Plusnet

Plusnet Outage Report in Stoke-on-Trent, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Stoke-on-Trent come from postal codes ST10.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Stoke-on-Trent, England 12/13/2025 01:15

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Stoke-on-Trent, England

The most recent Plusnet outage reports came from the following cities: Stoke-on-Trent.

Loading map, please wait...
City Problem Type Report Time
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent E-mail
United KingdomStoke-on-Trent Wi-fi
United KingdomCongleton Wi-fi
United KingdomCrewe Internet
United KingdomCrewe Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Stoke-on-Trent, England

Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    Looks as though we're also back to PlusNet's usual service, having to reset the router every few hours cos our Internet drops for no apparent reason, cheers. 🙄

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    And no amount of resetting it is actually getting us usable internet service. PlusNet are genuinely the worst provider I've ever been with. Need to spam Virgin until they install lines in Mow Cop.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • twigletfan Melody Shieldmaiden (@twigletfan) reported

    @Plusnet Looks like a signal problem as phone connected to Plusnet as soon as I was 1km from home, then disconnected as soon as I came back :( Are Plusnet going to add wifi calling to their plans any time soon? I can't manage without it!

  • CharlBoothPR Charlotte Fawcett (@CharlBoothPR) reported

    @Plusnet we have had no internet for 10days due to a pole collapsing. It’s now fixed but plus net said it will take two more weeks to fix our connection. We have three businesses from home and losing money everyday! Why will it take over two weeks to sort??!

  • JakesMaps Not Called Jake (@JakesMaps) reported

    @Plusnet So if I cancel and become new you’ll give me one? Can’t upgrade as already on your unlimited fibre plus package…

  • neilqueenjones Neil Queen-Jones (@neilqueenjones) reported

    @Plusnet Thanks, Matt. Spoke to one of of your advisors and there's assive outage in the area, apparently.

  • adywhitwell ady (@adywhitwell) reported

    @Plusnet Hi again anoush. Thanks for all your help and advice and I have niw called your support and transferred to bt fttp. Unfortunately I have just received an email saying they will charge me over £100 for cancelling when not only you but on the call they said it would be waived. Wtf

  • emzward83 Emma ward (@emzward83) reported

    @Plusnet been on hold for 35 minutes shocking customer service! Had no internet all today, advised it would be fixed tonight and then have told tomorrow night and I work from home!! #crap #poorservice #cantwaittoleave

  • K1t_Law Kitčaniklić (@K1t_Law) reported

    @Plusnet The Hub1 is shocking. I have to use my old BT router just to get a decent Wi-Fi signal.

  • SophLevesque93 Sophie 🌺 (@SophLevesque93) reported

    Anyone else’s @Plusnet internet down in Lincolnshire area? It’s becoming a joke how crappy it’s becoming.

  • potter295 Sarah Potter (@potter295) reported

    @Plusnet trying to call as its another day of no signal and loose signal again so call got cut off. I rely heavily on my mobile please help!

  • amy39308747 amy (@amy39308747) reported

    @Plusnet our wifi has been down since last night in YO12. Pls sort it ASAP