Plusnet

Plusnet Outage Report in Thomshill, Moray, Scotland

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Thomshill, Scotland

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thomshill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Thomshill, Moray, Scotland 12/01/2025 10:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

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Plusnet Issues Reports Near Thomshill, Scotland

Latest outage, problems and issue reports in Thomshill and nearby locations:

  • Fionamarie22 Fiona Smith (@Fionamarie22) reported from Elgin, Scotland

    Can’t wait for May so that I can get rid of @Plusnet Worst WiFi ever, now on to 5 times it’s been down just this evening. No wonder I’m going over my mobile data every month 🤬

  • KirstyBulloch Kirsty Bulloch (@KirstyBulloch) reported from Elgin, Scotland

    @Plusnet cannot wait until my contract runs out - by far the worst wi-fi service EVER 😡

  • relyian joe angel (@relyian) reported from Thomshill, Scotland

    Plusnet are so bad they won’t even give out an email address. #badcustomerservice

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • PaulTimms13 Paul Timms (@PaulTimms13) reported

    @Plusnet #mobiledown Just been told that the Plusnet Mobile Network is down atm!

  • Farno38 S. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇨🇾 (@Farno38) reported

    @Plusnet just had my bill and it's over double what it should be. Been waiting on the phone for over 30 minutes. This isn't like your customer service! You ok?

  • glennshep Glenn Shepherd (@glennshep) reported

    @DowndetectorUK Yep, down. Yet again. Can't make or receive mobile calls & their website's down too. It's a miracle I have BB. Done with @Plusnet. Never thought the day would come when @TalkTalk were a more attractive option

  • 16StringBass DoesNotPlayWellWithOthers (@16StringBass) reported

    @Plusnet Awful level of service, pay bill, still restrict the mobile line. Speak to them confirm payment get text saying line restored, now handset blocked from network Got to be kidding me

  • LondonGirlSays London Girl (@LondonGirlSays) reported

    @Plusnet Hi I’ve been on hold for 30 Minutes. I just need a new email from you with a refund link as the last one expired. Can you help?

  • Barrybs1 Barryb (@Barrybs1) reported

    @BTGroup any chance you could sort my porting issue with Plusnet? 9 days, no calls, texts, data, nothing. I've written to Mr Jansen but maybe you could sort it.

  • Jodparsons Joanne Parsons (@Jodparsons) reported

    @Plusnet I want to leave as your service is so poor I have found it impossible to work from phone. Please call me immediately to advise my contact date so I can terminate asap

  • Felix_of_Mars Stuart Fraser (@Felix_of_Mars) reported

    @Plusnet Do you still track requests via DM. I sent one last evening and still not been looked at. I didn't realise you closed the other support channel at first.

  • Plusnet Plusnet (@Plusnet) reported

    @BennyHawes Hi Benny, these emails are automated and are there to ensure you don't go over your allotted mailbox capacity. If you're having trouble with deleting mail through Webmail, you can always set up an email client and delete mail through this instead. -Tony Plusnet Sheffield

  • Plusnet Plusnet (@Plusnet) reported

    @nainasavraj Hi Naina, I'm really sorry to hear this loss of service is interrupting your work. If we've already booked an engineer, it sounds like the situation isn't something we can resolve remotely; so we'd need to wait for the engineer visit to complete first. -Tony Plusnet Sheffield