Plusnet Outage in Neston, Cheshire West and Chester, England

Best internet provider? Currently with @Plusnet and they are absolutely terrible. Can’t connect phones to the WiFi and the signal goes about 1m in the house and what you can get is slow as anything 🙄

@Plusnet come on answer your phones and dont send people to a disconnect message because of high volumes. Need an update on the issue your support technician made worse and now have no service whatsoever. I need Internet to work #wfh

@Stano_6 @Plusnet Should have just carried on rebooting the router, didnt expect them to make the issue worse.

@Stano_6 @Plusnet Down the road have FTTP but its hit and miss around here. some people still have less than 5mbps downloads speeds in brand new estate builds

@plusnethelp your customer service live chat and phone number is not very helpful. Do I automatically get a new router if I join Plusnet broadband and phone package? Simple question. Can’t get an answer!

@jolliehaybowes @Plusnet Cancel the direct debit. "I'm sorry plusnet, my account seems to be working fine."

@handyman_neil @omraj_jeetun @Jimmy_the_Newb @CathyPe78176224 @The_Foreclosure @VadodaraAirport @BBCWorld @BBCNewsnight @Rhorud09 @Ofcom @CommonsCMS I wish it was that easy Do you know #BTGroup control 90% of the UK network Who in their right mind gave them this control What do they own BTGroup OpenReach PlusNet & EE+If Engineers & Top Personnel are #Masons can anybody see the link Anybody can be targeted to fail @CommonsCMS

As for @Ofcom I suggest the home move process is reviewed and special attention is paid to the relationship between the network operators and the retailers. Perhaps other providers such as @BTCare and @TalkTalk and @Plusnet could tell me whether they could do any better. 14/END

8 yrs with @sky no problems one month with @Plusnet billing issues. If you are thinking of switching to them give it a miss.

@davinamarieb @Memeulous But Plusnet is ****.....

@plusnethelp I have been a Plusnet customer for quite a few years now but since moving address in Nov 2018 I have had nothing but issue with the billing system...and it continues...bill meant to be issued 7th Oct...was issued today...system will not let me pay it!!

@plusnet 2/2 In 2 wks used 50 gb of mobile data. My monthly average is 2gb. supposed to be saving money moving from Virgin. We talk of being world leaders in fibre broadband? I don’t know what the issue is and when I will get broadband. Family trapped at home. thank you Plusnet.

@Plusnet 1/2 Day 14 without internet. Becoming mentally challenging, all forms of media run off broadband. Kids are feeling it, wife fed up and I’ve never felt so let down by a business as I do with Plusnet. Still no word on when I will get it, Ali can do is twiddle my thumbs.

@amber_lillixo We switched to Vodafone from Plusnet, who were atrocious, and the speeds are quality. The only minor issue we have is for whatever reason, our Amazon devices (FireTV & tablet) occasionally lose their connection, however I'm pretty sure it's an issue with Amazon & not Vodafone.

@robdoylev @plusnethelp Yes, it is a good plan as the router provided by Plusnet is crap. We had plusnet but used our old BT router. It was fine. Also check out @nicksplodge's advice too. I didn't realise it helped to have repeaters on different frequencies.

@plusnethelp I have been unable to access my a/c online for over 2 weeks now. Plusnet seem incapable of resolving the issue. Why?

@Plusnet over £100 to cease my service because my circumstances have changed and I’ve moved house. Wow, you don’t mention that in your TV adverts. I will never recommend your service to anyone. Thank you for being no help in such a stressful situation.

What's the worst broadband provider and why is it Plusnet?

@plusnethelp @Plusnet please can someone at his useless company respond to me. Your internet login is not working for me to view open queries and I have been asked to connect to my test line. How do I do this?