Plusnet

Plusnet Outage Report in Elgin, Moray, Scotland

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Elgin, Scotland

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Elgin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Elgin, Moray, Scotland 10/16/2025 15:45

October 16: Problems at Plusnet

Plusnet is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (3%)

    Phone (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Elgin, Scotland

Latest outage, problems and issue reports in Elgin and nearby locations:

  • KirstyBulloch Kirsty Bulloch (@KirstyBulloch) reported from Elgin, Scotland

    @Plusnet cannot wait until my contract runs out - by far the worst wi-fi service EVER 😡

  • bilies Nabs (@bilies) reported from Elgin, Scotland

    @rusper_worthing @plusnethelp Where in the country are you based? I know of at least 2 other people in IV30 using plusnet with the same issue as me

  • Fionamarie22 Fiona Smith (@Fionamarie22) reported from Elgin, Scotland

    Can’t wait for May so that I can get rid of @Plusnet Worst WiFi ever, now on to 5 times it’s been down just this evening. No wonder I’m going over my mobile data every month 🤬

  • relyian joe angel (@relyian) reported from Thomshill, Scotland

    Plusnet are so bad they won’t even give out an email address. #badcustomerservice

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • shivanandnashi8 shiva nash (@shivanandnashi8) reported

    @Plusnet Sim no network at home B76 6TL area. Showing only one signal bar a mile away.

  • MonkeyPhantom17 Theo (@MonkeyPhantom17) reported

    @Plusnet My internet has been dropping on and off for two days, making work impossible. Your 'report a problem' broadband form is broken. There is nowhere in my account to find my landline number so I can use the automated text service. Please assist...

  • felixeve Felix Eve (@felixeve) reported

    @Plusnet my phone line is down, you have detected and fault and say you aim to resolve it in the next 3 days. As I work from home without my phone line I can't earn any money. Please can you make this a priority and fix it today?

  • iamduncan Duncan Mellor (@iamduncan) reported

    Hi @Plusnet I’ve honestly given up on your terrible phone support. Your forum has some old but sensible posts from your staff that seem to match my problem but the confirmation email hasn’t arrived so I can’t post can you send me a confirmation email

  • IanDEALidbury Ian Lidbury (@IanDEALidbury) reported

    @Plusnet Broadband issues in Totley, S17. Temperature related?

  • Leish1965 Kathryn McLeish (@Leish1965) reported

    @SuzieWo20886208 But I have to say my experience of their customer service is that it's excellent. We had a problem with broadband and it was sorted very quickly. Thank you @Plusnet

  • AmyMere71665036 Amy Meredith (@AmyMere71665036) reported

    @Plusnet this company is an absolute disgrace. Was told if I paid the bill today they would Unrestrict my account. Instead they have closed it down and hung up on us. Leaving us with no internet or phone etc. you are disgraceful. Vulnerable people rely on me. DISGUSTING

  • MixedMagicWoman Teresa Fowler (@MixedMagicWoman) reported

    @Plusnet Thanks but I get the same message following this link as I do from the email links you send me - "Sorry, but something isn't right There was a problem with your question. Please check and try again There was an error We were unable to access your ticket information."

  • RichardRuda Richard Ruda (@RichardRuda) reported

    @Plusnet Plusnet support advise that between 50-100 locations are down in Colchester and the estimate repair is 18 hours. No redundancy. Totally unacceptable in 2022

  • labourmatters Labour Matters (@labourmatters) reported

    @LiamMcKee Go by or plusnet. Neither let me down for years