Plusnet

Plusnet Outage Report in Frodsham, Cheshire West and Chester, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Frodsham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Frodsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Frodsham, Cheshire West and Chester, England 05/04/2025 09:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Frodsham, Cheshire West and Chester, England

The most recent Plusnet outage reports came from the following cities: Liverpool, Chester, Warrington and Northwich.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomChester Internet
United KingdomChester Internet
United KingdomChester Internet
United KingdomLiverpool Internet
United KingdomWarrington Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Frodsham, England

Latest outage, problems and issue reports in Frodsham and nearby locations:

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet message this morning advised to check back in a couple of hours. Now says resolution by tomorrow morning on email issue. Please expand on what the issue is and when actually service will be restored, call centre message suggests you dont know really.

  • KironReid Kiron Reid (@KironReid) reported from Liverpool, England

    @Plusnet Hello Emily & Plusnet team, just to confirm that when I arrived back on Saturday eve & my phone connected to the network,it worked for calls for the first time. It is now working fine thanks. Problem & mystery solved. So issue was not having connected in UK b4 going abroad. Kiron

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet again email issues at plusnet. Still waiting for a response to a complaint I raised weeks ago and today emails have been down for 12+ hours. Who are the minority doing all the good reviews

  • SarahDixonHE Sarah Dixon (@SarahDixonHE) reported from Liverpool, England

    Best internet provider? Currently with @Plusnet and they are absolutely terrible. Can’t connect phones to the WiFi and the signal goes about 1m in the house and what you can get is slow as anything 🙄

  • bricklandsfish Bricklands Fish, Seafood and Game (@bricklandsfish) reported from Chester, England

    @SteveTomlinson4 Ohh read you have to phone them to cancel.. just can’t switch. Anyway all sorted.. took 2 min online to switch to Plusnet. £96 a year saved

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet The resolution has never been concluded. Waited for callback but none received. Resolution to just close tickets, without customer agreement is poor customer service

  • ukpayrollserv Duane James (@ukpayrollserv) reported from Frodsham, England

    Over the past 10 days we are experiencing at least one incident per day of the router losing connection ..generally comes back on after about 2 minutes but have never had this before @Plusnet

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Stano_6 @Plusnet Down the road have FTTP but its hit and miss around here. some people still have less than 5mbps downloads speeds in brand new estate builds

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet come on answer your phones and dont send people to a disconnect message because of high volumes. Need an update on the issue your support technician made worse and now have no service whatsoever. I need Internet to work #wfh

  • punchymcslap Punchy McSlap ✍️ Drawn to Procrastination (@punchymcslap) reported from Birkenhead, England

    @Plusnet 24hrs without internet now, any sign of a fix?

  • aitch5012 MickHoll (@aitch5012) reported from Liverpool, England

    @GFThompson7 @Plusnet The customer service is scandalous mate

  • ChrisBr41449425 Chris. Bracken (@ChrisBr41449425) reported from Warrington, England

    @plusnet @plusnethelp You've left my elderly, shielding parents without a phone line for 48hrs now, and nothing is being done. I sat for 45mins on hold this morning to call you, and couldn't get through. At this stressful time, this isn't good enough! Any chance of a solution?

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Daily_Express @Plusnet Why do I have to get my updates on service outage from the Daily Express?

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Stano_6 @Plusnet Should have just carried on rebooting the router, didnt expect them to make the issue worse.

  • aitch5012 MickHoll (@aitch5012) reported from Liverpool, England

    @Plusnet hi my broadband was due to be transferred to my new address and go live today but I’m having a lot of issues. First I had a text saying it was to be delayed and now I’ve had a text saying to send back the router bcoz I’m no longer with plus net?? Could somebody plz help

  • weloveourboat Aroundtheworldandback (@weloveourboat) reported from Chester, England

    @plusnethelp your customer service live chat and phone number is not very helpful. Do I automatically get a new router if I join Plusnet broadband and phone package? Simple question. Can’t get an answer!

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet @plusnethelp rang for update on my ticket to unarchive mailbox.turns out the tech support filed incorrect ticket and it was rejected so new ticket needed to be raised. almost 24h later and nothing has been done with my ticket #nothappy 🤬🤬🤬🤬🤬🤬

  • StoneTyres Stone Tyres (@StoneTyres) reported from St Helens, England

    PHONE LINE DOWN Please bear with us. Our @Plusnet phone line has gone down. Divert will take at least an hour to be activated. Feel free to message us on here. Apologies, we are looking for a more reliable supplier as we speak.

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet Oh no they havent. i just rang again and the ticket had been rejected by the support team!!! #poorservice #ineedmyemails

  • sam_benne Sam Bennett (@sam_benne) reported from Northwich, England

    @plusnet internet is down in the CW8 area.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • RoseWootton Rose Wootton (@RoseWootton) reported

    @virginmedia @Plusnet I’m shocked by the inadequacy of your staff, and I’m tearing my hair out at the thought of explaining this whole thing again, for the 13th time, to someone else who will promise to, but won’t fix the problem!

  • billybicep Rachael Hayes (@billybicep) reported

    @madasafish_isp hey @plusnethelp I am trying to re register a domain through my madasafish account but Plusnet own them it’s not letting me do anything online can you help please

  • PaulHandley5 Paul Handley (@PaulHandley5) reported

    @virginmedia Do you ever call back or is that just a myth, getting a bit frustrating now. Hey @Plusnet fancy a new customer??

  • 1984Mathew Our Ash - Prime Minister Elect ™️ 🇬🇧 (@1984Mathew) reported

    @InvictusBear @JuanckersGhost Oh I'm with Plusnet, never had an issue, really. Except for last week where it dipped out for a few minutes after 6pm a few times. That is it, really...

  • clairem99 claire (@clairem99) reported

    @Plusnet @plusnethelp our internet is down and the wait times on the phone seem to be very long. Is there an issue is Glasgow?

  • zort70 Ian Knight (@zort70) reported

    @OpenreachHelp Oddly enough I hadn't thought of reporting the issue to @Plusnet #Sarcasm They of course were very vague and said you were probably dealing with it but they had no detail. When you cut whole villages off you might be a little more forthcoming with information

  • Nigelontheradio Nigel (@Nigelontheradio) reported

    @Sundaytwist @VodafoneIreland Vodafone is such a rubbish company. Dispensed with their services years ago. Phone wise been with 3 for 12 years and get my broadband from plusnet. Not let me down yet

  • Goldbummer Goldbum Rosenberg (@Goldbummer) reported

    @plusnethelp @Plusnet hi all, have email confirm to set up my broadband. Have the router now plugged in but Red flashing light. Tried resetting, with button / paper clip / unplugging everything. Can’t find anymore help online, can’t get through to customer services. Thoughts?

  • SarahCParker1 Sarah PB (@SarahCParker1) reported

    @nowtvhelp No need now... plusnet restricted my account because my bill was 4 days late... never known any broadband company to do this! Insanity! Now I’ve paid it and poof!! Magically my problems disappeared!! Don’t go with plus net!!!

  • redhot_79 Ben (@redhot_79) reported

    @plusnethelp please can you reply to my tweets from yesterday thanks. I’m a customer and require help/info quickly. @Plusnet