Plusnet

Plusnet Outage Report in Stoke-on-Trent, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Stoke-on-Trent, England 10/19/2025 22:35

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (3%)

    Phone (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Stoke-on-Trent, England

Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    Looks as though we're also back to PlusNet's usual service, having to reset the router every few hours cos our Internet drops for no apparent reason, cheers. 🙄

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    @Viowlett @EE Don't even talk to me about Virgin 😭 we were with them for broadband at our old place and they were amazing. They don't cover where we live now so we went with PlusNet and they're AWFUL. So I've gone from great phone service and great broadband, to shite versions of both. 😂

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    @Viowlett @EE I loved them on the other side of Stoke. Best broadband I've ever had. PlusNet are awful.

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    And no amount of resetting it is actually getting us usable internet service. PlusNet are genuinely the worst provider I've ever been with. Need to spam Virgin until they install lines in Mow Cop.

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • hickyboy1 Hicky 1 (@hickyboy1) reported

    @itvMLshow my Plusnet bill went up drastically. I looked at sky, got a price from them. Went back to Plusnet and they lowered the price lower than sky. Plusnet customer service is really good too.

  • ScoLee10 Scott Lee (@ScoLee10) reported

    @Plusnet Hello. All fixed. BT issue I'm told. Thanks

  • jodytalbot7 Jody Talbot (@jodytalbot7) reported

    @Plusnet Hi my router has flashing broadband and Internet lights, I have done checks on connection to plugs. Please help 😫

  • SenseiAsad Asad Mustafa (@SenseiAsad) reported

    @Plusnet Any progress on Warrington WA3 outage? It’s been out all afternoon, was told it’s expected to be back up around 7pm?

  • andy17467869 andy (@andy17467869) reported

    @Plusnet I have done some changes at home and got connected but things are still not working properly so the thing the engineer did today hasn't worked he needs to come back and sort all this mess because what he did hasn't worked in fact a waste of time

  • DEL60PLUS Derek N (@DEL60PLUS) reported

    @MartinSLewis @itvMLshow We were paying £40.99pcm Plusnet for BB, line rental and TV. TV svc gone so haggled down to £24.50pcm, Super Fibre BB 75mbs includes Anytime calls on landline. Happy.

  • simon_flood Simon Flood (@simon_flood) reported

    @Plusnet Whilst your IMAP servers have never worked well they're really bad now. Thunderbird on 2 PCs (one Windows 10, the other Linux) each with different accounts unable to fetch new email since 25 September. TCP timeout upped to 600 but server keeps disconnecting.

  • fatboyslimmmm2 fayboyslimmmm (@fatboyslimmmm2) reported

    @MartinSLewis @itvMLshow I just changed from bt to its subsidiary plusnet and cut the cost by 50% for the same service

  • andy17467869 andy (@andy17467869) reported

    @Plusnet Your 99% losing me as a customer im disabled and not in good health and I need Internet and treated like this im disgusted

  • kathrynjohnston kathryn johnston (@kathrynjohnston) reported

    @Plusnet Respect to @Plusnet and Matt for testing my line remotely to analyse it. They checked the router remotely and made some changes to my router's wireless channel that might work and asked me to keep an eye on various other issues and get back in touch. Impressed with the service.