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Plusnet

Plusnet Outage Report in Stoke-on-Trent, England

Why is my Plusnet service not working?

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Stoke-on-Trent, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 67% Internet (67%)
  • 15% Wi-fi (15%)
  • 8% E-mail (8%)
  • 8% Total Blackout (8%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Stoke-on-Trent, England

The most recent Plusnet outage reports came from the following cities: Newcastle under Lyme.

CityProblem TypeReport Time
Newcastle under Lyme E-mail 2 months ago
Stoke-on-Trent Total Blackout 3 months ago
Stoke-on-Trent Internet 4 months ago
Stoke-on-Trent E-mail 8 months ago
Stoke-on-Trent Wi-fi 8 months ago
Congleton Wi-fi 10 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Stoke-on-Trent, England

Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:

  • mbusby993
    ๐•ธ๐–†๐–™๐–™๐Ÿณ๏ธโ€๐ŸŒˆ (@mbusby993) reported from Mow Cop, England

    Looks as though we're also back to PlusNet's usual service, having to reset the router every few hours cos our Internet drops for no apparent reason, cheers. ๐Ÿ™„

  • mbusby993
    ๐•ธ๐–†๐–™๐–™๐Ÿณ๏ธโ€๐ŸŒˆ (@mbusby993) reported from Mow Cop, England

    And no amount of resetting it is actually getting us usable internet service. PlusNet are genuinely the worst provider I've ever been with. Need to spam Virgin until they install lines in Mow Cop.

  • mbusby993
    ๐•ธ๐–†๐–™๐–™๐Ÿณ๏ธโ€๐ŸŒˆ (@mbusby993) reported from Mow Cop, England

    Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • PalframanLewis
    Lewis Palframan (@PalframanLewis) reported

    Oustanding customer service follow up call from Hugh @Plusnet just now. Comprehensive explanaion of how to resolve my issue.๐Ÿ‘๐Ÿป๐Ÿ‘๐Ÿป๐Ÿ‘๐Ÿป

  • AlixTraynor2
    Alix Traynor (@AlixTraynor2) reported

    @Plusnet HELP...NO MOBILE CALL CONNECTION IN MY AREA ๐Ÿ˜ฎ๐Ÿ˜ข๐Ÿ˜ฑ

  • dresdeb
    Beccy Dresden - @dresdeb@mastodon.social (@dresdeb) reported

    @Plusnet has your service fallen over in the Milton Keynes area? Router looks fine but speed test on my iPad is saying download is currently 2.56Mbps ๐Ÿ˜ฑ๐Ÿ˜ฑ๐Ÿ˜ฑ

  • Plusnet
    Plusnet (@Plusnet) reported

    @hazzajunk Good morning Harry, thanks for your message! I'm sorry to hear that you're having trouble with your Plusnet sim, I'm sure this must be really frustrating for you. Other than over the phone, reaching us on this platform would be the next best thing to do. -Dale - Sheffield

  • gillianography
    Story Strategist | She/Her ๐Ÿ‡บ๐Ÿ‡ฆ (@gillianography) reported

    @plusnet are awful and their signal is diabolical atm#plusnet Anyone else?

  • WrecklessGamer
    Booker Dewitt ๐Ÿ’” (@WrecklessGamer) reported

    @refuse2exercise Too soon to tell. It will deffo help downloading games. To be fair my Plusnet fibre was solid, I have been with them a loooooong time. But my contract was up and Virgin were the only option here for superfast speeds at a good price, so went for it!

  • robjo2112
    ROBERT JOHNSON (@robjo2112) reported

    When are @Plusnet and @plusnethelp gonna get off their respective arses and fix my broadband which went down at 1pm YESTERDAY? This is ridiculous. Never been treated like this since BB became a thing to have. Disgraceful. Appalling. Shameful. Should I get @Ofcom or whoever on it?

  • lostinmyminds
    ~ (@lostinmyminds) reported

    @Plusnet I got a text this morning saying I'd reached my smart cap limit - I'm nowhere near it! Is your system having issues?

  • DannyBleep
    DannyBleep ๐Ÿ‡ฌ๐Ÿ‡งโค๏ธ๐Ÿ‡บ๐Ÿ‡ฆ (@DannyBleep) reported

    Wow! Just got an email telling me I'll have an ยฃ8 a month increase. For what? My service hasn't improved. Guess I'll be cancelling with @Plusnet today.

  • LiamHumpage
    Liam (@LiamHumpage) reported

    @Ofcom Thanks for this! Does this include wifi as @Plusnet support state they are providing the min guaranteed speed to the router, but the wifi is the issue Theyโ€™re not really willing to help with the wifi issue either