Plusnet outages and service status in Newmarket, England

Problems in the last 24 hours in Newmarket, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newmarket, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Plusnet Issues Reports Near Newmarket, England

Latest outage, problems and issue reports in Newmarket and nearby locations:

• 
  Christine Taylor (@christinet50) reported 10 minutes ago from Waterbeach, England

  Why am I not offered the same rates as a new customer? @Plusnet should I switch? #treatloyaltylikeroyalty

• 
  Ken Adams ⛰️ (@mrbrady72) reported 13 minutes ago from Dalham, England

  Just had my first post increase bill from the shysters who are @Plusnet - bill up by £6 a month for exactly the same service. If I could leave without penalty, I would - but their disingenuous business practices won’t allow this. #robbed

• 
  Andrew Bartram 🇺🇦 🇪🇺 (@Warboyssnapper) reported 50 minutes ago from Dalham, England

  @PolaRooS @Plusnet Always had excellent service from BT - recently got a new 2 year contract and an open reach engineer came to install it and he rationalised wires in the house, traced an earth daily to the exchange and we gained 10Mp in speed to 78

• 
  Brides By Solo (@bridesbysolo) reported 53 minutes ago from Dullingham, England

  @Plusnet A huge Thankyou to Adam Ramsden at Plus Net. After months of no broadband with no one else helping, he’s fixed the problem & enabled me to WFH in Lockdown. A big thank you & a credit to Plusnet.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rob Sterowski (@robsterowski) reported 2 minutes ago

  @plusnet Broadband now down for 18 hours. Web pages return "Sorry about this. Looks like something's stopped working." What's going on?

• 
  Mini, 🌈Cooper and 🌈Dora’s mum (@CoopandDorasMum) reported 5 minutes ago

  @NewForestDog I’ve been with Plusnet for 8 years. It’s only ever gone wrong during install so very reliable once up and running. Definitely easy to speak to a human. I’d rate them as ‘good enough to not leave’ which is as good as any customer service gets from me these days!

• 
  Burt just Burt ™ (@bloodyeek) reported 5 minutes ago

  My Internet has been playing up all week and they said someone was coming Wednesday. they didn’t now saying they’re coming to fix it now it’s Monday. I’m not happy @Plusnet this is not your usual good service if you don’t get this it means the Internet is gone wrong again

• 
  Melissa (@MelissaByJovi) reported 5 minutes ago

  @Plusnet @ThatNeilMartin They asked for an email address. Your lack of email/ticket support is a major reason we left you.

• 
  David McGinlay (@Quigmeister) reported 10 minutes ago

  @Plusnet The new service is at least 10x faster and cheaper than what you can offer. It’s due to start after my contract with you expires, so I don’t appreciate the continued pressure to stay with an inferior more expensive service

• 
  Jack (@Jacksxson) reported 10 minutes ago

  @DuncanLindsay 10 years ago at Plusnet someone screamed at me & used derogatory terms because her account was under Mrs (she’d given the info for the creation) when she was apparently a Lady. I literally just laughed, took the headset off & walked off the floor. Didn’t even hang up.

• 
  Dog off the leash. (@paulturner2012) reported 12 minutes ago

  Plusnet asking for my home phone number as security after they have already withdrawn home phone service. Are they ***************? Now realise they are owned by BT. That explains it.

• 
  Onetruefraggle (@onetruefraggle) reported 12 minutes ago

  @KaiGWatson Plusnet. Talking to customer service who speak English is all I care about

• 
  Olliemorr2017🐾🐱🇪🇺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Olliemorr20171) reported 13 minutes ago

  @ScotsValkyrie @bt_uk I pay about £90 with BT, ridiculous amount, decided to make a switch via a comparison site, found a deal half the price but then told sorry you can't have it as BT own EE as you're an existing customer, as is Plusnet. Options seem limited!!

• 
  Deez Nuts (@HughJar32569411) reported 15 minutes ago

  Major service outage at @plusnet . Broadband in Huddersfield died on 27 August due to an exchange fault. Am now told service will not be back until 9 September! Unacceptable. Will be cancelling asap