Plusnet Outage in Widnes, Borough of Halton, England

@virginmedia Mmm. 2 days loss of service in a week. Not good. Maybe I'll speak to that nice chappie in Sheffield at PlusNet or maybe get BT Sports for free with BT Think you can do better tbh Voda do a cheap deal too...

Best internet provider? Currently with @Plusnet and they are absolutely terrible. Can’t connect phones to the WiFi and the signal goes about 1m in the house and what you can get is slow as anything 🙄

@plusnet internet is down in the CW8 area.

@plusnethelp your customer service live chat and phone number is not very helpful. Do I automatically get a new router if I join Plusnet broadband and phone package? Simple question. Can’t get an answer!

@Plusnet I need to contact someone on behalf of an elderly family member whose router has stopped working, completely! No email and currently no live chat to help resolve. Please advise asap, thanks. DM me if necessary, thanks.

@jolliehaybowes @Plusnet Cancel the direct debit. "I'm sorry plusnet, my account seems to be working fine."

As for @Ofcom I suggest the home move process is reviewed and special attention is paid to the relationship between the network operators and the retailers. Perhaps other providers such as @BTCare and @TalkTalk and @Plusnet could tell me whether they could do any better. 14/END

8 yrs with @sky no problems one month with @Plusnet billing issues. If you are thinking of switching to them give it a miss.

@Plusnet Had a band and we tried real hard Jimmy quit, Jody got married I should've known we'd never get far #StartTheSummer

@Plusnet Had a band and we tried real hard Jimmy quit, Jody got married I should've known we'd never get far #StartTheSummer

@craigr98_2016 @shornnno @Bigdav333 @LederRaptor @SkyUK Down detector is a website that gives you a rough idea about outage issues etc. So can be useful as a way to see recent issues but all I can say is bt own plusnet ...

@DonaKempton @SkyUK @Plusnet Well sky rent bt technology and plusnet are owned by bt so when I check .. for example .. down detector I always check bt status too ..

@thatPoleLouis @Plusnet Contact ofcom asap ... there is policy that if an isp have not upheld their side of their contract they CANNOT charge a cancellation fee .. but ofcom can help better x

@DavidALavery @Plusnet I recommend raising issue via resolver who will escalate when plusnet still ignore you .. I'm limited to choice in my area and my mum used say better the devil you know !!

@plusnethelp just so you are aware plusnet have places ILLEGAL restrictions onto my account again and it is now my intention to take this issue further .. another disgraceful example of plusnets arrogance and utter lack of customer consideration !!!

@Plusnet has @didoharding taken charge of your service?

@Plusnet Please don’t give me the “we are sorry, DM me your details” crap. Just sort it out and give me the the service I’m paying for

@Plusnet hi I'm a customer who's been without internet for a week. I've done all the tests as per your website. No live chat is available, you don't answer the phone, and I've DM @plusnethelp , as well as tweeting them. Any danger of anyone responding ever?

@TalkTalk been with you 4 months now this is the worst broadband we have ever had, we're all having to use our own data because the signal keeps dropping off, engineer has been round, umpteen calls to you for support and still not any nearer, we will be going back to @Plusnet

@Plusnet such awesome service no working broadband for 30+ days have been listening to music for last 15 min trying cancel - please explain to me how you got those awards - for customer satisfaction #fail

@Plusnet please fix your connections as I keep getting lagged out on my games

@Plusnet hello I'm having trouble finding an answer to when I will be sent my promotional prepaid credit card for signing up.

@Plusnet @plusnethelp could you explain why my internet has been cut off a month before my moving date? Your team have now said I cannot get internet back for at least a week. Due to your mistake I will be having 0 income. Shocking service without any urgency to get this resolved

Right what is happening with my Playstation? Hasn't been able to connect to the internet since 6pm last night. @PlayStationUK help please. It's either the playstation or its @Plusnet WiFi however it is working fine on all other consoles and devices. Someone help please

@Plusnet BB connection very unstable in last 3 days. Morning mainly. South london.