Plusnet

Plusnet Outage Report in Newmarket, Suffolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newmarket, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newmarket and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newmarket, Suffolk, England 02/14/2026 15:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (9%)

    E-mail (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

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Plusnet Issues Reports Near Newmarket, England

Latest outage, problems and issue reports in Newmarket and nearby locations:

  • mrbrady72 Ken Adams ⛰️ (@mrbrady72) reported from Dalham, England

    Just had my first post increase bill from the shysters who are @Plusnet - bill up by £6 a month for exactly the same service. If I could leave without penalty, I would - but their disingenuous business practices won’t allow this. #robbed

  • christinet50 Christine Taylor (@christinet50) reported from Waterbeach, England

    Why am I not offered the same rates as a new customer? @Plusnet should I switch? #treatloyaltylikeroyalty

  • bridesbysolo Brides By Solo (@bridesbysolo) reported from Dullingham, England

    @Plusnet A huge Thankyou to Adam Ramsden at Plus Net. After months of no broadband with no one else helping, he’s fixed the problem & enabled me to WFH in Lockdown. A big thank you & a credit to Plusnet.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • AndyMcK1982 Andy McKeown (@AndyMcK1982) reported

    @Plusnet @itsPaulinaIrena What a load of crap! It says nothing about it being BUSINESS BROADBAND SUPPORT! Your ad makes it sound like EVERYBODY has 24/7 support. I think you owe this lady a full refund for mis-selling of a product!

  • stoneysoprano stoneysoprano (@stoneysoprano) reported

    @OpenreachHelp Plusnet have and they have put a note on the record. So you're telling me YOUR engineer broke our service and YOU can't escalate this TODAY to get him to come back and fix it. I work for NW Group, but can't. Shall I have a word with our OpenReach account manager?

  • davelms Dave Sugden (@davelms) reported

    @welshboymick @plusnethelp Same here, @plusnet has been up and down regularly in the last week (LS27 area). Each time is only for a minute and then it comes back again. Been great for 2 years before this week, now down more in 2 days than it has in 2 years.

  • PtrSsb caecilius fan ptr (@PtrSsb) reported

    I’m meant to be doing online lessons tomorrow but I ******* can’t cuz plusnet goes down all the time Sort your ****** net @plusnethelp @Plusnet

  • davelms Dave Sugden (@davelms) reported

    @Endless_PaulyT @Plusnet Same here, @plusnet has been up and down regularly in the last week (LS27 area). Each time is only for a minute and then it comes back again. Been great for 2 years before this week, now down more times in 2 days than it has in 2 years.

  • FranJones18 Fran Jones (@FranJones18) reported

    @Plusnet I asked four days in a row if @Plusnet will be reintroducing data roaming charges and you ignored my question every day. I say I need to pay you money and I get a response within the hour. There's that legendary customer service at work again 🙄

  • PtrSsb caecilius fan ptr (@PtrSsb) reported

    Plusnet has gone down again It goes down everyday for 5-10 minutes sometimes longer If you’re looking for an internet provider please choose anyone else cuz no matter how much I’ve called them and they’ve sent people out the issue is never sorted and it just seems to get worse

  • AlanDougla5 Alan Douglas (@AlanDougla5) reported from Saint Cyrus, Scotland

    @CatrionaShearer @virginmedia Dump them asap. I had a horrendous time with Virgin and they eventually apologised and cancelled an alleged "debt" after I lodged an official complaint. I'm now with Plusnet and the difference is amazing. They are superb.

  • staceyybea Stacey🖤 (@staceyybea) reported

    @Plusnet stopped working on SamsungTV and PS4 this morning both wired and wireless connection. All other devices are working fine (Apple, HP) except when trying to access Plusnet website. Is your site down or any service issues? Thanks.

  • Lee50Gary Garykrishna (@Lee50Gary) reported

    @Plusnet we've had a wifi outage BH23 Dorset for las couple of days , can we have an update please?