Plusnet Outage Report in Stoke-on-Trent, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (66%)
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Wi-fi (15%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (1%)
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TV (%)
Live Outage Map Near Stoke-on-Trent, England
The most recent Plusnet outage reports came from the following cities: Stoke-on-Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Total Blackout | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
||
| Stoke-on-Trent |
Wi-fi | |
| Congleton |
Wi-fi | |
| Crewe |
Internet |
Community Discussion
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Plusnet Issues Reports Near Stoke-on-Trent, England
Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:
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𝕸𝖆𝖙𝖙🏳️🌈
(@mbusby993) reported
from
Mow Cop, England
Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.
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James
(@jimbobinnes79) reported
from
Werrington, England
@Plusnet has to be the worst broadband provider I have ever been with, and I was with @TalkTalk. Only get a WiFi signal in the same room as the router. I must say the are not doing me proud.
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Shane Swindells
(@shaneswindells) reported
from
Congleton, England
@tandleman @Plusnet @plusnethelp Switch then. Cancel your contract as they are breaking the terms by failing to provide the service you are paying for. I’ve just left plusnet myself.
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𝕸𝖆𝖙𝖙🏳️🌈
(@mbusby993) reported
from
Mow Cop, England
And no amount of resetting it is actually getting us usable internet service. PlusNet are genuinely the worst provider I've ever been with. Need to spam Virgin until they install lines in Mow Cop.
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𝕸𝖆𝖙𝖙🏳️🌈
(@mbusby993) reported
from
Mow Cop, England
Looks as though we're also back to PlusNet's usual service, having to reset the router every few hours cos our Internet drops for no apparent reason, cheers. 🙄
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𝕸𝖆𝖙𝖙🏳️🌈
(@mbusby993) reported
from
Mow Cop, England
@Viowlett @EE I loved them on the other side of Stoke. Best broadband I've ever had. PlusNet are awful.
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𝕸𝖆𝖙𝖙🏳️🌈
(@mbusby993) reported
from
Mow Cop, England
@Viowlett @EE Don't even talk to me about Virgin 😭 we were with them for broadband at our old place and they were amazing. They don't cover where we live now so we went with PlusNet and they're AWFUL. So I've gone from great phone service and great broadband, to shite versions of both. 😂
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Shane Swindells
(@shaneswindells) reported
from
Congleton, England
@tandleman @Plusnet @plusnethelp Look what loyalty is getting you? Switch to fix
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Isaac Massias
(@IsaacMassias) reported
@Plusnet I have just signed up to a package which I would like to cancel. I have 14 days to change my mind but can find no way of doing so. I am travelling and unable to call you. Can you cancel this contract please. I will revert when I return. Thank you Clive Massias
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Vicky B
(@Vickleyb) reported
@OpenreachHelp Plusnet spoke to your chat center in India and said they weren’t getting anywhere. Then when we told them we wanted to make a complaint they sent us to your web page which then sends up back to plusnet. So something is going to have to give at some point?
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Vectis 🐾
(@iow_richard) reported
PLUS NET @Plusnet THAT WONT DO 😡 Customer service is rubbish There sales team are LIARS 😡 internet router is crap , sign up at your peril , cancel and they send you bills for cancelling that their sales team say they wont , LIARS 😡
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Reder
(@Marcin56410594) reported
Part 3 Customer service advisor blaming me for not checking if direct debit is in place and advise to pay a cancellation fee to the debt recovery and then sign new contract with them again - ridiculous! Well done @Plusnet! Let the customer pay for your mistakes! #plusnet
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Louise K
(@K_louloulou) reported
Hi @Plusnet @SkyHelpTeam @OpenreachHelp Lots of people in Tunbridge Wells with no internet connection. Plusnet, BT and Sky all saying no service issues in the area. That’s going to be a lot of individual engineer visits that might be a waste of time.
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Lady Lisa Lefty #FBPE #FBPR #GTTO
(@XlisilooX) reported
Hi @Plusnet, unhappy new customer here. Took the day off work yesterday to await broadband install and @OpenreachHelp weren’t able to complete the job, old broadband now disconnected and no contact from Open Reach to say when they’ll complete. Not happy.
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MsandyPT
(@MsAndyPT) reported
@Plusnet Really, really, unhappy with your service.I have been without internet, since I moved FIVE months ago. Finally, Outreach are coming tomorrow… but you have sent my router to my old address & I’ve been hanging on the phone for ages! Absolutely appalling customer service!
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Steve
(@Steve26461190) reported
@Plusnet Hi Will, thank you for getting back to me. I have replied to the notes on my account. However, I’m really not happy with the response from the support team and this is starting to feel like false advertising. I hope I’m wrong #plusnet … I will await your reply. Thanks.
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Tape Nerd
(@TapeNerd26) reported
@Plusnet please fix the internet in Chelmsford ASAP please or your fick in the head …
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Paul Thomas (Fagioli)
(@PaulTho13724590) reported
@Plusnet why is it you’re so bad at customer care? Is it that you don’t care about your customers or is it just because you are incompetent. I even contacted your MD and all I got was another useless flunky with a fancy title