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Plusnet

Plusnet Outage Report in Widnes, Borough of Halton, England

Why is my Plusnet service not working?

No problems detected

If you are having issues, please submit a report below.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Widnes, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Widnes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 67% Internet (67%)
  • 15% Wi-fi (15%)
  • 10% E-mail (10%)
  • 6% Total Blackout (6%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Widnes, England

The most recent Plusnet outage reports came from the following cities: Chester, and Liverpool.

CityProblem TypeReport Time
Chester E-mail 13 hours ago
Chester E-mail 5 days ago
Liverpool Internet 27 days ago
Liverpool Internet 2 months ago
Liverpool Internet 2 months ago
Liverpool Internet 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Widnes, England

Latest outage, problems and issue reports in Widnes and nearby locations:

  • LisaWeeks9381
    Lisa W (weird mum of 2) 💪💖 (@LisaWeeks9381) reported from Birkenhead, England

    @jolliehaybowes @Plusnet Cancel the direct debit. "I'm sorry plusnet, my account seems to be working fine."

  • lynnwarbo
    lynn warburton (@lynnwarbo) reported from St Helens, England

    @thatPoleLouis @Plusnet Contact ofcom asap ... there is policy that if an isp have not upheld their side of their contract they CANNOT charge a cancellation fee .. but ofcom can help better x

  • lynnwarbo
    lynn warburton (@lynnwarbo) reported from St Helens, England

    @DonaKempton @SkyUK @Plusnet Well sky rent bt technology and plusnet are owned by bt so when I check .. for example .. down detector I always check bt status too ..

  • JayneyBarnes
    Jayne Barnes (@JayneyBarnes) reported from Widnes, England

    @Plusnet Had a band and we tried real hard Jimmy quit, Jody got married I should've known we'd never get far #StartTheSummer

  • Paul_crannee
    Paul (@Paul_crannee) reported from Hindley, England

    @Plusnet I need to contact someone on behalf of an elderly family member whose router has stopped working, completely! No email and currently no live chat to help resolve. Please advise asap, thanks. DM me if necessary, thanks.

  • Shaunmc40
    Shaun Mc (@Shaunmc40) reported from Liverpool, England

    8 yrs with @sky no problems one month with @Plusnet billing issues. If you are thinking of switching to them give it a miss.

  • cathmcgovern1
    Cath McGovern (@cathmcgovern1) reported from Widnes, England

    @Plusnet Had a band and we tried real hard Jimmy quit, Jody got married I should've known we'd never get far #StartTheSummer

  • aitch5012
    MickHoll (@aitch5012) reported from Liverpool, England

    @Plusnet hi my broadband was due to be transferred to my new address and go live today but I’m having a lot of issues. First I had a text saying it was to be delayed and now I’ve had a text saying to send back the router bcoz I’m no longer with plus net?? Could somebody plz help

  • sam_benne
    Sam Bennett (@sam_benne) reported from Northwich, England

    @plusnet internet is down in the CW8 area.

  • ChrisBr41449425
    Chris. Bracken (@ChrisBr41449425) reported from Warrington, England

    @plusnet @plusnethelp You've left my elderly, shielding parents without a phone line for 48hrs now, and nothing is being done. I sat for 45mins on hold this morning to call you, and couldn't get through. At this stressful time, this isn't good enough! Any chance of a solution?

  • Ed_Manning
    Ed Manning (@Ed_Manning) reported from Birkenhead, England

    As for @Ofcom I suggest the home move process is reviewed and special attention is paid to the relationship between the network operators and the retailers. Perhaps other providers such as @BTCare and @TalkTalk and @Plusnet could tell me whether they could do any better. 14/END

  • punchymcslap
    Punchy McSlap ✍️ Drawn to Procrastination (@punchymcslap) reported from Birkenhead, England

    @Plusnet 24hrs without internet now, any sign of a fix?

  • StoneTyres
    Stone Tyres (@StoneTyres) reported from St Helens, England

    PHONE LINE DOWN Please bear with us. Our @Plusnet phone line has gone down. Divert will take at least an hour to be activated. Feel free to message us on here. Apologies, we are looking for a more reliable supplier as we speak.

  • KironReid
    Kiron Reid (@KironReid) reported from Liverpool, England

    @Plusnet Hello Emily & Plusnet team, just to confirm that when I arrived back on Saturday eve & my phone connected to the network,it worked for calls for the first time. It is now working fine thanks. Problem & mystery solved. So issue was not having connected in UK b4 going abroad. Kiron

  • Cuttsrich
    rich cutts (@Cuttsrich) reported from Tyldesley, England

    @virginmedia Mmm. 2 days loss of service in a week. Not good. Maybe I'll speak to that nice chappie in Sheffield at PlusNet or maybe get BT Sports for free with BT Think you can do better tbh Voda do a cheap deal too...

  • bricklandsfish
    Bricklands Fish, Seafood and Game (@bricklandsfish) reported from Chester, England

    @SteveTomlinson4 Ohh read you have to phone them to cancel.. just can’t switch. Anyway all sorted.. took 2 min online to switch to Plusnet. £96 a year saved

  • weloveourboat
    Aroundtheworldandback (@weloveourboat) reported from Chester, England

    @plusnethelp your customer service live chat and phone number is not very helpful. Do I automatically get a new router if I join Plusnet broadband and phone package? Simple question. Can’t get an answer!

  • SarahDixonHE
    Sarah Dixon (@SarahDixonHE) reported from Liverpool, England

    Best internet provider? Currently with @Plusnet and they are absolutely terrible. Can’t connect phones to the WiFi and the signal goes about 1m in the house and what you can get is slow as anything 🙄

  • ukpayrollserv
    Duane James (@ukpayrollserv) reported from Frodsham, England

    Over the past 10 days we are experiencing at least one incident per day of the router losing connection ..generally comes back on after about 2 minutes but have never had this before @Plusnet

  • lynnwarbo
    lynn warburton (@lynnwarbo) reported from St Helens, England

    @craigr98_2016 @shornnno @Bigdav333 @LederRaptor @SkyUK Down detector is a website that gives you a rough idea about outage issues etc. So can be useful as a way to see recent issues but all I can say is bt own plusnet ...

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • legendkiller2k8
    LegendKiller2k ™⚪ (@legendkiller2k8) reported

    @Plusnet Please no need for you to apologise it's your complaint section that are waste of time, it is with the Ombudsman service now, all for £1.50p/m you're losing a customer.

  • Trawling4News
    Nippy Burnaz (@Trawling4News) reported

    @Plusnet zero internet all day and no response from customer services. I can do literally nothing.

  • Plusnet
    Plusnet (@Plusnet) reported

    @Wibblebum Hi Scott. Apologies for the delay in getting back to you. We're not having any widespread problems with our email service. Is this still happening or are your emails now coming through? Regards, Emily Plusnet Leeds 🌞

  • highwaylass
    Highwaylass (@highwaylass) reported

    @Plusnet @Roysnotmyuncle Same problem

  • meta127
    Name Not-Important (@meta127) reported

    @Plusnet I'll answer my own question. Friends on EE tell me that they were notified in advance that there was going to be a planned outage today. Pity that @Plusnet couldn't extend the same courtesy to their customers.

  • darcy2010_jane
    Jane (@darcy2010_jane) reported

    @Plusnet I do not get why a company that offers a service does not notify new bill ready to view. Instead straight onto restricted services & you have not paid your bill something thing I have never failed to do. 🤯

  • cdodds74
    Chris Dodds (@cdodds74) reported

    @Plusnet Hi. I wish to cancel my BT sport App that I get through Plusnet. I cannot find a way of doing so on the website. Please advise.

  • kieran_lucas
    Kieran Lucas (@kieran_lucas) reported

    @Plusnet my Internet speed is constantly worse tham half the below speed I pay for. Can your customer services please contact me as other options you provide don't respond to me. I'm fed up of not getting what I pay for. Thanks

  • Helenpilson1
    Helen pilson (@Helenpilson1) reported

    @Plusnet can someone please help me. I need information on my plusnet sim abroad.

  • ChloeRaccoon
    Chloe Raccoon (@ChloeRaccoon) reported

    @bt_uk but to make it better, none of their lines are with BT, Plusnet for VDSL2, yes, A leased line which is sourced from the other end so we aren't a customer, and the current VoIP supplier, which replaced Vodafone. I really hate these lying emails