Plusnet Outage Report in Neston, Cheshire West and Chester, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Neston, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Neston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at Plusnet
Plusnet is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (14%)
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Total Blackout (12%)
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E-mail (4%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Neston, Cheshire West and Chester, England
The most recent Plusnet outage reports came from the following cities: Chester and Liverpool.
| City | Problem Type | Report Time |
|---|---|---|
 Chester |
Internet | |
| Chester |
Internet | |
| Chester |
Internet | |
| Liverpool |
Wi-fi | |
| Chester |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Neston, England
Latest outage, problems and issue reports in Neston and nearby locations:
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@GFThompson7 @Plusnet The customer service is scandalous mate
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet @plusnethelp rang for update on my ticket to unarchive mailbox.turns out the tech support filed incorrect ticket and it was rejected so new ticket needed to be raised. almost 24h later and nothing has been done with my ticket #nothappy 🤬🤬🤬🤬🤬🤬
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reg morris
(@gold123win) reported
from
Neston, England
Has anybody else out there had any problems with BTGroup Open Reach EE or Plusnet Just who or why was this takeover of UKTelecoms allowed I sit in silence daily can’t receive tweets I want the CEO of BTGroup to apologise for the treatment received here in #Neston @ElSenala #Marr
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reg morris
(@gold123win) reported
from
Neston, England
We need answers to the crisis in Telecoms #Scams & #Fraud Nobody in the media wants to report the scandal Yet more #Victims join the list daily My query is BTGroup& Open Reach + @EE & PlusNet needs to be broken up as soon as possible It has a a too cosy relationship with @Ofcom
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@Plusnet hi my broadband was due to be transferred to my new address and go live today but I’m having a lot of issues. First I had a text saying it was to be delayed and now I’ve had a text saying to send back the router bcoz I’m no longer with plus net?? Could somebody plz help
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Daily_Express @Plusnet Why do I have to get my updates on service outage from the Daily Express?
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reg morris
(@gold123win) reported
from
Neston, England
Just why does my #VPN security has a problem verifying @Plusnet security onthe internet Just whois playing games with my life long gap of inactivity of hours being switched off My mobile phone was attacked on April 1st only on Friday switched back on BTGroup admit your part #Marr
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Barrie Fairhurst
(@Baz_Fairhurst) reported
from
Neston, England
@Plusnet Suffering poor broadband today. CH64 9RQ postcode. Please help, trying to work!
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TheMiniTour 💙
(@theminitour) reported
from
Mold, Wales
I logged a call about our internet dropping out with @Plusnet at 9am. By lunchtime the @WeAreOpenreach guy had found the fault, stripped and replaced the wires and sockets and solved the issue. Great service from both companies 👍🏻👍🏻👍🏻
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reg morris
(@gold123win) reported
from
Neston, England
I want to know who has broke into my line I am being deprived of Broadband Business Speed Mb’s Broadband Speed Test 2 Tests first one Ping 17 ms Download 13.77 Mb/s Upload 15.79Mb/s 2nd ping 17ms Download 9.88Mb/s Upload 14.79 Mb/s @PlusNet help My Mobile phone half bright why ?
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Punchy McSlap ✍️ Drawn to Procrastination
(@punchymcslap) reported
from
Birkenhead, England
@Plusnet 24hrs without internet now, any sign of a fix?
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet again email issues at plusnet. Still waiting for a response to a complaint I raised weeks ago and today emails have been down for 12+ hours. Who are the minority doing all the good reviews
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Robin Parker
(@robin_parker) reported
from
Argoed, Wales
Hey @Plusnet, instead of just issuing template "sorry to hear bla bla" replies to a handful of your many customers who are without service this morning, how about acknowledging more widely that there's a major outage??
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Bricklands Fish, Seafood and Game
(@bricklandsfish) reported
from
Chester, England
@SteveTomlinson4 Ohh read you have to phone them to cancel.. just can’t switch. Anyway all sorted.. took 2 min online to switch to Plusnet. £96 a year saved
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet Oh no they havent. i just rang again and the ticket had been rejected by the support team!!! #poorservice #ineedmyemails
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet message this morning advised to check back in a couple of hours. Now says resolution by tomorrow morning on email issue. Please expand on what the issue is and when actually service will be restored, call centre message suggests you dont know really.
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steven white
(@thatboygwyn) reported
from
Ruthin, Wales
@Plusnet my dad got a sim from you guys a month or so ago but the reception is nonexistent, no 4g or WiFi calling and he’s barely able to use his phone. How do we cancel the contract?
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet The resolution has never been concluded. Waited for callback but none received. Resolution to just close tickets, without customer agreement is poor customer service
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David Edwards
(@davedpg) reported
from
Caerwys, Wales
@davedpg: Absolutely crap service from @plusnet today. Not getting full speeds and constant drop outs
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Kiron Reid
(@KironReid) reported
from
Liverpool, England
@Plusnet Hello Emily & Plusnet team, just to confirm that when I arrived back on Saturday eve & my phone connected to the network,it worked for calls for the first time. It is now working fine thanks. Problem & mystery solved. So issue was not having connected in UK b4 going abroad. Kiron
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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ally...💚
(@_elliottxo) reported
@darren6015 @Plusnet I’ve had it 2 years and never had a problem but the last couple of days it’s been a nightmare
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james quinn 🍀🏴
(@jamesq1888) reported
@_elliottxo @Plusnet I use shell broadband and honestly it’s only ever went down twice for me. And at only £23.99 a month it’s really good value
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WillSGaming
(@WillSGaming1) reported
@kitgurupress Er, well, Openreach/Plusnet was tolerable with download of 33Mbps, but intolerable with upload of 1.5Mbps. Virgin maxes out my home plug network (I shall be fixing this with money and hardwiring) so I only see 40Mbps of my connection at the PC (boo), but I get 10Mbps upload
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Dr. Alexandra Fordham 🇪🇺
(@Fraudham) reported
Hello @Plusnet @plusnethelp our broadband, while never brilliant, has been really flaky the last couple of days. We’re in Dinnet, Aberdeenshire. Any issues?
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Hannah Eichler
(@hannaheichler) reported
@Plusnet @plusnethelp Hi there. I have internet with you and the connection is diabolical. I have a TINY house and it won’t even reach upstairs. Can you help?
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*** hah
(@smooshcum) reported
@Plusnet you can **** off with your disappointment of a company u ******* nerds got to be the most **** wifi company out there please go bankrupt
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Colin Knight
(@colin1951uk) reported
@BanahanJayne @MoneySavingExp @virginmedia It sounds to me like you’ve got tv in that package, broadband on its own wouldn’t be so expensive. Whatever get out of it penalty free & maybe try Plusnet or TalkTalk (who I use,) there’s no difference in the service speeds, it’s just customer support that’s lacking. Good luck.
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InmyeyesMk2
(@InmyeyesM) reported
@_elliottxo @Plusnet Sorry pal they are ****
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@RowanMcManus
(@rowanmack) reported
Hi, we recently got plusnet fibre broadband but the wifi keeps going off and we have to put the password in each time. How can I solve this issue?
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Citroën Acadiane - aka Mat Tuck 🚘 📷 📚 🏳️🌈🎵
(@CitroenAcadiane) reported
@thedogman_918 @virginmedia Depending on where you live if you switch provider check that the provider has their own equipment in your local exchange. If they piggyback service on to BTs equipment you can end up with speed problems as BT will prioritise their own customers.Try Plusnet, BT without the shite.