O2 outages and service status in Derry, Northern Ireland

Problems in the last 24 hours in Derry, Northern Ireland

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Derry, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports Near Derry, Northern Ireland

Latest outage, problems and issue reports in Derry and nearby locations:

• 
  sean duignan (@dartduignan180) reported 7 minutes ago from Culmore, Northern Ireland

  @virginmedia @O2 But not your customer service when it comes to cancelling an order

• 
  Kieran Kelly (@KieranKelly1988) reported 12 minutes ago from Derry, Northern Ireland

  Quite shoddy of @O2 to refuse me a contract as a new resident of Northern Ireland when my driving licence is in the Republic of Ireland and not offer an alternative verification or reply to my email of complaint from 6 days ago.

• 
  Marian O'Hara (@oharama) reported 54 minutes ago from Derry, Northern Ireland

  @O2 Poor customer experience in-store today. Disappointed to say the least.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Viridis (@Lord_Viridis) reported 2 minutes ago

  @waynetuckwell @O2 It's honestly ridiculous. I've given up on them now I don't think they'll fix it. I was with O2 before it was even O2 but this last year has been nothing short of shambolic. If it's not full 5g giving me 5mb/s it's the fact I cannot look at my own accounts.

• 
  Jess (@Jessw1303) reported 2 minutes ago

  @O2 @Katostevens Another lie, it’s not been working properly for over a week and I already contacted customer service about this multiple times!

• 
  Mandy Griffin ⚒️🇬🇧🐩🐩🐈 (@Mandygriffin) reported 3 minutes ago

  @O2 Yes. It’s on the service status but it’s been like it for weeks.

• 
  Samantha♥️ (@XxSammie_89xX) reported 6 minutes ago

  @O2 No service what so ever, WiFi at home sadly that's useless when your child's school can't even phone you! No 4g...no one can call, you need to reimburse your customers for 10 days when they are paying for a service they arent even receiving

• 
  Just flung out of space ⧗ ᗢ (@itsafairytale95) reported 7 minutes ago

  @O2 can you help please youve locked my account

• 
  MS (@jennslcfc94) reported 8 minutes ago

  @O2 You are terrible 3 days with no data for no reason

• 
  Lucy Bethell (@lucy_bethell) reported 10 minutes ago

  @Benleo I am currently on day four of having no phone signal, mobile data or WiFi thanks to @O2 They regularly cut off my service entirely (23 days total this year), no warning, no apologies. When you contact CS, if they actually answer, then they treat you like you are the problem!

• 
  Tom Tom (@88TomTom) reported 12 minutes ago

  @O2 Can someone please help sort an issue. I’ve been waiting over 3weeks and the call centre said there nothing they can do and have submitted a new ticket and I need to wait another 2weeks! CIT-A399507 & CIT-A407913.

• 
  Viridis (@Lord_Viridis) reported 12 minutes ago

  @1903bw @O2 They can't, they've been told about it *checks date 5 months ago. They broke it and don't know how to fix it, I have complaint reference numbers but worthless unless they actually fix their customer account portal Can't wait to be shot of them

• 
  Jefaz (@Jethrotoolio) reported 14 minutes ago

  @MikeLeach1980 @O2 @ad_moran4 I second this. I paid to get out of my contact to move back to EE it was so bad.