Plusnet

Plusnet Outage Report in Thomshill, Moray, Scotland

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Thomshill, Scotland

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Thomshill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Thomshill, Moray, Scotland 01/14/2026 18:35

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Thomshill, Scotland

Latest outage, problems and issue reports in Thomshill and nearby locations:

  • relyian joe angel (@relyian) reported from Thomshill, Scotland

    Plusnet are so bad they won’t even give out an email address. #badcustomerservice

  • Fionamarie22 Fiona Smith (@Fionamarie22) reported from Elgin, Scotland

    Can’t wait for May so that I can get rid of @Plusnet Worst WiFi ever, now on to 5 times it’s been down just this evening. No wonder I’m going over my mobile data every month 🤬

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • _rphi Rob Phipps (@_rphi) reported

    @yourolly Openreach then leases these cables to other service providers like EE, PlusNet, Vodafone, TalkTalk, Sky etc, who can then also either pay to use OR’s kit in the exchange or rent space to house their own kit (LLU or Local Loop Unbundling)

  • timleng Tim Leng (@timleng) reported

    For the third month in a row @Plusnet has cocked up my bill and overcharged me. Looks like I’ll be making *another* call to them tomorrow. Absolutely fuming @plusnethelp. Dire customer service.

  • Elithriss Elithris (@Elithriss) reported

    ten minutes into trying to load 1 ******* image. yet again, great service from @Plusnet!

  • GarveyCarmen Carmen Garvey (@GarveyCarmen) reported

    @Plusnet Refund confirmed and chased up by Chris and Noor. It arrived today, so thanks very much for your help. Maybe it could have been dealt with more quickly with one two way email, rather than dozens of multiplatform comms.

  • Jparker7398 Jonathan parker (@Jparker7398) reported

    @OpenreachHelp I contacted Plusnet, they told me as it was an external wiring issue they couldn't do anything about it, hence why I've contacted you directly. The door is being replaced in around 6 weeks time, so this issue needs to be looked at otherwise you may be facing a much bigger job.

  • LauraBlondie Laura Davison (@LauraBlondie) reported

    @Plusnet Is the internet down in Macclesfield today or is it a problem my side? Had no connection for 2 hrs now.

  • twodf75 Phil Virco (@twodf75) reported

    @Simon_burr Is it?! Plusnet are a damn sight more reliable.

  • TELashley Ashley Duncan (@TELashley) reported

    Finally after almost a year of complaining to @Plusnet I have the most up to date router and get full signal connection in my room which only 8ft away!! The test will be tomorrow if it has fixed a long term occurring problem. #internetproblems #nightmare #wfh

  • bell_pauline Pauline Bell (@bell_pauline) reported

    @plusnethelp Terrible problems with plusnet-had the engineer out who spoke to an engineer who couldn't fix it. Said they would send me a new router (3rd router I've had) which never came despite the manager sending as a priority as I'm a teacher and need it for work.

  • boyceyboy1 Mark Coulson (@boyceyboy1) reported

    @plusnethelp woeful service from Plusnet! Switched over from Vodafone and they’ve cut Vodafone off before sending out their router! Annoyed 😠