Plusnet

Plusnet Outage Report in Stoke-on-Trent, England

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The latest reports from users having issues in Stoke-on-Trent come from postal codes ST10.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Stoke-on-Trent, England 12/13/2025 13:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Stoke-on-Trent, England

The most recent Plusnet outage reports came from the following cities: Stoke-on-Trent.

Loading map, please wait...
City Problem Type Report Time
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent E-mail
United KingdomStoke-on-Trent Wi-fi
United KingdomCongleton Wi-fi
United KingdomCrewe Internet
United KingdomCrewe Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Stoke-on-Trent, England

Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    Looks as though we're also back to PlusNet's usual service, having to reset the router every few hours cos our Internet drops for no apparent reason, cheers. 🙄

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    And no amount of resetting it is actually getting us usable internet service. PlusNet are genuinely the worst provider I've ever been with. Need to spam Virgin until they install lines in Mow Cop.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • sxybio DrColinW🔶#RejoinEU #Article49 #BlackLivesMatter (@sxybio) reported

    @plusnethelp I'm a Plusnet customer still using the original Plusnet Technicolor router. Can I get a free upgrade to a more recent router model?

  • autrechoise sophie (@autrechoise) reported

    plusnet help my calls and texts wont go through

  • branat01 Tasha Fine (@branat01) reported from Enfield Lock, England

    @Plusnet @plusnethelp @Plusnet live in the barnet EN4 area. Been told by you that issue in the area. No broadband and landline down was told be all back up and running by Thursday but can you guarantee this!!!!

  • RUAmentalist Richard Johnson (@RUAmentalist) reported

    @Plusnet As luck would have it the carrier signal was restored within 30mins, I guess not many other people would be using the internet at 1am so would be blissfully unaware :)

  • richbcam Rich Bennett (@richbcam) reported

    @Plusnet Eh? My service is fine.. I think it's @grayomtb 's you need to fix!

  • kelly_tengi Kelly (@kelly_tengi) reported

    @Plusnet Mobile. Not a lot you can do I think unless you'd start doing femtocells. My road just has awful signal on PN mobile meaning calls go to voicemail unless I'm in the attic. The coverage checker fibs. :)

  • RUAmentalist Richard Johnson (@RUAmentalist) reported

    @Plusnet broadband signal just disappeared whilst watching TV and hasn't come back? Not sure who to contact

  • Plusnet Plusnet (@Plusnet) reported

    @SlipperyWeezel Hi Dale, I'm sorry to hear you're having issues with your connection. From looking at the line, I can see that the router was connecting with factory settings, though it is now connecting correctly; are you now able to get online? -Tony Plusnet Sheffield

  • madb1lly Mad Billy (@madb1lly) reported

    @Plusnet my mum and dad are pensioners and had power and phone cut off in storm Arwen. We reported the problem to you and you said you'd fixed it, you hadn't and then refused to go to their house and fix it properly. They've been loyal customers since Force9 days. Shame on you!

  • lizziejane63 Jane (@lizziejane63) reported

    @Plusnet help! Forgotten my password so can’t access email, the help page sends me a link, to my email, to reset it! Viscous circle!!