Plusnet

Plusnet Outage Report in Stoke-on-Trent, England

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The latest reports from users having issues in Stoke-on-Trent come from postal codes ST10.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Stoke-on-Trent, England 11/28/2025 15:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Stoke-on-Trent, England

The most recent Plusnet outage reports came from the following cities: Stoke-on-Trent.

Loading map, please wait...
City Problem Type Report Time
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent E-mail
United KingdomStoke-on-Trent Wi-fi
United KingdomCongleton Wi-fi
United KingdomCrewe Internet
United KingdomCrewe Internet

Community Discussion

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Plusnet Issues Reports Near Stoke-on-Trent, England

Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    @Viowlett @EE Don't even talk to me about Virgin 😭 we were with them for broadband at our old place and they were amazing. They don't cover where we live now so we went with PlusNet and they're AWFUL. So I've gone from great phone service and great broadband, to shite versions of both. 😂

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    And no amount of resetting it is actually getting us usable internet service. PlusNet are genuinely the worst provider I've ever been with. Need to spam Virgin until they install lines in Mow Cop.

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    Looks as though we're also back to PlusNet's usual service, having to reset the router every few hours cos our Internet drops for no apparent reason, cheers. 🙄

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • fightscamers Fight business scams (@fightscamers) reported

    @Ofcom @Plusnet plusnet would you treat customers like this we are thinking of moving

  • jamessemaj1181 James (@jamessemaj1181) reported

    @Plusnet I’d like to cancel my contract. No issues with Plusnet..it’s just my area is too rural to cope with a steady Wi-Fi signal. So I have to look into alternate methods to get connected.

  • wasiDublin Wasi tahir (@wasiDublin) reported

    @Plusnet my service still not active. Can u look into this plz. Acc.00005464366

  • Plusnet Plusnet (@Plusnet) reported

    @jamessemaj1181 Hi James, I'm sorry to hear you are thinking of leaving. We're unable to cancel accounts over Social Media, to discuss cancellation or renewal you would need to contact our Customer Option Team on 0800 013 2632. - Curtis, Plusnet Sheffield

  • Scarlet40973002 Scarlett (@Scarlet40973002) reported

    @Plusnet Hi, is it possible for you to send me a new youview box before you close your tv service? The aerial port has gone very rusty in the one I have so the signal is poor. Thanks

  • Plusnet Plusnet (@Plusnet) reported

    @PhilDay82 Hi, thank you for your patience. This charge is the first months service up front, with no additional setup fee. Your next bill would then generate a month after your activation date. Sorry for the confusion. Dylan Plusnet Sheffield.

  • hannah_mounsey Hannah Mounsey (@hannah_mounsey) reported

    @Plusnet She has spoken to many people who have said they’re sorry but haven’t done anything to fix the issue. It has gone beyond an inconvenience… DM sent

  • Danjones_uk Dan Jones (@Danjones_uk) reported

    @AngelaStoneAlty @Plusnet That’s not good, I was with plusnet for years and the only problem I had was them refusing to pay me the £5.40 they owed me at the end of the contract. I usually recommend going for a business contract over a home one, costs more but service always better.

  • hannah_mounsey Hannah Mounsey (@hannah_mounsey) reported

    @Plusnet She has spoken to many people who have said they’re sorry but haven’t done anything to fix the issue. It goes beyond inconvenience… Username is Nessa66

  • loafhavemercy loafhavemercy (@loafhavemercy) reported

    @Plusnet our broadband wifi has been on and off for two days. this is getting ridiculous. i’m pretty sure other people are having the same problem. please fix this problem asap.