Plusnet

Plusnet Outage Report in Thomshill, Moray, Scotland

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Thomshill, Scotland

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thomshill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Thomshill, Moray, Scotland 01/30/2026 01:10

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

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Plusnet Issues Reports Near Thomshill, Scotland

Latest outage, problems and issue reports in Thomshill and nearby locations:

  • KirstyBulloch Kirsty Bulloch (@KirstyBulloch) reported from Elgin, Scotland

    @Plusnet cannot wait until my contract runs out - by far the worst wi-fi service EVER 😡

  • bilies Nabs (@bilies) reported from Elgin, Scotland

    @rusper_worthing @plusnethelp Where in the country are you based? I know of at least 2 other people in IV30 using plusnet with the same issue as me

  • relyian joe angel (@relyian) reported from Thomshill, Scotland

    Plusnet are so bad they won’t even give out an email address. #badcustomerservice

  • Fionamarie22 Fiona Smith (@Fionamarie22) reported from Elgin, Scotland

    Can’t wait for May so that I can get rid of @Plusnet Worst WiFi ever, now on to 5 times it’s been down just this evening. No wonder I’m going over my mobile data every month 🤬

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • ChloeRaccoon Chloe Raccoon (@ChloeRaccoon) reported

    So the person taking the call at @plusnet didn't listen, doesn't seem to understand they can't redirect calls for a clients _voip_ phone system, and even though they are the one coming across as unprofessional and rude, threatens to terminate the call because I objected.

  • ChloeRaccoon Chloe Raccoon (@ChloeRaccoon) reported

    Ticket with @plusnet: Fault Description: Unstable broadband Actual reported fault: total lost of vdsl, unable to sync with the cabinet. Nice and accurate fault reporting there.

  • AliceMerray Alison 🌈 ❄🇪🇺 ⚫ (@AliceMerray) reported

    @Plusnet Wireless. It was all fine till relatively recently. We streamed video without issue. Now even a little embedded twitter video won't play without several buffering pauses & iplayer or netflix/prime unusable.

  • EviIRatPerson 🧙‍♀️🏠🐓 (@EviIRatPerson) reported

    Is plusnet wifi not working for anybody else right now

  • WayneyoWayne wayne Tavit (@WayneyoWayne) reported

    @Plusnet Will you be allowing customers that are eligible for social tariffs with companies that offer them, the opportunity to cancel their contract with you and take advantage of the help that is being offered them?

  • b5wslindsay William (Bill) Lindsay (@b5wslindsay) reported

    Open reach appear not to be honouring Ofcom instructions. They turn down instillations by competitors using their services. Illegal? Anyone else having problems getting their broadband set up? (Eg PlusNet set up turned down because they use Openreach and their offer undercut BTs)

  • 176304 daniel stallard (@176304) reported

    @Plusnet Any company is better than plusnet website doesn't work WiFi drops daily they put your bill up even though you're on a fixed contract. Customers service is useless. God knows how they've won awards most probably paid for them themselves.

  • PeterMo82489180 Peter Morgan (@PeterMo82489180) reported

    @Plusnet Yeah when it works ? Had an engineer come out on Friday to fit new line and box....still not working 5 days later?? No communication or reason given ? Shocking customer service for a new or old customer!

  • ShaneOrlando129 Shane (@ShaneOrlando129) reported

    Avoid @Plusnet Ordered internet, paid , Hub shows up, all connected but apparently my access is restricted on the first day. Called the number it proposes. Doesn’t accept my number, eventually get through to customer services and they can’t find my acc despite sending me hub

  • cparf caroline (@cparf) reported

    @Plusnet Come on what’s going on in devizes Wiltshire, no service. For 2 days now. Pay my bill on time but can’t use it