Plusnet

Plusnet Outage Report in Newmarket, Suffolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newmarket, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newmarket and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newmarket, Suffolk, England 02/28/2026 22:05

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (10%)

    E-mail (10%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Newmarket, England

Latest outage, problems and issue reports in Newmarket and nearby locations:

  • bridesbysolo Brides By Solo (@bridesbysolo) reported from Dullingham, England

    @Plusnet A huge Thankyou to Adam Ramsden at Plus Net. After months of no broadband with no one else helping, he’s fixed the problem & enabled me to WFH in Lockdown. A big thank you & a credit to Plusnet.

  • christinet50 Christine Taylor (@christinet50) reported from Waterbeach, England

    Why am I not offered the same rates as a new customer? @Plusnet should I switch? #treatloyaltylikeroyalty

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • SuzanaGashi2 Suzana Gashi (@SuzanaGashi2) reported

    @Plusnet @plusnethelp Stay away from them worst company.

  • jermyn55 Paul Jermyn (@jermyn55) reported

    @Ofcom are you aware that @Plusnet do not support short messaging, so reporting spam texts to 7726 is not possible ?

  • plusnethelp Plusnet Help (@plusnethelp) reported

    @taratara77 Hi there! Unfortunately we do not have an update on when the issue will be fixed, I do apologise for any inconvenience. Our teams are working to get this fixed as soon as they are able to do so. Jess - Plusnet Leeds

  • DawnMole2 Dawn Mole (@DawnMole2) reported

    @plusnethelp I am out of contract and wish to cancel my plusnet account as I have moved to a new provider who has much better coverage in my area.

  • GAlexanderScott Grace Alexander-Scot (@GAlexanderScott) reported

    Awful service @Plusnet. Connection probs since opening acc. £65 fee for engineer if it turns out it's our fault but can't say what that fault would b beyond loose wires & blocking the modem. Don't think they can or will provide the service we're paying for and tied in till Feb.

  • MotherOfCats21 MotherOfCats (@MotherOfCats21) reported

    @Plusnet You've caused me and my family nothing but anxiety and stress for over 4 years. Ridiculous connection speeds. Disgusting customer services. Dragging a medically vulnerable young mother and a 1 year old child through the mud. A stick has better communication skills.

  • DevP89 Dev Patel (@DevP89) reported

    @Plusnet Definitely much better signal and service using the actual ee network.

  • GriffAurora Griff Griffith 💙 (@GriffAurora) reported

    @SamanthaMalin My Plusnet broadband here in E11 seems to be OK. Haven’t had any problems today.

  • spoo4 Wolfenstein3D (@spoo4) reported

    @Cain_Unable This is why I like Plusnet. Can take a bit to get through but I've never once had "can you reboot your router" etc. They usually go "OK, I'm going to run a test on your line, ah yes I see there's a problem. I'll raise an engineer visit"

  • Barnardleanne Leanne Barnard (@Barnardleanne) reported

    @Plusnet @plusnethelp customer service at its very worst!