Plusnet

Plusnet Outage Report in Newmarket, Suffolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newmarket, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newmarket and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newmarket, Suffolk, England 02/13/2026 13:55

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (9%)

    E-mail (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

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Plusnet Issues Reports Near Newmarket, England

Latest outage, problems and issue reports in Newmarket and nearby locations:

  • christinet50 Christine Taylor (@christinet50) reported from Waterbeach, England

    Why am I not offered the same rates as a new customer? @Plusnet should I switch? #treatloyaltylikeroyalty

  • bridesbysolo Brides By Solo (@bridesbysolo) reported from Dullingham, England

    @Plusnet A huge Thankyou to Adam Ramsden at Plus Net. After months of no broadband with no one else helping, he’s fixed the problem & enabled me to WFH in Lockdown. A big thank you & a credit to Plusnet.

  • Warboyssnapper Andrew Bartram 🇺🇦 🇪🇺 (@Warboyssnapper) reported from Dalham, England

    @PolaRooS @Plusnet Always had excellent service from BT - recently got a new 2 year contract and an open reach engineer came to install it and he rationalised wires in the house, traced an earth daily to the exchange and we gained 10Mp in speed to 78

  • mrbrady72 Ken Adams ⛰️ (@mrbrady72) reported from Dalham, England

    Just had my first post increase bill from the shysters who are @Plusnet - bill up by £6 a month for exactly the same service. If I could leave without penalty, I would - but their disingenuous business practices won’t allow this. #robbed

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Chintan578 Chintan (@Chintan578) reported

    @Plusnet I can see minority people dont get reply or response of tweet or complain.. more than 9 weeks suffering with broadband issue, but sadly no response yet.. i can understand that some people dont have fully right to get service in your company...

  • Tracy52468806 Tracy Carr (@Tracy52468806) reported

    @Plusnet Details sent. Very disappointed and if this service is not switched by lunchtime today I will cancel the contract! @Ofcom how long should a broadband switch take?

  • Oscargetsit Oscar (@Oscargetsit) reported

    @misslucyp Had no issues whatsoever with Plusnet over the couple of years since I changed from Sky. Never had to use customer service so can’t comment on that but don’t flood you with emails etc trying to sell you other stuff.

  • pablox53 BÎFF Ø BRÄDLĒY (@pablox53) reported

    @Plusnet It was ‘a while ago’ but it didn’t work. Therefore, there seemed little point in going through the motions yet again. The service has always been problematic. We’ve done everything that Plusnet has advised us to do, TP links, plug plates etc. nothing has changed

  • lasydaisymoo Mama Belikin (@lasydaisymoo) reported

    @Plusnet I've had no mobile signal for 4 days. You ask me to phone you for customer service. I can't (strangely enough). When will I be able to make calls again?

  • MikeOxl61921318 Mike Oxlong (@MikeOxl61921318) reported

    Just re-newed my #plusnet package it’s not a bad deal but the customer service guy is only 26 and actually has a landline😳

  • JustChelsay Just Chelsay 🌱🏴󠁧󠁢󠁳󠁣󠁴󠁿🖤 (@JustChelsay) reported

    @Chocomatt12 The most I can get in my area is 70mbps (unless I went with a Virgin and their dedicated fibre lines which cost a fortune) so I’m with PlusNet and pay £26pm and never really drop below 60mbps

  • klharris30 🍾🎉🥳Keith Harris 🍾🎉🥳 (@klharris30) reported

    @SkyHelpTeam Do Sky contribute to leaving a broadband supplier early? I am fed up with being ripped off by @Plusnet to the tune of £44 (£48 from April) for an erratic service I am stuck with for another 15 months.

  • ptrichardsonuk Peter Richardson (@ptrichardsonuk) reported

    @Plusnet Yeah, there's just no justification for a ~9% price rise. I didn't get a 9% pay rise, and I bet you didn't either. I've just requested my PAC, and I'm going to try Lebara for a while. Seems Vodafone's signal will be better where I live too.

  • chrisk2500 Chris Kent (@chrisk2500) reported

    @Plusnet Will you be offering 5g service