Origin Broadband outages and service status in Northwich, England

Problems in the last 24 hours in Northwich, England

The chart below shows the number of Origin Broadband reports we have received in the last 24 hours from users in Northwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Origin Broadband Issues Reports

Latest outage, problems and issue reports in social media:

• 
  mc california (@mccali99) reported 2 minutes ago

  @OriginBroadband in the event that you wish to escalate your complaint. After this letter is sent, no further action will be taken on our part. Please feel free to contact us if you have any further queries regarding your Origin account by calling our teams on 0330 024 17 77.

• 
  Josh Kard (@JoshKard0) reported 4 minutes ago

  @OriginBroadband I mean, get someone to pick up the phone or answer the chatbot? Also get someone to fix the phone option menu, so that you're actually able to select an option? Not sure what the social media team can do TBF

• 
  mc california (@mccali99) reported 6 minutes ago

  @OriginBroadband As we couldn't come to a mutual agreement over how best to resolve your case, you now have the right to go to Ombudsman Services: Communications to take your complaint further if you wish. The Ombudsman’s role is to offer free, independent help to resolve your

• 
  Wake UP! and smell the Coffee (@Schmell_DeCoffe) reported 7 minutes ago

  @RealKiro @_fadgie_ @OriginBroadband Expecting people to pay extra to make the service work properly ... Absolute charlatans ...

• 
  Tom Clayton (@MrTClayts) reported 12 minutes ago

  @JackTheL4d @abbeylinegold @OriginBroadband I wasn't referring to the 5400 page document. It will have been right next to the price when you signed up. It's not really the fault of the service provider. If its as a result of Covid then can't you apply for a grant and/or support from the Govt or University?

• 
  Maria (@m_imnk) reported 15 minutes ago

  Be very careful with @OriginBroadband . I switched to another company, as Origin couldn’t provide me with the service I needed when I moved, and now they are denying me access to my account so that I’m not able to send the final bill to the company I switched to. They’re a trap.

• 
  David Jennings (@ChilliDoor) reported 18 minutes ago

  @OriginBroadband Your direct debit system is faulty, your live chat is broken, no one answers calls and you've removed the option to pay outstanding invoices via your website. How am I meant to fix an issue when I can't get through to anyone?

• 
  Will Jones (@__getinthebin) reported 19 minutes ago

  @AmyBullContent @OriginBroadband If they legit said that to you I’m unsurprised. One of their tech support told me that DSL filters expire after 3-6 months and that changing my DNS servers could affect a ping or trace route result. My secret weapon was being a complete tech nerd

• 
  Will Jones (@__getinthebin) reported 21 minutes ago

  @AmyBullContent @OriginBroadband I was. I complained and they let me out of contract early. A combination of being BS’d by tech support, in-contract price rises, technical issues and them ignoring my complaints for months at a time

• 
  Derek Weeks (@DerekWe51929279) reported 22 minutes ago

  @OriginBroadband @Ofcom No point in messaging you directly. You don’t respond. How do you expect customers to have any confidence in Origin broadband when almost a third of your customers reviews are either poor or BAD.