone	21 days ago
Norwich	Total Blackout	3 months ago
Norwich	Phone	5 months ago
Norwich	Phone	5 months ago

Community Discussion

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O2 Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

• 
  Liam Killington (@Killi87) reported 6 minutes ago from Scottow, England

  @SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....

• 
  Nick Murrell (@nick_murrell) reported 6 minutes ago from Thorpe St. Andrew, England

  20 minutes in a call queue to be cut off again, your customer service is as bad as your phone signal @O2 #o2

• 
  Francisco Opazo (@frankopazo1) reported 7 minutes ago from Blofield, England

  Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)

• 
  Adam Carpenter (@1985ACarpenter) reported 11 minutes ago from Hellesdon, England

  Hey @O2 your signal in and around the whole of Norfolk for the past 3 months has been piss poor…. Spend some of your millions and make it fit for purpose please! Fed up now!

• 
  Matthew Caputo (@MatthewCaputo_) reported 14 minutes ago from Norwich, England

  @O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.

• 
  nchnthman (@nchnthman) reported 16 minutes ago from Norwich, England

  @O2 why are O2 cold caring me? I am not their customer. GCPR? TPS registered? How did they get my number?

• 
  HARRY (@ginnyisleng) reported 16 minutes ago from Beccles, England

  @O2 hello guys, can you do me a big favour and help me. you’re supposed to be sending me a phone currently and you haven’t

• 
  𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣 (@LancePaters1) reported 16 minutes ago from Brundall, England

  @O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.

• 
  Louise Smith (@LouSmi2) reported 18 minutes ago from Taverham, England

  So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help

• 
  Matthew Caputo (@MatthewCaputo_) reported 23 minutes ago from Norwich, England

  @Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2

• 
  Daniel Rayner (@raybagslfc) reported 24 minutes ago from Spixworth, England

  @O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)

• 
  David Griffin (@davegriffin1233) reported 25 minutes ago from Norwich, England

  @jodielouiseart @O2 That is correct and I’ve knocked them ever since I still get the internet at home and around where WiFi is for what was a brand new iPhone 11+ just use a cheap £10 phone on #vodaphone as you get network with no problem

• 
  Miss Emily Anarchy (@MsEmilyAnarchy) reported 39 minutes ago from Norwich, England

  @O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.

• 
  Chris Greenfield (@chris_greenf) reported 41 minutes ago from Wymondham, England

  @EE Nah, Orange was better than T Mobile, but when you merged, the quality and signal went to ****. @O2 is miles better, and so far haven’t hit anyone with roaming charges either!

• 
  Dan Church (@dan_v_fat) reported 51 minutes ago from Norwich, England

  @O2 7 months after cancelling a contract (where I was told it would be free of charge due to the poor service received) and I’m still receiving negative marks on my credit score with missed payments and letters from debt collectors for the amount which shouldn’t be there 1/2

• 
  Kevin the carrot (@Kjvincent1979) reported 53 minutes ago from Costessey, England

  @O2 4g network speed of 0.5 mbps so virtually non existent

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nilesh Thanki (@NileshGThanki) reported 2 minutes ago

  Looking for resolution from @O2 been having ongoing signal and network problems since joining in December 2025. Live in EN1, Enfield. Complaint after complaint and still no resolution. Why pay for a service if we are not receiving it. Can’t make basic calls in our own home!

• 
  Rachael Mcmurray (@_mcmurray) reported 3 minutes ago

  Why is the O2 online shop not working? Been trying to upgrade my phone for days now. Just keep getting a opps page @O2

• 
  Neil Lilly (@NeilLilly) reported 4 minutes ago

  @O2 Are you actually serious? I work in these places on a regular basis and there is ALWAYS no signal. I don’t expect to pay for a service that I do not receive.

• 
  Otis Parris (@parriso56) reported 7 minutes ago

  @O2 Looking at the Network map what is good is rather subjective. Two bars isn’t good. Be honest and say the postcodes where you say it’s good just isn’t for data. The entire corridor running from Alwoodley- Chapletown is poor and towards St James’s is poor and has always been. Maybe it’s just geography

• 
  Adam Berry (@DiscoEnergy) reported 8 minutes ago

  @mitchhirsty @JaadeSketch @O2 It’s just not the bill issue I’ve been trying to upgrade over the past month and still issues. O2 sort your website out please!

• 
  Kath Moonlight (@kath_moonlight) reported 9 minutes ago

  @O2 @O2 It’s the MyO2 app/account. I’m currently in Mexico with my UK O2 Pay As You Go SIM. my mobile number appears to be linked to a different email address, so I can’t link it to my Virgin Media O2 ID or top up. I can’t sign in because the O2 website/app blocks access from Mexico.

• 
  Country lad (@lurcher_king) reported 11 minutes ago

  @O2 what is going with your phone signal right now? It’s the worst it’s been for me in the 11 years I’ve been with you. Constant drop outs, ****** internet services won’t go above 2 bars. I’m paying over 100 pound a month for this garbage phone service. Somerset based no signal

• 
  courtney 6 (@notearsalright) reported 14 minutes ago

  @sunsetsari @O2 @TheO2 omg freya isn't he an icon ive never met a venue worker so lovely

• 
  Ben (@bennycliffe) reported 14 minutes ago

  I can’t even get a signal with @O2 when actually being in @TheO2 😭😭 ever mind posting a video! 😭🫠

• 
  Scott (@Sc077as) reported 17 minutes ago

  @O2 your phone coverage is absolutely diabolical!!! Sat in Bristol airport and have 4g and it’s about as much use as a chocolate fire guard. Pay for a 5g service and get nothing anywhere. Shambolic. #nO2