Plusnet

Plusnet Outage Report in Newmarket, Suffolk, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newmarket, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newmarket and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newmarket, Suffolk, England 11/26/2025 07:05

November 26: Problems at Plusnet

Plusnet is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Newmarket, England

Latest outage, problems and issue reports in Newmarket and nearby locations:

  • christinet50 Christine Taylor (@christinet50) reported from Waterbeach, England

    Why am I not offered the same rates as a new customer? @Plusnet should I switch? #treatloyaltylikeroyalty

  • bridesbysolo Brides By Solo (@bridesbysolo) reported from Dullingham, England

    @Plusnet A huge Thankyou to Adam Ramsden at Plus Net. After months of no broadband with no one else helping, he’s fixed the problem & enabled me to WFH in Lockdown. A big thank you & a credit to Plusnet.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Plusnet Plusnet (@Plusnet) reported

    @ZoFlo70 I'm sorry to hear about the issues you are experiencing. Please could you direct message us your username and we will investigate this for you. Dylan Plusnet Sheffield.

  • wombat37 The 37th Wombat 🌻 (@wombat37) reported

    @MagentaKoru We've always been perfectly happy with Plusnet. The two times something has gone wrong their customer service has been excellent.

  • lelsavage lesley savage (@lelsavage) reported

    @Plusnet my Internet has been down over a day. No response on DM

  • aravindabag Bopage K (@aravindabag) reported

    @Plusnet Very disappointing, can you imagine we don’t have internet since last Tuesday 31st May 2pm ! On contacting plusnet being answered the issue resolved in 3 days but now more than 5 days. Plusnet ruined our bank holiday weekend !

  • Plusnet Plusnet (@Plusnet) reported

    @alicejmartin78 I'm sorry to hear about the issues you are experiencing. Please could you direct message us your username and we will investigate this for you. Dylan Plusnet Sheffield.

  • jitzleo jagjit (@jitzleo) reported

    @Plusnet absolute piece of **** internet. ZERO service, cant even get hold of them. 0.33Mbps speed on a fibre network. Phone number of your support page isn't even recognised. Cancelling my DD with you, bet someone from your team will call me when payment fails. Garbage company.

  • archer264gaming Archer264 (@archer264gaming) reported

    @Plusnet who do I speak to about not renewing my contract with you it’s up this month and despite your best efforts my speeds are barely 10% of your ‘guaranteed’ speed it’s total horse **** and I won’t be continuing my service with you

  • tom_holt Tom Holt (@tom_holt) reported

    @Plusnet mobile network down SY23 3 postcode area since Saturday 4th am. Two Plusnet customers in same household with same issue. Diolch.

  • maxsec Martin Hepworth (@maxsec) reported

    @sailingbikeruk @AppSecBloke Same with plusnet, everyone is dropping customer support hours these days. I wonder if the business packages are the same with phone support hrs?

  • BigLouComedy 😁 BIG LOU 😁 (@BigLouComedy) reported

    Massive thanks to @bt_uk #CustomerService who stood up to the plate when @Plusnet shafted me! Thanks to BT Dundee Service Desk, I won’t be without Internet for four weeks! #Plusnet Sales Team we’re disgusting and extremely rude #NeverAgain