Plusnet

Plusnet Outage Report in Newmarket, Suffolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newmarket, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newmarket and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newmarket, Suffolk, England 11/23/2025 06:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Newmarket, England

Latest outage, problems and issue reports in Newmarket and nearby locations:

  • christinet50 Christine Taylor (@christinet50) reported from Waterbeach, England

    Why am I not offered the same rates as a new customer? @Plusnet should I switch? #treatloyaltylikeroyalty

  • bridesbysolo Brides By Solo (@bridesbysolo) reported from Dullingham, England

    @Plusnet A huge Thankyou to Adam Ramsden at Plus Net. After months of no broadband with no one else helping, he’s fixed the problem & enabled me to WFH in Lockdown. A big thank you & a credit to Plusnet.

  • mrbrady72 Ken Adams ⛰️ (@mrbrady72) reported from Dalham, England

    Just had my first post increase bill from the shysters who are @Plusnet - bill up by £6 a month for exactly the same service. If I could leave without penalty, I would - but their disingenuous business practices won’t allow this. #robbed

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • helloitslewis Lew 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@helloitslewis) reported

    @howserjackg Plusnet is owned by BT. They use their network.

  • alexxs1590 Alex🌸 (@alexxs1590) reported

    @Plusnet hello, our internet has gone down twice today. Do you know if there's any known issues at the moment or what we can do?

  • rr123xx G. (@rr123xx) reported

    @Plusnet Absolutely shocking service AGAIN. Not responding to complaints, aggressive advisors and managers that don’t care! That’s my experience just today!

  • CowboyKiwami Cowboy🤠 (@CowboyKiwami) reported

    @elfinpsyop what internet do u have bruh i switched to PlusNet and havent had issues for like 3 years now

  • ayley26 karen howlett (@ayley26) reported

    @SkyHelpTeam how can I find out if your fibre is available in my street. I m due for renewal with @Plusnet and the customer service is non existent. I have my TV package with you.

  • AMcGlue Angie Mc☀ (@AMcGlue) reported

    @Plusnet new customer here - my BT has been switched off by them in early hours but I've not received email from yourselves that new broadband is ready and I need to start work! Thanks

  • Demas62121174 Demas (@Demas62121174) reported

    Plusnet down?

  • alanswatch Alan (@alanswatch) reported

    @ChrisBarnatt @bt_uk Sounds like a nightmare getting your broadband sorted. You're timing was perfect as ours was up for renewal. 5G was not an option as coverage poor in my area certainly something I keep an eye on in future. Plusnet keeps me as a customer for another 24 months with price reduction.

  • Boothyblade Chris Booth (@Boothyblade) reported

    @Plusnet broadband up and down like a yo-yo?

  • DorothyNotD DorothyNot 🕷💜🤍💚 (@DorothyNotD) reported

    @MartinSLewis For balance I want to add I phoned @Plusnet last week and got through to a human within 2 minutes and they sorted the issue straight away! Was expecting at least 15 min hold. Was very impressed