Plusnet Outage in Malpas, Cheshire West and Chester, England

@Plusnet come on answer your phones and dont send people to a disconnect message because of high volumes. Need an update on the issue your support technician made worse and now have no service whatsoever. I need Internet to work #wfh

@Stano_6 @Plusnet Should have just carried on rebooting the router, didnt expect them to make the issue worse.

@Stano_6 @Plusnet Down the road have FTTP but its hit and miss around here. some people still have less than 5mbps downloads speeds in brand new estate builds

@plusnethelp your customer service live chat and phone number is not very helpful. Do I automatically get a new router if I join Plusnet broadband and phone package? Simple question. Can’t get an answer!

@virginmedia So in all your wisdom you have notified plusnet to cancel my internet effective from today at 2pm....but on 3 occasions your engineer has not shown up. I am unable to work as no internet and you dont seem to be able to send me an engineer....now what????? Any ideas?

@Plusnet @plusnethelp internet is down, again! Do you have any issues with in Hampshire, GU35 ?

@Charpezz I have a sim only contract with Plusnet for just under 10 a month, think it's 2gb data and I can't remember the minutes/texts, but I've never gone over. And then phone wise I will say I had a galaxy A40 which broke 3 times within a year of buying it, so not that!

@Plusnet absolutely awful company would never use or recommend them! Took out a 12 month sim only contract for my son that ran out in April, sent 2 letters in July to cancel and still demanding money and threatening action!! No use on the SIM card for 9/10 months at least!

@O2 never mind. Seems like when I connect to 4G it is fine. Must be a problem with our broadband provider @Plusnet 🤔👀

@Plusnet anyone willing to help me today or do I go elsewhere

@virginmedia can anyone call me. Thanks for cutting off my service with plusnet from today but after 2 no shows from engineers and on hold for over 3 hours....i have no internet!!!!

@Plusnet hi there was a problem with my Internet and the advisor on the phone said there was a problem outside was just wondering if this problem had been picked its ne16 area, thank you

I go to the shops for two hours and come back to find my phone and internet down, and the phone line troubleshooter not working. Thanks, @Plusnet

@plusnethelp switched to plusnet in mid Sept and all has been fine up until this week when the Internet has become really slow. Tried the tips on "how to boost your WiFi" but hasn't worked. Tried to go to our account to log the poor speed but the website isn't working. Pls help