Plusnet Outage Report in Frodsham, Cheshire West and Chester, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Frodsham, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Frodsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (70%)
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Wi-fi (15%)
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Total Blackout (7%)
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E-mail (5%)
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Phone (3%)
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TV (1%)
Live Outage Map Near Frodsham, Cheshire West and Chester, England
The most recent Plusnet outage reports came from the following cities: Ellesmere Port, Chester, Runcorn, Warrington and Liverpool.
| City | Problem Type | Report Time |
|---|---|---|
 Ellesmere Port |
Wi-fi | |
| Chester |
Internet | |
| Chester |
||
| Chester |
Internet | |
| Runcorn |
Wi-fi | |
| Warrington |
Internet |
Community Discussion
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Plusnet Issues Reports Near Frodsham, England
Latest outage, problems and issue reports in Frodsham and nearby locations:
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet @plusnethelp rang for update on my ticket to unarchive mailbox.turns out the tech support filed incorrect ticket and it was rejected so new ticket needed to be raised. almost 24h later and nothing has been done with my ticket #nothappy 🤬🤬🤬🤬🤬🤬
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Daily_Express @Plusnet Why do I have to get my updates on service outage from the Daily Express?
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@Plusnet hi my broadband was due to be transferred to my new address and go live today but I’m having a lot of issues. First I had a text saying it was to be delayed and now I’ve had a text saying to send back the router bcoz I’m no longer with plus net?? Could somebody plz help
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Sarah Dixon
(@SarahDixonHE) reported
from
Liverpool, England
Best internet provider? Currently with @Plusnet and they are absolutely terrible. Can’t connect phones to the WiFi and the signal goes about 1m in the house and what you can get is slow as anything 🙄
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Duane James
(@ukpayrollserv) reported
from
Frodsham, England
Over the past 10 days we are experiencing at least one incident per day of the router losing connection ..generally comes back on after about 2 minutes but have never had this before @Plusnet
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet again email issues at plusnet. Still waiting for a response to a complaint I raised weeks ago and today emails have been down for 12+ hours. Who are the minority doing all the good reviews
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Aroundtheworldandback
(@weloveourboat) reported
from
Chester, England
@plusnethelp your customer service live chat and phone number is not very helpful. Do I automatically get a new router if I join Plusnet broadband and phone package? Simple question. Can’t get an answer!
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet The resolution has never been concluded. Waited for callback but none received. Resolution to just close tickets, without customer agreement is poor customer service
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet message this morning advised to check back in a couple of hours. Now says resolution by tomorrow morning on email issue. Please expand on what the issue is and when actually service will be restored, call centre message suggests you dont know really.
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Chris. Bracken
(@ChrisBr41449425) reported
from
Warrington, England
@plusnet @plusnethelp You've left my elderly, shielding parents without a phone line for 48hrs now, and nothing is being done. I sat for 45mins on hold this morning to call you, and couldn't get through. At this stressful time, this isn't good enough! Any chance of a solution?
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet Oh no they havent. i just rang again and the ticket had been rejected by the support team!!! #poorservice #ineedmyemails
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Stano_6 @Plusnet Down the road have FTTP but its hit and miss around here. some people still have less than 5mbps downloads speeds in brand new estate builds
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Kiron Reid
(@KironReid) reported
from
Liverpool, England
@Plusnet Hello Emily & Plusnet team, just to confirm that when I arrived back on Saturday eve & my phone connected to the network,it worked for calls for the first time. It is now working fine thanks. Problem & mystery solved. So issue was not having connected in UK b4 going abroad. Kiron
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet come on answer your phones and dont send people to a disconnect message because of high volumes. Need an update on the issue your support technician made worse and now have no service whatsoever. I need Internet to work #wfh
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Lisa W (weird mum of 2) 💪💖
(@LisaWeeks9381) reported
from
Birkenhead, England
@jolliehaybowes @Plusnet Cancel the direct debit. "I'm sorry plusnet, my account seems to be working fine."
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Stano_6 @Plusnet Should have just carried on rebooting the router, didnt expect them to make the issue worse.
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Stone Tyres
(@StoneTyres) reported
from
St Helens, England
PHONE LINE DOWN Please bear with us. Our @Plusnet phone line has gone down. Divert will take at least an hour to be activated. Feel free to message us on here. Apologies, we are looking for a more reliable supplier as we speak.
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Punchy McSlap ✍️ Drawn to Procrastination
(@punchymcslap) reported
from
Birkenhead, England
@Plusnet 24hrs without internet now, any sign of a fix?
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Bricklands Fish, Seafood and Game
(@bricklandsfish) reported
from
Chester, England
@SteveTomlinson4 Ohh read you have to phone them to cancel.. just can’t switch. Anyway all sorted.. took 2 min online to switch to Plusnet. £96 a year saved
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Sam Bennett
(@sam_benne) reported
from
Northwich, England
@plusnet internet is down in the CW8 area.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Horatio
(@power_of_h) reported
So glad I’m paying for @plusnethelp @Plusnet and so far in the last hour it’s crashed 5 times! Yet they have not informed customers of issues
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Emma
(@darkartofmother) reported
@Plusnet have an ongoing fault on broadband for over a month now. No response to my updates on the fault report or my texts and queuing for over 30 minutes in a hellscape of awful snippets of Christmas songs get through on your phones.
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ally...💚
(@_elliottxo) reported
@Plusnet @plusnethelp I’ve come home and seen that my broadband had no connection. Tried to see if there’s a service problem and there’s no signs of a problem! Any help would suffice please
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Jim Watson
(@jhfwatson) reported
@plusnethelp I have an issue with my broadband performance and having difficulty contacting you by phone (30mins on hold so far). I believe the exchange is the problem, not so much Plusnet. I am a very experienced data comms engineer.
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Marc
(@_Marc_74) reported
@plusnethelp sorry, why is it plusnet help but i have been asking for help for 30hrs and being ignored? also sent sm #plusnethelp
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Alan 🐝
(@alan0669) reported
@Plusnet been holding on hold on the support line for 30 minutes, do you have anyone working at the moment? You're supposed to have migrated me to fibre today and now have no connection...
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🌱Kate Lettuce
(@katelettuce) reported
@MichaelRosenYes @virginmedia I was with virgin media once, never again. They make it almost impossible to cancel too. I’d recommend PlusNet, my connection with them has always been really reliable, and I stream all my telly.
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tony nicholson
(@tonynic02397077) reported
Using phone as wifi hotspot as plusnet gone tits up since 1pm, very very slow
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martin sinclair
(@martinsinclair4) reported
@Plusnet This company needs shutting down permanently it's illegal what they're doing not being able to provide an internet and phone connection is terrible I've cancelled my direct debit and refusing to pay a single penny until I have proper internet connection and phone line
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Jonathan Ash
(@Jonnyreggieash) reported
40 mins on the phone to get through to #plusnet then they hang up unbelievable