Plusnet

Plusnet Outage Report in Newmarket, Suffolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newmarket, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newmarket and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newmarket, Suffolk, England 11/30/2025 18:25

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Newmarket, Suffolk, England

The most recent Plusnet outage reports came from the following cities: Cambridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomCambridge Internet
United KingdomCambridge Total Blackout
United KingdomEly Wi-fi
United KingdomCambridge Wi-fi
United KingdomCambridge Wi-fi
United KingdomCambridge Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Newmarket, England

Latest outage, problems and issue reports in Newmarket and nearby locations:

  • mrbrady72 Ken Adams ⛰️ (@mrbrady72) reported from Dalham, England

    Just had my first post increase bill from the shysters who are @Plusnet - bill up by £6 a month for exactly the same service. If I could leave without penalty, I would - but their disingenuous business practices won’t allow this. #robbed

  • christinet50 Christine Taylor (@christinet50) reported from Waterbeach, England

    Why am I not offered the same rates as a new customer? @Plusnet should I switch? #treatloyaltylikeroyalty

  • bridesbysolo Brides By Solo (@bridesbysolo) reported from Dullingham, England

    @Plusnet A huge Thankyou to Adam Ramsden at Plus Net. After months of no broadband with no one else helping, he’s fixed the problem & enabled me to WFH in Lockdown. A big thank you & a credit to Plusnet.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • MonkeyMonkeyson Ben J (@MonkeyMonkeyson) reported

    @Plusnet hi all, I've been having DNS resolution issues for the last few days via my plusnet account. Switching to Google public DNS has helped, but interested to hear if there is a problem. Thanks

  • gordonomicon Mitch Mitchell (@gordonomicon) reported

    @om_riff Had Virgin at a couple of previous addresses. Utter shite. With Plusnet now. Would recommend. Never any issues apart from maintenance at 4 am.

  • MarcSettle Marc Blank-Settle (@MarcSettle) reported

    @simesa Nope - plusnet, although that is technically part of the BT group so that might be the problem?

  • Bistro_Becs Rebecca Cheung (@Bistro_Becs) reported

    Never had such a shocking service with @Plusnet - after 19 months of working from home the past fortnight has been dire despite upgrading our package. And been fobbed off by their customer service team over & over 😬. Does anyone actually have a faultless provider to reccomend?

  • UKPam Pam McDonald (@UKPam) reported

    @Plusnet Why is it impossible to get through to anyone on the phone? My problem is solved now, but I tried several times to ring with no success.

  • Chris4man Chris (@Chris4man) reported

    Hey @Plusnet @plusnethelp we moved last week and while the broadband is working well the phone is dead. Doesn't ring when called and no dial tone. I ran the troubleshooter and it found no problem. I texted your help bot and it's gone quiet. Any chance of some action?

  • layladuncombe layla duncombe (@layladuncombe) reported

    @Plusnet any known issues in wv2? My internet has been down since 10.30 last night. Tried everything and no luck

  • kieren897 Kieren (@kieren897) reported

    @Plusnet most unprofessional customer service still waiting for my refund because I've been triple charged the last 3 months and you're only paying me for one. That doesn't even cover my bank costs you left me with. Utter cowboy company avoid!!!

  • andy17467869 andy (@andy17467869) reported

    @Plusnet Plus we are getting very close to the new supplier taking over if this isn't resolved once and for all you'll lose me as a customer

  • jonnykennedyDFC Jonny Kennedy (@jonnykennedyDFC) reported

    @Plusnet my fibre broadband is painfully slow and has been for several weeks. Can’t remember the last time it reached anything over 10mbps. What’s going on?