Plusnet

Plusnet Outage Report in Stoke-on-Trent, England

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The latest reports from users having issues in Stoke-on-Trent come from postal codes ST3.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Stoke-on-Trent, England 02/04/2026 06:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Stoke-on-Trent, England

The most recent Plusnet outage reports came from the following cities: Stoke-on-Trent.

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City Problem Type Report Time
United KingdomStoke-on-Trent Total Blackout
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent E-mail
United KingdomStoke-on-Trent Wi-fi
United KingdomCongleton Wi-fi
United KingdomCrewe Internet

Community Discussion

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Plusnet Issues Reports Near Stoke-on-Trent, England

Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:

  • shaneswindells Shane Swindells (@shaneswindells) reported from Congleton, England

    @tandleman @Plusnet @plusnethelp Switch then. Cancel your contract as they are breaking the terms by failing to provide the service you are paying for. I’ve just left plusnet myself.

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    And no amount of resetting it is actually getting us usable internet service. PlusNet are genuinely the worst provider I've ever been with. Need to spam Virgin until they install lines in Mow Cop.

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    @Viowlett @EE Don't even talk to me about Virgin 😭 we were with them for broadband at our old place and they were amazing. They don't cover where we live now so we went with PlusNet and they're AWFUL. So I've gone from great phone service and great broadband, to shite versions of both. 😂

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    Looks as though we're also back to PlusNet's usual service, having to reset the router every few hours cos our Internet drops for no apparent reason, cheers. 🙄

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    @Viowlett @EE I loved them on the other side of Stoke. Best broadband I've ever had. PlusNet are awful.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • _paulfreeman Paul Freeman (@_paulfreeman) reported

    Nice to see the amount of @plusnet tweets mentioning that what looks to be a major outage affected "a small number of customers" ;-)

  • Plusnet Plusnet (@Plusnet) reported

    @richardflatt Hi there, for a short time this morning a small number of customers were experiencing problems connecting to their Broadband service. We worked quickly to resolve the issue and we are very sorry for the inconvenience this has caused. - Curtis, Plusnet Sheffield

  • NeilHerbert Neil Herbert (@NeilHerbert) reported

    @Plusnet @solarwhite100 Quickly? You call 7 hours before even being aware there is an issue quickly? Perhaps you need to invest in some network monitoring and an on-call rota?

  • Plusnet Plusnet (@Plusnet) reported

    @BelseyMusic Hello, For a short time this morning a small number of customers were experiencing problems connecting to their Broadband service. We worked quickly to resolve the issue and we are very sorry for the inconvenience this has caused. All the best - Beth Plusnet Sheffield

  • Plusnet Plusnet (@Plusnet) reported

    @FrispotMagickal Hi there, for a short time this morning a small number of customers were experiencing problems connecting to their Broadband service. We worked quickly to resolve the issue and we are very sorry for the inconvenience this has caused. - Curtis, Plusnet Sheffield

  • Plusnet Plusnet (@Plusnet) reported

    @vince_bale79 Hello, For a short time this morning a small number of customers were experiencing problems connecting to their Broadband service. We worked quickly to resolve the issue and we are very sorry for the inconvenience this has caused. All the best - Beth Plusnet Sheffield

  • annmilne9 anna milne (@annmilne9) reported

    @Plusnet My internet went down around midnight and has not long come back on DT4 area. Not good. Customer services phoneline just says busy/cant answer calls phone back later 2day/2morrow.

  • JFW_Harry Lonely Ewok (@JFW_Harry) reported

    @Plusnet I'd just like to add it's funny that someone answered the chat when i clicked on 'new customer' yet as an existing customer I get an automated message then it hangs up.....!!!

  • SQLCadavre Craig Wilkinson (@SQLCadavre) reported

    Oh. . . hang on. . . it might've been @Plusnet. Reconnected my @Google Nest WiFi router and it successfully connected this time. Networking is like black magic, I should've just sacrificed a chicken when it went down

  • Plusnet Plusnet (@Plusnet) reported

    @kingrob32 Hi Rob, We are very sorry that some customers are experiencing problems with broadband services this morning. We are working quickly to fix the issue. All the best - Beth Plusnet Sheffield