Plusnet Outage Report in Saltney, County of Flintshire, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Saltney, Wales
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Saltney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 10: Problems at Plusnet
Plusnet is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (66%)
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Wi-fi (13%)
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Total Blackout (11%)
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E-mail (7%)
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Phone (3%)
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TV (1%)
Live Outage Map Near Saltney, County of Flintshire, Wales
The most recent Plusnet outage reports came from the following cities: Queensferry and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Queensferry |
||
| Chester |
Internet | |
| Chester |
Internet | |
| Chester |
Internet | |
| Chester |
Internet | |
| Chester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Saltney, Wales
Latest outage, problems and issue reports in Saltney and nearby locations:
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Robin Parker
(@robin_parker) reported
from
Argoed, Wales
Hey @Plusnet, instead of just issuing template "sorry to hear bla bla" replies to a handful of your many customers who are without service this morning, how about acknowledging more widely that there's a major outage??
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Daily_Express @Plusnet Why do I have to get my updates on service outage from the Daily Express?
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet @plusnethelp rang for update on my ticket to unarchive mailbox.turns out the tech support filed incorrect ticket and it was rejected so new ticket needed to be raised. almost 24h later and nothing has been done with my ticket #nothappy 🤬🤬🤬🤬🤬🤬
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TheMiniTour 💙
(@theminitour) reported
from
Mold, Wales
I logged a call about our internet dropping out with @Plusnet at 9am. By lunchtime the @WeAreOpenreach guy had found the fault, stripped and replaced the wires and sockets and solved the issue. Great service from both companies 👍🏻👍🏻👍🏻
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Barrie Fairhurst
(@Baz_Fairhurst) reported
from
Neston, England
@Plusnet Suffering poor broadband today. CH64 9RQ postcode. Please help, trying to work!
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Mark Robinson
(@MarkRob23807011) reported
from
Rhosllanerchrugog, Wales
@Plusnet My broadband speed is very slow !!!!
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Stano_6 @Plusnet Should have just carried on rebooting the router, didnt expect them to make the issue worse.
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet again email issues at plusnet. Still waiting for a response to a complaint I raised weeks ago and today emails have been down for 12+ hours. Who are the minority doing all the good reviews
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reg morris
(@gold123win) reported
from
Neston, England
Just why does my #VPN security has a problem verifying @Plusnet security onthe internet Just whois playing games with my life long gap of inactivity of hours being switched off My mobile phone was attacked on April 1st only on Friday switched back on BTGroup admit your part #Marr
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet come on answer your phones and dont send people to a disconnect message because of high volumes. Need an update on the issue your support technician made worse and now have no service whatsoever. I need Internet to work #wfh
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Bricklands Fish, Seafood and Game
(@bricklandsfish) reported
from
Chester, England
@SteveTomlinson4 Ohh read you have to phone them to cancel.. just can’t switch. Anyway all sorted.. took 2 min online to switch to Plusnet. £96 a year saved
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Aroundtheworldandback
(@weloveourboat) reported
from
Chester, England
@plusnethelp your customer service live chat and phone number is not very helpful. Do I automatically get a new router if I join Plusnet broadband and phone package? Simple question. Can’t get an answer!
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reg morris
(@gold123win) reported
from
Neston, England
I want to know who has broke into my line I am being deprived of Broadband Business Speed Mb’s Broadband Speed Test 2 Tests first one Ping 17 ms Download 13.77 Mb/s Upload 15.79Mb/s 2nd ping 17ms Download 9.88Mb/s Upload 14.79 Mb/s @PlusNet help My Mobile phone half bright why ?
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reg morris
(@gold123win) reported
from
Neston, England
We need answers to the crisis in Telecoms #Scams & #Fraud Nobody in the media wants to report the scandal Yet more #Victims join the list daily My query is BTGroup& Open Reach + @EE & PlusNet needs to be broken up as soon as possible It has a a too cosy relationship with @Ofcom
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet The resolution has never been concluded. Waited for callback but none received. Resolution to just close tickets, without customer agreement is poor customer service
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet message this morning advised to check back in a couple of hours. Now says resolution by tomorrow morning on email issue. Please expand on what the issue is and when actually service will be restored, call centre message suggests you dont know really.
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Duane James
(@ukpayrollserv) reported
from
Frodsham, England
Over the past 10 days we are experiencing at least one incident per day of the router losing connection ..generally comes back on after about 2 minutes but have never had this before @Plusnet
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Stano_6 @Plusnet Down the road have FTTP but its hit and miss around here. some people still have less than 5mbps downloads speeds in brand new estate builds
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reg morris
(@gold123win) reported
from
Neston, England
Has anybody else out there had any problems with BTGroup Open Reach EE or Plusnet Just who or why was this takeover of UKTelecoms allowed I sit in silence daily can’t receive tweets I want the CEO of BTGroup to apologise for the treatment received here in #Neston @ElSenala #Marr
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet Oh no they havent. i just rang again and the ticket had been rejected by the support team!!! #poorservice #ineedmyemails
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Martin - INSIDE VR
(@Martin76x) reported
Omfg @Plusnet I just spent 30 mins on the phone waiting to be answered and you hung up on me ???? WTF
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Nikki Applewhite
(@applesnj) reported
@plusnethelp @Plusnet please please can you help my friends who have had no internet now for over 2 weeks. They are 85 years old. Your customer care seems non existent HELP them please.
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lucinda khan
(@lucyjkhan) reported
@Plusnet Now told on the phone there is a fault on the line and it will take till tuesday evening to fix as Open Reach dont work at the weekend. This means unable to work from home during COVID
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alex pomphrey
(@alexpomphrey) reported
@plusnethelp Well, 3 weeks in @WeAreOpenreach finished at GU33 7QB today. Telephone OK pm. Internet is NOT! - 2Mbps Down; 0.5Mbps Up. Much lower than guaranteed bracket. An Openreach issue or Plusnet's? Please check and remedy ASAP.
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Simon Pigott
(@a3qs) reported
@plusnethelp Hello Plusnet How can I get a firmware update pushed out to my 2704N router with 7.275.6_F2704N_Plusnet firmware? I've posted a request for help on the community forum on Tuesday, where other people seem to have got help, but have had no help there. Thanks
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Alysinherpartydress
(@Alyspartydress) reported
Shame on @plusnethelp @Plusnet A friend of mine recently signed up and has been left without internet access. Promised engineer has not materialised. She relies on support from family via virtual access and now so near to Christmas, will be left isolated.
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chris roast
(@chrisroast) reported
@plusnethelp #randomservice openreach (not plusnet) contacted us about a 6hr break in service. 5 days later service is restored. Over that period data charges, no connectivity, no remote work. Plusnet no answer. Still waiting for customer service to at least apologise.
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Will Honeywood
(@willhoneywood) reported
@aaronallison97 @VodafoneUK Maybe BT can help? Or Plusnet?
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Claire Gaynor McDonald
(@mcdonald_gaynor) reported
@Plusnet, we've not long just met,yet I have to let you know, as far as the speed of my internet, I find it incredibly slow.Downloading's a pain, uploading,the same, I'm going insane. You charge me full price, for half the service, it's not very nice. Pls give advice?
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Martin - INSIDE VR
(@Martin76x) reported
@Plusnet you need to fix my connection ... I've got a faster upload than download ... WTF ??? @plusnethelp