Plusnet Outage Report in Chester, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Chester, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Chester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Chester, England
The most recent Plusnet outage reports came from the following cities: Wrexham, Liverpool, Runcorn and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Wrexham |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Internet | |
| Runcorn |
Internet | |
| Liverpool |
Internet | |
| Widnes |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Chester, England
Latest outage, problems and issue reports in Chester and nearby locations:
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Aroundtheworldandback
(@weloveourboat) reported
from
Chester, England
@plusnethelp your customer service live chat and phone number is not very helpful. Do I automatically get a new router if I join Plusnet broadband and phone package? Simple question. Can’t get an answer!
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reg morris
(@gold123win) reported
from
Neston, England
Just why does my #VPN security has a problem verifying @Plusnet security onthe internet Just whois playing games with my life long gap of inactivity of hours being switched off My mobile phone was attacked on April 1st only on Friday switched back on BTGroup admit your part #Marr
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Duane James
(@ukpayrollserv) reported
from
Frodsham, England
Over the past 10 days we are experiencing at least one incident per day of the router losing connection ..generally comes back on after about 2 minutes but have never had this before @Plusnet
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet message this morning advised to check back in a couple of hours. Now says resolution by tomorrow morning on email issue. Please expand on what the issue is and when actually service will be restored, call centre message suggests you dont know really.
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reg morris
(@gold123win) reported
from
Neston, England
@handyman_neil @omraj_jeetun @Jimmy_the_Newb @CathyPe78176224 @The_Foreclosure @VadodaraAirport @BBCWorld @BBCNewsnight @Rhorud09 @Ofcom @CommonsCMS I wish it was that easy Do you know #BTGroup control 90% of the UK network Who in their right mind gave them this control What do they own BTGroup OpenReach PlusNet & EE+If Engineers & Top Personnel are #Masons can anybody see the link Anybody can be targeted to fail @CommonsCMS
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet @plusnethelp rang for update on my ticket to unarchive mailbox.turns out the tech support filed incorrect ticket and it was rejected so new ticket needed to be raised. almost 24h later and nothing has been done with my ticket #nothappy 🤬🤬🤬🤬🤬🤬
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Barrie Fairhurst
(@Baz_Fairhurst) reported
from
Neston, England
@Plusnet Suffering poor broadband today. CH64 9RQ postcode. Please help, trying to work!
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Sarah Dixon
(@SarahDixonHE) reported
from
Liverpool, England
Best internet provider? Currently with @Plusnet and they are absolutely terrible. Can’t connect phones to the WiFi and the signal goes about 1m in the house and what you can get is slow as anything 🙄
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reg morris
(@gold123win) reported
from
Neston, England
Has anybody else out there had any problems with BTGroup Open Reach EE or Plusnet Just who or why was this takeover of UKTelecoms allowed I sit in silence daily can’t receive tweets I want the CEO of BTGroup to apologise for the treatment received here in #Neston @ElSenala #Marr
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Stano_6 @Plusnet Should have just carried on rebooting the router, didnt expect them to make the issue worse.
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet again email issues at plusnet. Still waiting for a response to a complaint I raised weeks ago and today emails have been down for 12+ hours. Who are the minority doing all the good reviews
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet Oh no they havent. i just rang again and the ticket had been rejected by the support team!!! #poorservice #ineedmyemails
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reg morris
(@gold123win) reported
from
Neston, England
I want to know who has broke into my line I am being deprived of Broadband Business Speed Mb’s Broadband Speed Test 2 Tests first one Ping 17 ms Download 13.77 Mb/s Upload 15.79Mb/s 2nd ping 17ms Download 9.88Mb/s Upload 14.79 Mb/s @PlusNet help My Mobile phone half bright why ?
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reg morris
(@gold123win) reported
from
Neston, England
We need answers to the crisis in Telecoms #Scams & #Fraud Nobody in the media wants to report the scandal Yet more #Victims join the list daily My query is BTGroup& Open Reach + @EE & PlusNet needs to be broken up as soon as possible It has a a too cosy relationship with @Ofcom
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Bricklands Fish, Seafood and Game
(@bricklandsfish) reported
from
Chester, England
@SteveTomlinson4 Ohh read you have to phone them to cancel.. just can’t switch. Anyway all sorted.. took 2 min online to switch to Plusnet. £96 a year saved
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet The resolution has never been concluded. Waited for callback but none received. Resolution to just close tickets, without customer agreement is poor customer service
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Daily_Express @Plusnet Why do I have to get my updates on service outage from the Daily Express?
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TheMiniTour 💙
(@theminitour) reported
from
Mold, Wales
I logged a call about our internet dropping out with @Plusnet at 9am. By lunchtime the @WeAreOpenreach guy had found the fault, stripped and replaced the wires and sockets and solved the issue. Great service from both companies 👍🏻👍🏻👍🏻
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet come on answer your phones and dont send people to a disconnect message because of high volumes. Need an update on the issue your support technician made worse and now have no service whatsoever. I need Internet to work #wfh
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Stano_6 @Plusnet Down the road have FTTP but its hit and miss around here. some people still have less than 5mbps downloads speeds in brand new estate builds
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Jones
(@Danjones_uk) reported
@redmeister81 Inevitable as they downgrade plusnet to a budget offering. Shame really, always had good service from them - consumer and business.
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Tim Masters
(@TimMEsports) reported
@Plusnet Plusnet messed up my installation and then failed to provide a substitute I could use until they fix their error. Now I've sourced a substitute, Plusnet refuse to pay any money towards it and only offer credit, which doesn't cover the cost of the short term fix. Award winning!
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Amanda Shaw
(@charmangel75) reported
@Plusnet intermittent broadband outage since 10 yesterday morning, what's going on??? DL5 area
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easilyannoyedone
(@EasilyAnnoyed1) reported
@Plusnet hey Plusnet, I'm trying to use my own router but the device claims the wan cable is unplugged although it's not? I've got fibre and done the required settings properly, do your network specialist have an idea what might be wrong? The router is Asus rt ac85p
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Ash
(@ash_ayl) reported
@Plusnet Switched to BT Business Broadband as you are closing down your business services, yet I've received a cancellation bill when you advised this shouldn't be the case!
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Ki Roberts
(@kihroberts1) reported
@Plusnet Username: kindpeter: DO NOT CANCEL OUR PLUSNET WIFI!!! WE HAVE NOT ASKED TO CANCEL. got your email to say our ac will be stopped from midnight. PLEASE DON'T. This happened once before and we had no wifi + it took ages to open a new account.
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caro¹⁶ (sage's)
(@W4RNERSWH0RE) reported
plusnet you are taking ur sweet time to get us our wifi. we paid like over a week ago and only just got the letter of confirmation and still no wifi box n ****.
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lindsey robson
(@linzosmalingos) reported
@Plusnet Hi Mike, I don't have an issue with the Internet? I need to arrange to cancel or transfer my service please
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Hita Shah
(@ShahHita) reported
@Plusnet please try to avoid going to plusnet,worst service ever.Having business account and no internet from last 6 hours been on call for ages and nobody knows what they are doing
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@WeeNell Furtado 🏴🇪🇺
(@weenell3) reported
@SandraToFriends I signed up with them when I came home fae Cyprus. Nightmare! The engineer never showed up and trying to get through was awful 😖 I've been with PlusNet for 7yrs and touch wood no issues x