O2 outages and service status in Derry, Northern Ireland

Problems in the last 24 hours in Derry, Northern Ireland

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Derry, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports Near Derry, Northern Ireland

Latest outage, problems and issue reports in Derry and nearby locations:

• 
  Kieran Kelly (@KieranKelly1988) reported 8 minutes ago from Derry, Northern Ireland

  Quite shoddy of @O2 to refuse me a contract as a new resident of Northern Ireland when my driving licence is in the Republic of Ireland and not offer an alternative verification or reply to my email of complaint from 6 days ago.

• 
  sean duignan (@dartduignan180) reported 9 minutes ago from Culmore, Northern Ireland

  @virginmedia @O2 But not your customer service when it comes to cancelling an order

• 
  Marian O'Hara (@oharama) reported 42 minutes ago from Derry, Northern Ireland

  @O2 Poor customer experience in-store today. Disappointed to say the least.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tom Allen (@timalongtom) reported 15 minutes ago

  @O2 I need a manager from your advanced team to help recover a quarantined phone number. A phone agent put an order through on a dead SIM card by mistake and it is stuck. Your DMs are currently blocked and my messages are failing to send. Please send me a private DM link.

• 
  Carla Johnson (@carlajohno) reported 15 minutes ago

  @O2 we’re having issues with our O2 signal NN15 area, unable to make calls, when we do they cut off, we are self employed & need our mobiles for work, we have tried turning everything off etc as you have suggested to others but it’s not working. Need this resolved asap please

• 
  Chris TheLurch Saunders 🌶 (@Thelurch) reported 18 minutes ago

  @cpfcjc Wow! Such denial! Unbelievable. Go to @EE like we did. The @O2 staff in that shop are encouraging everyone to defect to EE as they are so fed up with people complaining about no signal in the town.

• 
  Chris M Pattinson (@ChrisMPattinson) reported 19 minutes ago

  @Morgan7MJ @O2 The service in the UK is appalling now. The bandwidth is not big enough to support the number of subscribers on all networks. Vodafone is bad also especially in London

• 
  Petr N (@nemgp) reported 19 minutes ago

  @O2 roaming data still doesn't work after porting to O2. Countless call to O2 didn't help.

• 
  Carto Crazy aka Jeff Owen, Swindon #Rejoiner Woke (@MapdraughterUK) reported 20 minutes ago

  @O2 :- it is a disgrace that central Swindon is not covered by 5G and that 5G+ is only useable outdoors in selective parts of the town centre. Worse, since you started to migrate to 5G parts of my house in Old Town, Swindon are dead zones. A premium rate demands premium service.

• 
  Slevern (@Slevern00p) reported 21 minutes ago

  @O2 why is your app so crap. It should be easy to use it’s absolute trash. I just want to check my bills and all it does it’s send links, everything appears to external to the app. Sort it out

• 
  Slevern (@Slevern00p) reported 22 minutes ago

  @O2 I’m having issues with your piss poor app.

• 
  Claire Wright (@CLAAccess) reported 25 minutes ago

  @O2 & @virginmedia making it as difficult as possible to settle the final bill on an account I have cancelled. App doesn't give me the option to pay. Calls go straight through to their Indian call centre. Absolutely appalling service from the worst phone company in the universe!

• 
  joe ♞ (@ComradeAzul) reported 26 minutes ago

  @O2 hi do you have a customer service email please?