Plusnet Outage Report in Stoke-on-Trent, England

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The latest reports from users having issues in Stoke-on-Trent come from postal codes ST4.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Stoke-on-Trent, England 11/30/2023 18:35

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (3%)

    Phone (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Stoke-on-Trent, England

The most recent Plusnet outage reports came from the following cities: Stoke-on-Trent and Crewe.

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City Problem Type Report Time
United KingdomStoke-on-Trent Wi-fi
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Phone
United KingdomCrewe Internet
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Internet

Community Discussion

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Plusnet Issues Reports Near Stoke-on-Trent, England

Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:

  • jimbobinnes79 James (@jimbobinnes79) reported from Werrington, England

    @Plusnet has to be the worst broadband provider I have ever been with, and I was with @TalkTalk. Only get a WiFi signal in the same room as the router. I must say the are not doing me proud.

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    @Viowlett @EE I loved them on the other side of Stoke. Best broadband I've ever had. PlusNet are awful.

  • shaneswindells Shane Swindells (@shaneswindells) reported from Congleton, England

    @tandleman @Plusnet @plusnethelp Switch then. Cancel your contract as they are breaking the terms by failing to provide the service you are paying for. I’ve just left plusnet myself.

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    Looks as though we're also back to PlusNet's usual service, having to reset the router every few hours cos our Internet drops for no apparent reason, cheers. 🙄

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    And no amount of resetting it is actually getting us usable internet service. PlusNet are genuinely the worst provider I've ever been with. Need to spam Virgin until they install lines in Mow Cop.

  • shaneswindells Shane Swindells (@shaneswindells) reported from Congleton, England

    @tandleman @Plusnet @plusnethelp Look what loyalty is getting you? Switch to fix

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    @Viowlett @EE Don't even talk to me about Virgin 😭 we were with them for broadband at our old place and they were amazing. They don't cover where we live now so we went with PlusNet and they're AWFUL. So I've gone from great phone service and great broadband, to shite versions of both. 😂

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • RitaLazaroArt Rita #NFT Lazaro (@RitaLazaroArt) reported

    Hi @Plusnet is there a problem in the BA2 area? No internet here for several hours now.

  • JoshuaMcDermid Josh McDermid (@JoshuaMcDermid) reported

    @Plusnet Good afternoon, I've received no reply from my messages or tweets from over a week ago. Any chance of an update on my intermittent internet connection? Poor customer service.

  • Atkinson3424 Anthony Atkinson (@Atkinson3424) reported

    @Plusnet Hi I am a new customer but i dont know if i have made a mistake I placed the order on 10th received an email canceling my order on 16th so after i spoke to cs who said the order got stuck it but it will reset is this normal practice from Plusnet Have i made a big mistake

  • SLTEmmaStopford Emma Gibson Stopford SLT (@SLTEmmaStopford) reported

    @Plusnet are there network problems being caused by the weather? Suddenly lost connection and router solid orange (Sheffield)

  • dftynan Daniel Tynan 💙 (@dftynan) reported

    @Plusnet concerned re our Broadband speed/service.This weekend for the first time in ~2yrs of being with you,our service dropped in/out (making it unusable) 2days running between 16:00 and 21:00.Could this be linked to the recent introduction of fibre by openreach? Please help.

  • Plusnet Plusnet (@Plusnet) reported

    @TheMattNuttall Hi Matt. I'm sorry to hear that you've had problems with your connection. Testing your line isn't picking up the dropping connection issue from here. Is this solely affecting your wireless connections or are wired connections affected too? Regards, Emily Plusnet Leeds

  • ItsMaddiehbu Maddie Forest🌲 (@ItsMaddiehbu) reported

    @Plusnet hi, is there an outage in Bath? Our router has been out since yesterday morning, we’ve tried resetting, restarting, unplugging, turning it off for long periods of time etc etc etc. The one light is basically constantly orange/red, and the broadband light flashes red.

  • ruthfiroo Ruth Williams (@ruthfiroo) reported

    @Plusnet 1hr 40m on call, tech team customer service manager paying for broadband contract in breach not fit for purpose 1.58mpbv speed no Internet told only guaranted speed on wired connection not wireless and will be charged £240 +to leave #tradingstandards #ConsumerRights

  • Mestaae Mark Oswald (@Mestaae) reported

    @Plusnet Nearly 48 hours later and still can't find out what's happening to my service after it was accidentally terminated during full fibre upgrade.

  • AHScrackers Gemz (@AHScrackers) reported

    @Plusnet Our WiFi signal keeps dropping out, if more than 1 device being used. I've spent more on mobile data, than it have using WiFi, that we're spending £49pm on.