Plusnet

Plusnet Outage Report in Stoke-on-Trent, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Stoke-on-Trent, England 11/17/2025 02:55

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Stoke-on-Trent, England

Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    And no amount of resetting it is actually getting us usable internet service. PlusNet are genuinely the worst provider I've ever been with. Need to spam Virgin until they install lines in Mow Cop.

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    Looks as though we're also back to PlusNet's usual service, having to reset the router every few hours cos our Internet drops for no apparent reason, cheers. 🙄

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • YijArt YijArt (@YijArt) reported

    @UswitchUK @Plusnet What a bunch of rubbish, they can barely keep their broadband working, plus their customer support takes ages to reply... if they choose to do so.

  • flanagana Aisling (@flanagana) reported

    @Plusnet my router keeps loosing connection and has a constant orange light. Is there a problem?

  • Kershmusiccom mike kershaw (@Kershmusiccom) reported

    @Plusnet @OakNational After months of terrible service @plusnet have just sent us an email to say that they are not responsible for us having an unstable WiFi service!!! What the hell? Horrible company

  • Ja_Le_C C (@Ja_Le_C) reported

    @Plusnet for second time today I’m holding for far too long - imagine if you’d just sent the email you said you would re: how I should try & fix my own #broadband. What time do you actually close? Or have you all gone? No update messages in the endless drone of awful hold music.

  • lindzmca Lindsey McAteer (@lindzmca) reported

    Gah the internet at my parents house is so frustrating. I’ve ended up using 5gb in a week as keeps dropping out. Sat next to the router and still not working @Plusnet @plusnethelp

  • RachelKoz RachelKoz (@RachelKoz) reported

    Anyone else in the SE London area having problems with @plusnet?

  • StellaHarwood stella (@StellaHarwood) reported

    @plusnethelp @Plusnet delayed for the third time. Told that we’re not a priority. Disgusting service during a national lockdown. Will u compensate us for the money u have cost us? @plusnethelp #plusnet

  • Shadowdragonica Elyse (@Shadowdragonica) reported

    @plusnethelp @Plusnet you have taken £176.44 out of my an account for a cancellation that wasn't my fault! I never cancelled the account, you told me it was broken then set me up with a new one!! When will I get my money back?! You are the worst company I have ever dealt with!

  • GeekNamedMike Professor Mike.W 🦈 (@GeekNamedMike) reported

    @fayethejust @Plusnet It's crazy, was getting 30mbps with BT and thought for a saving of £10 a month it wouldnt be this bad 😭

  • PaulDoodly doodly (@PaulDoodly) reported

    @Plusnet would like to cancel my contract