Plusnet

Plusnet Outage Report in Newmarket, Suffolk, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newmarket, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newmarket and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newmarket, Suffolk, England 02/27/2026 19:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (10%)

    E-mail (10%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Newmarket, England

Latest outage, problems and issue reports in Newmarket and nearby locations:

  • Warboyssnapper Andrew Bartram 🇺🇦 🇪🇺 (@Warboyssnapper) reported from Dalham, England

    @PolaRooS @Plusnet Always had excellent service from BT - recently got a new 2 year contract and an open reach engineer came to install it and he rationalised wires in the house, traced an earth daily to the exchange and we gained 10Mp in speed to 78

  • mrbrady72 Ken Adams ⛰️ (@mrbrady72) reported from Dalham, England

    Just had my first post increase bill from the shysters who are @Plusnet - bill up by £6 a month for exactly the same service. If I could leave without penalty, I would - but their disingenuous business practices won’t allow this. #robbed

  • bridesbysolo Brides By Solo (@bridesbysolo) reported from Dullingham, England

    @Plusnet A huge Thankyou to Adam Ramsden at Plus Net. After months of no broadband with no one else helping, he’s fixed the problem & enabled me to WFH in Lockdown. A big thank you & a credit to Plusnet.

  • christinet50 Christine Taylor (@christinet50) reported from Waterbeach, England

    Why am I not offered the same rates as a new customer? @Plusnet should I switch? #treatloyaltylikeroyalty

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • cb_jayne Jayne CB (@cb_jayne) reported

    @Plusnet Massive issue this week with reliability - the internet hasn’t been good enough to work from home

  • iRohitPatel Rohit Patel (@iRohitPatel) reported

    @Plusnet , I have lost my mobile SIM card. Can you please help get me replacement SIM?

  • PositiveToughts Angela (@PositiveToughts) reported

    @Plusnet my nan can’t text from her phone it’s not allowing them to go out. How can I order her a new SIM card but keep her number to see if that’s the issue

  • JaneTurner101 Jane Turner #GTTO #SaveOurNHS 🟨🟥 ProudSocialist (@JaneTurner101) reported

    @Plusnet have you gone bust? Helpline numbers are all saying not recognised. Broadband is not working. Please advise

  • GreyAreaUK 🏴󠁧󠁢󠁳󠁣󠁴󠁿⚡CMDR GreyAreaUK⚡ 💙 (@GreyAreaUK) reported

    So, it seems Plusnet's Hub 2 can't use the IP address range 10.1.1.x Guess what address range I use for my internal network? Go on, you'll never guess.

  • mariamg_l m (@mariamg_l) reported

    @Plusnet We havent had wifi since tuesday and your call centre said the issue would be sorted by today and theres still no internet connection

  • Andrewcheesman2 Andrew Cheesman (@Andrewcheesman2) reported

    @Phelimmac @john_allcock @SKJBell Hi All we just changed over 2 Plusnet fibre internet through Cityfibre net work all ok to here, BUT we’ve just had an engineer out as not working it’s his third call in our road in a month, the issue is the fibre stops outside our property 1/2

  • Plusnet Plusnet (@Plusnet) reported

    @toomuchsand @ProfPilk Hi Mike, I hope you enjoyed your travels and sorry for the delayed response, whereabouts did you go? We have a known issue with 4g being unavailable when roaming. We'll let everyone know when that's been resolved and sorry if it caused any problems. - Adam - Plusnet Sheffield

  • BenjaminEHowe Ben (@BenjaminEHowe) reported

    @Plusnet Do you offer VoLTE (i.e. access to EE's 800MHz signal) yet?

  • Plusnet Plusnet (@Plusnet) reported

    @MsGinnelleD Hi there. Are you still having connection problems? If so, please can you confirm whether these are solely affecting your wireless connections or if wired connections are affected too? Regards, Emily Plusnet Leeds