Plusnet

Plusnet Outage Report in Stoke-on-Trent, England

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The latest reports from users having issues in Stoke-on-Trent come from postal codes ST3.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Stoke-on-Trent, England 02/01/2026 01:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Stoke-on-Trent, England

The most recent Plusnet outage reports came from the following cities: Stoke-on-Trent.

Loading map, please wait...
City Problem Type Report Time
United KingdomStoke-on-Trent Total Blackout
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent E-mail
United KingdomStoke-on-Trent Wi-fi
United KingdomCongleton Wi-fi
United KingdomCrewe Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Stoke-on-Trent, England

Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    Looks as though we're also back to PlusNet's usual service, having to reset the router every few hours cos our Internet drops for no apparent reason, cheers. 🙄

  • shaneswindells Shane Swindells (@shaneswindells) reported from Congleton, England

    @tandleman @Plusnet @plusnethelp Switch then. Cancel your contract as they are breaking the terms by failing to provide the service you are paying for. I’ve just left plusnet myself.

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    @Viowlett @EE I loved them on the other side of Stoke. Best broadband I've ever had. PlusNet are awful.

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    @Viowlett @EE Don't even talk to me about Virgin 😭 we were with them for broadband at our old place and they were amazing. They don't cover where we live now so we went with PlusNet and they're AWFUL. So I've gone from great phone service and great broadband, to shite versions of both. 😂

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    And no amount of resetting it is actually getting us usable internet service. PlusNet are genuinely the worst provider I've ever been with. Need to spam Virgin until they install lines in Mow Cop.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • mullins837 luke mullins (@mullins837) reported

    @Plusnet hi my dad is stuck with no internet access and limited phone Signal what is your contact number for him to get some assistance please

  • Bolt_451 Bolt (@Bolt_451) reported

    **** up on Plusnet's part, dont have wifi until the end of the month, so tethering my phone

  • Plusnet Plusnet (@Plusnet) reported

    @kpfssport I'm sorry to hear that you're having problems with your speed. Testing your line hasn't picked up the cause from here. Is this solely affecting your wireless connections or are wired connections affected too? Regards, Emily Plusnet Leeds 🌞

  • Plusnet Plusnet (@Plusnet) reported

    @goochy808 We're currently showing a range of devices connecting at to the router over Wi-Fi, are they all unable to see the default router signal now that its been separated? -Tony Plusnet Sheffield

  • KasiaWarburton Kasia Warburton (@KasiaWarburton) reported

    @Plusnet Hi @plusnet our wifi's been down all morning and no call back from your support line after more than an hour

  • Plusnet Plusnet (@Plusnet) reported

    @finchinch Thank you Fiona. I will pass on your feedback. I'm sorry for any inconvenience that the connection issue has caused. Regards, Emily Plusnet Leeds 🌞

  • tina_willyy Tina williams (@tina_willyy) reported

    @ysw868 @Plusnet I’ll advice you get in touch with this guy on Instagram he was the person who fix mine. Someone recommended him on Reddit to me and he was so helpful, his Instagram is @derek_securerecovery

  • johnmarsh19 🏴󠁧󠁢󠁥󠁮󠁧󠁿 J🅾️HN Ⓜ️🅰️RSH 🦁🦁🦁 (@johnmarsh19) reported

    @TalkTalk I’ve never been on talk talk. Am with plusnet at the minute, but there connection speed is terrible.

  • narkovian Nαɾƙσʋιαɳ (@narkovian) reported

    @InnerVisioner @MaddyPUNC19 @PUNC14 It's actually the other way around, sorry to be pedantic - EE are now part of BT. However, PlusNet are also owned by BT and have good customer satisfaction ratings as well.

  • PhilCambs Phil Jacoby (@PhilCambs) reported

    @Plusnet I have just received my renewal price from you for my broadband. The price is £0.99p more per month than the prices for the same product on your website. Could you please tell me why an existing customer has to pay more than a new one please?