Plusnet Outage Report in Frodsham, Cheshire West and Chester, England
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The latest reports from users having issues in Frodsham come from postal codes WA6.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Frodsham, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Frodsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (70%)
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Wi-fi (16%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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TV (%)
Live Outage Map Near Frodsham, Cheshire West and Chester, England
The most recent Plusnet outage reports came from the following cities: Liverpool, Frodsham, Warrington and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Internet | |
| Frodsham |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Frodsham, England
Latest outage, problems and issue reports in Frodsham and nearby locations:
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Stano_6 @Plusnet Should have just carried on rebooting the router, didnt expect them to make the issue worse.
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Stone Tyres
(@StoneTyres) reported
from
St Helens, England
PHONE LINE DOWN Please bear with us. Our @Plusnet phone line has gone down. Divert will take at least an hour to be activated. Feel free to message us on here. Apologies, we are looking for a more reliable supplier as we speak.
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Chris. Bracken
(@ChrisBr41449425) reported
from
Warrington, England
@plusnet @plusnethelp You've left my elderly, shielding parents without a phone line for 48hrs now, and nothing is being done. I sat for 45mins on hold this morning to call you, and couldn't get through. At this stressful time, this isn't good enough! Any chance of a solution?
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Shaun Mc
(@Shaunmc40) reported
from
Liverpool, England
8 yrs with @sky no problems one month with @Plusnet billing issues. If you are thinking of switching to them give it a miss.
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Ed Manning
(@Ed_Manning) reported
from
Birkenhead, England
As for @Ofcom I suggest the home move process is reviewed and special attention is paid to the relationship between the network operators and the retailers. Perhaps other providers such as @BTCare and @TalkTalk and @Plusnet could tell me whether they could do any better. 14/END
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Lisa W (weird mum of 2) 💪💖
(@LisaWeeks9381) reported
from
Birkenhead, England
@jolliehaybowes @Plusnet Cancel the direct debit. "I'm sorry plusnet, my account seems to be working fine."
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Stano_6 @Plusnet Down the road have FTTP but its hit and miss around here. some people still have less than 5mbps downloads speeds in brand new estate builds
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Sarah Dixon
(@SarahDixonHE) reported
from
Liverpool, England
Best internet provider? Currently with @Plusnet and they are absolutely terrible. Can’t connect phones to the WiFi and the signal goes about 1m in the house and what you can get is slow as anything 🙄
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Bricklands Fish, Seafood and Game
(@bricklandsfish) reported
from
Chester, England
@SteveTomlinson4 Ohh read you have to phone them to cancel.. just can’t switch. Anyway all sorted.. took 2 min online to switch to Plusnet. £96 a year saved
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet Oh no they havent. i just rang again and the ticket had been rejected by the support team!!! #poorservice #ineedmyemails
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Aroundtheworldandback
(@weloveourboat) reported
from
Chester, England
@plusnethelp your customer service live chat and phone number is not very helpful. Do I automatically get a new router if I join Plusnet broadband and phone package? Simple question. Can’t get an answer!
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Sam Bennett
(@sam_benne) reported
from
Northwich, England
@plusnet internet is down in the CW8 area.
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet come on answer your phones and dont send people to a disconnect message because of high volumes. Need an update on the issue your support technician made worse and now have no service whatsoever. I need Internet to work #wfh
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet @plusnethelp rang for update on my ticket to unarchive mailbox.turns out the tech support filed incorrect ticket and it was rejected so new ticket needed to be raised. almost 24h later and nothing has been done with my ticket #nothappy 🤬🤬🤬🤬🤬🤬
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Cath McGovern
(@cathmcgovern1) reported
from
Widnes, England
@Plusnet Had a band and we tried real hard Jimmy quit, Jody got married I should've known we'd never get far #StartTheSummer
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet The resolution has never been concluded. Waited for callback but none received. Resolution to just close tickets, without customer agreement is poor customer service
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet message this morning advised to check back in a couple of hours. Now says resolution by tomorrow morning on email issue. Please expand on what the issue is and when actually service will be restored, call centre message suggests you dont know really.
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet again email issues at plusnet. Still waiting for a response to a complaint I raised weeks ago and today emails have been down for 12+ hours. Who are the minority doing all the good reviews
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Punchy McSlap ✍️ Drawn to Procrastination
(@punchymcslap) reported
from
Birkenhead, England
@Plusnet 24hrs without internet now, any sign of a fix?
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Duane James
(@ukpayrollserv) reported
from
Frodsham, England
Over the past 10 days we are experiencing at least one incident per day of the router losing connection ..generally comes back on after about 2 minutes but have never had this before @Plusnet
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Guy Mathison
(@guidomathison) reported
@Plusnet I know you’re having issues with e-mail. I am starting to receive mail now but I can’t send and I have a very urgent e-mail to send. Can you please advise current position.
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craig branson
(@mungerville) reported
@Plusnet @HomesPJ Your fix is actually going backwards. Could log in early this morning and send mail. Haven’t been able to do either since 10am. Why is your fix making things worse? Just answer the questions your customers are asking. STOP WITH THE GENERIC RESPONSES 🤬 #plusnet #plusnetdown
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LoneBee
(@LoneLeVay) reported
@Plusnet My emails seem to have arrived, not sure if all from yesterday have, but I am now getting problems with sending emails. Error Code 0x800CCC1A. Server does not support encrypton type you have specified - contact your ISP. I haven't changed anything all set as SSL/TLS
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Roger Barrett 💙
(@rogerkb2012) reported
@Plusnet @barongilbert11 Was able to download a few this morning n an iPad, now nothing since 09:44 on any of the three devices set up for Plus emails. Also no emails from yesterday. Has you fault reappeared or is something else causing this outage / service issue?
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AlanJSlater
(@AlanJSlater) reported
@wrathofgod @Plusnet I'm still waiting for test emails I sent to my plusnet address last night and this morning... and, as I said, can't send any. They just issue a scripted reply to any queries. Maybe there are wider issues that they're not reporting on.
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Gnarlybole
(@gnarlybole) reported
@AlanJSlater @wrathofgod @Plusnet According to DownDetector, they’re having a widespread email outage.
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Phil George Author
(@Philgeorge555) reported
@Plusnet I am now getting an 'encryption' error message when trying to send email. Is this part of your problem and if so when will it be fixed?
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AlanJSlater
(@AlanJSlater) reported
@gnarlybole @wrathofgod @Plusnet Thanks Mister G. It would help if they could be more open about what's happening rather than issuing a scripted reply which doesn't say anything helpful.
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SherynR1
(@r1_sheryn) reported
@Plusnet I want to cancel my contract - I just want to know if I have to give notice or if there will be any penalty to leave for another provider
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AlanJSlater
(@AlanJSlater) reported
@wrathofgod @Plusnet I think if you check tweets and replies on their twitter, there are links to service status... at least there were earlier.